HP Pavilion notebook left shift key not working

My reasonably new HP Pavilion has a problem with the left shift key not working. The Right shift is fine, as is the Caps Lock.
Windows version is 8.1 64 bit
Can you advise me on whether this is a driver issue or a hardware issue, in which case I will return to the supplier
Thanks, Helen

Dear Customer,
Welcome to HP Support Forum and we are glad to assist you
It looks like you are having issues with the Keyboard on your Notebook
We will surely assist you with this
Let’s start with a questions.
1. Was there any liquid split on the Notebook Keyboard
2. Is there any Dust settled on the Notebook Keyboard
3. Are there any Keys which are fallen off / Any Keys which are loose
Troubleshooting:
Step 01. Could you please check and verify if External Keyboard works fine or not?
Note: Please click on the below shown link to find more troubleshooting steps
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03738933&tmp_task=solveCategory&cc=us&dlc=en&lc...
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
I work on behalf of HP

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as in subject, I have just bought a laptop g50-45, italian keyboard.
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I am an HP employee.
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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