HP Pavilion G7 Laptop with Windows 8 will not shut down

Yesterday I did a recovery of Windows 8 and my Laptop works great. However, after doing a Windows update my Laptop did a restart displaying the % complete. I left this run overnight. This morning with a black screen, the computer's Fan running a full speed I am unable to shut down the computer.
Holding down the Power button does nothing. I can't even take the battery out because the computer has locked it's access. My Wifi button is stuck on, I've unplugged my computer but it does have a full charge.
So, How Do I Shut It Down? I've never seen this before.
Scott

Hi @kscottr181 ,
Welcome to the HP Forums!
It is a dynamite place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I see you have a G7 notebook but what is your exact model?
How Do I Find My Model Number or Product Number?
I understand that after doing a Windows 8 update it restarted and remained at 0% complete. You left it overnight and in the morning you had a black screen and the fan was running but you are unable to power it off. You tried holding down the power button but are unable to remove the battery as it has locked access to the battery.
You have removed the AC power but it is still running on battery.
I have never heard of a notebook locking access to the battery before, however some models do not allow battery removal.
First I would try to do a hard reset. HP Notebook PCs - Use Hard Reset to Resolve Hardware and Software Issues
If you are still unable to power off the notebook, please disconnect from AC power and just let it drain the battery until it eventually turns off.
Here is a link to HP Notebook PCs - Computer does not start (Windows 8) in case you have a startup issue afterwards.
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Similar Messages

I was prompted for an Itunes update 11.?.? and my laptop (with windows) will not open i tunes now the itunes app

I was prompted to update my Itunes with version 11.?.? and now I can't open Itunes. When I tried to download the itunes app off the internet I quit after asking for me to verify Iapple devices. What am I doing wrong?

Hello Capt1961,
Thank you for the details of the issue you are experiencing with installing the latest iTunes update. I recommend following the steps below:
Resolution
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
When you get to the step to uninstall iTunes, it is important to uninstall iTunes and the related components in the order listed in the link for that step.
You can find the full article here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thank you for using Apple Support Communities.
Best,
Sheila M.

How come when i sync my iphone5 to laptop window 7 it will shut down , but when m using ipad it will not shut down

how come when i sync my iphone5 to laptop window 7 it will shut down , but when m using ipad it will not shut down, so it means th problem is my iphone5

Hello vina8sy,
After reviewing your post, it sounds like the iPhone will turn off after a sync but the iPad will not. I would recommend that you read this article, it may be able to help the issue.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support
Thanks for using Apple Support Communities.
Have a nice day,
Mario

HP Pavilion P7-1141 will not shut down... Any thoughts?

Brand new HP Pavilion P7-1141 desktop (AMD A8-3800 quad-core CPU, 8GB RAM, 1TB HDD, Radeon HD 6550D, Windows 7 64-bit) will not shut down properly regardless of what I do - I can press on/off button on the desktop, or choose "shut down" from Windows 7 menu, each time the following happens: Windows shows it's usual "shutting down" screen, then screen goes blank and monitor goes to sleep, but the desktop itself still seems to be working in some unusual mode: fans are rotating - I hear the usual quiet noise from them, the lights on the desktop are on, however, no hard drive activity at all. In this mode, the desktop can't be turned on anymore - I need to press on/off button for a few seconds to turn it off completely or unplug the power cable and plug it back and only after that it can be turned on. Windows will not show any error messages during startup, HP diagnosticks program does not find any issues, no error messages of any kind. I checked power settings in Windows, played with power settings in BIOS without any success. Am I missing something? Any ideas?
UPDATE: Sleep mode doesn't work as well. When I choose "sleep" from Windows 7 menu, exactly the same thing happens (monitor goes to sleep, fans are rotating, the lights on the desktop are on, no hard drive activity, etc). At least when I choose "restart" it restarts without any problems.

Hi:
See if (re) installing the chipset driver helps.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=cp-97610-1&cc=us&dlc=en&lc=en&...=
Paul

ITunes 10.x.x.x Windows XP SP Will not shut down

Every time I run itunes 10, in this case 10.6.1.7 but for all iTunes in the past year or more - it will not shut down and stay shut down.
some suggest turning off "default player for audio" -- nice suggestion, but I do that and iTunes messages that I don't have privileges (I'm the administrator).
I turn off Bonjour -- itunes complains, but shuts down only to startup again.
I am NOT sharing music with other computers.
So the cryptic "don't have privileges" -- anyone know what Apple is looking for in this restriction?
Can't uncheck "default music player" -- anyone have a clue as to why not ?
Thanks for looking.
Jeff

