Hp Pavilion

Hi HP,
I've recently tried to upgrade my HP Pavilion P6-2065UK with a dedicated graphics card, However when I try to boot the machine it gets stuck on the bios
I ordered a MSI GT720 to display three screens however this card is causing me the problem at the bios and not booting into windows
I thought maybe drivers weren't being automatically installed to display the windows image however I plugged a GT520 into the Machine and it started first time no problems.
I've tested the GT720 in another machine and verified it's fully functional however it seems in the HP computer it doesn't want to have it ?
Any ideas?
I've also updated the bios from 7.14 to 7.16 which didn't help matters.

You have to insert your old graphics card and try to start your notebook.
If it works then new graphics card doesnt support your notebook
if it doesnt work then try the following
Check your RAM and HDD (Hard Disk Drive ) was connected properly
Reinstall your RAM and HDD
hope your problem was solved...

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Pavilion Elite e9180f freezes, crashes, BSOD

I am one of the many unhappy customers who bought this piece of junk (Pavilion Elite e9180f) and waited too long to return it because in my naivete, I thought it was some kind of simple software issue. Nope! It's definitely something wrong with the hardware, because the freezes and crashes have been happening since day 1, right when I took the thing out of the box.
Yeah, the system is fast and runs Windows Vista great, when it's actually WORKING, which is usually only guaranteed for about the first 5 minutes after you power the system on and boot windows. After that, it's just buying time before it crashes again. Forget trying to get anything done on this computer. Forget about asking this PC to play a video or music file without the files "stuttering" during playback. Even my 7 year old Sony Vaio which is running XP can handle playing an MP3 file without stuttering and crashing!
Like everyone else, the freezes and crashes happen either one of two ways:
1) The machine begins to "stutter", stutter more, then freeze/crash. When I say stutter, I mean I move the mouse, the pointer graphic will hesitate on the screen and lag behind. If you start to play a video or music file, this manifests in an audible "stutter". The stuttering gets worse and worse as minutes pass until eventually it freezes for good, blasting that 1/50th second moment of audio into infinity. You have to reboot immediately if you don't want to go deaf or be driven mad.
2) I will be doing nothing at the time (example, I close all programs out and leave Windows sitting on the main desktop screen), I'll walk out of the room for a minute, then come back and find I can't move the mouse. This system will often lock-up without any warning!
Sometimes I'll get a BSOD or error screen, sometimes I won't (in which case your only option is to do a cold re-boot.) When I do get the BSOD, the error is ALWAYS the "did not get a response from the secondary processor" yada yada. I wish HP would just admit they shipped this model out with a bad processor/motherboard/whatever and do an official recall. I have owned PCs for the last 13 years and this is the worst and most consistently disappointing experience I have ever had.
What is the hardware issue? Which part is the lemon part? The motherboard? The processor? The BSODs seem to indicate a bad processor. I do have the Pegatron Truckee version 1.03 motherboard. Is that the problem?
P.S. I have contacted HP on many occasions about this, literally stayed on the phone for hours with "customer support" (according to one HP rep, 80% of their customer service reps are based outside of the United States...good luck getting any "technical" help from them) to no avail. I did talk to one nice tech support guy in Canada who said "it sounds like your unit has a bad processor", so he had HP send me a box to ship my unit to their repair center so they can replace the processor. However, I have also had HP reps tell me it could be anything from the memory to the hard drive. Multiple HP reps claimed to me that they have "received no complaints" about this system. One guy told me he "thought he got an email last week" regarding "something" about the system, but couldn't remember what it was and he put me on hold while he searched for the email. He never found it. What a joke.
EDIT: Just to clarify, the crashing issue has been happening since day one, but initially I thought it was an issue with Vista. I had never owned or used Vista before, so I thought maybe Vista was just unstable. Nope. I know several people who own Vista and have never experienced these issues. I have downloaded every update from Microsoft/Windows Update. I have upgraded to Vista SP2 with all the latest drivers and software for all of my hardware. No luck. It is definitely a hardware issue. Thank god HP's warranty is good for 1 year (I bought my Elite in July).
Message Edited by Doonyman on 09-24-2009 02:58 AM

