HP Pavilion g6-2230ew Start-Up Test and Hard Disk Short DST: Failed

Hello community,
As you can see, my notebook model is HP Pavilion g6-2230ew.
I bought it one year ago, and it keeps freezing and hangs for about few months.
I've searched what i could do and I did a Start-Up Test to check if its the hard disk problem.
The result was that everything passed, but hard disk short DST failed.
I saw replies for similiar problem with other HP notebooks and solution was a new hard disk.
My warranty is still actual, but I want to ask if there is any other solution than exchanging my hard disk, and if that's what I should do - how long I would have to wait for such service.
Looking for reply.

Well the hard drive has to be replaced and it sounds like it is overdue. The ordinary means to do that under warranty is to send the laptop to a Service Center. We have heard that, sometimes, when the moon is full and the Call Center rep is in a good mood, they will send you a hard drive, charge your credit card 2 or 3 times what it is worth at retail and refund when you return the defective drive. But that is purely a matter of grace and they do not have to do that. Turn around time varies all over the map from 3 working days to a couple weeks or more and there is no way to predict. A hard drive replacement should fall at the low end of that range since they should always have hard drives for replacement and it is a very easy fix.
On hard drive replacement under warranty, given that a new hard drive is well less than $100, I might be tempted not to lose 4 or 5 days' use of my laptop and come out of pocket myself but that's me and your cost/benefit analysis could be different and likely is.
They will return it to you restored to factory specs and will make no effort to preserve any of your data. When I do send them in for repair I always try to image the drive, if it is not too dead.

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Pavilion dv6z-7000 hard disk short DST failed

I bought this HP Pavilion dv6z-7000 notebook (windows 7 64-bit) in the middle of September as a gift for my cousin who's in China. After I received my computer I found it was always not responding (e.g. When I clicked "my computer", it freezed and showed "not responding" for ~10min). As I was going back to China and there's no time to mail it back to HP for reparing, I reinstalled the system (windows 7 64bit) by myself and it looks fine for a couple of days. But when I came to China and was going to give it to my cousin, it showed the same problem again. Yesterday it got even worse -- it was unable to shut down or start windows.
When I did HP F1 start up tests this morning, each test (Start-up, Run-in, Tuneup, Hard Disk) failed at Hard Disk Short DST:
Failure ID: M4GG6W-67V68K-QFPK1F-60QG03,
Product ID: A3G60AV
I'm wondering whether HP has some service center in China that can repair it for free? Or do I need to bring it back to the US?

Hi
Incase you have a Global warranty you can get it fixed in China or else you can call HP Technical support and inform the same but the Part will be delivered only to US. The best for you will be to call HP Technical support and check the warranty and then decide.
Let us know how it goes!
"I work for HP."
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Manjunath

Hard disk Short DST: Failed, HP Pavilion g6-2213so

We own a notebook HP Pavillion g6-2213so, windows 8 and is about 5-6 months old still on waranty.
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Now when i try to boot it, the message it gives is wait automatic system recovery.
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Thanks

Try everything on this list first.
If no success, then Contact HP.
The hard disk is an item that can be replaced by the owner. The hard disk is covered under warranty and will be sent at no cost to you.
Locate your recovery disk set or usb recovery media so you will have it ready to use when the new hard disk arrives. You will need it to perform a factory image recovery that will return your notebook to the state it was in when delivered.
If you did not create recovery media you will have to purchase a set from HP or an HP partner.
regards,
erico
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Run-In Test: Hard Disk Short DST: FAILED

Thanks very much!I have bought and implemented the new hard disk (https://www.alternate.de/HGST/HTS545050A7E380-500-GB-Festplatte/html/product/797154?campaign=Festplatte%2FHGST%2F797154). But now if I start the laptop the following screen appears: And is it right that it is only able to drag the "recovery.exe" with an USB 2.0 to the new hard disk?

Hi Everyone,
The laptop is a HP ENVY 4-1258sr Ultrabook and failed the Run-In Test.
If I start the laptop there´s this defect report:
I think the hard drive has failed or? Unfortunately the warranty has already expired. Can the data on the hard drive be rescued? I would be very grateful for help!!!
The Data of the Laptop:
Serial: [Personal Information Removed]
Product: D6W80EA#ACB
Model: 4-1257sr
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I have an HP Pavillion g6-2218nr notebook that will not start up. When running the start-up diagnostic test and the Hard Drive diagnostic test, both tests showed the Hard Disk Short DST FAILED.
The failure code is:
GUQDU4-6B872D-MFPX1F-60Q103
Product ID:
C2N56UA#ABA
The notebook is unfortunately out of warranty. Does the hard drive need to be replaced? Can you recommend a replacement? Are there instructions available?
Thanks!
This question was solved.
View Solution.

Hi,

Hard disk Short DST test failed HP Pavilion dv4

Hard disk Short DST test failed, failed ID: M0D81S-65K7JK-9XNK1G-60QG03
what is the matter ?what should I do ?
thank you
Tarif

@Tarif ,
Hello and thank you for posting on the HP support forums. In this situation you will need to replace the Hard Drive.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you for posting and have a great day.
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I work on behalf of HP

Hard Disk Short DST Test Failed

Hi,
I haven't used my laptop in about a month, and when I booted up, I got a black screen. I went into system diagnostics, ran a htest drive test and it failed on short DST. My failure code is: 0GAP7W-5LJ67H-MFGH5G-60WF03
I'm out of warranty by 2 months. Any advice on how to possibly fix this will be much appreciated. I'm pretty experienced in technology. I have access to a windows 8 boot cd, and Ubuntu Linux.

