HP Pavilion Left Hinge Broke

For some reason the other topic that had 255 replies has been closed???? I got off the phone with HP and was told it would be $200 to repair the damage done by their horrible hinges. Not that the care but they have lost me as a customer. Bye HP.

I reported, elevated the issue. HP is ready to Fix it.
Thanks HP.
All the very Best!
Venkatesh R

Similar Messages

My HP envy ultrabook left hinge broke and now my screen wont light up

So I have had this computer for a little over a year and a half and about 2 months ago my left hinge broke. I was out of the country studying abroad so there wasn't much I could do about it. After I got home I didnt have the time nor the money to fix it so I was just carefully opening and closing it. Well today when I opened it, the screen wouldn't light up. I really need to get it fixed fast because I am a full time college student and my classes depend on having a computer. What can I do? Oh I should say, it is not under the warranty anymore.Help please?

Hi HP + all, I am currently in a similar situation. The bottom left part of the frame (very close to the left hinge) is detached from the screen, making it difficult to open and close the laptop. I have had this problem at least two (most three) times in the past year and each time have sent it to HP for repair while having the one-year waranty. It appears to be an issue of faulty glue, but if left untreated, the opening and closing gets more difficult (even while I hold the frame and screen together while performing such actions) and the left hinge will start creaking. My warranty is expired and the additional repair period that HP gives after a repair (30 days? 90 days? I forgot) is over. My last repair was in late 2013 or early 2014. I do not carry my latop by the frame at all, and I treat the Ultrabook with care (gently placing on table when using after first frame separation). I no longer close it at all and only use it on my home desk. It's very frustrating to repeatedly have the same issue, very frustrating that I can't take it to public places without risking something, and it also makes me unhappy since each cycle of sending the laptop over and waiting for it to come back takes away a week or more of work. Can someone please address this? I am nearing my wit's end with this repeated issue. Thanks.

Top cover hinge broke

My wife lifted up the printer, the top assembly swung open and the left hinge broke.
Is there an easy repair?
Does the printer have to go back to HP for repairs?
Ben

Please read this post then provide some details. What printer model? Did the part actually break or did it just slip past the stop?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Hp pavilion g7-2240us left hinge repair

hp pavilion g7-2240us left hinge repair. second time this broke in less than 2 month. Why is there no recall and how can I fix it myself to save some money.

@ededededed
Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Pavilion G7 2054A left hinge broken require guidance on how to send back to HP

Re: Envy m7 Notebook with a Broken Hinge
Options
‎09-08-2014 11:58 PM
Hi Jeff or anyone from HP support I have A pavilion G7 2054 SA (UK model ) which has a broken left hinge can some one please help me as to how to return to Hp as my laptop is still under warranty. please see below:-
HP product warranty results
The following information was returned for your product
Serial number [edited Serial Number by Moderator] Product number b3r83ea Warranty status Covered under warranty Warranty end date 2014-10-07 (YYYY-MM-DD)
Reply

Hi @polemanone ,
I have sent you a private message. If you are not sure how to check your private message then this post has instructions that will guide you through the process.
Regards,
George
I work for HP

HP Pavilion dv7 hinge issue

I have an HP Pavilion dv7t-6000 Quad Edition notebook PC that i purchased in 2011. This laptop worked great for the first year and a half and then the left hinge snapped off and now the laptop lid won't close. If I try to close the lid, the plastic holding the screen begins to separate and crack. This is a known and very common flaw with the design of this model, yet there was no recall. I paid $1400+ for this laptop and it has lost its mobile functionality because of the hinge. Similar to other users with the same problem, I use my laptop normally in a work setting so there is absolutely no way that this problem is my fault. I need someone at HP to help me find a solution to this problem.

this is only a forum for people have their issues solved, the only advice you will recieve here is how to repair things, this isnt a customer complaints forum you will need to contact hp customer support, people on here dont actually work for hp

Pvilion G6 broken Left hinge

Hi,
Left hinge of my pavilion g6 has broken. I have found many cases on the Internet (some of them are on consumer forum websites and some are on this HP support forum web site) which have explained the same broken hinge problem(G6 left hinge). So, Has there been any fixes?

