HP Pavilion g6: Memory test fail id - U0E17L-5SV7NP-MFGH4K-406W03

Hi,I have a HP Pavilion g6 Notebook (Prodect id - QC399AV).The laptop is not booting and, I get a message "Windows failed to start. A rececnt hardware or software might be the cause" On doing a memory test, I get following failure id - U0E17L-5SV7NP-MFGH4K-406W03. The Hard disk test had passed. Can any on let me know what this error means, and how i can fix this. Do let me know if this is related to Operating system, and if i have to reinstall them. I am not able to do a factory reset (as Laptop does not boot), let me know how i can get the operating system image in DVD/USB. Thanks,Sujesh Prasannan

Hi,
Your notebook is listed as coming with a 500Gb ( 5400rpm ) Hard Drive, but you may as well replace this with a 500Gb ( 7200rpm ) HDD as there's no real difference in cost and it'll give you a bit more performance - the drive on the following link is an example that would be fine for your notebook.
500Gb Hard Drive
The procedure to replace the Hard Drive starts on Page 53 of your Maintenance & Service Guide.
Once done, simply use your Recovery DVDs to reinstall the Operating System on the new drive - this procedure is described in the HP document Here.
If you don't have your Recovery Discs, you can order a replacement set using the link below.
Order HP Recovery Discs.
If you have any problem with this link, order them directly from HP.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regarding the battery, my best advice would be to replace the HDD first and get everything up and running - you can then use the utility on the following link to see if there's any issue with your current battery.
http://h20239.www2.hp.com/techcenter/battery/battery_ts.htm
Best regards,
DP-K
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Similar Messages

HP Pavilion g6-2330dx. "No Boot Device. Insert boot disk and press any key" Memory test failed

Hi. So I am trying to help a friend with her laptop. It's a HP Pavilion g6-2330dx.
Product #: D1C01UA#ABA
Serial #: [Personal Information Removed]
Windows 8
ADATA 4GB RAM
Toshiba 640GB HDD from the looks of it.
The laptop is unable to boot into Windows, so I suspect the hard drive. But I ran the hard drive test and it passed all the tests. The SMART test and both the short and long test. I ran the tests multiple times and it passed each time. I tried reseating the hard drive and still no go. I also removed the HDD and connected it to my desktop PC to see if it detects and it did. Ran the Windows 7 own HDD test and it passed.
Currently, there doesnt seem to be any operating system at all on the HDD. When I check, there is a C: drive of ~90GB partition that is ~90GB free, but inside there are Windows files/folders. There is also a D: drive Recovery partition that says ~26GB with only ~2GB free, but when I go inside there's only ~350MB worth of data.
So then I ran the memory test (in BIOS) and it failed immediately. I reseated the RAM module. I tried the other slot. It still failed. So is it safe to say the memory is the cause of this problem?
Pressing the F11 key that is supposed to take me to the System Recovery only leads me back to the black screen with "No Boot Device. Insert boot disk and press any key"
I even tried to install Windows 7 to see if it'll work. I was able to get the laptop to boot/read off the Windows 7. But when I click to install, it asks for a boot device driver or something like that.
My friend doesn't have the recovery disk either. I guess she lost it.
Anyway, is it as simple as replacing the memory or could it actually be the HDD (even though it passes)?
EDIT: This is what the System Log in BIOS says
0021           Time: 10/13/2014
03F0           Time: 10/13/2014
03F0           Time: 10/13/2014
The date was the first time I ran the tests. I havent received those numbers (error codes?) since.
EDIT: Just for kicks, I ran Memtest 2.11 just now (forgot I had the disc) and it immediately went red with thousands of errors, hah.

