HP pavilion g6 2201Ax windows 8 recovery problem

Hi there,
                   Laptop model Name: hp pavilion g6 2201 ax
                   product No: COP13PA#ACJ
                  O/s   : windows 8 (64 bit)
out of nowhere laptop suddenly refuses to boot. went into machine prompted repair, repair failed.
machine prompted for backup and recuvery, inserted a USB 3.0 pen drive. whole process took 4-5 hrs approx.
when tried to boot with the pen drive nothing happened. Tried the "legacy settings" and boot prority options in the BIOS but that too didnt work.
   System Diagonastic for HDD is "ok" ( smart check,long DST check all ok),Memory test ok
   Note: temperature near cooling vents is very hot and a humming noise is heard.
   Initially the hp error code was " 0xc0000001"
   Now when I start the machine hp logo comes,welcome administrator is shown for a minute or two and then the message " windows installation could not be completed, please try again" and after each try this cycle goes on and on.
when I open the usb pen drive in a backup computer I see the backup folder is about 6.14 gbwhere I find HP recovery manager.exe file(14.23 Mb approx),some other .dll files and a FB backup folder. Please help me solve my problem.

Hello IgorChornyak,
Welcome to the HP Forums!
I understand you are looking for an AMD driver supported for Windows 8.1. Unfortunately, this computer has no Windows 8.1 drivers, supported by HP: HP Pavilion g6-1262er Notebook PC Drivers
I would recommend returning the computer to Windows 7 or 8 to get a fully functional AMD driver.
Mario
I worked on behalf of HP.

Similar Messages

HP Pavilion a4317c-b/Windows 7: problem

HP Pavilion a4317c-b/Windows 7(64-bit):
Getting blue screen after logging in and when the desktop icons are all refreshed. It also shows some dump at the time of blue screen display. It does not let me go to next step. It cycles between displaying blue screen/dumping and rebooting. All virus removed using Microsoft Safety Scanner. Also PC has Norton 360 anti-virus. It has latest BIOS. Any Advise?

Hi @power_shower ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion g6 Notebook not working with headphones. Here is a document that shows you how to troubleshoot the headphones. This troubleshooter gives you the option to check headphones.
It gives you screenshots for the volume mixer that could be an issue.
The setting for default is the speakers.
Have you tried the headphones in another device to check if they are working ok and are they compatible with your Notebook?
You could look at the section marked Headphones and connectors.
Hope this helps you out.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Hp pavilion dv6 windows recovery problem

guys im new in windows i even dont know how to restore to the factory settings i did my laptop to factory reset but after pressing f11 there is a error comes up windows boot manager
insert the windows CD then restart you laptop
choose the language n then repair the computer but i want to restore to the factory settings from the recovery partition
in my laptop there is 2 partitions
one is C the windows one
n then 2nd is RECOVERY one
then now u tell me how can i recover my windows to original factory settings or shud i gave back to the shop from where i bought it ?

Hello,
I see that you want to know how to do a system restore in Win8. Now, you can follow this document which shows you how to do a system restore in Windows 8.
You will need to open the document and go down to the section that says "Restore your computer when Windows 8 cannot start normally."
This document will show you how to access the restore option without booting into windows.
Now, if you have any more questions please let me know. Also, let me know the outcome to this.
THX

Pavilion dv7 4050ed - Windows Update Problems After First Installation

I have only just today received my brand new HP Pavilion dv7 4050ed and commenced installation straight away. There were no problems in the initial installation and I booted Windows for the first time successfully and let it do its auto installs for things like Java and Adobe Reader. I then moved to update and patch the laptop with Windows Update but immediately noticed that something was wrong. Upon opening Windows Update I was met with a white cross in a red shield to signify an error. When I prompted it to "Check for Updates" I was met with an error message stating, "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer." I get the same error message when I try to run Windows Live Messenger.
After multiple restarts and checking in the control panel that the update service was allowed and working, the error message still appears whenever I try to update or patch my machine. How can this kind of thing happen to a brand new machine that I've had for less than a day and has only had its basic settings chosen? It simply will not update, or even recognize that the update service is available. The internet is fully functional so it isn't any kind of connection problem.
Has anyone got any ideas as to what the problem could be?
I probably should just add that the laptop is a Dutch purchase with a bilingual setup. I chose the English setup option but was advised to include this information in case it could in any way affect the update system.