Unfortunately I have to add my disastrous encounter with HP's E9180F a true lemon HP is selling. I must take some responsibility for not carefully researching this model before I purchased, but I trusted the HP name and got stung- big time.
The scoundrel :
HP and its Pavilion Elite e9180f
Windows 7 64bit
motherboard - Pegatron Truckee ver 1.03
BIOS ver 5.22Intel Core i7 920 @ 2.67GHz
Memory 9206 MB Ram
As so many others have reported my HP E9180f started locking up and going to BSOD right out of the box. My first freeze-up came when I was doing the Windows update process. At first I didn't think much about it but I started getting random freezes a couple time a day. At that point I went online to see if others had experienced the same problem and perhaps had a fix. What I found was very troubling; I found extensive documentation describing my exact problems and what was really horrifying was the reports of how ridiculous HP's help services were treating people with the problem. At first I didn't totally believe what I was reading on HP's own customer forum; I do now.
·         I've went through the total recovery process three times now, HP techs have spent hours remotely running my computer, (yes it did lock up on them to)
·         I had to upgraded the BIOS. (HP tech tried, said he had, but he hadn't)
·         I was directed to clear the BIOS (luckily for me I had the tools
·         Updated all drivers again and again.
·         Next I was asked to remove the video card, memory, and motherboard power cable and reseat them. I declined because I didn't want to give HP any reason to void my HP 2 year House Call Care Pack which covers this unit. When I invited HP to send a service tech out to perform these tasks, they said that house call only covers part replacement, we weren't replacing a part. I couldn't believe what I was told. Are you feeling my frustration?
Keep in mind that each time HP requests that I make changes, they then ask me to test the system, which I did and each time with the same result, BSOD
I'm heading into my fifth week of working with HP to fix this problem. and I still haven't even been able to get my case moved up to a senior case manager, what a joke HP's help process is.
One conversation I loved was;
HP tech: "I'll have a senior case manager call you within 24 hours."
Skeptical me: "What should I do if I don't get a call?"
Silence, no response.
Me again: "What should I do if I don't get a call?"
HP tech: "That's an impossibility."
Guess what? The impossibility became reality (I bet you guessed) .
HP's last stall tactic was to have me fax them my proof of purchase and invoice and call back in 24 hours. Where have I heard that before? Apparently nothing can go forward until they receive it. So I faxed them the stuff within 10 minutes, and when I called back 24 hours later, guess what, you're right it wasn't on their system yet. I asked couldn't I be escalated to a senior case manager (it's apparent that only a senior case manager can do anything). "No," was the tech's reply, "call back again later".
Please if anyone out there knows the secrete to getting a senior case manager, or an HP tech support number here in the U.S. so I can get this thing fixed I'd love to know it.
Fast becoming HP never again.

Possible to connect an external monitor to HP Pavilion dv4t-4200 CTO Entertainment Notebook PC

I have a HP Pavilion dv4t-4200 CTO Entertainment Notebook PC model # A1M02AV and it has a VGA port, one that looks like a phone/broadband cable port, and one that looks like a USB port but indented on either side at the bottom. Can I even connect an external monitor? How do I find out if I have more than 1 video card? Besides the usual USB/headphone ports, I don't have any other ports. It says my drivers are up to date...but I don't even know what I should be looking for. Do I need to install something or buy some sort of adapter?
I am trying to connect a Dell external montitor via the VGA port with a VGA cable. The monitor has power but my notebook does not recognize/detect it. However, when I first plugged it in, my notebook display shrank into a square (vs the whole screen) so it recognized something...but nothing happened on the external monitor.
I tried detecting it via my display settings, but I accidentally changed some dispaly setting so that the home desktop only shows on monitor 1, but unselected my actual notebook display or something or changed it to be monitor 2 (even though monitor 1 does not exist), so when I plug the cable in to my notebook, all of a sudden my desktop goes away and it's a just a blank background screen - and I cannot access the computer display settings or anything.... when the cable is unplugged this setting looks normal, so I can't figure out how to fix it.
Sorry, I have no idea what I'm doing here - please help!
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View Solution.

Hi,
All Dell monitors come with CD's for drivers. Your laptop may not know the monitor w/o its driver, it won't install automatically. Please check:
Ringht click a blank space on desktop,
Click Personalize
Click Display
Click Change display settings
Can you see BOTH laptop screen and external monitor in there as shown on the following image:
For testing, I put my Dell monitor is my main display. If I can't see 2 monitor, you need its driver first and then check the cable.
Regards.
BH
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Is it possible to upgrade/add a graphics card to a Pavilion dv7-7000 laptop?

