Hp pavilion g6 laptop dvd drive issues

I have an hp g6-1c77nr laptop that is less than a year old and has been working fine until today. Suddenly my dvd drive isnt registering discs in the drive. I tried multiple discs, unistalling the drivers then reinstalling the drivers, checking for an update on the drivers, i even unistall the disc drive and reinstalled it. I've run through all of the self-helps from the support page and nothing is working. Can anyone tell me what this could be? is my drive out? if its under a year is that still under the warranty with hp?

Hi,
The following procedure will test if your notebook can start from a bootable disc in the CD/DVD drive - the advantage of trying this is that it will rule out any possible Windows driver error as the CD/DVD drive is under the control of the Bios when starting the notebook. So if you find that the notebook will not boot from the CD or DVD, then it's almost certainly a Hardware fault in the optical drive itself and it will need to be replaced.
Using another PC to create a Windows 7 Rescue CD and DVD. Download the relevant ISO from the link below.
Windows 7 32bit
Windows 7 64bit
You need use an application such as ImgBurn to correctly burn the ISO to a CD and then also burn it to a DVD - a guide on using ImgBurn to write an ISO to a disc is Here. Once created, insert the CD and then restart the notebook and see if it boots from this disc - if it does, let the first screen come up ( this will show repair options etc ) then just remove the CD, insert the DVD and restart the notebook again to see if it will also boot from this disc. If the notebook will not boot from the CD, it may just load straight into Windows, in which case, just remove the CD, insert the DVD and restart to see if it will boot from this disc.
If neither disc will boot and as your notebook should still be under warranty, contact HP and arrange to have the drive replaced - you can always check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Similar Messages

ITunes for 64bit Windows 7 Driver/CD/DVD/Drive Issues-

Hi There
I am sure that there are many many users out there suffering the same frustration as me in regard to ITunes just not working properly with Windoews 7 (64Bit).
I have been trying to solve the mystery of "ITunes for Windows Registry Settings Warning When Opening Itunes.
I have tried all the recommended actions to correct this problem without any success and I do mean ALL.
Below is a screen shot of my registry, can anyone see anything wrong with it?
In the meantime (Last four months) I have stopped using ITunes and instead have used Digital 7, this will be my very last attempt to get ITunes working properly, failure will mean consigning ITunes to the same place as any other Software that does not do wshat it says on the can.
I hope someone can help.

That's good that it is in device manager, but what about in Computer with the rest of the drivers?
Also, are the drives listed in Computer and device manager or just device manager?
I want to verify if the symptoms are present for a particular software issue before looking at other issues. I really doubt it is a driver issue at this point. If it was, then I suspect the issue would be present from day one.
It could be that the lens has dust buildup preventing it from working properly. They do make CD cleaning kits that have a special CD designed to clean the laser as it passes over the lens. If you happen to have one of these, or access to one, I recommend trying this step to make sure it isn't as simple as dust buildup interfering with the laser.
It could also be hardware failure, but I would like to try a few other steps before coming to that conclusion.
It may be worth reviewing this document as it covers a lot of the most common issues behind DVD drive issues. Feel free to skip any steps you have already tried.
Let me know what happens.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

I still have Cd/DVD drive issues

The CD is ejected after a short while and never mounted. I have cleaned the optics of the CD drive and reset my PRAM.
Has anybody discovered a complete solution for this problem.

That's good that it is in device manager, but what about in Computer with the rest of the drivers?
Also, are the drives listed in Computer and device manager or just device manager?
I want to verify if the symptoms are present for a particular software issue before looking at other issues. I really doubt it is a driver issue at this point. If it was, then I suspect the issue would be present from day one.
It could be that the lens has dust buildup preventing it from working properly. They do make CD cleaning kits that have a special CD designed to clean the laser as it passes over the lens. If you happen to have one of these, or access to one, I recommend trying this step to make sure it isn't as simple as dust buildup interfering with the laser.
It could also be hardware failure, but I would like to try a few other steps before coming to that conclusion.
It may be worth reviewing this document as it covers a lot of the most common issues behind DVD drive issues. Feel free to skip any steps you have already tried.
Let me know what happens.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

HP Pavilion DV7 2206TX - DVD drive reads DVDs but not CD's

My HP Pavilion DV7 2206TX - DVD drive reads DVDs but not CD's.
When I insert a CD, the drive tries very hard to read the CD but gives up after about a minute.
I get no error message. I do not see the Auto play message.
Windows Explorer does not recognize the DVD drive.
When I insert a DVD, I get the Autoplay menu, Windows Explorer recognize the drive and the DVD. I can play the DVD using any number of Video players.
I would welcome advice relating this problem.

your HP Pavilion needs a new DVD driver. I ran into many problems such as this when troubleshooting computers in school.
A DVD drive should play CD at any time: While a CD driver will not play a DVD disc. Do not think there is a problem with sofware because it will only throw your troubleshooting skills out the window and it will confuse you.