HP support provided me with the following link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&cc=nl&lc=en&dlc=en&product=4213233
On this page there's a download called sp47845. After installing this, everything was working again.

Notebook windows recovery Problem

Dear,
I bought HP Envy 15-j102nx TouchSmart Notebook 3 months back which came with Win 8.1 (64 bit).
Later on i reserved for Win 10, and through the windows app it said that it will be available for download after 29th of July 2015. I checked on 30th of July 2015 no message popped up then i went to Microsoft website and installed " windows 10 download tool and after installation it started downloading Windows 10.
I just followed the screed instructions which were surprisingly in arabic language (as i am in middle east) after that once windows was installed completely after restart the display language was in Arabic.
I was unable to do windows update, it was giving an error " code 80072F8F " saying " windows update ran into a problem".
Also i was unable to open Microsoft App store as it gave same error " core 80072F8F " saying " there is no internet connection.
Then i wanted to restore win 8.1 from recovery and unfortunately there was no such option. It only gave 1. To do system restore (when clicked it said there is no restore point) 2. Clean window installation to its factory settings.
I clicked the second option and after factory reset it again installed Windows 10 with same problems.
Later on i found that my Drive D (partition) which was named as " Recovery" still has data but i fo not know how i can recover the factory reset to original Win 8.1 along with settings came with the laptop.
Then i bought original win 8.1 pro and installed it on drive C:/ (clean install) everything was removed from it. After installation same problem of " windows update " with same error " 80072F8F".
I did everything all tries, searched from websites but nothing happened i havent left any single solution.
At the end i thought i should install HP support assistant as it was deleted with new windows installation. I installed all drivers but two drivers failed to install 1. Braodcam bluetooth driver 2. Intel storage driver.
Still i cannot run windows update.
Kindly can you help me out or atleast can i get my factory reset to windows and settings the time i purchased it.
I will appreciate your kind help.
Regards

The drive works because it starts to load windows but stops with the same message as the link above. I'm thinking it's an issue with the drivers on the recovery disks. It may well work with an internal DVD drive but I'm wondering if the recovery disks were never updated for an external USB drive boot up. Thanks anyway.

My HP Pavilion 775C with Windows XP 32 bit SP3 has begun to startup in Windows Recovery Mode.

I have had many problems with my Pavilion a775c desktop, running XP 32 Bit with SP3 and 2.5 G Ram. I was receiving a Fatal Error message 1327 that Drive M did not exist. I did a selective startup eliminating the programs I thought were causing this but that did not help. Then I cleaned away all the files for any HP printer, and for my current printer, an Officejet j3680 All-in-One, and then reinstalled it. That took care of the fatal error message but I began to get a message that my DRive D was out of memory. I deleted some regular files that were previously stored on that drive before I increased the memory on my Drive C but I continued to receive that message. I cleaned the registry with Registry Mechanic and then deleted files I though would not harm the computer and I no longer get the Drive D low on memory message but now the computer starts up each time in recovery mode and If I'm not there to select the Windows XP option it goes to a dos screen but nothing ever happens from there. I'm not that familiar with DOS and don't know anything except to type EXIT which I did and the computer would reboot giving my an opportunity to select Windows XP. Now, however, it won't allow me to type EXIT. I must instead hit enter and then it goes to the screen that allows me to select the Windows environment. I really don't want to have to do this each time I start up. Can anyone help?

