HP Pavilion G6 1006sh external display doesn't work with Windows 8.1

Hi All,
After performing a clean install of Windows 8.1 Professional on my Pavilion G6 1006sh I can not use my external Samsung monitor connected on HDMI port.
The windows install went smoothly without any issues the OS had builtin drives for all of the devices. So there is no unknown hardware in device manager there is sound, wifi, LAN, etc. As for video card I can see two different devices. There is a Generic Windows VGA and there is an AMD Radeon HD 7400M installed. The AMD Catalyst software was installed successfully. In windows graphic properties I can choose from two different video outputs, one is the General Windows VGA the other one is the Radeon. However windows detects monitor connected only on General VGA (which is the inbuilt notebook display) and nothing on Radeon so I can not use my external monitor.
Of course I tried to restart laptop / monitor many times, unplug / plug HDMI cable but no success. When I plug HDMI cable into laptop the monitor displays a message that it is connected but there is no incoming signal. The HDMI port both on monitor and laptop is working I used the same configuration with Windows 7 x64 Professional without any issues. It is only the operating system that changed.
I tried to remove the General VGA device in order to force using Radeon but after restarting there was nothing displayed on the screen, I couldn't see anything neither on inbuilt nor on external monitor so I had to restore a previously saved system configuration.
I tired to install the latest graphic driver to Radeon downloaded from AMD site but Windows crashed and restarted during the install process.
Please help me with this issue or make a statement that this version of Windows is not supported on this machine so I have to revert the previous system.
Configuration:
modell: HP Pavilion G6 1006 SH
RAM: 2x4 GB
OS: Windows 8.1 Professional x64 (HUN)
OS drivers: installed and updated automatically by windows
Antivirus: Symantec Endpoint Protection 12.1
Thanks,
Zoltan
This question was solved.
View Solution.

Hi there @nzole
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that you installed Windows 8.1 onto your system, but now you cannot detect an external monitor with HDMI. I am happy to help you with this.
First, in answer to your question, this model is not supported for windows 8.1. It was only sold in versions that were configured for Windows 7. That would mean there are no drivers specifically customized by HP for this model for Windows 8.1. It is possible you could find an appropriate drive from a model that does support Windows 8.1 that may be close enough in terms of hardware, that its driver could work, but there is no guarantee.
Here is the support page for your model: HP Pavilion g6-1006sh Notebook PC
HP Products - What If I Don't See My Operating System?
Do you still have the Recovery partitions, or did you make a set of recovery disks, prior to installing Windows 8.1?
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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