HP Pavilion p6-2155a (64bit, running Win8.0)- Problem with AMD Radeon HD7450
Hi,
Have noticed various posts re problems with AMD Radeon HD7450.
For several months, I've had problems with my "video hardware causing Windows to stop working correctly". Until yesterday, this was more of a nuisance than a real problem (so I thought). Yesterday, I had my first BSOD, caused by video_scheduler_internal_error.
Today, I downloaded sp59360.exe & installed, as suggested by the HP website. On checking the Device Manager, this driver appears to be older (Version 8.982.10.0, Date 28.8.12) than the one I had previously (Version 8.982.10.6000, Date 18.9.12).
About 30 minutes ago, while away from my computer, I think I had another "video hardware caused Windows to stop working correctly".
Have I done the right thing in installing sp59360.exe? Should I roll-back to the previous driver? What is causing my problems? Is it possibly a faulty card?
Hello @Mazza52,
I understand that you are getting a BSOD error related to your graphics card and are seeking assistance. As you have tried multiple drivers and are still getting the BSOD I think we should do a backup and recovery of your computer to rule out software as being an issue.
To backup your personal information and ensure that it is not lost I would like you to review and follow the steps set out in the HP Support document: Backing Up Your Files (Windows 8), which will ensure your personal files are up to date.
***WARNING!! If you want to keep any emails or bookmarks/favorites you will want to back those up as well as I do not believe they are backed up in the HP Backup process.
Next, I would like you to review and follow the steps set out in the HP Support document: Performing an HP System Recovery (Windows 8), which will you through recovering your computer back to factory settings.
*** IMPORTANT - Your personal files such as libraries, personalization settings, user accounts, and desktop themes are permanently removed. As well the computer settings are returned to the defaults (the way it was when it came from the factory). All apps and software that were installed on the computer when it came from the factory are reinstalled, and their settings are reset to the defaults. Additionally, software, apps, programs, and everything that you have installed or saved on the computer are permanently removed.
If after this you still have the same problem then the issue appears to be a physical issue and I think it would be best if you contact HP Technical Support for repair options.
As for the drivers you installed and had installed the Version 8.982.10.6000 driver from what I can see is for Notebook computers and just happened to work for you the driver Version 8.982.10.0 is the one you should have installed.
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
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BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, such as total installed RAM, scratch file HDs, video card specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
A screen shot could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
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I’ve run into a problem with my trail version of Adobe Premier 13, and it appears to be a major one. Here’s what happened. Yesterday when I turned on the computer, I got a prompt asking if I wanted to link my Adobe Lightroom with Adobe Premier. I “x’d” the prompt but then the computer went into a “do not turn off” mode. 45 minutes later the computer was still prompting me not to turn it off. Thinking that the computer was hung up I did turn it off. Then I turned it back on, went to Adobe Lightroom to discover that all my work from the past three-to four years had disappeared.
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I was unaware that you could establish any direct linkage between Lightroom and Premiere Elements. Are you sure that the association was to be for Photoshop CS3 and Lightroom?
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ATR -
Problem with recognising radeon 6490M graphics card on Pavilion dv6-6176sa
So,
My laptop was having some issues recently with the graphics, it basically wouldn't recognise either the intel or the radeon graphics card. I tried updating all drivers under the sun but nothing worked. In the end I formatted my computer and reinstalled windows, did all necessary updates windows and HP ones. Now my laptop would recognise both the intel and radeon in device manager but my computer was constantly using the intel card, I read up a bit and figured this would be due to an issue with the switchable graphics.
I did the bios and drivers updates and changed switchable graphics to fixed mode, this seemed to do the trick and my laptop ran like it should be for a few days. This morning I start watching some of my shows and then my screen freezes and it starts making a bunch of noise (similar to what it was doing pre-factory reset). Oh dear, I turn it off, and leave it off for a bit figuring maybe it had overheated. I turn it on again, now device manager wont show the radeon card and AMD catalyst produces a warning message saying that there is no AMD driver compatible with the CCC (well it was just fine yesterday, no updates, program installations or anything run since then)
I'm now wondering whether there may just be a hardware issue and that it's time to pack in my laptop or if this could still be a driver issue.@Piids
Download and install the most current AMD graphics softpaq.
You can get it from the download section of your notebook's web support portal.
Do not install the Intel graphics driver softpaq seperately. Doing that will remove the switchable graphics feature.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer -
G580 + Win8.1 - problems with Bluetooth drivers and Dolby
Hello
When I bought my Lenovo G580, it had Win8 installed but I had to upgrade to Win8.1 (sadly). I've been having problems ever since.
