HP Pavilion Notebook Webcam/Mic not working

Hello! I have an HP Pavilion laptop.
Product Number: E8B92UA#ABA
Recently I've been having an issue with my internal webcam and microphone. Sometimes they would work and sometimes they wouldn't. I've done all cookie cutter quick fixes, reinstalling drivers, refreshing pc, system restart, etc etc. Nothing works. I read that it could be a hardware issue and to move the screen back and forth to see if that affected the webcam/mic's ability to work. Sure enough, moving my screen would sometimes trigger them either on or off.
Now they won't turn on at all.
At all.
I'm very frustrated at this point. My spouse and I are currently in yet another long-term long-distance relationship and it's pretty much imperative that these two things work. I'd rather not have to buy an external webcam/mic.
I have seen a lot of posts and tutorials regarding the Pavilion DV7 and how to plug the webcam back in beneath the screen. I have opened the screen on mine to see if there are any noticeable issues or things out of place, but mine looks completely different from what I've seen in those tutorials.
Here is a picture:
Sorry it's a bit blurry.
Anyway, does ANYONE know how I can fix this without spending money I don't have?
Thanks!

@tayhub ,
Hello and thank you for posting on the HP support forums.
Based on what you have shown on your post and as well what you have done it looks as if you may have an actual cable issue.  Even if you look at the unit itself and things look ok the cable or the connector at the motherboard may have an issue.  Here is a link to the notebooks maintenance manual.
Maintenance and Service Guide
You may be able to source the problem at the motherboard side where the connector has come loose.  If not you would want to replace the cable for the webcam connection.  If all else fails HP phone support can set up a repair for this issue.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you again for posting and have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

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