Hp pavilion g6 plugged in not charging.

i have a Pavilion g6-2390sa, and it is on 3% battery. it only works wehen plugged in and says it is not charging
i have tried the hp support battery check tool, as well as turning my system on  and off with and without the battery. also i have delted the driver in device manager as suggested in other threads to no avail. any help would be great
josh

Hello joshj94.
I understand the battery does not charge. I will do my best to assist you!
The issue may be as simple as testing and calibrating the battery. If so, following the steps in this HP document should resolve the issue: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&docname=c00821536
If the issue is not resolved, after following all the steps in the document, this would suggest you have a hardware failure. I would contact HP technical support for additional assistance. Their options will be based on the warranty status of the computer. If you do not have this information, you can locate it at this website: http://h20566.www2.hp.com/portal/site/hpsc/public/​wc/home?ac.admitted=1384280905804.876444892.199480​...
You can utilize this website to learn how to contact HP appropriately, based on your region: http://www8.hp.com/us/en/contact-hp/ww-contact-us.​html
Please let me know if you have any other questions or concerns.
Mario
I worked on behalf of HP.

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