I've been doing a lot of research lately, to mostly no avail, about whether or not my HP Pavilion dv7-7025dx laptop can have a dedicated GPU added to it, as currently it only has the integrated Intel HD 4000 Mobile graphics card.
Mostly I've come across the unfortunate agreement that most laptops cannot have their graphics cards upgraded/swapped out, since the graphics card is soldered on to the motherboard. However, after talking to an HP "support representative", they said they believed it was possible to add a graphics card, as long as it is compatible with the HM77 45W UMA Motherboard my computer has.
Furthermore, after finding the maitenence and service manual online for my computer ( http://h10032.www1.hp.com/ctg/Manual/c03221579.pdf ) it says that it could have come with switchable graphics, specifically the Nvidia Geforce 630M or 650M.
So I am wondering, is it really at all possible to add a dedicated graphics card, either by having switchable graphics or something else? Or am I stuck with the integrated Intel HD graphics?
If I can upgrade/add a new card, where would I be able to find/buy a compatible one, and would I be able to install it myself or would I need to go to a local computer repair?
My laptop is the HP Pavilion dv7-7025dx Entertainment Notebook.
It has an Intel Core i7- 3610QM CPU @ 2.30 GHz, 8GB memory, 750GB hard drive (5400 rpm).
I am currently running Windows 7 Home Premium SP1 (64-bit).
Any other specifications can be found here:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lang=en&lc=en&product=5263030
This question was solved.
View Solution.

YoureInMySpot wrote:
I've been doing a lot of research lately, to mostly no avail, about whether or not my HP Pavilion dv7-7025dx laptop can have a dedicated GPU added to it, as currently it only has the integrated Intel HD 4000 Mobile graphics card.
Mostly I've come across the unfortunate agreement that most laptops cannot have their graphics cards upgraded/swapped out, since the graphics card is soldered on to the motherboard. However, after talking to an HP "support representative", they said they believed it was possible to add a graphics card, as long as it is compatible with the HM77 45W UMA Motherboard my computer has.
Furthermore, after finding the maitenence and service manual online for my computer ( http://h10032.www1.hp.com/ctg/Manual/c03221579.pdf ) it says that it could have come with switchable graphics, specifically the Nvidia Geforce 630M or 650M.
So I am wondering, is it really at all possible to add a dedicated graphics card, either by having switchable graphics or something else? Or am I stuck with the integrated Intel HD graphics?
If I can upgrade/add a new card, where would I be able to find/buy a compatible one, and would I be able to install it myself or would I need to go to a local computer repair?
My laptop is the HP Pavilion dv7-7025dx Entertainment Notebook.
It has an Intel Core i7- 3610QM CPU @ 2.30 GHz, 8GB memory, 750GB hard drive (5400 rpm).
I am currently running Windows 7 Home Premium SP1 (64-bit).
Any other specifications can be found here:
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lang=en&lc=en&product=5263030
Hi,
You can't add a dedicated graphics card to the system like this. The vga is soldered to the board so no way you can just plug it in like on a desktop. However, you can buy a new motherboard with the dedicated graphics card on it. It also requires a new heat sink.
Manual: http://h10032.www1.hp.com/ctg/Manual/c03221579.pdf
You need a 682040-001 board plus 682061-001 heat sink to have a dedicated graphics card on your laptop. Have a look on ebay for the part numbers.
Dv6-7000 /Full HD/Core i5-3360M/GF 650M/Corsair 8GB/Intel 7260AC/Samsung Pro 256GB
Testing - HP 15-p000
HP Touchpad provided by HP
Currently on Debian Wheeze
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Can't install HP Color LaserJet CM1312nfi MFP at notebook HP Pavilion

I bought new notebook HP Pavilion 13-a051sr with Windows 8.1 (x64) onboard.
I'm trying to install HP Scan.
While installing all-in-one HP Color LaserJet CM1312nfi MFP using "CM1312series-win7-full-solution-AM-EMEA1-v5.1.exe" can not get after the dialog window "Locating the printer". Printer could not be found even if I write down printer' IP-address. The latest printer firmware is already installed. Firewall is disabled, antivirus is closed.
I installed printer without any problems using it IP-address. What can I do in order to install scanner module?

