HP Pavilion G60-635DX - No Sound in Windows 8 with Conexant Pebble High Definition Smart Audio

All,
I would like to report a bug when using the Conexant Pebble High Definition Smart Audio Driver in Windows 8.
First, a bit of background:
Product Name/Number - HP Pavilion G60-635DX
Operating System - Windows 8 Professional x64 (Build 9200)
Sound Driver / Version - Conexant Pebble High Definition Smart Audio (Version 4.98.60.50)
BIOS -  Latest version
This is a unique situation due to the fact that the Conexant sound driver installs fine in Windows 8 and shows all signs that the device is working properly:
1. You receive a speaker icon (Without red X) on the task bar.
2. No device conflicts in device manager
3. Device properties show device is 'Working Properly'
Here is the issue, I decided to do an in-place upgrade to Windows 8 from Windows 7 and the process went fine, however when I was up and running in Windows 8, I was receiving no audio. I uninstalled and reinstalled the device driver, I uninstalled and reinstalled the sound controller and I also disabled and re-enabled the services that are responsible for Windows sound. I also ran the Microsoft troubleshooting wizard for fixing audio issues in Windows 8. The wizard was unable to find any issues.
Finally, I decided to do a full wipe/format of the system and install from scratch. This still did not fix the issue. I know for a fact my physical speakers are functioning because they were working in the Windows 7 instance.
I have been doing research and I'm finding that other people are having similar issues with other Conexant drivers in Windows 8. I call this a bug because the driver shows all signs of compatibility, however no sound is produced.
I cannot seem to find any solutions to this issue so I have resulted in going back to Windows 7 where my sound is currently working. If there are no solutions to this problem, I would appreciate if an administrator can forward this report to the necessary parties so a solution can be developed.
Thank you,
Eric

I have a G60t-500 CTO and am having the same issue. When I ran the pre-installation check with Microsoft, none of the audio drivers provided an error.  I installed over my Windows7 Pro 64-bit installation and all went well.  Love the new Windows 8 graphics.  But no sound.  Nada.  I looked at the list of beta drivers that was included in the link in the above post but it's the exact same driver that's installed.  So much for that option.  There is no good information online.  You have to dig through a bunch of crap and try to avoid the vendors who want you to buy their driver fixing software package (no thank you very much).
I did try to do a reinstall of the audio driver.  Windows recommended I set the compatibility to WinXP SP3.  It installed, no errors, but still no sound.  Tried to install to make it compatible with Windows 7 but got the same results ... nothing.
My laptop is only 4 years old.  I bought it in November, 2008.  I have no intention of buying a new one but if I want to go to Windows 8, it seems I'll have to do that.  I paid the $50 for Win8 Pro AND Media Center.  Now I have to see if I could get my money back (I seriously doubt it).  This is just another ploy to get you to make another computer purchase of you want to upgrade.  Every disappointing.    My husband needs a new laptop.   I'm steering him clear from HP and sending him to Asus (he does NOT want an Apple).

Similar Messages

  • IDT High Definition (HD) Audio Driver problem after windows 8.1 update 1.

    Hello. I have HP Probook 4730s. After I installed Windows 8.1 update 1 the sound driver stopped working properly. When I want to play some music, video or even system sounds, sound appears after 1-2 minutes. At that time HDD usage is 100% cause of windows audio device graph isolation. I’ve installed that IDT High Definition (HD) Audio Driver from HP’s driver support site, but that’s not working. As I see in device manager driver’s release date is 24.10.2012. I think, it’s too old for Windows 8.1. Can you help me? Is there any other newer version of that sound driver? Also I’m sending two pictures where are HDD usage and driver release date.