I am not that familiar anymore with troubleshooting Windows XP, but way back in the day I seem to recall that the Windows recovery console would be used to fix issues like the one you're describing. It sounds like you may have a corrupted boot sector if it keeps going into the windows recovery mode. The solution could be as simple as using the last known good configuration or possibly doing a system restore. You may want to try this link on Technet that explains the recovery console and the tools available in it like fixmbr..
http://technet.microsoft.com/en-us/library/bb457126.aspx
Worst case you may be looking at doing a reinstall of windows XP.
I am an employee of HP

Windows recovery error loop (HP Pavilion dvd-1132us)

My Pavilion (originally running Vista, changed to Windows 7) was working fine, and then stopped loading Windows. It starts up fine, then a black screen comes up with this message: Windows failed to start. A recent hardware or software change might be the cause." Then it offers me the option of Launch Startup Repair or Start Windows Normally. If I choose Launch Startup Repair, the blue WIndows screen comes up, then the Startup Repair window reads, "Startup Repair cannot repair this computer automatically", and the subsequent repair tools offered don't do anything. I try System Recovery Options, particularly the Windows Memory Diagnostic Tool, and then I got a "c000021a Fatal System Error" message. What can I do? Is my laptop stone cold dead?

Hi there @zivvie
Welcome to the HP Support Forums!
I understand that your notebook is stuck in a recovery loop. DId that error message only appear in the test you mention or have you seen it regularly?
Did you backup any data on your hard drive before changing the operating system?
If you have and if you have not removed the existing recovery partition, then you can try this, and if you run into trouble check out the troubleshooting page.
Performing an HP System Recovery (Windows 7)
Troubleshooting HP System Recovery Problems (Windows 7)
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Recovery disks for my HP Pavilion DV 9500 Windows Vista home premium

Does anyone know where I can find recovery disks for my HP Pavilion DV 9500 Windows Vista home premium?? According to HP, disk pn is 446537-004.

Excuse me for not understanding the solution so well....
So I need to purchase an OS for my computer - like windows 7 ??
And I need to download drivers from hp.com - there is a long list of drivers and they are dependent on the operating system - which ones do i need (all??) and supposedly I need to get a new operating system first??
Could I try to just reload drivers before purchasing a new OS - is that possible ?? maybe it is a driver problem and not an OS problem ?? If this is possible, how do I determine which drivers to download and what order to try to install them??
Sorry that I am not so knowledgeable
Thanks,

HP Pavilion dv7-1285dx - No F11, Won't Boot Windows -- Recovery Manager PATH?

I am repairing an HP Pavilion dv7-1285dx for a friend. I have restored countless other computers but this one has driven me up the wall after 7 hours of trial and error and web searches.
Here's the deal:
--The computer came with Windows Vista
--The owner upgraded it to Windows 7 this past fall
--The comptuer came in contact with malware and will not boot
--When booting, the computer will slowly attempt to load Windows, will make it to the "welcome" screen, then restart itself, creating an infinite loop
--I do have a recovery DVD for the computer; the owner burned it apparently in late 2010
--I am proficient in MS-DOS and am comfortable using the command prompt
--The command prompt is the only way I can operate this computer at the moment. I do not have access to Windows of any sort, let alone the web
--I do have two other computers here that are mine, both are Macs and one dual-boots into Windows; I do have a few flash drives and can burn optical media if necessary
The F11 key does not work on this computer to bring up the recovery manager. I know why, too--the machine was upgraded to Windows 7, which wiped out the connection between the key and the program.
My hope is that I can find the path of the recovery manager somewhere. There was a windows.old directory on the drive; I was able to change it to Windows (the existing Windows was renamed windows.scrap).
This enabled me to at least get to an OS selection screen. There were three options: 7, 7 (recovery), and Vista (recovery). None of them are able to get me into Windows. The Vista option states it is corrupt while both 7s will try to unsuccessfully repair themselves.
I can, however, access the command prompt through the Windows recovery program (NOT the HP recovery program, which I need to restore anything from either the partition on the D: drive or the DVD).
I did notice all of the files on the DVD were in .zip format once I got deep enough in a directory. I'm debating about extracting them on one of my other comptuers to see if I can just get them over on another device, but my only external hard drive is Mac formatted so I'll have to use a USB stick.
There have been queries about this out there referring to making the D: partition active. However, all of these solutions require Windows, which I cannot use. The same is true of downloads.
My biggest question--where could the recovery program be buried? I would be willing to bring files over on another device IF AND ONLY IF THEY DO NOT REQUIRE WINDOWS.
The SMINST directory within Program Files (x86) is not present.
Basically, I need a DOS-compatible, non-Windows, way to restore this computer.
I have no other Windows installation discs for the machine currently with me. Also, the COA sticker on the bottom of the computer is extremely worn and I can only read a few digits of it, so I can't use that for a restore I guess.
On a final note--the fan in this comptuer is extremely annoying; any way to turn it off besides just the switch in the BIOS that toggles whether it runs all the time?