Hi bghs,
Welcome to the HP Forums!
It is a fantastic place to find answers and information.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that you were unable to boot into Windows, and you suspected the hard drive and tested it, but it passed both short and long test. With that being said and the fact that it also passed leads me to believe the hard drive is fine.
You tested the memory and it failed. You tried reseating and swapping slots but they still failed the test.
I would test each card individual with the memtest to determine if it is just one or both cards that have an issue.
When you installed it in another computer, you did see the recovery partition. Once the memory issue is resolved, if you are still unable to boot into Windows, I suggest you do a recovery with the minimized image.   Here is a link to Performing an HP System Recovery (Windows 8) to assist you with that process.
I hope this helps.
Sparkles1
I work on behalf of HP
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HP Pavilion DV7; System will not boot; Memory Test Failed using Advanced System Diagnostics

Not sure exactly how, but I managed to contracted several variants of the nasty Rovnix virus and now my system will not even boot into Safe Mode after trying to restore to several different restore points. Enabled bootlogging, but not sure how to retrieve the log.
Currently am able to get into HP Advanced Diagnostics and began Start-Up Test. Test failed on Memory Module:
Failure ID: Q0AE6C-5LS79T-MFH15G-406N03
Any next steps or directional assistance would be greatly appreciated. Thank you in advance!

Hello @GarrettBishop,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your notebook computer has failed a memory test in the advanced system, and I would be happy to assist you in this matter!
Since the Failure ID has come up with Q0AE6C-5LS79T-MFH15G-406N03, I recommend contacting our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Memory test fail on G4, won't boot

Our school has two labs and one is using all older G4 computers. ONe of the towers is a G4 with 768MB of RAM and is the AGP 733mhz model. It is running 10.4.1. It no longer boots. It has not booted in about three months. I finally have time to try and fix it. For some reason, it would only try to boot into OS9. But once it got there it would hang on the folder with the flashing apple face and question mark. Putting in a OS9 startup disk helped, but the internal HD would not mount. Putting in a Jaguar, Tiger or Panther OS disc would not boot either. It would still go immediately to the OS9 flashing folder. Again, the OS9 boot disc does work, but prior to showing the desktop, it gives this error, "The built in memory test has detected a problem. Please contact a service technician." Does this mean that until the internal memory is fixed, this computer will never boot or is this just another minor problem that does not relate to the boot issue? I tried to trick the system but using Carbon Copy on an identical computer and copying that OS to another , new internal hard drive. I took that hard drive and replaced the one in the defective G4. It did start the boot into OS 10.4.1, but it kept freezing after a while. And now, that same, new HD is booting to the OS9 flashing folder. So, do I go it alone with your help or just send this G4 out for repair?

Hi, Ted -
The problem would appear to be with the RAM.
If any RAM was added to the machine after it was shipped by Apple (that includes RAM added by a reseller), try removing that RAM, retaining at least one module, ideally at least 128MB and Apple-sourced. If necessary, borrow a 128MB RAM module from another machine and use it.
If it boots, then by trial and error you may be able to narrow down which module is the culprit.
<hr>
Another possibility is that since the machine was not booted for so long, and especially if it had been left unplugged for most of that time, the internal battery has failed. This can also happen with time - the life expectancy of those is about 5 years under best-case situations. A too-weak or dead battery can cause booting problems.
Try replacing the battery. You can get a replacement at places like Radio Shack for about US$16, cheaper on-line.

HP Pavilion M7-1015dx (0% of the System Memory tested OK)

I own an HP Pavilion laptop Model: m7-1015dx It was factory installed with Windows 7 (64 bit)
8GB Memory / 1 TB Hard drive (5400 RPM)
8GB DDR3 SDRAM (2 DIMM)
My son spilled a drink into the keyboard of my laptop. When I discovered the problem, I turned off the computer, removed the battery, turned it upside down and let it dry for five days.
After turning it on, I discovered that the OS system was missing. Prior to the spill, I had upgraded the OS by installing Windows 8.0 Pro. Initially having the 8.0 Pro disks, I thought I could just install the software and all would be fine. I later discovered that I need to install the Recovery disks first, before installing 8.0. (I've ordered disks. They are on their way.)
I ran tests.....(I've downloaded photos of each test.)
First, it looks like I've fried my Hard Drive. I have removed the hard drive and inserted it into a USB HDD docking station in hopes to retreive all of my files. The docking station is detected by the computer WITHOUT the hard drive snapped in, but...is NOT detected when the hard drive is connected. (This analysis makes me think all of my files are gone.)
Question: Can a professional retreive my lost files off of the hard drive?
Second, one of the other tests, shows 0% of the system memory tested OK. Can I assume that I've also lost my 8GB Memory? If I am correct, would that be 8GB DDR3 SDRAM (2 DIMM) ?
Question: Can I purchase two new Dimm cards to replace the ones that I think are also "fried"?
When I inserted the 8.0 Pro software, the computer detected the software program and looked as if it were going to install it after I keyed in the Product Key Code....so to me the CD drive is in working order....as well as the processor.
Also, they keyboard and the keyboard back light works and fully functional as well. I haven't had an opportunity to test the speakers or the preinstalled webcam.
Question: Is it worth it for me to purchase a new hard drive and the (2 DIMM) or do you think my computer is a lost case?
Again, I have downloaded pictures of the computer screens when I ran the computer tests.
Any help, would be greatly appreciated.
Thanks!

