HP Pavilion TouchSmart Sleekbook

Ever since about the second month of owning my sleekbook my monitor has been freezing while the software continues to function properly. Since then the problem has continued to worsen to the point now where I can hardly use my computer because I cannot see what is happening on the screen. It is most likely an issue with a connection to the monitor or an issue with the video card. I know others with a similar problem and have done online research and found many others in a similar situation. The comuter is still covered under warranty and has never been dropped or been damaged by improper care. I need to either return my product or have it repaired. How do I go about this?

Call 1-800-HP-INVENT and get it shipped in for warranty repair. Anything else we tell you to do would jeopardize warranty coverage. 

Similar Messages

  • HP Pavilion TouchSmart 14-b109wm Sleekbook will not boot up

    My HP Pavilion TouchSmart 14-b109wm Sleekbook will not boot up windows.
    upon power it goes to a blue screen that reads "Recovery" your pc couldnt start properly.
    Error code 0xc0000185. Youll need to use the recpvery tools on yout installation media
    Ive read several forms on performing the recovery and  tried but im getting nothing.
    Any ideas on how to proceed from here.
    It doesnt have a cddrive so we have no backup disks.
    the warranty was up sept 2014 and it went dead december
    vey disapointed in hp
    an help wuld be greatly appericated

    Hi @gjtomlin ,
    Thank you for visiting the HP Support Forums and Welcome. I have read that you are interested in re-install the operating system back on your HP Pavilion TouchSmart 14-b109wm Sleekbook. Try performing a hard reset.
    When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
    Here is a link to computer won't start for Windows 8.
    You might benefit from a Windows 8 refresh.
    It load defaults on the Notebook without disks. Here is a link to your drivers and software page.
    I hope this helps.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • Can i turn off the touchscree​n in HP Pavilion touchsmart 11 - E012AU

    I am having trouble with bugs hitting my screen. I can't really do much because the bugs are constantly taking me to different pages. 

    Hey Student17,
    Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion TouchSmart 11-e012au Notebook and disabling the Touchscreen. Here is a link to disabling your Touchscreen.
    Hope this helps you.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • No Sound on HP Pavilion TouchSmart 11-e001sa Notebook PC (ENERGY STAR)

    Hi 
    i have a  HP Pavilion TouchSmart 11-e001sa Notebook PC (ENERGY STAR) but do not have no sound coming out of the speakers.
    the volume is set up high but when i play You Tube videos i get no sound 
    please Help!!!!!!!

    Hey Cityhull,
    I would like to first welcome you to the HP Forums!
    With not being able to here sound from your notebook, I would like to first confirm that troubleshooting steps that you have done already. I have included the document 'No Sound from Speakers (Windows 8)', I have troubleshooting steps been completed, if so what was the outcome for the Windows 8 troubleshooting tools, and the rest of the steps.
    Looking forward to working with you!
    I worked on behalf of HP

  • Hp pavilion touchsmart will not turn on

    Hi, I have a hp pavilion touchsmart laptop. I used my computer the other day to save a file onto a flash drive and It was working fine. I haven't touched it since then yesterday morning I noticed it was off and wouldn't cut on so I figured it died and I plugged it up and let it sit on the couch to charger. When I went to pick it up and turn it on about an hour later it was very hot and wouldn't cut on. The light next to the charger port is orange when you first plug it in then turns white after a few mins. No other lights are on and nothing happens when I press the power button. I'm still under warranty but I would like to try and fix myself before I go through that long process. Please help thanks in advance.

