HP Pavillion dv 9000 hinge broken

I just got off the phone with customer support regarding a broken hinge on my notebook computer. This has been a know problem with the computer and I was told there was nothing that they could do regarding my case because the "service enhancement" (not a recall on fault products) that was available expired May 2009. So if you own one of their computers that has a known problem and it breaks out side of this time you are SOL.THIS IS A KNOWN PROMBLEM WITH THESE COMPUTERS!!!! YOU SOULD FIX THEM WHEN THEY BREAK...
I have owned HP my whole life and this is how they treat loyal customers. This is really to bad because I am getting married in the next year and my partner owns apple. We were actually talking about getting a new desktop and because of this issue with the service that I received we will raise a family on Apple. Was $100 really worth one and probably more generations of families not using your product?

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HP Pavilion dv 9000
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Pavillion DV9720ea Left Hinge Broken

I purchased a Pavillion DV9720ea laptop in March 2008.
2 weeks ago whilst opening the laptop I heard a cracking sound. Upon investigation the left hinge had come apart slightly and there was broken plastic and a small bronze coloured circular fixing fell out.
I am led to believe that the laptop now requires a new hinge, back cover and bezel at a cost of £175 (including VAT).
It appears from research on the internet and speaking to a number of UK based repair centres that this is a common fault with this series of laptops.
HP refuse to acknowledge this as a fault despite numerous complaints by customers with this very fault.
There has been a limited recall on earlier models in the Pavillion DV9xxx range for this very fault, yet HP are still prepared to fix this issue.
I have spoken to numerous members of HPs South Africa based call centre, and each time I have been told that it has been escalated as far as possible, only to find out that there are indeed people I can (and have) speak to. In fact, I apparantly spoke to someone in the Managing Director's office in South Africa (Somehow I don't think so!).
Does anyone know what my next steps should be? Has anyone else had the same problem?

Unfortunately, I am in the UK and the price for anything to be repaired by HP is around £300 (Approx $450).
The price I've been quoted is from an approved repairer at £175 (Approx $260).
The people I've spoken to at HP all deny that there is a problem and are unwilling to help - they've not even discounted the cost of the repair on a fault which they are fully aware of from the sounds of it

Hp J6480 left cover hinge broken while changing cartridge. How could I replace that?

HP OFFICEJET J6480 ALL-IN-ONE. The left HINGE of the cover has broken while changing the cartridge. How could I replace it?
Thanks
James
This question was solved.
View Solution.

Can't replace it. Just remove 1/2 of it.
Officejet J6480 All-in-One
I have the right hinge broken. I removed the 5 screws,
one for the hinge cover in the back, and
4 holding the top hinge in place.
Once removed the top closed fine. I will be careful in opening it to replace the ink. It takes a hex head screw driver: T9 X 40. I got a new cartridge and it is working fine with the top half of the hinge gone. Note: the bottom broke but I removed the top only.
I have not tried any major copy jobs or scanning but I don't see that they would be effected.
HP Tec Support offered me a 6500N for ~ $100 about $30 off from what I could get from Sam's Club. Not sure if it is the exact printer from Sam's.

Dm4 Left hinge broken

I'm wondering how a notebook (dm-4) tht has been on a desk in the open position 80% of the time since 2012 can have a hinge broken? This note book was seldom closed, so my question is _ How would this hinge stand up for a user tht indeed does take the notebook to work, classes, the coofee shop ect.. whn sitting on a desk n seldom closed the hinge has failed?? The dm-4 has seldom left the desk it is on..... n thy call ths a note book. Note books r made to open n close... hence the moniker "notebook" thy open n close.
Now I have a unit on a desk tht has a sign "DO NOT CLOSE" seems silly. The Hp repair cost @ $179.99 is wht I see has a kick in the gut to it's users. The hinge is a very important part tht should hold-up n preform over time. Come-on Hp !!

