HP Pavilion TS 14-n020se Notebook PC

I bought a hp laptop Product number: F0F94EA#ABV from Dubai.
The laptop crashed after updating to windows 8.1 along with updates provided by hp.
On visiting the HP service center at Gutahalli,Bangalore , India as per the information at HP web site, I was redirected to another location at Indiranagar since the Gutahalli service center catered only to out of warranty products.
But they too could not provide a solution for my problem and advised that the best solution was clean wipe format of my hard disk/system, including wiping the recovery drive, however they will not be able re-commission it in India even if the product is covered under international warranty and insist that I seek support and order for a recovery disk from Dubai
Despite of having insisted and purchased the laptop with international warranty to be told sorry cannot provide international support was a shock . They do not dispute my international warranty but continue to insist that since I have purchased the laptop in Dubai, I should seek support only from Dubai. My google search is unable to locate contact details of HP Dubai and now I am stuck with a non working laptop in my hand.
Have I blundered by purchasing a hp product, more-so after being informed by the HP customer care that hp is prone to crash and i should have been prepared for such an eventuality. This is not what i expected from a support team of hp.
Now disturbed with HP service, support, site and product.

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
I worked on behalf of HP.

Similar Messages

Can i change graphic settings on a "HP Pavilion dv6-3161eo Entertainment notebook pc"?

Hi
I have a "HP Pavilion dv6-3161eo Entertainment notebook pc" and I run Windows 7 64-bit. Lately I bought a lot of games, and I was hoping to play them without any problems. I have been able to before, so nothing should get in my way for doing it now. But it seems that my graphic settings keep changing from time to time, since when I play, I get a lot of lagg, both online and offline. Sometimes I can play the games without any lagg, but the most times the games lagg when I play them. The times when I can play without any problems, I can also watch HD movies online, which I can't when i can't play the games without lagg. To make an example, I bought a game called "Elder Scrolls V: Skyrim". When the game starts up, it automatically "Detect your video hardware and set video options accordingly". The most times when I start up the game, it sets the video quality to "low quality", but sometimes it sets the video quality to "high quality". Those times, I can also play the other games without lagg. I am almost sure, it is because my graphic settings on the pc are being changed, but I dont know how, or how to do it manually. So is it possible to solve this problem and/or change the graphic settings manually?

You might have too many things running on the pc, such as browsers, music players, downloaders as you load the game which would explain the erratic behavior of the game checking your available settings.
PS, Skyrim Rocks, as does MW3
Signature:
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.

Sound Issues HP Pavilion dv6-6158nr Entertainment Notebook PC

Hello,
I have HP Pavilion dv6-6158nr Entertainment Notebook PC with Windows 7 Pro 64-bit OS. Recently I noticed issues with how my volume control works. I am not sure if it's an application issue (Firefox 9/10) or audio drivers. While watching playing an audio file or watching video my default playback device is set to speaker, but as soon as I plugin my headphones both headphones and speakers will go to mute. Some times disabling and re-enabling the device will solve this issue, and other than that I also have to restart Firefox to get the sound back.
Tried installing all the available updates form windows, also reinstalled/update the sound drivers as n admin with no possible fix. Also as shown in picture below, when I try to make a Google call using Firefox I use built-in mike an headphones. During that time headphones icon will be appeared in the window shown below listed as communication device and disable both audio in/out.
Let me know if any further information is required.
Thanks.

