HP Pavillion Does NOT work Straight Out of the Box after Purchase

My daughter bought a new HP Pavillion from Office Depot before starting computer classes at the university.  The first one would not work at all and after the tech folks tried all that they could and it would not work, the Office Depot staff exchanged it for another one.  Straight out of the box, it does not work. It crashes constantly.  My daughter has spent HOURS that she needs for assignments on the phone with HP tech support.  Here is where she stands with the situation now:  She bought the extended warranty, but apparently that does not cover computers that don't work.  The HP warranty....does not apparently assure that you get a working computer either, even when it's just days old and won't function.  So....after spending from about 1p to nearly 6p today on the phone with HP tech support, she is not assured that it will work. 
They are calling back on Friday to see.
So if it is NOT working, are we just out of luck with a piece of junk that does not function except as a word processor?  That won't connect to the internet without crashing?  We have been given no options or assurances.
( Post edited by Moderator)  When you buy a computer, it should work when it's brand new.  If you have a warranty, does that mean that HP stands behind their product and refund the consumer's money when it doesn't?  The new HP Envy printer did not work, due to a defective ink cartridge enclosed with it.  Does any HP product work at all? 

@Mariellynne 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/bd-p/Hello
I work for HP

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