The idea of a 3rd party unrelated app didn't seem reasonable, but in Windows, I brought up the the Windows Task Manager (similar to MacBook Activity Monitor) and started "ENDING" the tasks that seemed to be unrelated to the system but used for certain applications.
When I stopped a task related to my Linksys Music Bridge (I was using Airlink-101 music bridge tools to access the bridge) this allowed iTunes to start and stop without automatically restarting.
On XP, the task was "CMFLYWAV" not sure why it's called that, but I now use Bluetooth to send audio to my HiFi using a Logitech Speaker Adapter that works great, and doesn't cause problems for iTunes.
There are probably other unessential tasks running on those machine that still have this "won't shut down" problem.
Thanks for the hint, but I was heading down that road as the next step, assuming something else was forcing iTunes to stay active. But I would not have expected it to be a network speaker driver as it was in my case.
Jeff

My mac mini will not shut down. I need to manually shut it off with the power button.

My mac mini will not shut down or restart. I need to manually shut it off with the power button.

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post any other kind of report — it will be very long and not helpful.

My iPod touch will not shut down to the black screen which causes my battery to drain with in an hour?

My iPod touch will not shut down automatically which causes my battery to drain within hours? HELP

Have you went to Settings>General>Auto-Lock and specified a shot time?

New Macbook Pro will not shut down.

Hi,
So I just got a new Macbook Pro four days ago from the Apple store and I'm already running into a little bit of trouble, that being my macbook will not shut down. Once I open the shut down window, the normal countdown that comes with it usually will not appear and I am incapable of clicking the shut down button. I have not downloaded anything onto my mac besides Microsoft Silverlight, Adobe Flashplayer, and a pdf document of my receipt from the apple store. I have burned some of my music CDs into itunes and browsed the web (nothing fishy; just some shopping, movie streaming from netflix and youtube, and reading articles online published by universities). Should I take the computer to the Apple store or is this something I can fix on my own?
Thanks so much

If I were you I'd take it back to the Apple store and let someone at the Genius Bar take a look at it. The worst case is you made an extra trip, but at least this way you can exchange it immediately if there's a problem. You only have a 14 day window for this, might as well take advantage of it.
The only other thing I can suggest is to open the Force Quit option from the Apple icon in the upper left corner. See if there are any apps that show Not Responding. If there are any like that, force quit them then try to shut down.

MacBook Pro will not shut down properly

MacBook Pro will not shut down properly. Gray screen appears with spinning gear but will not shut down completely.

If you have more than one user account, these instructions must be carried out as an administrator.
If you have an optical drive, make sure there is no disc in it.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged during the time something abnormal was happening. That time might be before or after the boot.
For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. If the problem is a system crash or shutdown failure, post the messages from before the boot time, when the system was about to crash or was failing to shut down. In either case, please include the BOOT_TIME message at the beginning or the end of the log extract.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall or hang logs — they're very long and not helpful.

T 61 will Not shut down

A two week old Type 6459 T61 with Vista Business will not shut down. It will sleep and hibernate but will not shutdown or restart (and I am telling it specifically to shutdown/restart). After a bit all disk activity stops and it just sits there telling me it is "shutting down" when it is not doing anything. For as long as I let it sit that is what it is telling me. I must use a hard shutdown, such as the power button (so programmed) or unplugging and yanking the battery if i actually want it to shut.
Any clues? If I shutdown before I log in then shutdown will work. But if i log out and then shut down this will not work. If i restart uing safe mode (after forcing the shut down) then the machine will shut down. Have tried all sorts of variations of shutdown.exe to no avail. Have run with and witout Aero. I am running only Lenovo/MS supplied or branded software in services and processess and disabled all else. I have disabled all startup apps via msconfig except antivirus (presently the Norton that came with the machine) and winamp agent (to maintain file associations) and Lenovo's on screen display. No help.
There are about 50 (I am not exagerating) services and processes runnning when I try to shut down that are not running in safe mode when the machine shuts down properly. I am hoping someone has a suggestion other than to disable each of the service/processes in turn and see if machine will shutdown or restart.
And I do not want to reinstall Vista. Too many commercial apps (MS office, Adobe 9 Professional etc.) that I would have to reinstall.
Have tried with and without Sidebar; no change. Have tried with and without NVidia helper apps; no change. Have not yet used Roxio (supplied by Lenovo) .
So, I hope someone "out there" can think of which processes are the "bad" ones. There seem to be many threads about Lenovo's shutting down when they should not; I have not seen other posts where people are having trouble shutting down when they want to shut down. I would like to think the problem is not with Windows Vista or with the Lenovo supplied software (then it should happen with everyone, right?) but what I would like to think may not count . . .
TIA
Bill

