HP Pavilion g6 Notebook PC - Keyboard not working
HP Pavilion g6 Notebook PC - Keyboard not working
My Windows 8 - 64 bit laptop keyboard stopped working. I tried to uninstall and reinstall as explained in the support pages. but doesn't seem to work. Is it dead? what is the solution. Please help
Thank you
Hi,
While this could be a hardware issue, it's always worth trying the following.
Open windows Control Panel, open Device Manager, expand Keyboards, right click the entry 'Standard PS/2 Keyboard' and select Uninstall.
Shutdown the notebook.
Then unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Note: If the keyboard doesn't work when trying to access or navigate the Bios Menu, then this is probably a hardware fault.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience
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Hi Nits007,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion 15-e092se Notebook and keyboard issues. Here is a link to uninstall the keyboard. Restart the computer after uninstalling, it should reinstall automatically.
Hope this helps you.
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Hi,
While this could be a hardware issue, it's always worth trying the following.
Open windows Control Panel, open Device Manager, expand Keyboards, right click the entry 'Standard PS/2 Keyboard' and select Uninstall.
Shutdown the notebook.
Then unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Note: If the keyboard doesn't work when trying to access or navigate the Bios Menu, then this is probably a hardware fault.
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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience -
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Hi,
While this could be a hardware issue, it's always worth trying the following.
Open windows Control Panel, open Device Manager, expand Keyboards, right click the entry 'Standard PS/2 Keyboard' and select Uninstall.
Shutdown the notebook.
Then unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Note: If the keyboard doesn't work when trying to access or navigate the Bios Menu, then this is probably a hardware fault.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience -
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I am having a problem with the mothers laptop, it was working fine yesterday but when turned on today some of the keys have stopped working! Its the top row of letters, Q to P with the exception of T & Y and also the up and left arrows are not working, just wondering if anyone has experienced this in the past? I have removed the keyboard and cleaned it, made sure it was connected properly and it was. I have removed the battery, held down the power button for 30 seconds and then reinserted the battery. I have loaded the default settings in the BIOS. I have uninstalled the keyboard and the restarted the laptop. None of these have worked and I am now stumped! So any advice would be greatly appreciated. Thank You
Hi ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion g6-2044so Notebook and issues with the keyboard not working. You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook. When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices including the USB keyboard, as they can cause issues. I hope this helps.
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Hello @mdadd92,
Welcome to the HP Forums, I hope you enjoy your experience!
I have read your post on how the keyboard on your notebook computer is not working as it should, and I would be happy to assist you in this matter!
To get your notebook's keyboard to work again, I recommend following this document on Notebook Keyboard Troubleshooting (Windows 8). This should help return functionality to your computer's keyboard.
For further assistance, I will need to know:
The Product and Model Number of your notebook computer.
If your computer has completed all of its important Windows Updates.
If you have updated your HP drivers using the HP Support Assistant.
If this is an on-going, or recent issue.
Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Welcome to the HP Forums!
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3) Once the next screen appears move the cursor up to the menu bar area and pull down the Utilities menu. Select the 'Terminal' application. Once the Terminal application launches try typing the various keys on the keyboard and check to see if the correct characters are displayed. Please let us know if you detect any errors. If there are no errors then you should be able to quit the Terminal application and proceed with reintstalling the OS. -
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having read through all threads concerning this issue of internal MBP keyboards not working after installing leopard, and comparing to my own experience, it seems that everyone started having this problem soon after they must have downloaded the 1st software update to leopard.
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With the new apple USB aluminum keyboard. My boyfriend has it for his mac mini.
Because all these keyboard problems are new and happening to everyone now, we have to assume this is related to the leopard update. They JUST released the aluminum keyboard around the same time they released leopard, so they probably had bugs with the usb aluminum keyboard and had to make some kind of change in the code with how leopard relates with keyboard input. so, it's most likely a coding error and we are at the mercy of apple for a freaking software update ASAP. Don't erase and install - because that will just take you back before the update, and then after you update your software again, it will happen again and your keyboard will crash. I updated my software yesterday and almost immediately started having this issue. my MBP is a week old and i had no issues before this with the keyboard until the update.
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These are NOT solutions. Every time your keyboard stops working, and holds you up from doing your work, CALL THEM.
That's what we think is happening...maybe something more severe is happening and we're wrong. but, hopefully, this is all it is and they will FIX IT as soon as possible because it's really annoying.Is anyone else running vmware or parallels?
I had both installed at different times and realized that for whatever reason the kernel extensions for both were installed on my machine. I downloaded both from their respective website and ran the full uninstall.
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If you open a terminal window and type kextstat, you will be shown a full report of kernel extensions that exist on your machine. Towards the bottom of the list parallels and/or vmware will be listed if they are installed.
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tt2 -
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try reinstalling whatever operating system you have. worked for me. i have a 2010 model. i hope this has helped you.
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