HP Pavillion 15 Notebook Video green screen

It seems that when I try to load a video on Facebook, You Tube, Yahoo, etc... once the video starts the picture turns green. The Audio seems to be ok, it is just the picture itself. I am running Windows 8. Thanks for the help!

Hi james13,
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I grasp that when you play videos, the audio is fine but the screen turns green. This can be caused by the video driver.
Is your Adobe flash player up to date?
Have you done all your Windows updates?
Have you run the HP Support Assistant to aid with updates and resolving issues.
Here is Microsoft document that may also aid with this issue. The screen may appear black or green during playback when the Windows Media Player control is embedd...
If you would like further assistance, would you please provide your exact model of HP notebook and the Operating System you are running. How Do I Find My Model Number or Product Number?
Sparkles1
I work on behalf of HP
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HP 15 Notebook PC - Green screen when playing video

I have got a new HP 15 Notebook PC. When I try to play a video on Youtube or Iplaye I can hear the sound but don't get a picture, I just get a green screen. How do I correct this.

Hi,
Try the following.
Right click on the video ( green screen ) and select Settings.
Remove the tick from the box next to 'Enable Hardware Acceleration' and then click close.
Refresh the current page and see if the video now plays Ok.
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Hi,
Try a clean installation of the Flash Plug-in as follows.
First, download the Flash uninstall utility on the link below and save it to your Downloads folder.
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This question was solved.
View Solution.

Hi,
Try the following.
Right click on the video ( green screen ) and select Settings.
Remove the tick from the box next to 'Enable Hardware Acceleration' and then click close.
Refresh the current page and see if the video now plays Ok.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Hi:
See this thread for a possible solution...
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Hi,
Try the following first.
Start a video playing.
Right click on the video ( green screen ) and select Settings.
Remove the tick from the box next to 'Enable Hardware Acceleration' and then click close.
Refresh the current page and see if the video now plays Ok.
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When the installation has completed, restart the notebook.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Hi,
Try the following.
Right click on the video ( green screen ) and select Settings.
Remove the tick from the box next to 'Enable Hardware Acceleration' and then click close.
Refresh the currnt page and see if the video now plays Ok.
Regards,
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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Hi:
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Hi,
You need the following software:
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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Hi,
For online videos: perform a clean install Flash Player may help:
http://helpx.adobe.com/flash-player/kb/clean-install-flash-player.html
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

The Green Screen and Video Problems

Hello,
I've read through the issues and answers on this topic but some of the things are working and some not. For isntance, I was able to resolve one of my issues with some other fixes I had found through general online forums for the "green" screen which plays with only audio. It seems to be working for me on you tube but not on Facebook anymore alhtough Facebook videos worked the first time around when I rebooted.
What I did was go into my internet options and under accelerated graphics I ticked use software rendering instead of...
and under the security tab I ticked enable 64 bit processes in enhanced protected... Should the Enhanced protected mode be enabled as well then? Should I tick that option.
I also treid to do what the answers recommended...such as right clicking on the video in Facebook when it is playing and while I do get a pop up I get settings options or global settings and adobe flash player info...clicking on settings gives me options but none for the "display", only for my microphone, camera and storage. If I click on global settings, it takes me to flash player help. And last option I get my version of Adobe info, which is version 13.00.214. So no option to untick disable accelerated graphics cause I think I've done this in control panel already.
But now why it is working with youtube and not with Facebook videos I also tried to play some home videos like wmv files and other video files in my windows media flash player and there I get a black screen but still audio plays.
My computer is an HP Pavillion Notebook PC and it came with Windows 8.1 already installed. My Graphics Display adapter is an AMD Radeon R5 Graphics Card.
So what the heck do I do now. Should I install newer Adode Player? Even when unticking the accelerated graphis option, this is really not a solution to the deeper problem and issue, because then it slows down your graphics?
My computer is not even a week old and I hate having to always download fixes and constant updates and spend hours researching and trying to fix a problem that really should not occur to begin with. Why are there so many glitches with Windows? Is this a problem related with windows updates as well. Active X controls? Compatibility isuses with 64 bit processes. Should I use Firefox. I did that with my old HP which finally kicked the bucket and that is why I had to buy a new one. I had to replace my battery before even a year and my warranty battery did not last that long either and then the thing finally overheated and died. But I had lots of similar things happen before with last HP laptop so is it Windows or is it HP or is it browsers, players?
I am sorry if I am unloading on you...I don't mean too but it is just soooo frustrating as a consumer to have to always go through these kinds of things. I use my laptop for self employment so please help!!!!!
Thanks for letting me vent.. I would appreciate your help, thank you.
A frustrated customer
This question was solved.
View Solution.

Thank you for visiting the HP Support Forums and Welcome. I am sorry you have experience any issues. I have looked into your issue with the Video issues.
Have you uninstalled Internet Explorer?
Have you tried Google Chrome?
It already includes Adobe® Flash® Player built-in. Google Chrome will automatically update when new versions of Flash Player are available. Adobe are on version 15. Here is a spot to update. This does have a link to Google Chrome as well.
Here is a link to common Flashplayer issues.
I would try a system restore as this would undo any changes that might have happened with a Microsoft update. Sometimes they have not finished or been installed on the Notebook.
Hope this helps you.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Cannot see video, I get green screen and can only hear the contents

I've unintalled flash player and adobe shockwave and re-installed it again but I am getting the same problem. Video is not working. I dont know what to do.

Hi ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about yourwith the Video not working correctly or green. Try clicking on the green screen, in the tab named Local Storage and put 10 KB and the green screen should disappear. Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating as the graphic driver could need updating. Have you tried another browser? This link will help you update your browser if needed. Let me know how this goes. Thanks.

Green screen playing videos

green screen playing videos
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Edit Message
‎04-04-2014 10:58 PM
»HP Pavilion g6-2235us Notebook PC
Serial Number:   [edited by Moderator]
Product Number: C2N50UA
windows 8.1 i keep getting a green screen when playing videos. audio is fine.   please help!

Hi ,
Thank you for visiting the HP Support Forums. I'm sorry to inform you that your post has needed some editing to remove personal information such as the Serial Number in your Post. From our Rules of Participation:
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HP Pavillion 15 Notebook Video green screen

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