HP Pavilion g7-2270us: The disc tray won't open when I press the button!

Hi everyone! I've had my laptop for a day or two now, and I love it! Today, though, I wanted to burn a disc, and realized that when I push the button on the disc tray to open it, it won't open.
It still opens, though; I can go to Computer> Right Click the disc driver> Eject, and the tray opens just fine. Is the button defective?
I mean, it's not all that bad, and if that's the only problem, I can deal with it. It's not going to get worse, is it? Should I concern myself with replacing it?
Thank you in advance!
Also, I apologize if this is in the wrong section...
This question was solved.
View Solution.

Hi,
It does sound like a mechanical defect with the optical drive release mechanism.  While this may well not cause any other issues, seeing as this is a brand new machine, my best advice would be to simply return the notebook to the retailer it was purchased from and get a replacement.
Best regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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