Hello,
Bill please activate your windows services, except may be indexing, they eat not much memory and cpu power.
Vista will need one or two weeks, after you have your programs installed to get fully performable.
I would recommend to uninstall Norton and may me Winamp, if necessary.
Antivir or AVG are much smaller and faster, but also safe.
Regards
Andreas
Follow @LenovoForums on Twitter! Try the forum search, before first posting: Forum Search Option
Please insert your type, model (not S/N) number and used OS in your posts.
I´m a volunteer here using New X1 Carbon, ThinkPad Yoga, Yoga 11s, Yoga 13, T430s,T510, X220t, IdeaCentre B540.
TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
English Community Deutsche Community Comunidad en Español

Windows 7 not shutting down

HP TouchSmart 520, when PC has been on for any length of time (excess of one hour) PC will not shut down. Message "Shutting Down" appears with rotating circle but PC can only be shut down by holding the power button down. Can't find any useful specific info on the Internet. Any ideas please.Thanks.

Hello fuzzycat:
         Welcome to HP's forum. Here is direction Help and Support says to do:
Why won't my computer turn on or off quickly?
If your computer seems to shut down slowly (or not at all) or start up slowly, or if it doesn't enter power-saving modes, it's possible that a program or device driver is interfering with Windows power settings. You can use Performance Information and Tools to try to detect these programs or device drivers.
To check for performance issues
Click to open Performance Information and Tools.
In the left pane, click Advanced tools.
In Advanced Tools, under Performance issues, click any issues that are listed.
Read the information in the dialog box that appears to learn which programs or drivers are causing problems.
If a program or driver prevents your computer from turning on quickly
You can try the following tasks to fix the problem:
Manage the programs that run at startup. Some programs start automatically when you start Windows. Too many of these programs opening at the same time can slow down your computer. To disable these programs from startup and improve performance, use Windows Defender. For more information, see Stop a program from running automatically when Windows starts.
Check with the manufacturer of the program or driver for an update. A newer version of the program might include a resolution to the problem.
If a program or driver prevents your computer from turning off quickly
You can try the following tasks to fix the problem:
Close the program before shutting down. It's possible that the problem occurs only if the program is running. Try closing the program before shutting down Windows, and then see if your computer turns off properly.
Check with the manufacturer of the program or driver for an update. A newer version of the program might include a resolution to the problem.
If these options don't solve the problem, then the program or driver might be incompatible with Windows. If you installed the program or device yourself and you no longer use it, consider removing the device, or uninstalling the program or driver.
        You can also run PC tune up using HP support assistance, Disk Defragmenter found in Accessories under Tools, If you goto my computer Left click on c. drive Select properties . Then click on tool's tab. Then click Check now and place check marks in next window. Restart computer. This takes about 3 hours to complete.
            If all these steps have failed then preceed to do a Microsoft Restore using your Recovery Manger and select a date before it happen. You will be back to normal again. Please click on Kudos if this has resolved your issue. Thank you frrw.

Help! PowerBook G4 will not shut down using normal methods!

Recently, my PowerBook G4 Aluminum (1.5/1.67 GHz) will not shut down. It has recently started doing this. When I choose any of the shut down, restart, log out items in the  (apple) menu, it will not bring up a dialog. Same with pushing power button. I have to do sudo reboot in the Terminal to make it shut off, or otherwise I can just hold the power button. Tried resetting PRAM. Recently downloaded a few apps. Can anyone help?
-The Mac Bot

It's been a long time since I've revisited this...
Reinstalled OS due to main account getting corrupted. Could not log in.
That did not resolve the corrupted account, so I booted up with command-S and issued a few commands to reset and force the Setup Assistant to run. That worked, allowed me to login and start fresh.
That did not solve the not shutting down problem.
I am able to "lock" the system (using MacLoc) and shut down from the login window.
Or if I have Fast User Switching enabled I can choose "Login Window..." from the menu, and shut down from there.
A long time ago, I edited a few .nib files inside /System/Library/CoreServices/loginwindow/Contents/Resources.
A reinstall replaced those files with the originals.
Still cannot shut down by pressing power button and clicking Shut Down, or choosing log out, shut down, or restart from the apple menu.
Important clue: If I press Shift-Command-Q (the log out hotkey) the window I am working with dims as if another window popped up, but no other window popped up.