    Hi @SKS_Paviliondv6 
    Welcome to the HP Support Forums!
    I understand that your notebook is stuck in a type of error loop, asking for a startup repair. I am happy to assist.
    Have you ever backed up whatever data there is on this notebook, or is there anything of value on it? If there is nothing of value, you can try restoring the factory image, assuming it will function.
    Performing an HP System Recovery (Windows 7)
    Troubleshooting HP System Recovery Problems (Windows 7)
    If on the other hand there is some data on there that you want to back up, then I would do that first. To assist with that you can use the service manual to help with removing the hard drive, and then you can use a compatible external drive bay, and connect that to another device to make a copy of the things you do not want to lose.
    HP Pavilion dv6 Entertainment PC - Maintenance and Service Guide
    Also you can refer to this page on various ways to back up that data.
    How to Recover Data from the Hard Drive of a Dead Laptop -wikihow.com
    If the recovery process fails as well, then it is likely a hardware issue of some sort. You can try looking at this page which offers some options for hardware testing, if you can access them.
    Testing for Hardware Failures (Windows 7, Vista)
    In my opinion, if the notebook is as old as you say, and if it comes down to a hardware problem, it is probably not worth fixing; but that also depends on the type of hardware failure. If it is something comparatively minor, and easily replaceable, then it may be worth doing; but if it involves a board or processor, then it is probably not worth doing at this point.
    I hope this helps.
    Malygris1
    I work on behalf of HP
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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  • How to recover deleted recovery partition for HP Pavilion TS Sleekbook 14-b145 tx window 8

    Hi, Please kindly help me!!!! I have accidentally click on "remove recovery partition" from hp recovery manager and i did not save a copy to usb....Am i able to restore or recover the recovery partition???? My notebook is HP Pavilion TS Sleekbook 14-b145 tx window 8.. Since i accidentally delete the recovery partition.....i am not able to reset my pc i.e reset all drive and files from system recovery. Please help me to solve the problem....because i need to use the notebook asap. Thanks a lot for your help

     Contact HP Support to order Recovery Media. If you live in the US/CA, contact HP info Here. If you live in another part of the world, start here>>Contact HP 

  • How to recover deleted recovery partition for HP Pavilion TS Sleekbook 14-b145 tx

    Hi, Please kindly help me!!!! I have accidentally click on "remove recovery partition" from hp recovery manager and i did not save a copy to usb....Am i able to restore or recover the recovery partition???? My notebook is HP Pavilion TS Sleekbook 14-b145 tx window 8.. Since i accidentally delete the recovery partition.....i am not able to reset my pc i.e reset all drive and files from system recovery. Please help me to solve the problem....because i need to use the notebook asap. Thanks a lot for your help   

     Contact HP Support to order Recovery Media. If you live in the US/CA, contact HP info Here. If you live in another part of the world, start here>>Contact HP 

  • HP Deskjet 2060 Won't communicate with HP Pavilion Touchsmart 14-B132tx laptop

    PLEASE HELP. My HP DESKJET 2060 All-In-One printer won't communicate with my HP Pavilion Touchsmart 14-b132tx. I've been printing before smoothly and it just suddenly stopped a week ago. I already bought a new printer cord and even the new one won't allow my printer to communicate with my laptop.
    I am using Windows 8-64 bit. I've already downloaded the latest HP Print and Scan Doctor and even uninstalled and re-installed the HP Deskject Ink Advantage driver but my printer still doesn't work with or communicate with my laptop.
    Please help me anyone? Out there?

    It would appear that the printer USB port is damaged. It would be best to contact HP Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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  • Does this HP Pavilion Touchsmart 15-n210dx support 1600MHz?

    I just upgraded my RAM from 4GB to 8GB. Can this model support the speed 1600MHz? I can't see details from the box since this laptop was just brought to me. And if this model can handle the speed, can someone please tell me how?? Thanks. My current RAM specs can be seen here http://www.kingston.com/dataSheets/KVR16LS11_8.pdf My laptop is quad-core (1.6GHz) AMD A8. Again, Thanks to whoever will answer.

    Hi @VonL ,
    Welcome to the HP Forums!
    It is a terrific place to find answers.
    For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
    I grasp you would like to install an SSD and would like to know if it will void your warranty.
    Here is a link to the  HP Pavilion 15 Notebook PC HP Pavilion TouchSmart 15 Notebook PC Maintenance and Service Guide.
    Page 39 has a list of recommended replacement hard drives.  There is not a SSD in the list.
    I am unsure of how installing a unrecommended drive would affect the warranty.   I think the warranty would be OK, but to get support you may need to reinstall a supported drive.  To be sure I would give phone support a call to determine if this is correct or how it truly affects the warranty.
    Please call our technical support at 800-474-6836. If you live outside of the US/Canada Region, please click the link below to get the support number for your region. Phone Assist Worldwide
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

  • No audio HP Pavilion TS Sleekbook 14

    My HP Pavilion TS Sleekbook 14  has no audio. 

