HP Pavilion Slimline Windows 7 64-bit: "No speakers or headphones are plugged in" error message
I have an HP pavilion slimline, model s5120y, with Windows 7 (64-bit).
I just got my power supply replaced and when I brought it home and plugged everything in, I couldn't get any sound. It told me no audio devices were plugged in, but my monitor with speakers was plugged into the audio jack in the back, the green one (it's an onboard sound card and NOT HDMI). I also tried my headphones and same thing, so I know it's not the monitor.
So then I tried the jack in the front and it worked, although the sound was really low, even with the volume turned all the way up. But, then like an hour later it went off again giving me the same message that no devices are plugged in. I tried the back jack again and then it worked again for a short amount of time. It keeps going in and out and switching to whether the back or front jacks will work, or nothing at all telling me nothing is plugged in.
Another thing is that my web cam has a mic, which is plugged in using USB, and the mic on the cam seems to record fine, and I assume it needs the sound card to do that. So, i'm guessing this is some sort of software problem because if the sound card was **bleep**ed up then the mic wouldn't be able to record, right? Well, the program I was using was showing that it was recording and the levels went up as I talked louder, so I assume it was picking everything up properly.
The audio worked fine before I brought it in for repair but I can't figure out what could have happened to break it when all he did was plug in a new power supply.
I went to the device manager and it says everything is working properly and all drivers are up to date. I also uninstalled then re-installed, disabled then re-enabled. I even went to the manufacturer's page and installed the original driver for RealTek. I also went into BIOS to make sure onboard audio was enabled. Every troubleshooting option I have on my computer says everything is working fine, but that there are no speakers plugged in even when they are.
Also I should mention, when the sound does come back on, it's pretty low and sometimes muffled, and sometimes the monitor speakers will make a dim clicking kind of sound, but not all the time. One person told me it was a known issue with the latest windows update, but I haven't done an update since I got the computer back and I couldn't find any info on that anywhere on the internet.
Thanks to anyone who has any suggestions!
Hi Srizzle, I have done some research for you and I have found a updated driver that is designed to resolve the issue of No sound from head phones or from external speakers. Please click on the link to get to the driver down load page.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=3970...
If this does NOT resolve the issue, please write back and I will be happy to do more research on this issue for you.
Thanks in advance
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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W a t e r b o y 71
I work on behalf of HP
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