    Hello GDartsimelia,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I understand that after you installed Windows 8.1 on your notebook computer, the sound driver stopped working properly, and I would be happy to guide you towards a resolution!
    I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at:   
    http://h30499.www3.hp.com/t5/Notebook-HP-ProBook-EliteBook/bd-p/bsc-274
    I hope this helps!
    Regards 
    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

  • HP Pavilion A1429.UK - No Sound On Windows 7 Home Premium

    Hey folks, got a wee problem.
    I have recently put Windows 7 Home Premium onto my computer.  The install worked perfectly but every time I install the drivers for the X-120 speakers that came with the computer, after a few hours it disable itself and no sound plays.  And I have to Re-Install the drivers each time this happens.  
    What can I do to stop this happening and to stop me installing the driver each time the computer disables the driver?

    Your PC has not been certified by HP for Windows 7 or VISTA.  Putting that aside,  I suspect the sound driver needs an update. Go to www.realtek.com and look for a newer driver.  Why do you need speaker drivers since the on board audio should do the job?
    Go to Device Manager and look for yellow exclamation points, yellow question marks or red Xs.
    Try this procedure:
    Unplug the PC and open it up. Clean out all the dust. Carefully remove and replace all the cables going to the motherboard one at a time. Do the same for the memory dimms and the video and sound cards if you have any. Plug your PC back in a give it a go.
    HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
    HP Photosmart Premium C309G, HP Photosmart 6520
    HP Touchpad, HP Chromebook 11
    Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
    Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
    Windows 7/8 UEFI/Legacy mode, MBR/GPT

  • Windows 8.1 IDT High-Definition (HD) Audio Driver

    I was cleaning up my programs and accidently uninstalled  IDT High-Definition (HD) Audio Driver. This caused my Beats audio to be uninstalled as well.  Is there a way i can get it back? I have tried installing  IDT High-Definition (HD) Audio Driver from Hp links but it keeps saying "The hardware detected is not supported by this IDT software package. The install will be aborted." Please help.

    Hi,
    Version 6491 is newer than 6486.
    You should have the Beats audio applet in control Panel. The driver includes the Beats audio software. You should have full functionality. Reboot your system and check Control Panel.
    My system is a fairly new HP Envy 810-150se. The latest IDT audio codec for my system is 6486.
    Where did you obtain Beats version 6491?
    Jaco
    Errare humanum est.

  • No sound after Windows 8 update on HP Pavilion G6

    Hi,
    After updating Windows8 to 8.1 on my HP Pavilion G6-2235TX laptop i have no sound.
    I have followed instructions posted on this forum and had no luck getting the sound to work.
    I have tried updating to a couple of different drivers SP59649 & SP58517
    Can anyone help with the correct driver that will work for my model laptop
    Thanks

    Hello gardied63,
    Welcome to the HP Forums.
    It appears that after updating to Windows 8.1 you don't have any sound and have tried to get it working. I will try to help you with this.
    The link to the driver update for your sound can be located here: IDT High-Definition (HD) Audio Driver. You will notice that it's a file that you've already tried. However, this is the correct driver for your Notebook.
    What you can also do is follow this document: No Sound from the Speakers (Windows 8). Read over it carefully and try everything suggested as something here may help in correcting the issue you have.
    Please let me know how this goes, thank you for posting on the HP Forums.
    I worked on behalf of HP.