Hi Caren4u2. Sorry to hear about the accident. Spilling liquid on electronics is never fun, although I have experienced the cliche 'peanut butter sandwich' in my Blu-Ray drive.
Data recovery is possible. Most liquid damage on a hard drive, just damages the hard drive controller, leaving the actual data in tact. A local computer shop might have a trick or two which MIGHT recover data, but if you are serious about it, you will have to look into one of the bigger companies which have specialized equipment to take the platters out of your drive to recover data. This usually costs big bucks. I have no specific advice on this, other than 'research' and weight the pros and cons of keeping the data vs losing the data forever.
If the system is failing the memory test, it is not possible to determine if it is RAM related Due to the nature of the damage liquid can cause. The memory might be fine but the system board is possibly not capable of testing the RAM accurately. It is hard to say without testing the RAM in a comparable notebook to see if they function or not. If you are just hedging your bets, RAM is a less expensive fix. A local computer store might be able to verify if the RAM is working rather quickly.
To find out the base costs of repair, you should contact support. Also you should ask to verify if you have an ADP (Accidental Damage Protection) warranty or not, that would be a game changer for you:
HP Technical Support, North America 1-800-474-6836. For all other regions click here.
TwoPointOh
I work on behalf of HP
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Pavilion G6-1203ey: Hard Disk Test FAILED, but can still boot into Windows

Hello
I have HP Pavilion G6-1203ey laptop. After installing Windows (7 ultimate, 64 bit) and some drivers on it and after several restarts, it hanged at Windows logo and I had to turn it off with power button. Then after turning it on, it gave me the option to repair problems which are preventing it from starting up, from there I let it to restore the computer to an earlier restore point and after a restart the Windows was working again. After that I decided to do a hard disk check just in case.
The Hard Disk Self Test ended up with a message: Hard Disk 1 Full (305). Then I installed HP Unified Extensible Firmware Interface (UEFI) Support Environment and did hard disk from there. I chose the comprehensive test from the options, but it finished fairly quickly (in ~1 minute) with the following output:
Testing Drive: 1
Hard Disk SMART Check : PASSED
Hard Disk Short DST : FAILED
FAILURE ID : PTTU22-5T774L-MFPV4K-60S003
PRODUCT ID : A5Q15EA#B1R
Hard Disk 1
Hard Disk Test : FAILED
A bit more background:
The previous owner told me that the original HDD was faulty which is why he replaced it with this one last year. He said that other than that there has been no problems with the laptop. The Windows is working right now and this HDD is quite new so I would not have expected any problems with it, but the results from the previously mentioned tests seem troubling. Is there a reason to worry?
Thanks
This question was solved.
View Solution.

Hi Alnuir,
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I read your post and looked into the failure ID that you posted regarding the failed Short DST test. That error is indicating a hard disk failure meaning that if it hasn't failed it might soon. If everything is working I would considering backing up your data on a regular basis just to be safe. You could have a local technician take a look at the hard drive to see how close it is to full failure.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
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Thank you,
BHK6
I work on behalf of HP

System failed memory test

I am really new to Solaris so please forgive me if I sound really dumb. I was able to install Solaris 10, turned off my computer and now all I recieve is System failed memory test. Please help have tried different memory sticks and still recieve the same message.

is this a bios message? id suggest running a mem test if this is coming before the os starts up [http://www.memtest.org/]
if you have the mother board diag tools on cd, run those as well. unless this is a sparc system?