Mac Will Not Shut Down

I ran Singular past my OS 9.2 drive and it disposed of items that were not duplicates. I rebuilt my system folder from a flash drive. Hard Drive will not shut down. I normally cycle between a drive with OS 10x and my OS 9x in the Startup Disk. Now when I tell it to restart on my OS 10 it will not shut down. I get a Software Update Engine error message with no error code.
I even reinstalled OS 9.2.2 and it still does it. Even after Norton Utilities.
To get past it, I option/command/esc to get it to shut off and restart on the other disk.
Has this happened to any of you?
Deepsees
Message was edited by: Deepsees
Message was edited by: Deepsees

Thanks for the input. Yes the OS's are on different drives. With all my modeling and animation programs... it would cost me a small fortune to upgrade them, hence OS 9.2.2.
This all started after telling Singular to dispose of certain duplicated file. It apparently dragged some others out with it. I have a flash drive with the good system 9 that I used to go file by file in the extensions and control panels and made the wiped disk look like the flash drive backup. Corrected a lot except for this not shutting down without using escape. Reinstallation did not stop it.
The norton is only for 9xx indeed... I am not having trouble with OSX drive at all. When I want to restart to 9xx it does it's restart and into 9xx land. Norton always finds a wall of screwed up blocks and trees... never seemed to be an issue. It raked up the files and fixed what ever these invisible files do. Still same same. We bought the first mac in Jax fl... we have been around this platform ever since. When macs were a bit simpler.. there were only so many things something like this could be. This is the only time I have seen this behavior in a mac.
I just got in from 500 mile drive.. will go though these responses after a nap.
Thanks before and after.
Deepsees
Message was edited by: Deepsees

Mac Book Pro (OS 10.4.11) WILL NOT SHUT DOWN UNLESS FORCED! STILL PERSISTS!

My Mac Book Pro 15", 2.33 GHz, 3 GB memory - runninfg Mac OS X 10.4.11 WILL NOT SHUT DOWN UNLESS FORCED! HELP!!!
When I use the SHUT DOWN command in the Apple Menu - programs close, the screen goes to a blue screen with a revolving time indicator and then remains that way until I FORCE SHUT DOWN by pressing the power button - then after a it makes the sound the screen goes black.
I searched the forums and tried the suggested fixes: trashing these 2 .plist preferences and reboot.
Reset your Energy Saver preferences.
HD > Library > Preferences > SystemConfiguration > com.apple.PowerManagement.plist
User > Library > Preferences > com.apple.systemuiserver.plist
this worked for a couple of cycles then the problem retuned/
Hey, Mac geniuses and wizards - what is going wrong with my macboo

Have you ever waited and let it do it's thing? I was ready to force mine to quit the other day after waiting 2-3 minutes, and all of sudden, it shut down. I restarted it and then shut it down again. This time it was normal.
Try this yet before doing an Archive and Install.
1. Boot from your system CD, run Disk First Aid from your Disk Utility and repair your permissions.
2. Use a utility like Onyx to clean your system cache out, including your kernel cache. The computer will restart slow right after that, but I keep rebooting the computer about 3 times in a row, and I'm back up to speed.
-Bmer
Mac Owners Support Group - Join us @ MacOSG.com
  Mac611 Mobile Mac Support - about.Mac611.com
   iTunes:MacOSG Podcast | YouTube.MacOSG.com
                   An Apple User Group 
Have an iPhone or iPod touch? Enter Mac611.com in Safari on it for 'mobile Mac support.'

Ipad2 will not shut down

Went to reboot my IPAD 2 and will not shut down, the ICON ( wheel) just keeps spinning. What's up with this?

I don't fully understand what the System Reset does but I've found that it cures many ills. It's easy, quick and harmless:
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears.
A System Reset does not remove any apps, music, movies, etc. nor does it cause any settings to revert back to default.
Also, you might wish to download the iPad-2 User Guide. Pay special attention to page 162. Note that this Guide also applies to the iPad-1 with IOS 4.3 except for those functions that are not supported by the hardware.
http://support.apple.com/manuals/#ipad
Finally, the User Guide can be downloaded at no charge via iBooks and a less comprehensive version of the Guide is included as a Safari bookmark.

Itunes will not shut down on mac

My itunes will not shut down when I close it out. The itunes ball will bounce up and down and reopen itself.
I am running 10.6.8 Snow Leopard and this has started in the last 3 weeks.
I thought it was my blackberry software and had that removed. It has continued afterwards.
I do have all of my music on an external hard drive.
Thanks

Thanks wjosten I have read that and all the links in it. I did finally get it to work. I downloaded iTunes and reinstalled it. Now the one computer I wanted it to work with is OK.

HP Pavilion G7 Laptop with Windows 8 will not shut down

Similar Messages

Maybe you are looking for