HP Pavilion - Short DST Error

Recently my laptop has failed to boot up after the BIOS screen after i had ran the windows hard drive defrag. This was the last operation ran on the system before the fail.
After using the system diagnostic tets available i was able to get the error saying it had a Short DST failure.
The error code i got was: q4n6wc-5ls7a1-xd015g-60x303. After searching for this error however i have not been able to find any results.
my hard drive product id: LX272EA#ABU
Any advice on what this error means and how to recover my data from the hard drive if needed?

Hi Ben,
The 24 character error code for the Disk Self Test ( DST ) would indicate that the Hard Drive is failing and needs to be replaced - only HP has the software to decode any further details from the error, suffice to say, it's always a failure and sufficient for HP to replace the HDD if the machine is still under warranty.
If your notebook is still under warranty, contact HP and arrange to have the drive replaced - you can check your warranty status Here.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.
Regarding retrieving the existing data on your HDD, if it's vital to get it, you would be best to seek the services of a company that specialises in data retrieval, however this will be expensive.
Otherwise, here are a couple of options you could try.
1.  One possible way to try and retrieve your files from a non-booting drive is to follow the process detailed in the link below.  The Ubuntu operating system CD you create can run from the CD alone ( ie it doesn't have to install on the Hard Drive ) and I've often found it to be successful in retrieving data even from a failing Hard Drive.  When you've created the CD, follow the instructions and see if you can back up your existing files.
http://www.howtogeek.com/howto/windows-vista/use-u​buntu-live-cd-to-backup-files-from-your-dead-windo​...
2.  Another option would be to remove the HDD, place it in an external caddy - an example is on the link below - connect this to another PC and see if you can access your files.
External HDD Caddy 2.5".
Regards,
DP-K
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Similar Messages

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    Here's what's listed for hard drives on page 53 of the service and maintenance guide (PDF file):
    http://h20000.www2.hp.com/bizsupport/TechSupport/C​oreRedirect.jsp?redirectReason=DocIndexPDF&prodSer​...
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    The following statement is copied from the  Maintenence & Service guide for the HP Pavilion dv6 Entertainment notebook. for your notebook.
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    Any first generation SATA 9.5-mm, 6.35-cm (2.50-inch) hard drive should work without issue. I do recommend that you use the Tune-Up utility in the HP Support Assistant to update your BIOS.
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
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  • What is a short dst

    I got a short dst error while doing a performance check on the computer, is this a specific problem or could it be multiple possibilities. and how can I fix it?

    Hi,
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    Regards,
    DP-K
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    ****Please mark Accept As Solution if it solves your problem****
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  • HP Pavilion g6-2230ew Start-Up Test and Hard Disk Short DST: Failed

    Hello community,
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  • Pavilion dv6z-7000 hard disk short DST failed

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    Hi
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    "I work for HP."
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    Regards
    Manjunath

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    Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :
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    Please check your notebook warranty to verify the status and order a new Hard Disk Drive
    Hope this helps, for any further queries reply to the post and feel free to join us again
    **Click the KUDOS star on left to say Thanks**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
    Thank You,
    K N R K
    Although I am an HP employee, I am speaking for myself and not for HP

  • Hp Pavilion g6 : "short dst failure"

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  • Pavilion dv7-4070us Fail short DST (Failure ID PKVV5g-5525T4-XD003G-60QN03)

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    This question was solved.
    View Solution.

    You're welcome.Sorry the prognosis was not the best.
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  • Hard disk Short DST: Failed, HP Pavilion g6-2213so

    We own a notebook HP Pavillion g6-2213so, windows 8 and is about 5-6 months old still on waranty.
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    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • HP Pavilion Model G4-1315DX Short DST : Failed

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    You will need to purchase a new hard drive and install it. Boot with Recovery Disks to install Windows and you are back up and running. You have a 500gb hard drive and will need to get one at least that capacity in order to use Recovery Disks.
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  • Hard disk Short DST test failed HP Pavilion dv4

    Hard disk Short DST test failed, failed ID:  M0D81S-65K7JK-9XNK1G-60QG03
    what is the matter ?what should I do ?
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    Tarif

    @Tarif ,
    Hello and thank you for posting on the HP support forums.  In this situation you will need to replace the Hard Drive.
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Thank you for posting and have a great day.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    D5GR
    I work on behalf of HP

  • Hard drive failure message, and Short DST fail

    Hello, and thanks
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    Product ID: XY961UA#ABA
    Hard Disk 1
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    Hello Frederic45.
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    Had you previously created any Recovery Media such as a thumbdrive?  Without this you'll be unable to reinstall the operating system when you replace your hard drive.  You'll need to contact HP Support in order to get one of these kits.  The number for US/Canadian customers is 1-800-474-6836.  If you're in another part of the world you'll need to visit HP Support Worldwide to get your region's contact information.
    Please click the white star under my name to give me Kudos as a way to say "Thanks!"
    Click the "Accept as Solution" button if I resolve your issue.

  • Hard Disk Short DST: FAILED Failure ID: MC05BK-6KP​7H9-MFPWW1​-60VN03

    Hard  Disk can't be read anymore.
    Failure ID: MC05BK-6KP7H9-MFPWW1-60VN03
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    I know so far that the hard disk has to be replaced. But as usual there is unsaved data to be rescued ...
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    HP Hard Disk Test
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    Hard Disk SMART Check: PASSED
    Hard Disk Short DST: FAILED
    Hard Disk Test: FAILED
    Failure ID: MC05BK-6KP7H9-MFPWW1-60VN03
    Product ID: D6Y76EA#ABD (HP Pavilion g7-2306sg Notebook)
    BIOS F.23 (12/27/2012) 
    HDD:
    Modell: ST500LM012 HN-M500MBB
    Firmware: 2AR10002
    MS Windows 8.1 (64-bit)

    Whenever the Hard Disk Short DST test fails with a 24 Digit Error Code "MC05BK-6KP7H9-MFPWW1-60VN03" that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue
    This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..
    HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby
    Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive
    Please try the below shown troubleshooting steps once:
    Step 01. Remove the battery and unplug the AC/Power Adapter
    Step 02. Press and hold the Power button for more than 30 Seconds
    Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)
    Step 04. Press the Power button and check if the Unit works normal
    If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook
    If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)
    Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support
    http://www.wikihow.com/Recover-Data-from-the-Hard-​Drive-of-a-Dead-Laptop
    Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :
    http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf
    You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive
    Hope this helps, for any further queries reply to the post and feel free to join us again
    **Click the KUDOS star on left to say Thanks**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
    Thank You,
    K N R K
    Although I am an HP employee, I am speaking for myself and not for HP

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