HP Pavilion X2 detachable PC keyboard is not working

I just turned on my new X2 and the keyboard doesn't work. It's a detachable keyboard. I tried pressing esc several times when I restarted it and it still doesn't work. Any tips?

Hey  , Welcome to the HP Forums! I understand the keyboard dock for your Pavilion x2 is not working. Let's see if this is a hardware or software related issue. While turning on the notebook with the base attached, immediately start tapping F2 after pressing the power button. This should open up the UEFI hardware diagnostics if the keyboard is detected. If this does not launch leave the notebook on without the adapter connected and let the battery fully drain. Once drained to the point where it will not turn on, charge the notebook to 100% and see if the issue persists. If it does, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the following link to get the support number for your region: Phone Assist Worldwide. If the F2 diagnostics do launch the hardware should be alright. Shut down the notebook and repeat the process but tap F11 this time. Select Troubleshoot > Advanced > System Restore. Try restoring to an earlier point when the keyboard worked if a restore point is available. Thanks!

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