865PE NEO2 FSIR fails memory tests

This is the second MB that I've had this problem with, so something is causing them to fail. Here's the story:
New install, 865PE Neo2 FSIR + P4 2.6GHz 800MHz FSB, 2 x Crucial PC3200 256MB DDR, everything seems ok, XP installs with no problems.
About a month down the road I'm plagued by sudden reboots, Microsoft Error Reporting says RAM, says to DL and run it's DOS memory check utility. I get the utility, create bootable CD and run the utility, computer fails all RAM checks. I pull each RAM stick in turn and re-run the check with each stick separately, still fails all tests. Shortly after this, the board refuses to POST. Ship the board back to New Egg for replacement.
Installed replacement MB with 4 x 256MB Crucial PC3200, Microsoft DOS memory check program passes, no problems. About 2 weeks later I run into minor instability so I run the same memory check again, the board fails all tests????? I pull all Crucial memory sticks and put in a test stick of Corsair XMS 3200; same result, failure of all memory tests.
At this point, WinXP still runs, but this is the same pattern that the other board showed, right until it quit altogether.
It occurs to me that I DID flash BIOS to 1.9 between the time I first tested the RAM and got a pass and the time I tested and got a failure, could this be a coincidence? I can't remember if I updated the BIOS on the first board or not, so this may mean nothing.
System Specs:
MSI 865PE NEO2 FSIR
P4 2.6GHz, 800MHz FSB (all defaults, no overclock, Vantec HS)
Crucial CT3264Z40B.8T PC3200, CL3 256MB (2 Modules)
Crucial CT3264Z40B.8T2 PC 3200, CL3 256MB (2 Modules)
(Tested with same results with single Corsair CMX512-3200C2PT 512MB)
Antex True Power 430W PS
ATI Radeon 9600 Pro
All PCI slots open
Seagate 120GB System drive, 7,200RPM primary master
IBM 30GB drive, 7,200RPM primary slave
LiteOn DVD ROM secondary master
Sony CDRW secondary slave
2 x IBM 30GB drives on Promise PATA.
I know I'm probably gonna have to RMA this board, but I'd really like to know what is causing this so I can avoid it next time.
If anyone has any ideas I'd sure appreciate it.
Scott

Quote
Originally posted by jwspicer
As they say - been there, done that. Always flash using DOS, and always keep backup, so I went back to the original BIOS for the board. No luck. Apparently once the screwup is done - it stays that way.
--BUT--
Suspect it is the reallocation for the P4 EE that is the issue. Reason is that Memtest86 has been running on that box for 9 hours now with NO error. However, it also shows only 104K of reserved memory. My other 865 board with onboard RAID (an ASUS P4P800 Deluxe) shows 687K reserved. So either the ASUS is wasting a lot of space, or the MIS is no longer correctly indicating the amount of memory reserved by the BIOS (including the Promise BIOS) at startup. Then Microsoft's utility is not correctly scanning. But Memtest, which probes for the "correct" setting, is. (The Memtest86 version is 3.0, and the test was done with the Promise enabled and drives attached (so the BIOS loads) and all the other setup was as it would be normally (standard IBOS options, etc.)
So who's right? And if MS' tool has the problem, does that indicate Windows XP reads memory the same way? Hmmm...
Hmm, I haven't tried reverting BIOS, but I'm typing this on the affected machine (which Memtest 86 says is fine) with only the two RAM chips it likes and so far no problems; I've run PCMark4 and 3DMark4 benchmarks all night and no problems, it was still happily churning away on 3DMark this morning. I guess either one of the Crucial sticks it doesn't like is bad or Crucial changed something in a revision to the chips it doesn't like.
Just a FYI, the Crucial sticks it DOESN'T like are CT3264Z40B.8T2
The sticks it DOES like (at slow or fast performance, forget about turbo or ultra turbo) are CT3264Z40B.8T
Both pairs are PC3200, CL3, 256MB DIMM's, single sided.
I think you're right about Microsoft's RAM tester being buggy, I can't believe ANYTHING could run if the RAM was actually giving the errors it shows, EVERY test shows things like "expected result 11111111 actual result ff1e0001" The Microsoft tester does run fine on the other 5 computers here; a mix of laptops and desktops; none using this board. It also ran on this board when it was installed, I guess the BIOS upgrade must be the cause.
Scott

Unable to create Media Recovery Disc on two Pavilion 15-e084ca units. F2 test fails as well.