Hi:
The short DST fail normally means you need to replace the hard drive.
Paul

Hp pavilion dv7 on start up says primary hard disk 1 fault, won't go to windows

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Hi,
Turn on power, press F10 to enter BIOS mode, Go to Diagnostics and run Hard Drive Test if any test fails you need to replace the part.
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If your notebook is still under warranty, contact HP and arrange to have the drive replaced.
Let us know how it goes!
"I work for HP."
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****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Having startup prob. on my compaq laptop, failed start. up test with hard disk failure help?

I have a compaq presario, CQ70-120US , with windows vista
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This computer was given to me and within one week i messed it up. go figure
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Hi,
Please try last resource, do a HDD self test:
1. Restart the computer.
2. Keep tapping the F10 key when the HP logo appears. This will take you to Bios Setup Utility.
3. Select the Diagnostic tab.
4. Select the "hard drive self test" option and press enter to perform the test.
Note: This test takes at least 40 minutes.
Pass - The hard drive is not damaged.
Fail - the hard drive is damaged and may need to be replaced.
Regards.
BH
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Hard drive failure message, and Short DST fail

Hello, and thanks
alright, this is the first time i have had this issue.
only thing on the computer that was changed recently was a windows update yesterday, it came up automatically, shut the computer down, and restarted automatically. Java has wanted to update for a couple days
if its worth anything, the error came up when i was watching instant streaming on netflix.
half a year old (maybe) Pavilion dm1
windows 7 64 bit
AMD E-350 precessor
product ID 00359-OEM-8992687-00010
gave me a warning message that hard disk drive failure was eminant, and adviced me to back up everything. computer seems to be functioning normal other than the error/warning message.
when i restarted the computer and ran the test that comes up i ended up with this, it says it may take over an hour, but this comes up after about a minute.
testing drive : 1
SMART Check: Passed
Short DST: Failed
Failure ID: 9LNF2M-5K55RT-MFH14J-60WA03
Product ID: XY961UA#ABA
Hard Disk 1
not sure where to go from here with it.
only other thing i have had happen with it is video driver crashes when i have a stale youtube video left in a tab. i assume that is unrelated, and i just trained myself to avoid that.
thanks! i appreciate the help.
matthew

Hello Frederic45.
You need to replace your hard drive. You should be able to purchase the parts on the notebook's HP Parts Surfer Page.
Had you previously created any Recovery Media such as a thumbdrive? Without this you'll be unable to reinstall the operating system when you replace your hard drive. You'll need to contact HP Support in order to get one of these kits. The number for US/Canadian customers is 1-800-474-6836. If you're in another part of the world you'll need to visit HP Support Worldwide to get your region's contact information.
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I get a "Short DST" failed error when running test. Laptop will not boot up. Any ideas?

I get a Short DST failed error when I ran a test. The laptop won't bootup. All I get is a black screen

Hi,
Certainly, the error code will be a Smart or Disk Self Test failure - in either case, it would indicate that the Hard Drive is failing and needs to be replaced. This is also consistent with the start-up issue.
One possible way to try and retrieve your files from a non-booting drive is to follow the process detailed in the link below. The Ubuntu operating system CD you create can run from the CD alone ( ie it doesn't have to install on the Hard Drive ) and I've often found it to be successful in retrieving data even from a failing Hard Drive. When you've created the CD, follow the instructions and see if you can back up your existing files.

CQ62-220US Laptop PC with Short DST Failed and hard drive replacement availability...

I posted this on the lockup/freeze forum and got absolutely no response so I am hoping I might get a little advice on this forum.
Got the following error...
FailureID M4W4GF-55G5S1-XD003G-60T003
ProductID WQ850UA#ABA
Short DST Failed
...and cant get it to boot up any more. From other similar posts I have read they all seem to indicate I
need a new hard drive but when looking at the HP replacement part numbers for this I got...
Part 599055-001 is no longer supplied. Please order the replacement, 603783-001
...and then I got...
The following part(s) you entered were not found or not orderable:
603783-001 (Part Not Orderable)
Does any 2.5" SATA drive work in this laptop or are there particular models or brands I need to avoid. HP parts don't
seem to be an option.

Hi,
You are not restricted in any way to a particular HDD manufacturer, so for example, the drive on the link below is an of one that would be fine for your notebook.
500Gb Hard Drive
The procedure to replace the Hard Drive starts on Page 47 of your Maintenance & Service Guide.
Once done, simply use your Recovery DVDs to reinstall the Operating System on the new drive.
If you don't have your Recovery Discs, you can order a replacement set using the link below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en
If you have any problem with this link, order them directly from HP.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
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Microsoft MVP - Windows Experience

Beeping and hard disk failure

My probook 6470b cannot boot again. Always prompting for memory and hard disk test. Memory passed the test but the hard disk test displays the following;
SMART CHECK: NOT INSTALLED
SHORT DST: .NOT INSTALLED.
Pls help

Hi:
It appears from the information that you provided that the hard drive has completely failed and needs to be replaced.
If your notebook is still under warranty, contact HP technical support and file a warranty support ticket to get the drive replaced.
You will also need to have HP send you a set of recovery disks to reinstall the operating system, programs and drivers that came with the notebook.

HP Pavilion g6-2230ew Start-Up Test and Hard Disk Short DST: Failed

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