Any solution to DVD drive issue post Lion install yet?

Any solution to DVD drive issue post Lion install yet?

Since installing Lion no DVDs are being read by the superdrive, this is a problem that has been highlighted by quite a lot of people.
CDs are being read fine.
After inserting the DVD there is some noise, sounds like it is trying to pickup the DVD then spits it back out.
Previous posts from other people:
http://www.mac-forums.com/forums/os-x-operating-system/245917-heads-up-lion-supe rdrive-fake-glitch-possibly.html
https://discussions.apple.com/thread/3199297?start=15&tstart=0

Pavilion g6 DVD drive issues

Repeated problem happening now,
DVD drive won't play DVDs. It plays CDs, but doesn't recognise DVDs until I double click on the DVD drive (previously recognised as empty), it then recognises the disk but won't play it in any programme (PowerDVD, VLC, GOM, etc).

Might be a dirty DVD laser. You can try something like this:
https://www.youtube.com/watch?v=tl1v3NEGiTk
It is not a software issue or CDs would not work either. It might be a bad drive, however. The CD and DVD systems use a different laser and one can go bad and not the other.
Post back if you need any more help.

Pavilion dv4405nr laptop hard drive and recovery

Hi,
My daughter's Pavilion dv4405nr laptop's HDD (Samsung MP0804H Spinpoint M Series 80GB) is dead. It doesn't boot, and BOIS HDD test gives error 7. I took the HDD out, and connected it to several PCs (home, work) using two HDD universal adapters (like a BYTECC, and a NewTech) I left it spinning for about 6 hours. The PC sees the mass storage device, but it never shows up in MyComputer with a letter assigned. By right-clicking the working HDD and checking its properties, it lists all HDDs and I can see the damaged one listed w/o a letter assigned. I click to load volume information but all displays zeroes. I downloaded a Seagate-Samung utility to test the drive, and got the same error I had gotten with the laptop's BIOS utility.
Can this HDD be recovered? Is there a utility that can recover it?
If the answer is no: I connected the HDD back into the laptop, and set the boot sequence to DVD drive. I inserted the "All-In-One Recovery DVDs" for this laptop, but they didn't boot. Aren't the recovery DVDs bootable?
Your help and suggestions will be greatly appreciated.
Sincerely,
Richard

It looks like this unit came with Windows XP. It really depends on when in XP's production cycle the unit was released on how recovery works.
I am afraid the HDD is beyond salavaging at this point and the hard drive will need to be replaced. The recovery more than likely will fail on the bad HDD.
Early units came with recovery disks, one of which was labeled Operating System, and some used the F10 recovery and required making the recovery disks using a program (these units did not come with disks).
Is there a disk labeled as Operating System or Disk 1 of X?
If it is Disk 1 of X, then you would start with it, but start with Operating System if there is one labeled that.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Satellite A100-785 PSAANE - CD/DVD drive issue

Hello Friends,
I own a Toshiba Satellite A100-785 PSAANE and its configurations are as follows:
1.87 Ghz C2D, 1 Gb Ram (512 + 512), Windows Vista Basic, CD/DVD read/write...
Issue: Its been quite long, i m facing a certain problem with my Optical Drive. When ever I insert an CD which is originally produced by any company it works fine. The moment I insert any CD which is personally burned with some data from any normal CD/ DVD writer or the CDs which were previously created by the same laptop mentioned above, its been read as a blank disc. The data of the disk is not shown.
For eg: Lets say if I insert any software cd like my webcam's cd or my printer's cd they can be read normally and work fine. But the moment I enter any cd which is been burned by me which contains my personal files, that is been read as a blank disc.
This issue does not exists with any of the DVDs. Doesn't matter which every dvd I insert either being a normal software dvd or being the one which is burned as a personal data dvd, everything works fine and all the data in dvd can be read.
I have tried reinstalling the driver, I have tried reformatting my laptop using the Toshiba Recovery CD provided with the laptop, but the issue still exists.
In between few months ago, I tried doing some tweak, like first i insert the cd in the drive and then disable the cd drive and then enabling it again would actually read the cd. But after few tries, this also stopped working.
Now I really have no idea what should I do to make my CDs work normally.
I hope this post can help me out.
Your help will be appreciated
Thanks for your precious time
Regards
Jeetendra