Hello, Eric,
Left hinge of my HP Pavilion dm4 1165dx laptop was broken.
I contatcted the HP service center on phone, told by the customer service representative:
1. The only way HP epairs the hinge is replacing the entire LCD display, @US$190, with 7 - 9 days of turn around.
2. There is no HP service enter in Los Angeles, CA where I can take the laptop to be repaired.
3. On-site technician service is not available at Los Angeles, CA.
4. I can 'take it or leave it' for the service available to me.
No. 4 sounds harsh, particularly to a long time loyal HP customer such as myself.
However, that aside, what can I do to have my laptop repaired reasonably?
No one can afford to be without a laptop for 7 - 9 days for loss of productivitiy.
Since you represent HP, is there anything you can do to help me? The bevel for display cracked at the corner due to the broken hinge when I tried to close the laptop. I need to repair the hinge before it cause more secondary damages.
Thank you kindly.

SL500 Left Hinge Broken

I got a Lenovo SL500 almost 2 years ago now and the left hinge on it just broke. Right now I'm typing this on a slightly sideways monitor . This thing never even leaves my desk, I googled it and found that a few other people have experienced broken left hinges. Looks like a design flaw.
Link to picture
Is there anything I can do to get this fixed?
Pictures attached:
http://imgur.com/flCzn.jpg
http://imgur.com/Ksq25.jpg
Also, I just saw that a bunch of other people have this same problem even on this forum...
Moderator note; embedded picture(s) totalling >50K converted to link(s) Forum Rules

HI,
I have just experienced same issue. I have 2 SL500 type 2746 both left hand hinges broken. One i have sent for repair with Lenovo awaiting quote. I am keen to see if this is a growing issue amongst many customers as I am now expecting to see many more with the same issue which potentially will amount to a significant cost to me for repairing them considering they are not 2 years old as yet. I opted for Lenovo as opposed to other makes due to the IBM heritage and advertised duarbillity.

Hinges broken 17" Pavillion dv9500 notebook Service Tag dv9610us

My 17" Pavillion dv9500 notebook (Service Tag dv9610us) has 2 broken hinges.
I understand this is a common problem with this family of laptops and I believe there are videos on YouTube to show how to fix them.
I ordered what I thought were OEM hinges from a non HP website and they are extremely stiff.
Almost impossible to rotate by hand.
I would have ordered from HP, but I don't want to spend a lot, because I need more RAM and the frame for the monitor too which is also cracked.
Is it normal for new hinges to be so stiff ?
Is the plastic frame on the same side of the monitor called the Bezel, or are both the front and back of the monitor cover collectively called the Bezel ? The HP Store doesn't show a photo.

Thanks Run-ner !!
Well since you've been so nice, I'll try another question.
How do I determine if this laptop is considered Single Lamp or Double Lamp. The part numbers for hinges differ.
HP Pavilion dv9610us Notebook PC
Display 17.0" WXGA+ High-Definition BrightView Widescreen(1440 x 900)
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01162111&tmp_task=prodinfoCategory&lc=en&dlc=en...
Thanks !!
Chris

HP Pavilion dm4 case, bezel, and hinge broken

About a month ago, I found my casing coming apart as I opened my Pavillion dm4. This has never happened before. I didn't do any damage to it. It just happened out of the blue. Then, the left hinge began pushing on the front case of my laptop and eventually broke it into pieces. When I open my laptop, I have to very carefully pry open the left side so it does not break any further or ruin my screen indefinitely. I have already paid about $200 to replace my display screen because the broken hinge casing somehow ruined a huge chunk of pixels. I have images, but it won't let me attach them. I have had it for about 2 years so my warranty is up. I'm debating just throwing my laptop in the trash and purchasing a new Samsung or Macbook or something, just not another HP! I have called tech support and they won't help me at all until I let them process $200 on my credit card. HAHA I am so disappointed in this company and in my investment. Anyone know how I can repair my laptop?