@Rohith050
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Broken left hinge on pavilions M6

hi my daughters pavillion m6-1004saa has also just broken on the left hinge and it's pushing out the bezel for the screen. it seems this is an inherrent fault judging by all the other posts? could we have some help from 'jeff' please? hoping you can help as we only bought this in nov 2012, but it was from currys so we cant go back to the retailerhoping you can helplinda

Like many other owners of an HP Pavilion M6 notebooks I too have a broken left hinge and was quoted a large ammount of money to have it repaired. When it seems to be an inherent problem with their product as I have seen by the many complaints. This problem as far as I can see, HP have not offered to fix as an agreed fault but only if paid for by the customer, who's only mistake was to buy a faulty product.I have never dropped my Pavilion and always use a padded bag designed for notebooks and since all customer complaints regarding the hinge seem to be identical in the LEFT Hinge, HP should come to the party and repair them for free.As a well known saying goes here in Australia "Not Happy Jan ! " which was coined from a TV add and has now been added to our venacular.I will not buy HP again.

Dm4 Left hinge broken

I'm wondering how a notebook (dm-4) tht has been on a desk in the open position 80% of the time since 2012 can have a hinge broken? This note book was seldom closed, so my question is _ How would this hinge stand up for a user tht indeed does take the notebook to work, classes, the coofee shop ect.. whn sitting on a desk n seldom closed the hinge has failed?? The dm-4 has seldom left the desk it is on..... n thy call ths a note book. Note books r made to open n close... hence the moniker "notebook" thy open n close.
Now I have a unit on a desk tht has a sign "DO NOT CLOSE" seems silly. The Hp repair cost @ $179.99 is wht I see has a kick in the gut to it's users. The hinge is a very important part tht should hold-up n preform over time. Come-on Hp !!

Hello, Eric,
Left hinge of my HP Pavilion dm4 1165dx laptop was broken.
I contatcted the HP service center on phone, told by the customer service representative:
1. The only way HP epairs the hinge is replacing the entire LCD display, @US$190, with 7 - 9 days of turn around.
2. There is no HP service enter in Los Angeles, CA where I can take the laptop to be repaired.
3. On-site technician service is not available at Los Angeles, CA.
4. I can 'take it or leave it' for the service available to me.
No. 4 sounds harsh, particularly to a long time loyal HP customer such as myself.
However, that aside, what can I do to have my laptop repaired reasonably?
No one can afford to be without a laptop for 7 - 9 days for loss of productivitiy.
Since you represent HP, is there anything you can do to help me? The bevel for display cracked at the corner due to the broken hinge when I tried to close the laptop. I need to repair the hinge before it cause more secondary damages.
Thank you kindly.

SL500 Left Hinge Broken

I got a Lenovo SL500 almost 2 years ago now and the left hinge on it just broke. Right now I'm typing this on a slightly sideways monitor . This thing never even leaves my desk, I googled it and found that a few other people have experienced broken left hinges. Looks like a design flaw.
Link to picture
Is there anything I can do to get this fixed?
Pictures attached:
http://imgur.com/flCzn.jpg
http://imgur.com/Ksq25.jpg
Also, I just saw that a bunch of other people have this same problem even on this forum...
Moderator note; embedded picture(s) totalling >50K converted to link(s) Forum Rules

HI,
I have just experienced same issue. I have 2 SL500 type 2746 both left hand hinges broken. One i have sent for repair with Lenovo awaiting quote. I am keen to see if this is a growing issue amongst many customers as I am now expecting to see many more with the same issue which potentially will amount to a significant cost to me for repairing them considering they are not 2 years old as yet. I opted for Lenovo as opposed to other makes due to the IBM heritage and advertised duarbillity.