  • Wooshing and scratching sound in Windows 7

    I have an iMac I've been running windows 7 RC on for quite a while. After I installed Bootcamp drivers it worked perfectly.
    So I decided to install Windows 7 Ultimate 64 bit, and I started getting a lot of problems with the sound. I'm not "exactly" sure what sound card I have, but I believe it's realtek. (note what it sais in device manager depends on what driver I have installed so this cannot tell me what exactly my sound card is)
    So after trying some different Realtek sound drivers and the normal windows sound drivers I thought to myself this is probably just a problem with the drivers not supporting 64 bit.
    So now I installed Windows 7 Ultimate 32 bit, installed all the bootcamp drivers for my iMac... They're are not all "up to date" since I get them from my Leopard OSX CD.. So the realtek drivers that comes with my bootcamp is this version:
    Realtek High Definition Audio Driver R1.82 - And this does not support windows 7.
    So I downloaded the R2.41 which does. (Note I tried several R versions on my 64 bit) Still same problem as before. Wooshing and scattering sound like when you are on a radio with bad reception. The higher I turned the volume up the less the whooshing is. But it's still the. And it's REALLY bad when the sound is just turned down a little.
    Here are my system specifications:
    iMac Revision 8,1 - Bought November 2008
    Intel Core 2 Duo 2.66 Ghz E8335
    ATI Mobility Radeon HD 2600 XT, 256 MB ram
    2 GB RAM installed
    So I hope anyone can help me solve this problem?
    Here is some information I pulled out of the Windows System Information:
    Name Realtek High Definition Audio
    Manufacturer Realtek
    Status OK
    PNP Device ID HDAUDIO\FUNC01&VEN_10EC&DEV_0885&SUBSYS_106B3C00&REV1001\4&39D4505F&0&0001
    Driver c:\windows\system32\drivers\rtkvhda.sys (6.0.1.6029, 2,85 MB (2.991.328 bytes), 09-02-2010 17:56)
    OS Name Microsoft Windows 7 Ultimate
    Version 6.1.7600 Build 7600
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Manufacturer Apple Inc.
    System Model iMac8,1
    System Type X86-based PC
    Processor Intel(R) Core(TM)2 Duo CPU E8335 @ 2.66GHz, 2667 Mhz, 2 Core(s), 2 Logical Processor(s)
    BIOS Version/Date Apple Inc. IM81.88Z.00C1.B00.0802091538, 09-02-2008
    SMBIOS Version 2.4
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume3
    Hardware Abstraction Layer Version = "6.1.7600.16385"
    Installed Physical Memory (RAM) 2,00 GB

    Not sure why, but curious, it makes no sense (to me) to use 64-bit Ultimate when you have 2GB RAM unless you plan to add 4GB memory.
    How did you install the release? custom clean install hopefully. I'd redo and this time go with 32-bit (at least now Windows 7 comes with both, unless you took some shortcut system builder version).

  • No sound in windows 7... plz help

    I'm looking for 15 days and did not find the solution
    i am installed windows 7 in boot camp 4 on a macbook air (2011) os 10.7.4 . Anyway everything works fine with me, except the sound, I have reinstalled the Realtek several times and no success. I would like to know an way to solve this problem, thanks!I

    Does not work - does not compute - does not suggest why.
    What happens?
    R2.68 is current for Windows 7 64-bit
    Realtek High Definition Audio Driver R2.68-Win 7/Vista 32/64
    http://www.download3k.com/files/WDM_A406.exe
    tehre are zip and there are .exe
    just go to Realtek.com
    Notebooks like the Air may be different.
    Audio in Device Manager shows "realtek" I assume.
    http://www.realtek.com.tw/Downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24& Level=4&Conn=3&DownTypeID=3&GetDown=false
    You can find most things needed on this page:
    http://forums.tweaktown.com/gigabyte/30530-latest-overclocking-programs-system-i nfo-benchmarking-stability-tools.html
    http://www.bing.com/search?q=Windows+audio+realtek+MacBook+Air

  • No sound after Windows 8.1 update on HP Pavilion g6

    Updated pc to Windows 8.1 today and now have no sound at all and the pc says no headphones or speakers are plugged in and detection finds no problem and also the  AMD 'properties' say sevice is working properly  (I have no back drivers to revert back to liste)
    HP Pavilion g6 Notebook PC
    Product number C6M11EA#ABU
    driver version 8.0.0.8807
    What can I do to get sound back?
    This question was solved.
    View Solution.

    Hi,
    Try the following.
    Download the IDT Audio installer on the link below and save it to your Downloads folder.
    http://ftp.hp.com/pub/softpaq/sp59501-60000/sp59620.exe
    When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
    When complete, turn off the notebook by holding down the Shift key as you click Shut down to temporarily prevent a hybrid boot.
    When the notebook has shutdown, unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.
    Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
    Let Windows fully load - it will automatically load an audio driver, but just let this complete.  Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Laptop no sound HP Pavilion g6t-1d00 CTO Notebook PC Windows 7 64bit

    laptop no sound HP Pavilion g6t-1d00 CTO Notebook PC Windows 7 64bit everything enabled. I don't want to try to install wrong code from forum searches.