,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

MacBook Air hinges broken

Anyone have any suggestions on repairing the broken hinges on a MacBook Air? The cheap plastic hinges on mine have broken and the monitor is about to fall off. Does anyone know why this obvious design flaw is not being covered under a warranty and have any suggestions of what to do? Everything else about the computer runs great so I don't need or want to buy a new computer because of a design flaw. Thanks for your help.

Ask Apple why it isn't covered. We as fellow users can not give you a definitive answer.

Macbook air hinge broken

Hi all, the right hand side hinge of my 2.5 year old macbook air has broken into pieces, and cracked and broken pieces of plastic off the grey plastic tubular hinge interconnecting piece. Does anyone know if this is covered by any kind of warranty for faulty parts? the metal hinge has broken and the screen is literally hanging off, although the computer has suffered no abuse or any kind of hit, just normal and infrequent opening and closing!

As Tony recommended you need to contact AppleCare directly. But hopefully this thread will serve as a reference point - https://discussions.apple.com/thread/1893302?start=0&tstart=0
If you go through it all (and it's very long) you'll see that covers over 2 years and more importantly has had mixed results from users. It looks like Apple is handling machines on a case-by-case basis.

Satellite lid hinge broken

I am currently deployed to the Middle East. Stateside, I work as a computer technician and operate a helpdesk. I deal with various computer brands on a day to day basis. I bought a Toshiba laptop, model Satellite C655-S5122, for personal use from a friend before I deployed. I already owned an ASUS tablet but wanted a way to more conveniently take online college courses. The Toshiba was only two months old when I purchased it. I inspected the computer and there was no damage to the outside and functioned properly. Three months after I purchased the computer I noticed the left hinge of the lid did not close properly. Not long afterwards the right hinge started malfunctioning also. I have seen this issue in other computer brands. Typically the issue can be resolved with replacing a screw that is loose or fallen out all together. I took the back off the computer in an attempt to tighten the screws that hold the hinges in place. It did not take me long to realize just how poorly made this computer is. The hinges were screwed into the bottom plastic shell. The plastic screw holes that hold the hinges in place had completely broken off. The screw holes were not even reinforced. I understand this is a base model computer; however, it was unable to hold up to normal wear and tear. The computer has not been dropped, hit, or slammed. When closing the lid I have always held both sides and closed it easily. I am very disappointed in how this computer was designed. I have attached pictures showing the problem. Pic 1 shows the screws that hold down the hinge with the broken plastic attached.Pic 2 shows the plastic that houses the screw holes. The plastic was painted copper to look like metal.Pic 3 shows both hinges that have broken the plasticPic 4 shows the broken plastic that used to be the screw holes I want to reiterate that the computer in the above pictures was not dropped or mishandled in any way. The damages occurred from normal wear and tear. The Toshiba Satellite C655-S5122 is by far the most poorly designed computer I have ever worked on. I will not be purchasing another Toshiba brand product and will not recommend the brand to my customers until Toshiba can produce a better product.