First uninstall the audio driver:
Click Start and type device in the search field, then select Device Manager. >> Audio, video and game controlar >> right click and uninstall all values under it >> restart >> download and install the following drivers:
BIOS
Audio
||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
//Click on Kudos if my reply was helpful and answered your question//
||-If my answer solved the problem please mark the topic as the accepted solution-||

HP Pavilion dm1-4000au Entertainment Notebook PC_Keyboard and Touchpad Suddenly Stops Working

Hi there,
I have an HP Pavilion dm1-4000au Entertainment Notebook PC (QG411PA) running Windows 7 Ultimate 32-bit for more than a couple of years already. During those times up until now, whenever my laptop is on standby for an hour or so, its keyboard and touchpad suddenly stops working, regardless if its running on battery or on AC power.
I always ensure that I have an external mouse in order for me to navigate properly and pull up the on-screen keyboard in order to type once that issue arises.
All appears to be updated in terms of Windows Updates and I even reformatted it, but issue still persists.
Is this particular issue that I am experiencing a harware issue? Perhaps a software issue? Or maybe a defective model itself?
Your prompt response is highly appreciated.
Sincerely,
Led
This question was solved.
View Solution.

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are facing difficulties to resolve Touchpad Issues with your Notebook
We will surely assist you with this
Steps to drain the Static charge and loading default BIOS settings to resolve the issue
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS
Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Step 08. Now please wait till the Unit loads the Windows Operating system
Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site
Please Click this Link to find more troubleshooting steps to resolve this issue
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

HP Pavilion g6t-2000 CTO Notebook PC upgrading from i3 to i7

Hello, I have a HP Pavilion g6t-2000 CTO Notebook PC with a Intel(R) Core(TM) i3-2370M CPU that I would like to upgrade to an i7. Is this possible? And if so, what processors should I be looking for? Thanks for any info in advance.
This question was solved.
View Solution.

Hi EHolmes:
Thank you for your query.. I am please to provide with that information!
I am sending you a link to the Maintenance and Service Guide click here. If you click on product description, on the left, under Processors. on the right, is a list of compatible one for your unit.
To answer your question directly, no an I7 is not compatible.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

USB 3.0 Upgrade for HP Pavilion dv9700 CTO Entertainment Notebook PC

Is it possible to upgrade my HP Pavilion dv9700 CTO Entertainment Notebook PC to USB 3.0? I've been searching the website and google and haven't found any concrete answers just yet. I'd rather not have to buy a new laptop just to get USB 3.0. It's been the most reliable pc I've ever had and I don't wantn to replace it!
Thanks,
Paul

Hi,
You have to buy a new laptop or swap the system/motherboard or buy an Express card - USB 3 (I've got one) or PC card - USB 3. For desktop , this is much simpler, a PCI - USB 3 card will do.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Where are the plus and minus keys on a Pavilion dv6-3150us Entertainment Notebook?

Where are the plus and minus keys on a Pavilion dv6-3150us Entertainment Notebook? Joe
Joe B.

Its on the keyboard somewhere on top center close to the number keys. To be straight, its just below F12 key.
//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
I am an HP employee!!

I want to upgrade my processor in my HP Pavilion dv4-2162nr Entertainment Notebook

My computer has an intel I3 Processor and I want to know how can I make it possible to change it for an Intel Core i7 Processor Extreme, I heard that there is a version of this processor for laptops. My computer is the HP Pavilion dv4-2162nr Entertainment Notebook, I would like to know if this is possible with this processaor or at least one that works faster, so if I change it for the intel core i7 extreme I would like to install the latest processor that is possible to make it works faster.
This link is for my computer specifications HP Pavilion DV4-2162nr
This link is for the Inter Processor that I want to install Intel Core i7 Processor Extreme

Erick71123 wrote:
My computer has an intel I3 Processor and I want to know how can I make it possible to change it for an Intel Core i7 Processor Extreme, I heard that there is a version of this processor for laptops. My computer is the HP Pavilion dv4-2162nr Entertainment Notebook, I would like to know if this is possible with this processaor or at least one that works faster, so if I change it for the intel core i7 extreme I would like to install the latest processor that is possible to make it works faster.
This link is for my computer specifications HP Pavilion DV4-2162nr
This link is for the Inter Processor that I want to install Intel Core i7 Processor Extreme
Well first off what is your Product Number that will tell if you board can take a i7 processor?
I am a Volunteer to help others on here-not a HP employee.
Replies aren't online 24/7 because of Time Zone differences.
Remember in this Day and Age of Computing the Internet is Knowledge at your fingertips if you choose understand it. -2015-