You don't need to be in Windows to mark the D:\Recovery partition Active. Just boot with a utility cd with the disk management capability. If you don't have one_Scroll down on the page and get>> Bootable CD If you don't have a burning app that can burn an ISO to cd get>> ImgBurn to burn the iso image to cd-a guide on using ImgBurn to write an ISO to a disc is> Here. Once created, boot from it.
Btw-have you tried booting from his Vista Recovery DVD? With the first disc in the CD/DVD drive power on the laptop and immediately tap Esc to bring up the menu. Then tap F9 Boot options. Use the arrow key to move down & highlight the Optical drive then tap Enter key. (No key is needed with Recovery DVDs)
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Getting my HP Pavilion g7 with Windows 7 back to normal after a system recovery.

I did a system recovery for my HP Pavilion g7 with Windows 7 and have all of my files on a SanDisk thumb drive. How do I get my laptop's files, folders, shortcuts, applications, etc. all back to the way they were?

Hello marinegf. I understand you've lost your sound after performing a System Restore.
What is the product number for your notebook? There are many versions of the HP 2000 and this will make it easier for me to locate any appropriate software. This document can show you how to identify the notebook by the product number.
Also, it may be helpful to know what issue you encountered which led you to perform a System Restore.
The first suggestion I can offer you is to run Microsoft's Audio Troubleshooter. Here is a link to the utility.
If the troubleshooter is unable to resolve the issue I suggest you next try removing the driver and allowing Windows to perform the reinstall. I assume you're using Windows 7, so these instructions will be for Vista/7.
Click Start, type "Device Manager," and press Enter.
Expand the "Sound, video, and game controllers" section.
Right click on your audio device and select "Uninstall."
Reboot your computer and allow Windows to perform the reinstallation of the driver.
Verify whether or not you have sound and post the result!
I'll keep an eye out for your reply. I hope you have a great day!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

Right speaker is not working. How do I fix the problem? HP Pavilion G^-1b79dx, windows 7

How do I fix the problem? HP Pavilion G^-1b79dx, windows 7

1st,,,check to see if the balance is set off to one side.
You will have to do this with windows as well as any other audio program installed.
> Was your question answered? Mark it as an Accepted Solution!
> See a great post? Click on the white star and give it a Kudos!

Recovery Problem after Format

Hi to all. I have changed the Windows Vista on my Pavilion dv6700 to Windows 7 Ultimate. The problem is that now i cant make recovery. There is no way to run. What can i do to make Notebook to return to its manufactural condition??

Eren,
The time to make your Recovery media is before the original Operating System lost or overwritten.
The system is an older model, HP apparently no longer offers (for purchase) the Recovery Discs.
You might be able to buy them from
Computer Surgeons HP Recovery Center
The cost is only a bit higher than those originally offered by HP.
Free Option to return to Vista:
You can get close to what you had, with some work.
Your Vista Drivers are still available at your computer's webpage:
HP Pavilion dv6700 CTO Entertainment Notebook PC Drivers
Next, see this excellent Post from our own Forum Expert Paul_Tikkanen
Solved - Windows Vista Recovery Discs
==========================================================================================
Now that you have Windows 7, if you like, you can make an Image of your system disk.
HP PCs - Creating and Using a System Image to Restore Your Computer (Windows 7) - c02053303
Kind Regards,
Dragon-Fur

HP Pavilion g6 2201AX - no Audio driver installed, Unable to install dobly advanced studio. Need Hel

HP Pavilion g6-2201AX Notebook
OS: WIndows 7 Ultimate 64 Bit
Audio driver not installed, Dolby advanced studio asking for PCEE to be installed, Not getting the right set of drivers for my laptop. need help

Hello balamuralee. I understand that you're having problems getting your audio driver to install.
Have you tried using HP Support Assistant to download the drivers for your notebook? This application can normally locate most drivers which your notebook needs.
Let me know if HP Support Assistant is able to resolve your issue.
Have an excellent day!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

DM1 Netbook - BootMGR then OS Missing - Windows Recovery Corrupted?