    Hi,
    Try the following.
    Download the IDT Audio installer on the link below and save it to your Downloads folder.
    http://ftp.hp.com/pub/softpaq/sp55001-55500/sp5503​6.exe
    When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
    When complete, shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.
    Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
    Let Windows fully load - it will automatically load an audio driver, but just let this complete.  Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, right click the speaker icon in the Taskbar and select Playback Devices.  Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • WINDOWS 7 , WITH HP PAVILION DV6 , PLAYING MUSIC OR MOVIES , CAN'T HEAR ANY SOUND FROM SPEAKERS

    when i played music or movies cant hear any voice from my speaker but it's done with headphones
    NOTS   am using windows 7 with hp pavilion dv6

    Hi, 
    Please note that by performing a System Restore, your personal files and documents on the notebook are not affected. However, performing a System Recovery will certainly wipe all the files and documents in your unit.
    Also, System Restore will only help if the unit was working fine before. As you have mentioned  the sound has not worked properly since the day you purchased the machine, I would suggest you to try connecting a headphone on your notebook and check whether the issue still persists. 
    If the sound is working fine while using the headphone then it can be an issue with the internal speakers. You may also try connecting an external speakers to isolate the issue or try playing the default audio file that was preshipped with the notebook. 
    Microsoft too has a fixit, which you may run visiting the web link below. 
    http://support.microsoft.com/mats/AudioPlayback/
    Let me know whether this helps
    regards
    Jashy
    I work for HP

  • Dv6265us connexant PCI sound card + windows 7 = Not working

    So I'm here becuase I can't find a driver on my own.  I've scoured the internet for hours, finding very little to help with my issue.  So here goes...
    I have an HP Pavilion dv6000 (Dv6265us), and ever since I installed window 7, Windows cannot figure out what drivers to install for the PCI sound card.  The best I've found so far says this:
    "Windows found driver software for your device but encountered an error while attempting to install it"
        "Microsoft UAA Bus Driver for High Definition Audio"
    "If you know the manufacturer of your device, you can visit its website and check the support section for driver software."
    Now here's the funky part...everywhere I've found information on my laptop, it says I have a Conexant PCI sound card.  If I'm wrong I would love for someone to tell me; better yet, a link to a download to actually be able to use the PCI sound card.  Right now the card is under other devices and is listed as "PCI Device". 
    Now the Link I've provided from the conexant site will tell you this under PC Audio Support - Windows® 7,
    "Conexant develops audio solutions that are used in a wide range of products including personal computers. We provide customized audio drivers to our customers, which include major computer manufacturers globally. At the request of these manufacturers, Conexant does not provide end-user support or drivers for PC audio products. If you have an issue with the audio configuration in Windows 7, please contact the manufacturer of your computer.
    I tried calling HP support, but they wouldn't even answer my yes or no question... "Do you have audio drivers for my laptop that will allow me to hear sound?"  Instead of saying yes or no, I was told that I needed to pay fifty to one-hundred dollars;....fifty dollars for a one time fee of telephone service, or one-hundred for the year.  I even went as far as asking..."if you can't fix my problem, do I get a refund?"  I was told no...so here I am.  I've had problems before with hp...but this is rediculous, and whats worse is from the way things look, Connexant was told NOT to support their own product, or provide drivers for windows 7 by their customer(HP).  I realize everyone is hurting for money, but **bleep**, this is a new low...

    To answer your question, there are no windows 7 drivers for that model notebook. The notebook was designed for Windows 2000, Windows xp and windows vista.
    This is one of the issues with upgrading the OS on a computer before checking the specs of the hardware.
    I do understand the frustration but it would be more beneficial to revert back to the original OS that the notebook came with. That is what the HP support desk will have you do to prove functionality of the notebook should you have paid for the Diagnostic Support.
    Although I am an HP employee, I am speaking for myself and not for HP. Clicking the "Kudos star" to the left is a great way to say thanks!
    When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

  • HP Pavilion DV7-6154nr incorrect sound driver?

