Hp pavillion dv6000 webcam not working after windows 7

my webcam does not show up or even work after windows 7?

Same problem here
I have a dv6000 laptop , freshly "upgraded"to windows 7.
device manager does not see the webcam.
I have downloaded both sp33544.exe and sp 35414.exe hoping that one of them would work (using xp compatibility and runing as administrator).
no luck!
any help would be greatly appreciated
thanks,
jmpaq

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Hi mtaylor748,
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I see by your post that the USB isn't being recognized.
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Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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{Personal Information Removed}

arby96 wrote:
Help please, I have been trying to fix this problem since I purchased this Touchsmart IQ524 and installed Windows 7. I have installed every update on the HP site per insturctions. The only time my webcam works is if I return to vista operating system, which is unexceptable. I should have waited to purchased after windows 7 came out. This is the worse HP computer I have ever owned and the worse customer service. When this orginially happened I was told I had to stay on Windows Vista and customer support did nothing for me. Its been over two years and I thought I would find a repair solution on the HP page, I have tried them all and still now webcam working. I am lost and very angry. I get a code 43 error when trying to load the webcam drivers. My computer keeps giving me a message that windows does not reconize the device installed on my computer. It states its is an unknown divice. I have tried to unstall it, but everytime I restart my computer it reinstalls it. Please help me, I paid over a $1000.00 when this computer came out, HP gave away free windows 7 update when I purchased this computer and my Webcam has never worked since.
Thank you.
Arby96
{Personal Information Removed}
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****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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