Win 7 OS Re-install (HP Pavilion dv6 Entertainment Notebook PC series)

Hi
I have problem re-install windows 7 on the laptop.
I installed Linux on the computer.
and want to re-install windows 7 on it.
but have problem finding the right AMD Sata driver for my laptop.
when i use lspci -vl in ubuntu i get that i have
AMD SB6xx / SB7XX / SB 8xx (SATA)
what i have tried until now.
64bit Win7Vista AMD AHCI driver v1.2.1.349 WHQL
64bit Win7Vista AMD SB7xx/8xx RAID driver v3.3.1540.35
from win-raid
Please can someone help me?
This question was solved.
View Solution.

Here are the specs for your HP Pavilion dv6-6042eo Entertainment Notebook Computer. Here is the HP Pavilion dv6-6042eo Entertainment Notebook PC Drivers page for your computer. Here are the most current AMD Chipset Driver (Chipset, SATA/RAID, USB 3.0).
If using the HP Recovery Discs set you created when you first setup your computer or an HP Recovery Disc set you ordered from HP, you shouldn't need any drivers to return the computer to a factory like state.
If you are trying to use a generic copy of Windows 7 to do a clean install, you also shouldn't need AMD specific drivers to complete the install. You may wish to see "How to Install Windows 7 Without the Disc" for instructions on downloading the Windows 7 SP1 Media Refresh image, creating the Windows 7 SP1 installation media, and installing Windows.
I reccomend using Windows SP1, as it has newer and more complete driver support. This may get you past the issue you are having. You may also wish to post images, as to aid us in assisting you.
If you have any further questions, please don't hesitate to ask.
Please click the white KUDOS star to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Pavilion dv6-3227cl entertainment notebook powers on but only has a black screen

An HP Pavilion DV6-3227cl Entertainment Notebook, that is approximately 2 years old and is running Windows 7 Home Premium, AMD Vision Premium, will power on but not boot up. The fan runs and the "caps lock" light flashes once approximately every 4 seconds but all I get is a black screen with no cursor or error messages. There are no beeps. The power supply indicator illuminates (white) for about a second, then turns to a dim orange when the battery is installed, but remains white when the battery is removed. However, the two indicator lights (I'm not sure what they are for) next to the USB port nearest the power indicator light illuminate as follows: the one on the left (as you are looking at the right side of the notebook) is white; the one on the right is orange. Both are fully illuminated (not dimly as the power indicator light). The power indicator light is not as bright as the other white indicator near the USB port. The notebook has booted up and appeared to be running one time since having this problem started, but I have not been able to get it to boot up again. I am told the battery is bad (it's my brother in law's notebook), but is it possible the problem is with the power source rather than the processor or motherboard? I appreciate your comments/advice on this matter. Thank you.
This question was solved.
View Solution.

Hi fejevitzky,
Your question, "Based upon that, I believe you are telling me you do not think it is the BIOS--is that correct?" Yes, as long as you dont see any "white" light reveal from LCD bezel back side while with blank screen state. LCD bezel is the cover around LCD, most design put LED modeule at the bottom side next to LCD. While back light is not on during boot up sequence, that means system doesnt have chance to get BIOS program running. It also means, it stuck at state of hardware bring up. Normally motherboard related.
I quickly checked hp.com and found some link that may help. Or 1-800-HP invent (1-800-474-6836) can save times. This forum only intends to quick/simply reply users questions. About another service and repair charge, I have to give you other links to reach.
HP Partner and Store Locator: (I try to search your city, but doesnt work well. Suggest you call for quick response)
http://www8.hp.com/us/en/store-finder/index.do
Contact info:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Contact HP:
http://www8.hp.com/us/en/contact-hp/contact.html
HP SmartFirend Services: (I saw it with price of service)
https://h30617.www3.hp.com/HP/home/index.asp?jumpid=in_r11682_us/en/hho/pps/suppgateway_gi_ob_ds_pd/...
Thank you so much. If you think my reply helps your product, please help to close this case once you feel comfortable. And, click "KUDOS".
I work for HP.

