HP Pavillion g7 Notebook PC Sound Not Working

I've gone through the troubleshooting steps listed on this page of the forums: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03257712&tmp_task=solveCategory&cc=us&dlc=en&lc...
Still no sound. I really don't know what to do. The product number of my laptop is C3Q78UA#ABA
Please help!

HI AislinnSiofra,
Welcome to the HP forum!
Thank you for your post, I will do my utmost to assist you.
I understand that you have no sound and you have tried the troubleshooting steps in the HP document. First we need to determine if it is the speakers, the port or the card.
If you connect head phones, do you have sound? If you connect external speakers, do you have sound?
You can try rollling back the driver to the Windows 8.
Press Windows key +c to open charms
Select Settinggs
Type in Device manager and select from the dropdown list.
Click on sound, video and game controller to expand the list
Right click on audio and select roll back driver, If this works you will need to change your auto updates to ask before installing,( so it does not reinstall the other driver again on a restart), or turn it off.
I would suggest you run the HP PC Hardware Diagnostics UEFI to check the hardware. Please let me know the results.
Sparkles1
I work on behalf of HP
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Message Edited by boon2 on 05--2009 09:44 PMMessage Edited by boon2 on 05--2009 09:5 [email protected]

HP Pavillion g7 Notebook PC Sound Not Working

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