Hi,
Just purchased two Pavilion 15 Notebooks E1X77UA#ABL (Win 8-64bit) and have been unable to create Recovery Disks on both machines (managed to get several new coasters though . The optical drive is a CDDVDW SU-208CB SATA CdRom Device.
Tried several different brands of DVD media: Maxwell DVD-R, Verbatim DVD-R, Maxwell DVD+. Tried all these on a different machine and could burn to all of them. After several attempts, managed to get one set done on one of the machines. I'm not sure if it is normal or not but this took several hours.
Using the EFI diag routine (f2), running the diagnostic for optical drives, read write test fails on both machines and all media types listed above and also on various CDs as well. The error message: "the inserted Media is not the correct type"
When the first device failed, I contacted HP via chat and it was suggested that I return the laptop for replacement. However, now that I have two units showing the same issue, I feel that a thrid unit will just end up being the same problem.
Anyone else experiencing issues with this machine or drive? Could this be a firmware or bios issue? Thank you for any suggestions that you may have.

If you live in the US, contact HP Here.
If you are in another part of the world, begin Here.
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V120 Fails Core Memory Test

I have a V120 which will not get past the Core Memory Test. I have tried installing a different 256MB DIMM card into all 4 slots to no avail. The system recognizes when and in which slot the card is installed, but I am getting the same error message.
Any recomendations would be appreciated.
Thanks

No, It is not making it past the LOM to get to the console at all. The only way of seeing the memory failure is by setting the bootmode to diag. The boot up just hangs after the memory test until I return to the LOM prompt.

Hard disk Short DST test failed HP Pavilion dv4

Hard disk Short DST test failed, failed ID: M0D81S-65K7JK-9XNK1G-60QG03
what is the matter ?what should I do ?
thank you
Tarif

@Tarif ,
Hello and thank you for posting on the HP support forums. In this situation you will need to replace the Hard Drive.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
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D5GR
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MacBook Pro 2,2 won't pass memory test at boot

Hi Apple and Mac folks,
I have a MacBook Pro 2,2 15", 2007 year model, equipped with 2,16 GHz Intel Core 2 Duo and 2 GB 667 Mhz factory-installed DDR2 SDRAM, running Mac OS X 10.4.11. SMC version is 1.12f5.
Three months ago, when I was installing the Safari beta and the installation requested a reboot, the machine wouldn't start at all. It didn't give me any startup chime; the only thing to be heard was the initial movement from the DVD scanning mechanism (?), but after that nothing happened. If I waited for a while I could assume that the CPU was working, since I could hear the fans spinning up. But the screen was black and the computer wouldn't load any CDs or DVDs or even listen to any keyboard commands. The only thing that was working was the force shutdown by the 10-second press on the start button.
After some trial and error I realized that the system would reboot without problems if I let it rest (cool down?) for about 15 minutes. Sometimes, connecting an external hard drive via FireWire would also help the system to start up, bit it seemed to work rather randomly.
I ran the Apple hardware test and it reported an error on one of the SDRAM modules the first time I checked, but running the more thorough test wouldn't report any error and the system didn't show any signs of errors whatsoever once it was up and running.
I have also tried to reset PRAM and SMC, but it does not alleviate the reboot problem.
Since I then suspected that I had a faulty memory module I decided to upgrade the system with 2 Kingston DDR2 2GB SODIMM modules (yes, I know it only supports 3GB of memory, but I wanted the modules to work in pair). Unfortunately, the system exhibits the same problems with the new modules, and now things are getting even worse - now the 15-minute cool down period does not seem to be sufficient to get the system to pass (as I suspect) the initial memory test.
Last night I had to fiddle around, switching memory modules around in the slots to get the system restarted. I could get it rebooted once with one of the older 1 GB modules in the upper slot, and once it rebooted with an older module in the lower slot. Things seemed to act quite randomly and the previous cooling period method didn't seem to make any difference. Finally, I sort of gave up and put back the two new 2 GB modules and tried a last restart while having an external hard drive attached via FireWire and then it gave me the chime and restarted!
My interpretation of the problem is that the system has some kind of glitch (maybe not the correct term for a small gap in the circuits?) in the circuits connecting one or both of the SODIMM modules and that this glitching is getting worse as the system grows older.
So, I have three questions to you:
1. Is there any way to turn off or circumvent the initial memory check, so that I can temporarily live with this problem and not risk having an unusable system at next reboot?
2. Have you heard about this kind of problem before and maybe have knowledge about what part of the system that would have to be replaced and what it will cost me if I bring the computer to a service station (I'm located in Sweden).
3. Are there any SMC or EFI updates I should try before going to service?
Thanks for any help on this,
Ulf