When I open Lenovo Solution Center, it shows errors with these drivers:
Bluetooth Audio Device
Virtual Bluetooth Support (Include Audio)
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Welcome to the Lenovo Forums.
For the bluetooth, can you try the following (after upgrading the machien to Win8.1):
1. Navigate to Control Panel (Icon Views) > Programs and Features and on the list of installed programs, uninstall the Bluetooth Driver.(reboot if necessary). When finished, the bluetooth device in the device manager should now look like this:
2. if everything goes well, reinstall the Windows 8 bluetooth Driver (either from the D:\drivers\bluetooth or from the G580 download page)
For the Dolby, the issue might be similar to this article and this thread.
Can you try the following:
1. Uninstall the Conexant Audio Driver and anything that relates to Dolby from the Control Panel (Icon Views) > Programs and Features
2. Re-install the Conexant Audio Driver (Win8 version) from the D:\Drivers folder or from the G580 Downloads page (this should reinstall the audio driver and Dolby).
3. In an event that the Dolby doesn't work, reinstall it from one of theseC:\drivers\audio\DolbyGUI or C:\drivers\audio\DolbyGUI
Regards
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HP Pavilion dv9218tx Notebook PC and HDMI audio problem with Sony TV and Windows 7
Sound does not come through with the HDMI connection and, on investigation, there is no HDMI audio driver/option.
Noting that there seemed to be an issue with windows 7 and HDMI audio which is addressed by updating the BIOS and the connexant sound driver I have done so to no effect.
The Sony TV is recognised as a standard monitor in the devices for graphics but not for audio
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Thanks for posting on the HP Forums!
I will definitely assist you with lack of sound issues. Before anything else is done, please make sure you try every step in this thread: Troubleshooting Guide: Audio does not Work after a Certain Period of Time
If every step does not help, please provide the following information:
1. The computer's model number. If you require assistance locating this information, please reference this website: Guide to finding your notebook product number
2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
3. Does this occur on certain programs, or all programs?
4. Have you installed any new software or drivers on this computer, before the issue appeared?
5. What steps have been attempted from my first post on this thread, and what were the results?
Additionally, if the issue just began occurring, I would perform a system restore. I want you to bring the computer back to the earliest restore point possible, in an attempt to dodge whatever caused the issue. Here is a document on how to perform a System Restore: System Restore
Either way, let me know what happens. Thanks!
Mario
I worked on behalf of HP. -
I'm running into a problem with my iTunes
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Use the add to library function again, but just point the application to the iTunes library on the computer rather than the DVD backup.
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HP pavilion 17 problems switching amd graphics card
HP pavilion 17 with AMD radeon 8670M
I tried to switch from intel graphics card to AMD graphics card, at the switchable graphics menu.
Switched to high performance at some games, but I still can't run the game at high settings, and even low settings are too high, the game is still a bit slow . I have searched for some solutions, like changing the card in the BIOS, but the setting to change cards, wasn't in the BIOS. Nothing helped, and after a year i still don't have a solution to this problem...
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Dear supporter
I couldn’t install iTunes on my laptop and showed me “This is a problem with this windows installer package a program required to install to complete could not be run. Contact your support personnel or package vendor ‘.Windows of my laptop is win8 Enterprise Build 9200, 64bit.
Best regards
MajidTry the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows -
I've been using firefox 4.01 Today (4.29.11) it downloaded an update and now the pages will not load. I tried disabling the add ons, system restore, un-installed/re-installed but the page hangs there and just says connecting. I booted in safe mode with networking and it worked. Running W7, 64Bit, I5, 2.53GHZ, 4GB, ATI mobility radeon 5470
I've been using firefox 4.01 Today (4.29.11) it downloaded an update and now the pages will not load. I tried disabling the add ons, system restore, un-installed/re-installed but the page hangs there and just says connecting. I booted in safe mode with networking and it worked. Running W7, 64Bit, I5, 2.53GHZ, 4GB, ATI mobility radeon 5470
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There are so many different error and problems peopl are having.
This is a link to mine
https://discussions.apple.com/thread/3467825
I think it has to be something on Apples end.