So my son got the Satellite C655 for Christmas 2011. He only needed it for minecraft so it seemed like a more than cabable laptop. How wrong.Wish I had seen rewiews here first.The hinge broke on the right side of the laptop, and he continued to use it, though not much time passed before the screen stopped working. We got him another one (ok so now I sound really dumb..). Anyways we put the broken one to one side until my wife said she could do with a new laptop, You know what? We should get the broken one repaired under warranty. HaHa..You have all read the rest, pay for sending it back after explaining the reason for sending it back, and of course Sir, We at Tossiba will fix it for you.So now...
SubjectQuote Hold Discussion Thread Response Via Email (Susan Herrschaft)12/11/2012 04:23 PMHere are two pictures showing liquid damage.
Thank you for your patience,
Toshiba Repair Depot Customer By Phone (Entered by Toshiba Customer Relations)12/10/2012 04:04 PMI would like to see the pictures Customer By Phone (Entered by Erika Sala)12/10/2012 04:00 PMI have a case number **** Removed***. It said that they are attaching pictures and there's no picture. Response Via Email (Susan Herrschaft)12/10/2012 03:23 PMYour computer is currently on a quote hold because we found LIQUID_DAMAGE_REPLACE SYSTEM BOARD_KEYBOARD. The standard warranty does not cover this type of issue. If you would like us to proceed with this repair there will be a charge of
$ 325.00.We accept Visa, Mstr Cd & Amex. Please give us a call at 1-800-457-7777. If we do not hear back from you, we will send the unit back unrepaired on 12/14/12. The reference number is 1**** Removed***.
I am attaching the pictures of the damage Question Reference #**** Removed***Date Created: 12/10/2012 03:23 PMLast Updated: 12/11/2012 04:23 PMStatus: Pending – Waiting on Customer Yeah... Well... Tossiba will not fix the hinge which has caused the screen to fail. They state water damage, and once the system board & keyboard are replaced they will send it back (please note - with the screen not working or the hinge fixed, so its useless.Not sure what to do as I'm quite prepared to go via the Jams arbitration which is $400 though Tossiba will refund the cost. I'm looking at this and should speak to Jams http://www.jamsadr.com. pictures attached that Tossiba sent me (very kindly)... Toshiba corprate division called yesterday & you are correct in thinking that toshiba denies any faults with its hinges. It's all my sons fault & he has to pay for it even though he is 12 and cant work!!! Another big disaster should have purchased him an Apple like I have as their help is amasing, and not transfered to an agent in India that can't access information unless you allow then two minutes (maybe that is the connection speed of Toshiba computers)! I'm very unhappy and will be looking to get compensation.

Pavilion dv7 - heating and fan problems, hinge broken - DO NOT PURCHASE THIS JUNK!!!

This message is targetted towards people looking to purchase an HP Pavilion dv7 series of notebooks. Hopefully they are scanning these boards prior to purchase, something I (very) regretfully did not do.
My system: Intel i7 Q720 @ 1.60GHz, 8GB, ATI mobility radeon HD5650 1GB, Windows 7 home premium 64 bit.
Almost immediately, there were severe overheating problems. Even under normal use (1- 4% CPU, Word, Excel etc.) it became too hot on the left side to keep on my lap. My kids actually burned their hands on that part. I once used it on a table with a vinyl tablecloth. It actually melted the vinyl!
Running any CPU/GPU intensive software causes a shutdown due to overheating, a real nuiscance with playing games or watching video in HD. Just as a test, I ran one computationally intensive program overnight while I kept the machine in my freezer. Even then, it overheated and shutdown! (I have not overclocked; just running my software on the hardware as purchased).
Even in normal use, the fan runs very high, and is very noisy. It is so noisy that I cannot leave it on in my bedroom.
Finally, because of the positioning of the vent, I am certain that the intense heat weakens the left hinge. I am very careful with how I open lids, always with both hands on the lid. Within two months, the left hinge cracked. I argued extensively with HP, but they insisted that it was my fault, and I was charged for the fix.
I'm wondering whether the designers ever turned on (let alone stress tested) these units prior to selling this piece of !@#$.
Added bonus: within 4 months, the hard drive failed, though I can't pin that on HP. While the drive was getting replaced, I went out and bought an Acer. It had better specs than the HP, was cheaper, lighter, and even with the CPU at close to 100 percent, the heat is hardly noticable, and the fan is barely audible.
I bought HP because most of the scientific instruments in our labs is manufactured by HP, and it is truly high quality , high precision equipement, some of it running for over 25 years problem free. From that, I really trusted the HP name, I trusted that their PC division would have equal quality and standards. !#$% was I wrong! I'm glad they're getting out of the PC business.
The only reason I'm keeping this junk is because I took the extended warranty at the store, and under it, after three major repairs, they will get me a new notebook of equal or greater value. I can't wait for that inevitable third breakdown!