Hinge Broke on G560

Hello,
I have had my laptop for almost a year now; I got it as a gift from my parents last year, including warranty from a chain store. There has been no real issue up until last month. Earlier today I set my laptop aside before going through some school papers. After I was done I picked up my laptop and set it down next to me and proceed to open the lid like I have done million times before. As I opened the lid I heard a crack as my right hinge broke. A part of the hinge fell off, which I put to the side. I didn't harshly open the lid, nor have I ever had a cracked or broken hinge.
Another issue, a small issue, I noticed is that a month ago I noticed a crack in the frame (or whatever you would call it) around my laptop screen. It was a bit close to my left hinge, if that has any bearing on anything. The crack got a bit worse, as it lost a bit of plastic, but I didn't fret over it since a bit of cosmetic damage was nothing compared to the horror of my last two laptops.
I'm wondering how common an issue with the hinges, or the laptop cracking in general is. I see a lot of issues with my model of laptop having heating or sleep mode issues, but nothing really about the hinges cracking, the laptop frame breaking, or anything similar.

I also live in ellicott city
Bougjt my g560 at office depot liberty td area
My right hand hinge broke through the casing
I di not abuse my laptop or open flat
Lenovo warrany service said f+++++ me
as it is an abuse problem
I do have extended warrant thru office and breakage covererage
They will fix it free and said this is a common and frequent probkem with lenovo
I purchased my. Unit 12-9-2010
Lenovo warranty sucks and their employees speak no english

X121E Left hinge is broken

Hello. The left hinge of my laptop was broken after less than 100 open / close cycles. Service center says it's not a warranty issue, but if judge by google search it is a design flaw, because every next user has the same problem. Please advise where should I sent a complaint?

Hi, nebucad_nezzard
When it comes to International Warranty Service, Lenovo has this tool right here that will tell you if service is available in a country. It will also tell you what kind of service you can receive in said country. Put in your machine type and see what you can do!
Best,
Adam
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

Macbook pro left-hinge gap!!

Is it normal for most macbook pros to have a slight gap on the left- hinge between the black part and silver. The right side is fine and the hinge is continuous with the aluminum body whereas the left side hinge is not. Also, I have noticed when picking up my macbook an occaisonal pop or click noise coming from the bottom. Any help or suggestions would be most appreciated!! (P.S. I have only had my 13 inch macbook pro for nearly 2 weeks)
Not Normal Left-Side Hinge (Gap)
Normal Right Side Hinge (no gap)

Hi Jordan,
I have a late 2008 Macbook Pro and it arrived with the exact same condition as yours.
Truth is I took no notice with it, guess it was probably just my piece that was like that.
After a couple of months, the hinge, the black part started to move about, sideways. It could move due to the gap that was already present. The creaking hinge sound you hear, yes that's an indication of the problem. Its not the hard drive shutting down at all.
A year and a half later, the screen begin to peel away from the unibody surface, the metal surface that hold the screen together. It all happened and started from the left side. Closing the lid now showed a significant gap on the left side near the hinge.
2 years and 10 months after I got my Macbook Pro, the hinge has snapped. The screen has peeled signifcantly away from the unibody surface on the left side and now my right side is also affected.
I can only use my Macbook Pro with the wall supporting my screen now.
I implore you to return your Macbook, accept no flaws with the hinges at all.
Email me at [email protected] if you like to know more, or want to see pictures even.

1.5 G4 powerbook left hinge going bad

I'm thinking about buying a G4 powerbook with a 15" screen but the left hinge is starting to go bad. You have to push the back left corner of the screen while closing in order to get it to latch.
I can see the hinge body starting to bend while moving the screen forwards or backwards. This is the only thing wrong with it.
Does anyone know how hard the screen is to replace and what it would cost to replace the screen and hinge? I was also thinking I would just use it until it gives out all the way. Could this cause worse damage or make it unrepairable.
Thank You for any help
Marco

These hinges can cost close to $300 to replace. Some of these places may charge less than others:
http://www.dttservice.com/
http://www.powerbookresq.com/
http://www.microdocusa.com/
http://www.macspecialist.com/
http://www.techrestore.com/
Message was edited by: a brody

Broken left hinge

I have an HP envy that i bought in march of 2014 and the left hinge has broken!! it has never been dropped or slammed shut or anything that would normally break a hinge. i have no idea where to get a replacement hinge or to take the computer for it to be fixed. i dont want the problem to get worse of for it to crack my touchscreen. suggestions??

Hi @hannahos ,
I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
Thanks for visiting the HP Support Forum
I work for HP. However I speak only for myself, not for HP nor anyone else

HP Pavilion Left Hinge Broke

Similar Messages

Maybe you are looking for