Hello,
I have an HP Pavilion dm1-4010us Entertainment PC.
Last week after my wife turned it on she said that it went automatically into the windows recovery menu. The computer had some kind of error I suppose (sorry I dont have any more specifics) and so it went through some process.
When it finished the computer restarted and went to the log in screen. It was extremely slow in letting me type my password but when it did finally login it only showed a dark blue screen (not the blue screen of death) and "This copy of Windows is not genuine" in the bottom right had corner.
After I restarted several times and only got the same result I decided to try to restore the computer to factory settings. After this process the computer restarted and showed a black screen with "Boot MGR is missing Press CTRL+ALT+DEL to restart". I restarted a few times and got the same thing so I did another reset to factory settings and now it shows a black screen with "Operating System is missing"
I tried to call HP support yesterday but apparently I'm 2 days past the end of my warranty and they can't do anything (Really!? Come on, cut me a break). Should I be looking for recovery discs (I guess I'd have to load it through a flash drive since I have no disc drive) or a new hard drive? The guy at tech support said I couldn't download this particular version of windows and that I would have to buy a new harddrive from HP with it already loaded but is this really my only option? I should have called a few days earlier it seems.
Sorry for the long message, I'm hoping one of these details may help.
Product No. - QD992UA#ABA
Model No. - dm1-4010us
OS - Windows 7 Home Premium OA
P.S. I'm trying the system diagnostics now but after an hour and a half its still on the white screen showing "Initializing System Diagnostics"

@Mikeman03,
That states the hard drive is possibly dying. I would try these last 3 steps and if it still fails replace the drive.
Reseat the hard drive, which really means just removing and it and putting back in place to confirm a good connection. Here is the service manual that will show you how to access the hard drive, the steps are on page 55.
After that access the BIOS again, once there press F5 to load the default settings, and then press F10 to save and exit to attempt to boot. If the computer does not boot shut the computer down and load back into the BIOS menu, and run the test again and if it fails the drive needs to be replaced.
Let me know how that goes.
Clicking the White Kudos star on the left is a way to say Thanks!
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

I cannot acces the Windows Recovery Environment

Dear HP experts,
I bougt an HP Pavilion notebook earlier this year with Windows 8. I must have some malware on it cause it recently started openig random pages in Chrome and other annoying advert stuff.
Therefore I would like to do a full reset to factory settings through the HP recovery manager.
When I try accessing it though the function "Windows Recovery Environment" seems to be disabled.
Also when rebooting the notebook and pressing "escape" it gives the option to excess the recovery environment by pressing F11. However when doing so nothing happens and the notebook just starts normally.
Can anyone help me to excess the recovery manager environment?
I would really appreciate any help, thanks.
Sanne

Hi @SannedeGoede,
Welcome to the HP Support Forums!
I would be happy to help you, but it would be best to get some product specific information, the full product/model number and OS version. Please read the following documents if you need help in finding those.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?
Have you tried to check your computer for malware/spyware/viruses and such first? Depending on what is found it could be something you can fix before doing anything like a system recovery.
I personally would start with that, and you want to be sure you setup a good program to protect you from this sort of thing in future, or at least make it less likely.
About Spyware, Adware, and Browser Hijacking Software
Using Windows 8 Defender to Prevent Virus and Spyware Problems
After checking for all the "lovely" possible software infections and removing them if possible, then if you are still having trouble I would then look at a system restore, and select a point from before when the problem first appeared. Hopefully you have one available. Often that will fix things, but it is important to screen your computer for those "infections" first, otherwise you will just end up having the same problem
Using Microsoft System Restore (Windows 8)
If after trying all of those, then I would look at system recovery. Hopefully you will have resolved it before reaching this.
Performing an HP System Recovery (Windows 8)
Troubleshooting HP System Recovery Problems (Windows 8)
I hope that all of this helps.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

HP pavilion g6 2201Ax windows 8 recovery problem

Similar Messages

Maybe you are looking for