The dv 7 eg 4012 is the biggest disapointment:
the hinge brakes, it has an overheating problem!!!
Be prepared to replace it after 12 months or pay the bill for the repairs, hundreds of dollars.
I purchased the laptop directly from the hp online store about a year and a half ago.
First of all I had to install the latest drivers because hp is not making sure it comes with up to date drivers.
To find out what the problem was I had to contact the costumer service about 6 times.
After about 12 months the laptop startet splitting at the left hinge. The HP Costumer Service looked at the photos and told me this, Quote: "We have received the attachment of broken hinges and find it is an user damage hence, the service of the Notebook would be done on chargeable basis."
Before you want to buy a hp laptop, please type into google: broken hinge hp laptop
And you will see hundreds of posts of disappointed costumers.
Even class action lawsuit have been taken out against them.
For me, this was the last time that I invested about a 1000 Euros( bought it in Europe) in a product which needs to be replaced after a year and a half.
Please stay away from this product,
except you have plenty of time and money to keep this machine alive.

Broken Hinge/Broken Display?

I have a 2010 Macbook pro. A few months ago my laptop fell off a counter at work when I was out of the room. Since then, occasionaly my screen would go black and I would have to re adjust the screen and it would go back to normal. The bottom panel was slightly ajar but I didn't bother doing anything because I have a case and that seemed to protect it well enough. last week, I finally took it in to be looked at by the Apple Store. They said that the left hinge was broken and it was probably rubbing against the display cable. They wouldn't fix it because there is some water damage, I guess. a few days later I saw that the apple genius guy put the bottom panel on in such a way that the display cable was sticking out and every time i opened or closed it there was a cracking noise. Presumably, due the increased friction between the display cable and the faulty hinge, the color black has turned into flashing green color.
What should I do? I was able to fix the hinge but the cable is presumbly damaged and I can't afford to replace the entire display. Can just replace that cable? Should I go back to the genius bar and beg? Can I configure my display settings to show black as a dark grey (which seems to show up fine)?

No need to beg. Apple has a 90 day warranty on all its repairs.

Pavilion G7 2054A left hinge broken require guidance on how to send back to HP

Re: Envy m7 Notebook with a Broken Hinge
Options
‎09-08-2014 11:58 PM
Hi Jeff or anyone from HP support I have A pavilion G7 2054 SA (UK model ) which has a broken left hinge can some one please help me as to how to return to Hp as my laptop is still under warranty. please see below:-
HP product warranty results
The following information was returned for your product
Serial number [edited Serial Number by Moderator] Product number b3r83ea Warranty status Covered under warranty Warranty end date 2014-10-07 (YYYY-MM-DD)
Reply

Hi @polemanone ,
I have sent you a private message. If you are not sure how to check your private message then this post has instructions that will guide you through the process.
Regards,
George
I work for HP

HP Envy 6 1210sw - both hinges broken, already repaired two times

Dear Support Team / Forum Users, I am writing to seek for advice on the famous 'broken hinges' issue, this time with my 2 years-old HP Envy 6 1210sw laptop. Both of the screen hinges are broken now (for the third time), which makes it impossible to use the laptop comfortably of course. This particular machine has already been serviced twice due to the same issue - I have always got a new screen lid replaced. However, as this is a design fault, the hinges would be broken again after 4-6 months of usage. The warranty on the machine has ended in April 2015, however the warranty on the screen lid / hinges must have been extended, as they have been replaced. It makes no sense though to replace them over and over again with a new screen lid, as they will brake anyway. HP, please advise what could be done in this matter - do you replace the badly designed machines with the new ones? Thank you for your support.

Hi @MV91 ,
I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
Regards,
George
I work for HP

HP Envy Touch smart laptop hinge broken

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Thank you,
Omar

The hinge is broken on the right side of my laptop -- the entire black undersection is loose causing the disc drive drawer ro be askew......please help, where do I get this fixed and is it covered under warranty??

HP Pavillion dv 9000 hinge broken

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