HP Pavilion Touchsmart (DTS Sound) external sound not working

I recently bought my HP laptop a few days ago and when I turn it on I hear an annoying clicking sound. At first I thought it was the Hard Drive, so I called HP and they walked me through some tests to check out the Hard Drive, but eveything came out fine. Now when I tried to play a video the sound is not working. The clicking sound seems to be coming from the speakers but when I mute them I can still hear the clicking. Can someone please help me on this.

Hello saalomi,
Welcome to the HP Forums! I hope you enjoy your experience!
I understand you were troubleshooting hard drive issues, and now you do not hear any sound when you play videos. I apologize for the delayed response, but I will do my best to assist you! In order to assist you properly, I do require a little more elaboration on the issue, and the following information:
1. The computer's model number. If you require assistance locating this information, please reference this website: Locating the Model Number of the Computer
2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system.
3. Have you installed any new hardware on this computer, before the issue appeared?
4. Have you installed any new software or drivers on this computer, before the issue appeared?
Please respond as soon as possible. Thanks for choosing the HP Forums. Have a great day!
Mario
I worked on behalf of HP.

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Pavilion dv6-3227cl sound not working

Hello, I booted up my computer today to no sound. The last time I used it, which was two days ago, the sound worked perfectly, but now the sound is not working at all. I have tried headphones and speakers, nothing works. I have tried to do a system restore to when it last worked, tried installing a new driver, and I am still getting no sound. It could be that I installed the incorrect driver or didn't install it correctly. Thanks in advance for any help, I will put my system info below.
HP Pavilion DV6- 3227cl Entertainment Notebook
Serial Number-{Private Information Removed}
Product Number- XG867UA

Hi
Please find the link given below for the driver & also update the Bios.
Audio Driver
Bios Driver
Incase this does not resolve your issue kindly run a recovery before this kindly back up your data as it will lost.
Let us know how it goes!
"I work for HP."
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****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Hp pavilion dv6 6165tx sound not working at all???

i have strange problem with my dv6 6165tx.that its sound is not working at all.sound is showing in speaker setting & equilizers but not coming in speakers & headphones also..pls help me..........

Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55094.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, restart the notebook and let Windows fully load. Open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
If you still have no audio, open windows Control Panel, open Administrative Tools and open Services. Check that the following services are all showing as Status= Started and Start-up Type= Automatic
Audio Service
Multimedia Class Scheduler
Windows Audio
Windows Audio Endpoint Builder
If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type', select Automatic and click Apply to save the change. Then click the Start button.
Regards,
DP-K
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****I don't work for HP****
Microsoft MVP - Windows Experience

Pavilion dv6-6c35dx - Sound not working after a HP Support update

Pavilion dv6-6c35dx with windows 7
I recently did a factory reset, and with the reset had to do all the updates. One of those updates from the HP Support assist was IDT High Definition Audio CODEC version 6.10.6381.0 on driver stwrt64.sys. And with that update i no longer have sound. When i put the cursor over the sound icon on the toolbar it says no headphones or speakers are plugged in. I already tried disabling and re-enableing the AMD HDMI output audio device through the control panel menus, didnt work, also it says its not plugged in. When i go into the hp supprt assist, to troubleshoot, to audio and sound, the status on the IDT says Error(52).
How do i fix this?