HP Pavilion dv6-6c57ea Entertainment Notebook PC windows 764 BitHome premium

Tried everything but my HP Pavilion dv6-6c57ea Entertainment Notebook PC has a stereo mix there.. I see it but playing music in a chatroom I own is not possible. I disable Logitech headset and try to make stereo mix default but no joy. Confusing also as I have Control Beats Audio settings on talkbar. Frankly no idea whether I need audio drivers or what.
Looking on HP Support and on sound card I have IDT High Def Audio... If anyone can assist I would be delighted. Have teamviewer too so would be be most greatful to even be remoted to sort this out
Thanks in anticipation

Hi david458:
Thank you for your post. I will be glad to help!
I understand that you did not do a backup and you are now having an issue. I am sending you a link to "Performing an HP System Recovery (Windows 7)" click here. and "Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 7)" click here. You can also order a Recovery kit from the driver download page click here.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

No HDMI sound on TV - Pavilion dm4-1160us Entertainment Notebook

I know there are a lot of post over this issue, but nothing is working for me. i have a Pavilion dm4-1160us Entertainment Notebook running windows 7 64 bit. I've uninstalled both the graphics and chip drivers and reinstalled (warning said the ones i was installing were older ver. than the one I had). maybe I'm not finding the right drivers to install. There is no HDMI audio device listed on the computer. Audo devices that are listed are: IDT High Definition Audio CODEC for speakers and headphones.
This question was solved.
View Solution.

Hi,
My suggestion:
Go to this site to download the required driver.
Totally uninstall the Audio driver.
Install driver from the downloaded file.
Turn off the TV and laptop.
Connect HDMI cable.
Turn ON the TV first.
Turn ON the laptop.
Regards
ps Many users have to do few tries and it turns ụp
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

No Sound on My HP Pavilion dv5-1334ca Entertainment Notebook PC

Product Name :
HP Pavilion dv5-1334ca Entertainment Notebook PC
Product Number:
NV101UA
Problem:
No sound when watching a video over the Internet and aswell on Itunes, also NO Sound when laptop is shuting down and re-starting. Please provide me a way of getting the sound back up and running, thank you.
Regards, L_B
This question was solved.
View Solution.

Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp41501-42000/sp41698.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete,download and reinstall the Chipset driver on the link below.
Chipset Driver - Windows Vista.
When the reinstallation has completed, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

No Sound on HP Pavilion TouchSmart 11-e001sa Notebook PC (ENERGY STAR)

Hi
i have a HP Pavilion TouchSmart 11-e001sa Notebook PC (ENERGY STAR) but do not have no sound coming out of the speakers.
the volume is set up high but when i play You Tube videos i get no sound
please Help!!!!!!!

Hey Cityhull,
I would like to first welcome you to the HP Forums!
With not being able to here sound from your notebook, I would like to first confirm that troubleshooting steps that you have done already. I have included the document 'No Sound from Speakers (Windows 8)', I have troubleshooting steps been completed, if so what was the outcome for the Windows 8 troubleshooting tools, and the rest of the steps.
Looking forward to working with you!
I worked on behalf of HP

HP Pavilion dv7-4080us Entertainment Notebook PC - Overheating

Team, My laptop of 3 years (HP Pavilion dv7-4080us Entertainment Notebook PC) Overheats and shutsdown every time I use it. Usually when I running video. Is this a design issue? CPU GPU to close? What recommednations do you have for me?

Hello sstuart,
Take a look at this page, which describes why the computer could be overheating. This document provides information on what you can do to reduce the heat inside the notebook.
Please let me know if this helps. Good luck!
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

HP Pavilion TS 14-n020se Notebook PC

Similar Messages

Maybe you are looking for