HP Print Drivers

Pavilion G6-1203ey: Hard Disk Test FAILED, but can still boot into Windows

Hello
I have HP Pavilion G6-1203ey laptop. After installing Windows (7 ultimate, 64 bit) and some drivers on it and after several restarts, it hanged at Windows logo and I had to turn it off with power button. Then after turning it on, it gave me the option to repair problems which are preventing it from starting up, from there I let it to restore the computer to an earlier restore point and after a restart the Windows was working again. After that I decided to do a hard disk check just in case.
The Hard Disk Self Test ended up with a message: Hard Disk 1 Full (305). Then I installed HP Unified Extensible Firmware Interface (UEFI) Support Environment and did hard disk from there. I chose the comprehensive test from the options, but it finished fairly quickly (in ~1 minute) with the following output:
Testing Drive: 1
Hard Disk SMART Check : PASSED
Hard Disk Short DST : FAILED
FAILURE ID : PTTU22-5T774L-MFPV4K-60S003
PRODUCT ID : A5Q15EA#B1R
Hard Disk 1
Hard Disk Test : FAILED
A bit more background:
The previous owner told me that the original HDD was faulty which is why he replaced it with this one last year. He said that other than that there has been no problems with the laptop. The Windows is working right now and this HDD is quite new so I would not have expected any problems with it, but the results from the previously mentioned tests seem troubling. Is there a reason to worry?
Thanks
This question was solved.
View Solution.

Hi Alnuir,
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I read your post and looked into the failure ID that you posted regarding the failed Short DST test. That error is indicating a hard disk failure meaning that if it hasn't failed it might soon. If everything is working I would considering backing up your data on a regular basis just to be safe. You could have a local technician take a look at the hard drive to see how close it is to full failure.
Thank you,
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Thank you,
BHK6
I work on behalf of HP

Fresh install Win 8.1 Pro into Pavilion X2 (10", 32GB tablet)

Have a Pavilion X2 (32GB version) with Win 8.1 Bing.
Need to get into domain, therefore wanted to fresh install Win 8.1 Pro, at the same time remove the recovery partition for more space.
F10 to bios to set bootup to USB drive, pops in a Win 8.1 Pro x64 installation disc, but X2 refuses to boot to disc.
Is it the x64 version disc problem or have i missed some setting to make the X2 boot to disc properly??

HI @Nikola84 ,
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
How Do I Find My Model Number or Product Number?
I understand that you are trying to install a clean version of Windows 8.1 ( 64 bit).
What edition of of Windows 8.1 (64 bit ) are you trying to install?
Please provide your exact model of Pavilion 10 x 2.
Regards
Sparkles1
I work on behalf of HP
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CAN I INSTALL WINDOWS 8.1 IN MY HP PAVILION G4 2014-TX?

Hello! I want to know if I could install a windows 8.1 pro 64-bit in my HP Pavilion g4 2014-tx. The windows installed in the laptop is windows 7 home premium 64-bit and I want to upgrade to 8.1. I hope you can help me here!

Your computer can be upgraded to Windows 8.1
Suggest you run the Windows Upgrade Advisor to see what may have to be addressed:
http://windows.microsoft.com/en-us/windows-8/upgrade-from-windows-7-tutorial
This will show you how to upgrade::
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03457468
Should you need drivers go to this site when upgraded::
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03457468
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

Unable to install Windows 8.1 pro 64 bit on my HP Pavilion g6 1318ax

Hello,
I have Windows 8.1 pro OS on my machine but that's 32 bit. I am trying to install 64 bit of the same but it says "This app can't run on your PC". The machine I am using is Pavilion g6 1318ax.
Please advise.
Thanks in anticipation.
Regards,
Dev

Hi:
You have to boot from the 64 bit installation media and do a clean (custom) install.
It will not run from a 32 bit Windows desktop.
No 64 bit operating system will.
In other words, you can't upgrade from a 32 bit to a 64 bit operating system, and retain your programs and files.
So back up any files you don't want to lose.

How big of a hard drive can I install in my HP Pavilion Elite e9220y Desktop PC

I have a HP Pavilion Elite e9220y Desktop PC I have gotten an error on my hard drive BIOHD-8 imminate failure, I am going to replace my drive and would like to know if I can replace it with a 2 TB?

Hi,
Should be ok to use 2TB HDD and lower. Anything bigger/larger (capacity) than 2.2TB you may get problem and have to do more work to be able to get it right.
Regards,
BH
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How can i perform system image recovery in windows 8.1 hp pavilion g6

recently i upgrade my hp pavilion g6 to 8.1pro..i need to create an system image file of my windows 8.1..so plz give me a detailed procedure...to store it on dvds/online hp backup recovery...
Is this image recovery working properly when my system got in big trouble???