    Solution: 
    In the device manager locate the IDT High Definition Audio CODEC under sound, game and video controller.
    Right click and select uninstall.
    Restart your computer and open up the device manager again.
    In the same spot under sound, game and video controller where the IDT CODEC used to be listed there will be something else listed.
    Right click on that and select "scan for hardware changes" this will reinstall the IDT CODEC but I believe it is the updated driver which is actually compatible.
    It has been working for me so far, but I will keep you updated if it fails again. For now  I would try that!! good luck

  • HP pavilion TouchSmart 14-n230ed underscan (black borders)

    Hello everybody,
    I'm having a little problem lately with my new HP Pavilion Touchsmart notebook. A little while ago, my screen suddenly shows this big black borders around my screen. 
    I believe it is caused by underscan of the graphics chip (Radeon HD 8670M), however neither Catalyst Control Center or the Intel Graphics driver have any settings for these kinds of things. I have tried turning drivers off, reinstaling and updating de AMD drivers but nothing is working and I don't have a clue anymore how to solve this. I am using Windows 8.1. Could anybody help?
    Thanks in advance,
    Benjamin

    Hi,
    Was this the download that you tried from AMD: http://support.amd.com/en-us/download/mobile?os=Windows%208.1%20-%2064
    It should provide the newest version of CCC (catalyst control center). You're looks to be older and could be why it doesn't have the option. Also, what's provided on the HP site aren't new enough.
    There is one catch to using the AMD one, your notebook supports both the Intel 4400HD graphics and AMD 8670M, providing switchable graphics. This could disable that feature.
    Another option to try is adjusting resolution settings to see if any are impacting it. The problem (as shown in the video) is scaling. The resolution setting isn't scaling to full screen correctly providing that boarder.
    You could also, check to see if you have any Intel graphics manager program installed. I'm not sure on its title or where you'd find it as CCC is on the notebook.
    The final option would be to contact phone support to see if they have anything else to add or provided.
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    I hope this can work for you.
    I worked on behalf of HP.

  • HP Pavilion TouchSmart 14-n055sa Notebook PC Touch Screen

    Hi,
    I have recently bought HP Pavilion TouchSmart 14-n055sa Notebook PC and am having issues with the touchscreen.
    My touchscreen have completely stopped responding and it has now become a normal screen.
    I restore my computer to the factory settings and still the problem has not been resolved.
    Could anyone help me regarding what should i do next to solve this issue.
    Regards,
    Anil Maharjan

    Same with mine :-(

  • Battery for Pavilion Touchsmart 10e-010nr

    Can anyone tell me where to buy a battery for a Pavilion Touchsmart 10e-010nr?  HP does not seem to have it and I cannot find it anywhere else, other than sites in Australia and New Zealand.  I thought I had found it on HP's ridiculous website, waited 3 weeks and it arrived today - a button-cell battery, NOT the power battery I thought I was buying.  $40 and 3 weeks down the drain - fuming mad here...

    Thanks, Huffer!

  • Overclock Pavilion Touchsmart 15-b153nr, processor up to 2.4 GHz??

    Hello, I currently own the HP Pavilion Touchsmart 15-b153nr laptop and the descriptions on all the websites it's listed on says the processor speed is 1.6 GHz up to 2.4 GHz AMD Quad-Core A8-4555M Accelerated Processor. Does this mean the laptop can be overclocked to 2.4 GHz? If so, how would I go about doing that? Thanks.
    This question was solved.
    View Solution.

    That is turbo boost done by the system itself automatically. It's an Accelerated Processor - APU.
    You can't overclock it.
    thanks
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  • HP Pavillion 14 Touchsmart Sleekbook smoking

    Hi I just recently bought a HP pavillion 14 Touchsmart sleekbook and for some reason it started smoking really bad near the on button. it started melting the plastic around it so  I immediately shut it off. I tried to restart it again but as soo as i turned it on a lot of smoke came out from the on button! How can I fix this?
    thank you

    Sparkless, welcome to the forum.
    Please stop using the computer immediately.  It sounds like there may be a short or at least a component that is overheating.  This could cause it to fail completely.  You should contact the dealer where you bought it for help.
    Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
    Signature:
    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
    HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
    HP Photosmart 7520 AIO
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    I am not an HP employee.

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