Hello everyone,
Thanks for posting on the HP Forums!
It would appear that you two are experiencing different issues. I will definitely address both of you!
First, I feel it would be wise to perform a System Restore. You can return the computer to a point before the issue existed. Here's how to do it: Using Microsoft System Restore (Windows 7)
If that doesn't work, then look at the below suggestions:
*Before any real troubleshooting, please put your computer in a clean boot state. This should prevent third-party programs from interfering. This document provides information on how to do it: How to perform a clean boot in Windows*
*Next, unlock a new Administrator account, so we can troubleshoot on a clean account. Open Command Prompt as Administrator, and hit Enter after typing the following: net user administrator /active:yes
You will be able to log out of your current user account, and log into the Administrator one.
*Finally, make sure all of your Windows updates are complete:
1. Open "Windows Update" in Control Panel.
2. Click "Settings", and then click "Install optional updates".
3. Next, click "Check for updates".
If that step doesn't work, then look below for the appropriate troubleshooting:
@epicness50 , you need to perform all of the steps in this document: No Sound from the Speakers (Windows 7)
Also, since there is a Device Manager Error 52 issue, you may want to look here for additional information and suggestions: Code 52: Windows cannot verify the digital signature for the drivers required for this device
*The above Microsoft document is for Windows Vista and Server 2008, but the troubleshooting can be done in Windows 7.
@LENNY12 , you mentioned you uninstalled and reinstalled Support Assistant. However, I'm going to ask you to do it again, but with a little more troubleshooting to address what could be causing the issue.
Source of the troubleshooting is my own post: HP Support Assistant Windows 8.1
Uninstall your version of Support Assistant in Control Panel, Programs and Features, then restart the computer.
Solution: Download Support Assistant from its own special home
1. Click on the following link: HP Support Assistant. It will bring you to the following page:
2. Click on "Notebooks, laptops, netbooks " under "Download HP Support Assistant". It will prompt you to download it. So save it, then run it AS ADMINISTRATOR.
If either of you are still experiencing issues, I would perform a System Recovery to reinstall Windows. This will rule out which of the above options are to blame.
First, you should backup your data. I will provide information on how to do that: Backing Up Your Files (Windows 7)
Once this is done, it is safe to do the System Recovery. Here is some information on how to do this: Performing an HP System Recovery (Windows 7)
Thanks and have a great day!
Mario
I worked on behalf of HP.

HP Pavilion DV6-6182NR Sound Not Working...Feel Like I Have Tried Everything

I have a HP Pavilion DV6-6182NR, and my sound has stopped working. I've tried uninstalling then reinstalling the driver. I've updated everything. Rolled it back. Updated again. Nothing has worked. When I test the audio, it shows the sound working, but no sound can be heard...even through headphones.
I have tried going through HP Support Assistant, but it shows everything is working.
Could it be the sound chip? Any ideas would be welcome. Thanks in advance.

Hi
Please find the link given below might help you to fix your issue.
Resolving No Sound or Audio Problems in Windows 7
Tips for fixing common sound problems Microsoft
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

I have pavilion dv6 sound not working hp provide new update idt stil not working

HI .
i have pavilion dv6 sound not working hp provide new update idt stil not working