When requesting assistance, please provide the complete model name and product number of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of the computer, inside the battery compartment, or on the BIOS startup/setup screen. Please do not include the serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
Please use Windows "System Image Backup" utility to create an exact image of the Windows 8.1 partition as it currently is, on an external hard drive. You may also need to create a Windows "repair" disc. If your computer developes issues or you need to replace the hard drive, all you have to do is "restore" the image to the computer. Please see Windows 8.1 Tip: Use System Image Backup for instructions on creating and restoring a "Windows - System Image Backup."
This process is not a system recovery and is different than using Window Restore or Refresh, or HP System Recovery.
If you have any further questions, please don't hesitate to ask.
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What do I need to install a second hard drive in my Pavilion dv7-6b77dx?

I have a HP Pavilion dv7-6b77dx Entertainment laptop and want to install a second hard drive in the second empty bay. I have a 32o Gb drive but I need the cable to hook it up. Where can I find the proper cable?

Hi, you can order the hard drive upgrade kit here:
http://h20141.www2.hp.com/Hpparts/Search_Results.aspx?mscssid=92A6CF5069A84DB8994705680353B526&Searc...
The service guide for your PC is here http://h10032.www1.hp.com/ctg/Manual/c03043778.pdf
-Bryan
I am an HP employee

Pavilion dv7 - Can I add a second hard drive?

I have an HP Pavilion dv7 2173cl laptop. I've read that I can add a second internal hard drive. Is that correct? If so, what is the max size that it will take? Any special type that I should buy?
Thanks!
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Hi,
This model allows to use 2 HDD's. Max capacity is 500 GB.
To install second drive you will need Hard Drive Caddy and Cable Connector. You may buy them here.
Here is service documentation for your model. On page 46 you may check where you may install secondary hard drive.
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Audio duplicate feature on hp pavilion-1247cl notebook using windows 7 not working

. i have a hp pavilion dv6-1247cl laptop.running on windows 7 initially i was able to use the duplicate feature-fn/f4 key to display and hear my web page on the tv screen using the hdmi cable connection. i am unsure if i have accidentally changed a setting recently on my laptop or what,but i am unable to get sound audio any longer through my tv or receiver system as before. the video from the laptop on the tv still shows fine the hdmi connection ran computer to tv then audio cable out from tv to receiver. i can get the sound to work if i connect an audio cable directly fron the hp headphone jack on my laptop into the same audio input channels in my receiver. anyone got any ideas if the laptop is on the fritz or do i just need to change some setting ps the laptop is relatively new thanks for any input ..

Thanks for the help, but I found the program to fix it. After searching for hours. I stumbled upon this link and it finally worked and the unknown device was only my headset and the other one I just updated by making it search online for the software. Here is the link for other people to use to fix their usb port problems. - http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?javax.portlet.begCac...

HP Pavilion M7 Finger Print Reader Not Working

Hi,
I recently purchased an HP Paviolion M7.
I put an OCZ SSD in, and ended up doing a fresh install using non-HP Windows 7 (64). Using the HP Recovery Tools is simply not an option (believe me I tried).
I have everything working now, except for the Finger Print Reader. I have tried everything I can think of and could find.
I am using all the drivers/software from:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5273...
I have done these things:
https://support.authentec.com/Forum/tabid/318/forumid/49/threadid/600/scope/posts/threadpage/2/Defau...
http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/HP-Pavilion-dv7-4020sa-finger-print-reader-...
And more.
I believe the issue is because Biometric Device is Unavailable to Windows, see this screenshot:
I believe the above picture causes the Authentec HP SimplePass software to not recognise the driver version, see screenshot:
Any ideas?

I am sure they are the correct drivers, they worked with the system when it was an "HP" version of Windows.
The screens work for me, here they are again:

Can I display a Power Point presentation in full screen on an HP Pavilion g

I have a working Power Point presentation with an imbedded video, whic means I can not use Power Point "Show". Can I display a Power Point presentation in full screen on an HP Pavilion g? If so, how do I do it?

Hi,
On any machine, please try:
Click the "Options" tab on the PowerPoint toolbar,
then select "Play Full Screen" from the "Movie Options" group.
The "Options" tab is located directly underneath the "Movie Tools" button.
Regards.
BH
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Hp Pavilion

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