cornelius wrote:
The firewire bridge is the most likely component in a FW HDD to fail. I have seen it a few times, and all that was needed was to remove the drive from the case and place it in a new firewire enclosure. I insist on getting an enclosure with an Oxford chipset, as they are the most reliable.
Hi again Cornelius,
first of all, thanks for the support in the struggle troubleshooting this issue.
Secondly, I don't think the problems has to do with the cabinet of the externa FW drive, but rather the problem would be located in the FW port in the computer.
Doing some research today, I found indications on that the AHT actually is installed on the hard drive of MacBooks after 2007. So, I decided to see if I could launch the AHT from my internal hard drive. Reboot needed, so hold your thumbs...
Reboot. Dead computer. Attached firewire disc. Dead computer. Let computer rest and cool down for half an hour. Restart -> dead computer. Connected firewire drive -> chime and boot!
Pressed D to load ATH. System gave me a dimmed screen with a text box telling me that I had to reboot the computer. I gave OK to that and the computer restarted normally, but reported an abnormal shutdown and gave me the opportunity to send a report about a kernel panic to Apple.
When the system came up the attached FW disc was not reachable. Looking in the system log, I find the following error message repeated:
Jun 26 16:24:49 Ulf-Kronman kernel[0]: FireWire GUID ffffffffffffffff is invalid!
The research on the net is getting me more and more confused: Is the ATH really located on the hard drive of MacBooks? Is the Power On Self Test really run at reboot? According to this wikipedia note (http://en.wikipedia.org/wiki/Power-on_self-test) the test is not run at reebot:
" Apple's Macintosh computers also perform a POST after a cold boot. In the event of a fatal error, the Mac will not make its startup chime. "
But my problems occur both when I cold start and when I reboot.
Isn't a lack of chime a very un-Apple-like way of reporting an error? Where/how can I get some more information about what's going on before the chime? And how do I know if the Self Test is run or not? System profiler only reports that self-test at start hasn't found any errors, but only when the system starts (due to that it not has found any errors )
Somewhere I saw instructions for doing a
Terminal> sudo nvram boot-args="-x -v"
to get a report of whats going on during startup. Could that be a way to proceed or is there a leaner way to get info out of the self test?
I'll continue to some research on the FireWire GUID, whatever that is.
Regards,
Ulf

Will not let me sync my playlist after new purchases - sync test failed

error message from diagnostic:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Hewlett-Packard HP Pavilion dv9000 (EZ458UA#ABA)
iTunes 7.6.0.29
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.3.26
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number E72858419F57DA04
Current user is an administrator.
The current local date and time is 2008-06-19 10:50:29.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce Go 6150
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {0D1D1EA1-C577-4A0B-B332-F0F06E997127}
Description: Broadcom 802.11b/g WLAN - Packet Scheduler Miniport
IP Address: 172.16.205.238
Subnet Mask: 255.255.254.0
Default Gateway: 172.16.204.254
DHCP Enabled: Yes
DHCP Server: 172.16.204.254
Lease Obtained: Thu Jun 19 09:05:37 2008
Lease Expires: Fri Jun 20 09:05:37 2008
DNS Servers: 216.136.33.82
216.136.33.82
216.54.204.186
Adapter Name: {C3658844-9940-4DCE-B624-6D3323FE3076}
Description: NVIDIA nForce Networking Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Feb 11 10:25:51 2007
Lease Expires: Mon Feb 12 10:25:51 2007
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Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
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iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-06-19 10:48:57.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.6.1),
E: HL-DT-ST DVDRAM GSA-4084N, Rev KQ09
Drive is empty.
** iPod/iPhone Connectivity Tests **
iPodService 7.6.0.29 is currently running.
iTunesHelper 7.6.0.29 is currently running.
Apple Mobile Device service 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod nano (Second Generation) running firmware version 1.1.3
Serial Number: YM652P5NVQK
** iPhone/iPod Touch Sync Tests **
One or more sync tests failed.

