HP Pavilion Ultrabook 15: sound crackles/ hangs

Hi all,
My PC is a HP Pavilion Ultrabook 15-b080sb and I work with Windows 8.1 (but the problem was also there when I worked with Windows 8).
Information about my video: Adapter = Intel(R) HD Graphics 4000 version 10.18.10.3316, status Aero enabled.
Information about my sound & audio: Intel(R) Display Audio, version 6.14.0.3097 and IDT High Defenition Audio CODEC, version 6.10.6425.0
I have my ultrabook since dec. '12 and since +/- 8 months I have the problem that my sound sometimes crackles/ hangs. There are days that this happens very frequently, on other moments it doesn't happen so frequently. The crackles are there for +/- 1 or 2 seconds, than the sound is normal again. But sometimes there are, let's say, 3 crackles in 10 seconds, so you almost can't hear anymore what they are telling/ playing.
It happens also when I use my headphone, it happens in all the videoplayers I use (VLC, BS player), it happens on seeining youtube on the website or if I play a DVD, or if I listen to a downloaded video on my Ultrabook.
I'm pretty sure (not quite) that this happens only when playing sounds from a video/ clip/ movie and not if I listen to music/ words by a sound player. It also happens with sounds (without a video) I play in a videoplayer like VLC.
I'm also not sure of it, but I seem te remember that the first time it happened, it was after an update for my sound (but I don't know anymore which one).
I already a system repair, to a moment the sound was still okay, in the beginning when I had the problem. I updatet the drivers, I reinstalled the software of every sound program on my ultrabook (that is also on your website for my ultrabook).
Can someone help me please with this problem? Sometimes it's really a problem to listen to what is said.
Thanks in advance.

Hello Frodo007. I understand you are hearing crackles when sound is playing, and it doesn't matter from what sound player you are utilizing. It's good to know you already tried a system repair, and updating drivers. There is a definite possibility that hardware could be faulty, however, I don't want to sustain that conclusion immediately.
What I would like you to try is the troubleshooting on this Microsoft document: http://social.technet.microsoft.com/Forums/windows/en-US/bba248d8-05c9-4345-afc2-79b42769d4f8/window...
On the document, there is reference to a Windows Software Development Kit. If you decide to download it, please install the Windows Performance Toolkit and run it. I look forward to your response.
Mario
I worked on behalf of HP.

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Hi @topazJ ,
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
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Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Thanks for posting on the HP Forums!
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I worked on behalf of HP.

HP Pavilion Ultrabook 15: sound crackles/ hangs

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