>Issue: Its been quite long, i m facing a certain problem with my Optical Drive. When ever I insert an CD which is originally produced by any company it works fine. The moment I insert any CD which is personally burned with some data from any normal CD/ DVD writer or the CDs which were previously created by the same laptop mentioned above, its been read as a blank disc. The data of the disk is not shown
For me it sounds like a DVD, where the data has been burned, were not fully compatible.
I meet such issue on different computers. A friend of mine has had the similar problem with an non Toshiba notebook. Its matter of the disks which are used for burning.
I tested several brands and now Im using TDK and Verbatim because my CD/DVD drive supports these kind of disk properly.
Of course it could be an hardware issue too but in such case you will need to replace the CD/DVD drive

Serious HD & DVD drive issues

Hi,
I bought my MBP in April 2008.
1. After 6 months my dvd drive stopped reading discs, and now it doesn't read anything just spits all disks out.
2. My mac shuts down to black screen by itself every now and then. I'm guessing these are over heating issues?
3. The past week there are very loud buzzing noises coming out, and it sounds like something has melted. Again these are most probably over heating issues.
The problem is now, I bought this laptop in UK and now I live in Cyprus, so there is no one who can help me technically. I'm gonna call apple UK on Monday.
I'm just wondering if these issues are serious does apple replace the laptop with a new one?
Thanks for any replies.

Because I moved back to Cyprus and there is no official Apple dealer/service here. And I didn't want to end my laptop all the way to UK and wait for a DVD drive as I use it for Djing and all my music production work.
But now I'm afraid that things are getting worse so I might as well send it and wait a bit..

Laptop DVD Drive Disappears in Vista

PROBLEM: As soon as you put a CD in the drive, the drive letter disappears. The drive also disappears from the device manager
MODEL: HP laptop with Nvidia chipset (dv6748us)
Have Vista 32bit with SP2 and all other updates installed. Installed latest BIOS and chipset drivers from HP’s site. Laptop has an IDE drive interface. I tried a CDROM and it works, but tried multiple DVDRW and DVDROM drives and none work.USB DVD drive works. No filter stuff in the registry. Putting it to sleep does not bring it back. Scanning for hardware changes in the device manager does not find it again. Only comes back after reboot.
No option to change IDE/AHCI setting in the BIOS.
I did a factory restore and it still does the same thing.
I tried doing a clean install of Vista from a DVD, but as soon as Vista setup appears it says something like "A driver for the DVD/CD drive is missing" Please inset a disc with the correct drivers. I tried downloading NVidia chipset/RAID/AHCI drivers from Nvidia's site and from HP and loading them, but to no avail.
Any other suggestions besides just using a USB drive from now on?

Same exact problem here but also note that neither the webcam nor the DVDROM is found in the Device Manager. Also BOIs wont allow changes to info. Recently updated to F.32 with the same problem.
THinking about trying some old BIOS to see if they make a difference. Also noted that my Pavilion DV9925nr shows as DV9700 in the BIOS so is the 9925 a sub version of the 9700?

DVD drive issue and permissions repair

Forgive me if I'm combining two issues in this posting. If they are not related I can separate them out.
I don't know if my drive is going, but I have a DVD for a tv show that I wanted to watch on my Macbook Pro running Snow Leopard (latest patches). For a while now I've had to keep reinserting the disc because it's not registering. I put it in, and can hear mechanisms, then it spits it back out.
I watched one disc, ejected it then tried to play another and it just would not load.
I thought of checking disk permissions, thinking maybe the OS had some permissions problems that may be preventing it from reliably reading the disc. The disk utility reported a number of permissions errors and owner errors, so I repaired the permissions and it reported that it was completed successfully. I thought I'd run the verify permissions again, just to make sure the errors had really been repaired, and they're still there - some of them were gone, but there were others reported. I ran the repair and verify a number of times now and nothing's changed.
My questions:
1. Could the problem I'm seeing with my DVD drive be related to permissions of some of the system files?
2. Do I have anything to worry about with the disk permissions not appearing to be repaired?
3. Would I gain anything by booting to install media and running the verify and repair from there?
Thanks much in advance!