    Hello, i purchased this laptop a few years ago, and since then I've had to reformat and upgrade my windows install.
    After the first time I did a hard-drive format, i noticed my audio quality was MUCH worse, and my lap was NOT using the intergrated Subwoofer(Beats Audio). I have audio, but its not the same quality.
    I have been advised to install the IDT sound drivers for my model, but I still can't access the beats audio interface after, nor will the subwoofer or enhanced sound work.
    After installing the recommended sound drivers, I go to Control Panel>Sound and attempt to find anything with a hint of the beats audio interface or settings, but all I see is "2-High Definition Audio Device" speakers, and Device manager lists 2 audio interfaces, "AMD High Definition Audio Device" and " High Definition Audio Device"
    I'm pretty sure theres nothing wrong with my speakers, they just stopped using the enhanced sound and subwoofer after my reformat, right after in fact.
    System Model and Specs:
    HP Pavilion DV7-6154nr
    Windows 7 Ultimate  x64
    This question was solved.
    View Solution.

    Hi,
    Please try the following software:
       ftp://ftp.hp.com/pub/softpaq/sp57501-58000/sp57966.exe
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Never used microphone input before, sound recorder window okay, no sound output.

    Sound from sound recorder input goes nowhere, a sound window is supposed to open, it does not.
    There is some software missing in my pavilion g7 laptop.  Media player sound is fine, internet sound
    is fine, only sound missing is from the microphone input.  The sound recorder window is open and the
    recording bar is moving as the input varies, how do I get the sound to the speakers.  Never used this
    option before, it might be defective from the factory.
    This question was solved.
    View Solution.

    Problem solved.  You cannot turn on computer with the microphone or other audio cable plugged in.
    Otherwise the computer does not respond to the inputs, you have to plug in the microphone or audio
    cable after logging in and then a window will open that allows you to select the that input over the default.

  • I have just had an hp pavilion g6 and the sound is bad i can't understand words,

    1. HP Pavilion g6 laptop notebook
    2. Windows 7
    3. I have only installed MIcrosoft Office 2010
    4. NO error message is brand new. I did not upgrade anything or installed any printer
    I can understand the voices when its reproduce it. It sounds bad with lot of noise. Lot of background noise. May I change it because it is faulty or just need to be set? I am not very good with computers.

    Try installing the Vista driver for the Printer.
    64bit
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa​dIndex?softwareitem=lj-36127-5&lc=en&dlc=en&cc=us&​...

  • HELP....ne​ed a good sound card that works with Windows 7 64 bit

    I've searched the internet and I'm seeing that folks are struggling with getting sound cards to work with Windows 7 (particularly the 64 bit systems). I know there are stability issues with the 64 bit system but I'm looking to install a decent sound card to improve stereo sound from my HP Pavilion (h8-1260t). The onboard sound is OK, but I'm looking for higher fidelity and the shortcomings of the stock sound chip is noticeable when played through my hi fi system.  Don't really need 'surround sound' (I'm not a gamer) but I'm assuming any card that comes with this feature will also produce a quality stereo signal.  I also like to archive music from steaming sources and have found a significant loss of sound quality once the track is saved.  I'm assuming a good sound card will help with this.  Any advice would be greatly appreciated.

    Spauld, welcome to the forum.
    I suggest finding a sound card that you like and contacting the manufacturer's Customer Service to assure its compatibility with Win7 64-bit.  They are the experts on their products.  While I am not a fan of dedicated sound cards because their drivers are conflict prone, I would buy a Creative Soundblaster.  They have been proven over time.
    Please click "Accept as Solution" if your problem is solved.
    Signature:
    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
    HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
    HP Photosmart 7520 AIO
    ++++++++++++++++++
    **Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
    Intelligence is God given; Wisdom is the sum of our mistakes!
    I am not an HP employee.

Maybe you are looking for