Go to the link below.Enter your Product Number as listed on Service Tag attached to bottom of notebook (may be under battery). You can also get the Product Number by pressing Fn + Esc key. After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.
http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en
Go to Control Panel,Programs & Features-Uninstall IDT software and restart the laptop.Next install using the downloaded file.
```````````````````````````````````````
If still no sound,try a hard reset, works sometimes.Disconnect all external devices first.
1-remove power cord and battery
2-press power button for 30 seconds
3-reinstall only power cord for first startup.
4-power on
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AUDIODG.EXE hogging 80-100% of CPU and sound not working in Vista . . .

I posted this on a Microsoft Answers Forum but none of the techs or people reading have been able to help so far. I'm dying to get to the bottom of this:
Here is my computer:
MSI K8N Neo4 Platinum
AMD Athlon 64 3000+
2GB RAM
XFX GEFORCE 6600 GT 128MB DDR3 DUAL DVI & TV OUT (PCI-E)
200GB WD SATA HDD
500GB WD HDD in external enclosure via USB2
NEC ND-3520A 16X DVD±RW Dual Layer DVD Burner
LG CD Burner
I've been using Vista Home Premium successfully for some time. Recently, not too long after I did a clean wipe of my OS, my audio would stop working. The way it would happen is that everything would work fine until I started iTunes or another audio application and when I would hit play, things would lock up.
Upon inspection of my system resources, I'm noticing that the audio platform for Vista, via the audiodg.exe, is using close to 100% of my CPU resources, even when the computer is making no sound at all.
I've had a Sound Blaster Live! card in my computer for some time but I was not using it; I use the Realtek AC'97 audio drivers that are on my motherboard instead. I thought that the conflict may be the computer wanting to recognize my Sound Blaster, so I took it out of my computer but the problem seems to be worse.
Are there any BIOS setting that need to be adjusted for my sound to start working again?
I'm very reliant on the audio processing power of my computer (I'm in the radio industry, part-time) and this is a huge drag on my productivity.
Any tips would be much appreciated.
REPLY #1:
Thank you for using Microsoft Answers forum. I suggest going to the manufacture of your sound card and download the latest drivers and install them.
MY RESPONSE:
Good suggestion. The problem is this:
I am running on-board audio. I have an MSI K8N Neo4 Platinum motherboard which runs "Realtek ALC Series AC97 Audio Driver" and there is no version for Vista. They have a version for Windows 2K/XP and one for Windows XP 64bit.
Should I use on of those and if not, then what?
UPDATE (from me):
I took a chance and found a Realtek AC'97 driver for Vista.
http://drivers.softpedia.com/progDownload/Realtek-AC-97-Audio-Codec-Driver-Vista-6183-Beta-Download-18114.html
I went to install it and the install hung. So, I closed one of the install windows and then the InstallShield app continued like it was working. So, I hit "Restart my computer". Well, the reboot hung too. So, I reset the PC manually.
When the computer came back up, the sound worked. Hard to tell if this will fix it for good but it's promising. Chaotic. Unpredictable. Annoying.
REPLY #2:
Before you tried updating drivers, did you try rebooting 1st?
I'm just trying to determine if rebooting your system is what resolved the issue - thank you
UPDATE II (from me):
My computer is behaving the same way it was before. AUDIODG.EXE taking up 80-100% of my CPU and the sound not working.
Any other ideas?

Small update: Despite my intelligence, good looks and vast experience I use Google sometimes. To my surprise this file turns out to be a Windows one. Here is someone who is much happier, and since it is some way in my line of thinking I'll quote it, but you might take my previous advice as well:
http://forums.techarena.in/windows-vista-performance/1012315.htm
"- Open up msconfig.exe > Manage startup programs.
- Disable ALL Realtek entries
- Close msconfig.exe
- Right-click on the speaker icon > Audio devices > Speakers (properties)
- Go to the enhancements tab
- Check the box to disable all audio enhancements
- Close the menu
- Right-click on the speaker icon > Recording devices
- Disable all your microphones (yeah..., the actual problem seems to come
from voice inputs rendering..)
- Close the menu
- Restart your computer"

Sound not working after checking for driver updates and resetting bios

I am running a (HP Pavilion dv7-6c60us Entertainment Notebook PC)
I had muted the sound and did a system upgrad prompted by my HP assistant after logging on. Now when I try to get sound nothing happens. So I went out to the support site and checked for driver updates and none were found. So I then went into my system bios and reset it as stated in a support for sound not working and still no sound. HOW DO I GET MY SOUND TO WORK AGAIN?

From your models support page Download & Save the latest Audio driver.Go into Control Panel,Programs & Features- Uninstall IDT software.Restart the laptop. After Windows loads, install IDT audio using the downloaded file.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5218...
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Why does sound not work on my Mac Air?

Why does sound not work on my Mac Air --all setting seem okay. OSX 10.9.2 operating systyem.

Open System Preferences > Sound > Output
Make sure the coorect output devices is selected and the Mute button is not checked.

Sound not working Notebook Envy 15 TS windows 8 and windows 8.1 - problem continues

Hello,
My computer sound stopped again.
I posted previously:
http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Sound-not-working-Notebook-Envy-15-TS-windo...
After I`ve followed David`s steps my computer`s sound started working again. But it didn`t last. The sound stopped working just one day after.
I did the procedure again, and it worked. But just for a few hours.