Could the problem I'm seeing with my DVD drive be related to permissions of some of the system files?
If you've repaired permissions, and you still have the problem, then the answer is no.
Do I have anything to worry about with the disk permissions not appearing to be repaired?
Mac OS X: Disk Utility's Repair Disk Permissions messages that you can safely ignore
Would I gain anything by booting to install media and running the verify and repair from there?
No.

HP Envy dvd drive issues after the Windows 8.1 update

I have a HP Envy and after the Windows 8.1 update the dvd drive is not working. I can see the drve but it is difficult to get the drive to open or recognise there is a disc in it. What can I do?

Hello @Jenino,
I understand that you are having issues with the Optical Drive on your HP ENVY 7 PC. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As with this I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Re: Cd/DVD drive issue - error code 39 on Satellite P series

Hi,
This is my first request for help.
My CD/DVD drive is no longer recognized and when I go to Device Manager and click on CD/DVD I am informed that the file cdrom.sys is there but cannot be loaded.
An error number 39 is reported.
Any advice would be greatly appreciated but please keep it simple to one line actions if possible.

Of course you can get some advices ;)
I think you would find it faster if you would search in the forum firstly but I will try to help you too.
There error code 39 is very common issue and can be solved easy;
Check this MS knowledge base article:
http://support.microsoft.com/kb/314060/en-us
So firstly remove the CD/DVD drive from the device manager.
Then access the registry using the regedit command and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Reboot the notebook and wait till the CD/DVD drive was installed again.
Thats it. ;)

Can't install CS3 Upgrade on NEW iMac 24". An Imac DVD drive issue?

My CS3 Design Premium Upgrade CD fails to install Photoshop on my BRAND NEW iMac yet it is able to install everything else on the CS3 disc. I just bought this iMac yesterday and CS2/CS3 Upgrade are the FIRST things I installed (besides updates) when I turned it on. I'm still using 10.4.10.
I searched through the Adobe forums and the internet as to how others with the same issue have dealt with the problem, but it seems the most common reason is that people had installed Photoshop CS3 beta previously as well as older Flash/Acrobat plug-ins conflicting with the installation process. Further, these causes seem to be effecting Windows users.
So a few hours ago I tried to COPY the upgrade CD contents to my hard disk, I get the message:
"The Finder cannot complete the operation because some data in 'AdobePhotoshop 10en_US.dmg' could not be read or written. (Error code -36)."
This procedure of copying to the disk (and the resulting error message) is SPECIFICALLY addressed in the Adobe support pages TechNotes:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401429&sliceId=2
The page says that it may be a drive issue that is causing the problem. Of the 7 possible solutions given on the page, I've narrowed it down to only 1 option left (but I can't try it since I don't have another Mac!):
"*Solution 4*: Copy the software to the hard drive of a different computer.
*If the software copies successfully, the model of DVD drive on your original computer might not be able to read the DVD. Contact the DVD drive or computer manufacturer for any updates that might be available.*"
But what's funny (or annoying rather) is, I had a 20" Alum 2.4 iMac earlier this year (returned because of screen problem), and the CS3 upgrade installed without any problems on it!..??? And according to the iMac specs, the 20" and 24" models both have the same DVD drive make right?
Any ideas??? Are there other 24" iMac users who are experiencing similar problems? If not, then I guess I may have to return yet another iMac...which I'm reluctant to do since this screen is PERFECT! I'm scared to get another iMac with the dreaded screen gradient issue.

I just solved the problem.
I tried copying the DVD files to the hard disk about 7-8 more times. The last try SUCCESSFULLY copied to the disk and I was able to install Photoshop CS3.
Yay.

ITunes 7.1 causes DVD drive issue?

I upgraded to 7.1, after which my computer stopped recognizing my DVD drive. Updating drivers did nothing, so after much frustration I rolled back to a checkpoint established before I installed iTunes and the drive works again!!! Anyone else have a similar problem???

I upgraded to 7.1, after which my computer stopped recognizing my DVD drive.
usually, that sort of thing is associated with a device filter conflict in the registry. (although it usually doesn't hit Toshibas ... Packard Bells from the UK are most commonly hit by it.)
the following document may be of some help with that:
iTunes for Windows: Troubleshooting CD issues caused by device filters

Hp pavilion g6 laptop dvd drive issues

Similar Messages

Maybe you are looking for