Two things:
- Completely remove and reinstall the Apple software by the following. That link provides a link for Win &.
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
- If you still have a problem after restoring the iPod to factory defaults/new iPod you likely have a hardware problem. An appointment at the Genius Bar of an Apple store is then in order.

HP Pavilion dm4. Windows failed to start. A recent hardware or software change might be the cause

Hi,
I have an HP Pavilion dm4-3114TX running Windows 7.
The laptop went to sleep during a windows update then froze, so I pulled the battery out to restart it. Each time it restarted it kept taking me to a grey screen. I've tried F8, F2, F10, F11, going to advanced settings and no matter what I click on it takes me back to the grey screen with no options (the cusor does move though). It did let me run memory tests though and they seemed to be fine.
I then pulled the internal hard drive out (probably shouldn't of done that) and put it back in. It does the same thing, only this time it's a black screen (cursor moves but is over sized).
I've got file's on there that I do want back, but at the point where I don't care and will wipe it all to factory settings, but unable to even get to those options. I have brought recovery disc's but they don't seem to help either.
Any help would be much appreciated,
Thanks.

Hi @DannyLongLegs ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that while doing a Windows update the computer went to sleep and then froze. You removed the battery to restart it but you only get a grey screen.
You were able to access the diagnostics and test the memory and it was fine. You removed the hard drive and reinstalled it.
Now when you boot up you have a black or blank screen but it is oversized.
There are some recent Windows updates that have been causing some issues.
First I would try to boot into safe mode to remove the most recent updates. Please look for these and remove them if found.
KB2982791, KB2970228, KB2975719 and KB2975331.
Another program that may be causing this issue is "Search Protect" if that is located please remove it also.
Entering Safe Mode (Windows 7)
See which Windows updates are installed ( from window.microsoft.com)
Here is a link to Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot
If the issue is not yet resolved I would do a recovery back to factory. Performing an HP System Recovery (Windows 7)
During the recovery process you will see an option to backup your personal files to prevent loss. As you stated you have files you would like to retrieve, I would do the backup.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
Please let me know if this has helped.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Hard disk test failed on HP Pavillion dv6-1100eo notebook

I have a HP Pavilion dv6-1100eo Entertainment Notebook PC (P/N: NR597EA) with Vista 32-bit. Unfortunately no warranty left in and general I have been very happy with this notebook.
However suddenly Wondows would not start up - and it did not even find Startup Recovery partition on the harddisk. As I wasn't sure if this Startup Recovery was on hard disk or not - I ordered System Recovery DVDs for this Scandinavian language version.
These disks did not work - so I figured I have probably not done my homework before ordering those disks.
Then I ran system Diagnostics (even if I have a old BIOS version F.03). On the diagnositics - both Quick and Full Hard disk test failed during the first 1% of the scan.
Is there anything that can be done - or is the only option new hard disk? In case - what hard disk is recommended that is not too expensive - as I don't want to invest too much into a soon 3 year old notebook.
I recently bougth an external harddisk (1 TB) based on USB connection. Can that be used bypassing internal HD. In this way I would increase HD capacity and not invest anymore into this notebook - since I already have the recovery DVDs
It is probably only a time question before I will buy a new HP notebook - that is why I don't want any long permanent fix of this problem.
This question was solved.
View Solution.

Hi,
Sorry to say, but you won't be able to install or boot Vista from the external HDD, so if you need to get the notebook working, you're going to have to replace the internal drive.
The drive on the link below is an example of one that would be fine for your notebook.
500Gb Hard Drive
The procedure to replace the Hard Drive starts on Page 57 of your Maintenance & Service Guide.
Once done, simply use your Recovery DVDs to reinstall the Operating System on the new drive.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

HP Pavilion g6: Memory test fail id - U0E17L-5SV7NP-MFGH4K-406W03

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