The second time I reinstalled the IDT codec I noticed at the device manager that there is no conflict at the IDT High Definition Audio CODEC.
Instead, the conflict appear in another item of the sound, video and game controllers topic: high definition audio device.
Is there another codec I should reinstall?
Could anyone help me?
Regards,
Luiz

As nobody asked me yet, I`m going to provide some additional information, hoping this can help getting me some help!
The properties device shows the following log:
This device cannot start. (Code 10)
{Operation Failed}
The requested operation was unsuccessful.
Driver provider: Microsoft
Driver date: 22/08/2013
Druver versuib: 6.3.9600.16384
Digital Signer: Microsoft Windows
The Driver File Details shows the following driver files:
C:\WINDOWS\system32\drivers\drmk.sys
C:\WINDOWS\system32\drivers\HdAudio.sys
C:\WINDOWS\system32\drivers\ksthunk.sys
C:\WINDOWS\system32\drivers\portcls.sys
C:\WINDOWS\system32\SysFxUl.dll
C:\WINDOWS\system32\WMALFXGFXDSP.dll
Beyond this files above listed, the driver details sogs these informations:
Provider: Microsoft Corporation
File Version: 6.3.9600.16384 (winblue_rtm.130821-1623)
Copyright: (c) Microsoft Corporation
Digital Signer: Microsoft Windows
More information:
If I ask to Ubdate Driver, with automatic serch engine, I get a message saying the best driver software for me is already installed and that mine driver software for the "High Definition Audio Device" is up to date.
Can anyone help me now?
Thanks,
Luiz

HP Pavilion TouchSmart 14-b109wm Sleekbook will not boot up

My HP Pavilion TouchSmart 14-b109wm Sleekbook will not boot up windows.
upon power it goes to a blue screen that reads "Recovery" your pc couldnt start properly.
Error code 0xc0000185. Youll need to use the recpvery tools on yout installation media
Ive read several forms on performing the recovery and tried but im getting nothing.
Any ideas on how to proceed from here.
It doesnt have a cddrive so we have no backup disks.
the warranty was up sept 2014 and it went dead december
vey disapointed in hp
an help wuld be greatly appericated

Hi @gjtomlin ,
Thank you for visiting the HP Support Forums and Welcome. I have read that you are interested in re-install the operating system back on your HP Pavilion TouchSmart 14-b109wm Sleekbook. Try performing a hard reset.
When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
Here is a link to computer won't start for Windows 8.
You might benefit from a Windows 8 refresh.
It load defaults on the Notebook without disks. Here is a link to your drivers and software page.
I hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

I have a problem with iphone 4s...is ringing but another sounds not working....please help me!!!

i have a problem with iphone 4s...is ringing but another sounds not working....please help me!!!

Hi pystyke,
Welcome to Apple Support Communities.
You may find these links helpful with troubleshooting the audio issue you're experiencing:
iPhone Assistant
http://www.apple.com/support/iphone/troubleshooting/
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Best,
Jeremy

My video recording sounds not working but other sounds are working fine, I've tried clearing the little mic thing near my earphone hole and had no success can someone please help me out?

hhi guys
my video recording sounds not working at all but it's working for other things such as music. I've tried to clear my sound thing near the earphone hole but had no success can someone please help me out?

Had an Iphone 4 for about 3 months now. This happened to the first one I had and they ended up having to replace it at the apple store just a couple weeks ago 6/2. It happened again last night to my new one. This time i was able to correct it by going to itunes, backing up the phone to icloud, and then restoring the software. Mine did not work with voice memo, but did work with headphones plugged in, and would also work on speaker. I could hear callers but they couldn't hear me. I had purchased a new case (lifeproof case at $79.99) because it comes with plugs that cover the headphone jack, and the charging port, and is also waterproof. I heard that the root cause is due to lint, dirt, etc getting inside the headphone jack. Well, must be something else. It's a 10 days old phone, and has been in this overpriced case the whole time, and I have not used the headphones. I hope this doesn't keep happening.

5.1 sound not working

I have a X-Fi fatalty titanium champion series sound card with logitech z5500 5. speakers running vista x64 sp. I cannot fully utilize the 5. speakers for some reason. I have updated to the latest drivers, selected 5. speakers from both windows and the creative console launcher but then i get some butchered sound from only the front left and right speakers. I know the other speakers work bc if i only use 2. then i get the sound but it lacks the entire 5. stereo effects. Please [email protected]

Re: 5. sound not working?
cedricganon wrote:
Ive tried all those options but nothing. Device manager also says it is Creative SB X-fi. whats also suspicious is that if i use the sound card built into the motherboard, i get the same problem.
When testing the speakers i only have sound from the front left and right speakers. the others are silent. thats through both the vista tester and Creative tester
If that's the case I strongly suggest you test the speaker's connections out, probably on a separate PC if possible!
Also check this [url="http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9692">FAQ[/url] out for more details on connection and settings of the Z5500 speakers when used with a desktop PC.
Message Edited by boon2 on 05--2009 09:44 PMMessage Edited by boon2 on 05--2009 09:5 [email protected]

Sound not working for text alert just vibrate

Sound not working for text alert just vibrate and no sound on keyboard

I'm having the same problem, it just started today (11/13/2012).
Settings > Sounds> Text Tone = Tri-tone
Lock Sounds = On
Keyboard Clicks = Off
The mute button is also in the correct place (ring, not mute).

HP Pavilion Touchsmart (DTS Sound) external sound not working

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