Hopefully they fix it soon. Ive used a few GB redownloading and Im going crazy
hope this settles you a bit -
HP C309 G AIO can't install in Windows 7 64bit running under BootCamp
HP C309 G Printer wont install in Windows 7 64bit running under BootCamp on a new iMac
Just bought a new iMac. Installed HP C309 all in one without incident on the Mac side. I am also running Windows 7 on iMac through a program called Bootcamp. When I boot to Windows 7 and try to install the newly downloaded software for windows 7 from the HP site, it begins to load then stops, giving me two error messages. They are both essentially the same except one says software and the other says hardware. The software one says: This computer does not have the necessary USB software support to allow completion of a USB installation. The printer plugs directly into the monitor in one of four usb ports. All the usb ports work on the system when using Windows 7. I have other devices working and plugged into the usb ports while in Windows 7. It is almost like the printer software is unable to find the usb software or hardware. Any ideasWell, you have a full Window's 7 install so you would really have to go to HP and/or Microsoft to see what is going on. Bootcamp basically is only involved with "booting" and just installs Apple product drivers and such. Just treat the Window's side as if you are using it on a "normal" Window's PC. (As far as problems, crash's, updates, or any other Windows, HP, etc, problems you may have.)
"Installed HP C309 all in one without incident on the Mac side."
So,,, that means the printer "works" (prints) on the Mac or the installer just worked? Make sure the Printer actually prints in the Mac side as you may have a dead USB port on the Printer. It happens.
If your HP works fine (prints) in the Apple environment you know it's not the USB ports on either the printer or the computer.
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B590 running Win 7 64bit USB to serial problems
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Welcome to Lenovo Community Forums!
Can you try disabling the Driver enforcement
http://www.fotoclubinc.com/blog/how-to-disable-driver-signature-enforcement-to-allow-installation-of-windows-7-printer-drivers-on-windows-8/
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Continue with the installation and check,
Hope this helps,
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After system recovery on a Pavilion 513n with XP SP2 I cannot run CD's created with Iomega Hotburn.
I have a 9 year old Pavilion 513n running Windows XP SP2. I have two RAM sticks, one of 1GB (added) and one of 256MB (the original with the computer). The hard drive is a Western Digital 80 GB. The CD/DVD drive is the original with the computer. I recently had to do a system recovery due to a corrupted Windows file using the HP System Recovery Disks and an SP2 disk from Microsoft. Since then, the computer will not recognize nor read CD's created on an Iomega external CD burner using Iomega Hotburn software. These CD's worked fine previously even after system recoveries. Other CD's run fine. I have done previous system recoveries in the last nine years, and have never encountered this problem before. I am hoping someone else may have run into this and can help me.
ThanksI think this problem is more of a hardware issue. Have you tried using a linux live cd?
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Satellite C855D-S5302 problem with win8
I recently bought new Satellite C855D-S5302 after retiring my 12 year old Satellite after excellent service. BUT this new one comes with Windows 8 installed and that is just not cutting it for me.
Often when moving the cursor to the left, the charms screen pops up and the cursor goes nowhere until I click elsewhere. It has frozen several times so I had to restart by holding the power button down, and it doesn´t work as well with my Motorola Razr smartphone as the old XP did. I believe MS are trying to copy the Android OS but they do it terribly. Anyway, I have been searching for a way to downgrade my NEW computer to Windows 7 or something else, but haven´t found a way to do that. And according to Toshiba homepage, this model hasn´t been qualified to run Win8. So what should I do? Return the computer to the supplier? And tell everyone not to buy Toshiba? I´d rather not but I am running out of options.
Is there an Operating system available from Android for this computer?
Please help me.
OskarWindows 8 freeze and has software compatibility issues..... on c855d family machines. I have two of them both freeze lock up bought them at Walmart... Downgraded to Windows 7 pro had 5 devices having problems but after Microsoft update ran three long running updates some of them self resolved except for two of them SM bus controller and USB controller... To my confusion the driver seem to have loaded under device manager or installed default or generic drive for that device..... What need is drivers for those devices...Please help
PS.. I AM not impressed with Windows 8 and dont like it hope window 9 is better
Rickfla wrote:
I bought same model end of Nov. You only have 14 days to return a Toshiba laptop for an exchange; after that, you have to send to them for repair. The hard drive died on mine after 4 weeks and it is now in Nashville for repair; not costing anything but is a pain. At least I have a win7 Toshiba as backup. I had no problems with the system--think win8 is fine; just takes getting used to.
Rickfla wrote:
I bought same model end of Nov. You only have 14 days to return a Toshiba laptop for an exchange; after that, you have to send to them for repair. The hard drive died on mine after 4 weeks and it is now in Nashville for repair; not costing anything but is a pain. At least I have a win7 Toshiba as backup. I had no problems with the system--think win8 is fine; just takes getting used to.
thank you
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