HP Pavilion touch screen sleekbook 14 - Help touch screen stopped working

Question

Hii have hp laptop - Pavilion touchsmart sleekbook 14 b150se - the device have a touch screen - it worked for about 6 months - then it stopped suddenly working after upgrading to windows 8.1 x64 (i.e. it worked in both windows 8 and 8.1 )then it stopped for no reasonwhile i was searching for drivers in hp site - i found an intersting driver was for windows 8 ( not 8.1) -which worked perfectly in windows 8.1 !!  AUO Touchscreen Firmware as in descriptionThis package provides the AUO Touchscreen Firmware Update for supported notebook models running a supported operating system. Link:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-122590-1&cc=us&dlc=en&lc=en&os=4132&product=5395092&sw_lang= well when i installed this driver - it told me to don't touch screen and remove protective film - then it did a erase to existing firmware - then flashing a new one - i mean it's not a normal update for windows it do something in the touch firmware not in device manger after about 2 months - suddenly i wasn't able to move the screeen - it was moveing toward the upper left corner and the touch icon that appear when i touch the screen was there too without touching the screen !!
i did standby worked again for 2 min and then did the same upper left corner icon again - it did that a lot untill i did hard shutdown ( pressed power button for 5 sec cause the device stucked ) then the touch is dead i try to install the same firmware again - but it just open and close too fast - i got the files from the temp folder and when i see log it tell that when it check the firmware version it find it the same as installed so it skip installition
also when i go to system info - it tell me ( Full Windows Touch Support With 10 Touch points )i also see the driver under Human interface devices in device manger - when i disable it the Full wndows touch support  line i system info dissapear so i know that it's driver and the device is connected also when i calibrate screen and touch it nothing occur i hope if someone help mesorry for detailed and long info but to get full info about the prob   

Answer 1

Hi Slimon, I got the same issue as your prob that after the AUO firmware installed, then I ran over the internet to look for a solution. I tried tons of them but finally your way helps. Thank you! If the touchscreen of your laptop has been not working yet, you'd better try to erase the current one in the system, then re-install the firmware one more time. However, sorry I dont know how to erase it. You can probably create a new topic to post your question on this hp support forum and wish an upcoming answer helps. Good luck! Ray