Hp Pavilion g4, Product Number B6U80A, problem is Battery showed plugged in but not charging.

Question

Hi,
I bought a hp pavilion g4 2036TU and Serial No is {Removed for privacy} and Product No is B6U80PA#ACJ from Cyborg world, Laminton Road, Mumbai, 400009 and invoice No is 302431 and that is hpauthorized showroom. From next couple of days i got a problem: "charger plugged in not charging". due to some busy work i not able to register complaint at that day but i register my complaint on 25-08-2012. They i...
ssue a complaint no is HP Case ID #: 4681263011 but now current Case ID number is 4682402097 after i track lots effort they sent engineer Pradeep(9022181367) on site at 8-09-2012, and he didn't got any solution, and told me that he will order a battery as there are some problem in battery, but on next working day he called me and told that he sent a mail which contain a link to update BIOS and your problem surely resolved by that. But after using that link i updated BIOS but still problem and when i call to hpcustomer care they told me that your case is transferred to hp service centers, Vashi Navi Mubai. In between that I busy in my office work for some day and not get time to call again and again. And i got socked when I receive a mail from "{Personal Information Removed}" that your case is closed because your mobile is not reachable. But i all-ready contact to many time on
customer care and also registered my response at Support Case
Manager one day before their closing mail. After that on 15-09-2012 i again waist my full day on hp customer care to resolve my isuue ,
but mostly they tell me your call connected in non-techinacal department, and you will get callback within 2 hour, but i don't get call back always.
After done lots of call to many person, swati, rajani, pradeep, and to many customer agent they told that a engineer again visit to detect the problem, but i don't understand why they sent engineer again and again to only detect problem. And today another Engineer Mahesh Rahate(9702788581) visit and told that problem in motherboard and need to replace, These guy doing R & D on my system, they don't know what is problem. I attached receipt which given by their engineer. Their are not link between hp service center and hp customer care. Customer care agent told your case is referred to hp service center and they contact you, but don't tell any updated status.
I have one major question why i ready to repair my mother board in newly system, I only want brand new System or refund my money. I have lost my hard earn money (approx 40000/-) in this process. So I only want either refund of money or newly brand system only, no any replacement.
I have lost my whole month in that process and i also affected my work which affected by because of this system. It cost me more then 40000/- financially. So my one and last option to either refund my money or give brand new product, I don't want defected system replace again and again and my work suffer in future.
And about my experience of Hp product, its wrost, in both term product wise and also in term of after sales services. How they pass testing of product and brought in market a defected product. And not provided proper service. So as per my experience I never suggest to purchase any hp product as per my worst experience of hp service after sales.
Thanks!
With Regards,
Arvind Kumar Gangwar

Answer 1

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