HP Pavillion laptop shuts down even I restore the original or factory setting

Please help because I've been experiencing shutting down of my laptop without any reason. It turn-out into a blue screen with some error regarding incomptibility with the system. I restore its original settings but still after 5 minutes, its shuts down. It is less than 1 year old laptop and I use it twice a week during weekends. Battery is not the problem and overheating is not also the reason because sometimes in less than 5 minutes after opening, its shuts down itself. Hope you could help me to fix it.
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View Solution.

Hello Cirssy,
Your computer is shutting down in its own.
Do a hard reset.
Turn the computer off.
Remove the power cable and the battery.
Hold down the power button for 15 sec while booth power sources are removed.
This should reset the hardware in the computer.
As you turn it back on tap the F10 key. This will load BIOS setup utility.
Press F9 to load defaults.
Press F10 to save and exit.
When the computer boots back up, check to see if everything is working.
If it is still under a year old i give HP a call while everything is still under warranty.
Here is a link to a phone number to call HP.
Let me know how everything goes.
Have a good day.

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Laptop shuts down when I close the lid

I just recently purchased an HP Pavilion x360. It was working fine until HP did an update and now everytime I close the lid, the computer shuts down and has to restart when I open it. I've checked all of the power settings, including the one that allows you to specify what it should do when I close the lid but having found nothing that helps. Any suggestions? Robby

Hi Robby, Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that before you did a HP update you were able to close the lid and reopen without Windows restarting, but no longer.You have checked the power management setting and the option for what happens when you close the lid, but no change. I suggest you do a scan for corrupted files. This process will also try to repair any corrupted files it locates.Go to the command prompt and right click on it and run as administratorType sfc /scannow and press enterWait for this to complete and restart your notebook. Windows 8 has a built in troubleshooter you could also try.Press the Windows key + C to open charmsType troubleshoot performance and press enter.Follow the on screen prompts. If that did not help. you can do a restore back to before you installed the update. You also have the optiion to do a Refresh Your PC to Resolve Problems (Windows 8). To be on the safe side I would backup your personal data first, to ensure no personal data is lost. You could also do a recovery back to factory. Performing an HP System Recovery (Windows 8). You will receive a prompt to backup your personal files to prevent data loss, if you have not done one recently, I suggetst you do one now.Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8) With the notebook being a fairly recent purchase, you could also contact HP support for assistance. They can remotely log onto your system to aid with locating and resolving issues. Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region HP Technical Support Sitemap.

PowerBook shuts down even with new battery

My mom has a 12" PowerBook that she recently purchased a new battery for. Even with this new battery, the laptop shuts down seemingly randomly before the battery gets even down to 20%. They sent a new battery, and the laptop still does it.
Any ideas?

Sounds like the power manager needs replacing. See these sources which may be able to fix it for less than Apple:
http://www.dttservice.com/
http://www.powerbookresq.com/
http://www.microdocusa.com/
http://www.macspecialist.com/
http://www.techrestore.com/
Or find one at a parts store, and fix it yourself:
http://www.ifixit.com/

HT2101 my ipad 4th gen keep shutting down even when i restore ti like new

my ipad 4th gen keep shutting down even when i restore ti like new

Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

My laptop shuts down immediately when i unplug the charger

Okay so I got my macbook air laptop about six months ago, so it's relatively new. About a month ago the harddrive inside failed and i took it to the aple store and they replaced the harddrive free of charge since i was still under the year warranty. I lost all my data since i didn't back it up but it worked normally after that. Now, about a month later, I'm having this charging problem. My computer charges very very slowly when its plugged in (i think it charged about 7 percent over like 15 hours), and the second i unplug the charger, the computer shuts down. I tried looking around the internet for solutions and some people with the same problem say they have like a red or black x where the battery is, but nothing looks out of the ordinary on mine except for the fact that it charges so slowly. In all the time that I've had and used it it's only gone fully dead and shut off by itself a few times (what i mean is that, i almost never let it go completely uncharged, when it was low on battery i charged it instead of letting it die). Also, when i unplug the charger, right before my laptop shuts down, i can see that the battery percentage without the cord plugged in is 0 percent even though that makes no sense because when the charger is in it says 85 percent. The only thing i can think of that I've been doing differently on my computer recently is that two days ago i couldn't find the wall piece for my iphone charger so i charged it via the usb port in my computer a few times. I didn't think this would affect my computer though? This could be totally unrelated, but it's the only thing i can think of that's different than usual. Also, the computer works totally fine when the charger is plugged in. I've had this problem for a few days now and i think it's getting worse. When it first started, the computer would only shut down a few minutes after i unplugged the charger, but now it shuts down within seconds of the charger coming out. I'm very hesitant to open the computer up because I'm not the best with computers and I'm afraid I might mess something up inside. If it really is a problem with the battery and it has to be replaced, I guess that's okay because I'm still under warranty, but I'd prefer if i could fix this on my own. Thankyou so much for your help and all answers are appreciated

Simple, You have a hardware problem that only Apple can fix. So you need to take it back in to an Apple store and have it fixed by Apple. If it is still within it's one year warranty period it will be free.
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Laptop Shuts Down after Turning it On

Hi,
My laptop likes to shut down within 3 seconds of turning it on. The research I have done indicates that the fan is not operating, thereby causing the unit to overheat, but I wanted to see if there were any other reasons why this could be happening.
I restored my computer to factory settings a few days ago, and it only started happening after that.
I tried running a diagnostic by running a "PC Health Check" after pressing F10 on startup, but I didn't have the option to do so.
Apart from trying to do a PC Health Check, there are no errors popping up on start-up.
My laptop is running Windows 7 and it is the Pavilion DV6 model from 2010.
Any help on this topic would be greatly appreciated.
Thank you!
This question was solved.
View Solution.

Hi Mario,
Before cleaning the fan with an air duster can, I restored the computer to factory settings. It was only after that my laptop started shutting down shortly after start-up. It stopped doing that eventually, but what I did to prevent overheating is I sprayed the fan's underneath the laptop with air from an air duster can to remove any possible dust clogging, thereby causing the fun to work much harder than it normally should, and it seems to be running fine now. I haven't had any problems with start-up, and in fact, when in use, it doesn't make as much noise at is use to. My laptop used to ramp up the fan speed quite often because not enough heat was being expelled from the laptop. Luckily, it doesn't do that anymore.
Doing further research led me to a video called: "Reducing Heat and Fan Noise in Desktop and Notebook PC's" on HP's support page.
If anyone ever does research on the same issue and this post ends up as a result to what you are researching for, than I suggest what Mario said, but also watch the video I referenced above by following this link:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01657439

Cleaned Fan, Now Laptop Shuts Down After 1 hr.

I own a pavilion dv5 1140tx laptop and for the past few months it has been really overheating and so I decided to open it up and clean the fan. This laptop is really poorly designed since you have to completely dismantle it to get to the fan. Like I had to take out the HDD, Monitor, Mothe Board, Optical Drive, everything!!!
Anyway I cleaned out the fan which had a considerable amount of dust in it (its 3 years old) and then I peiced it back together. After that it seemed that the fan was running a bit more smoothly and there was far less heat coming from the laptop, I turened it on and everything works the same but after about an hour of use it shuts itself down just as it would if it were overheating, but it isn't anywhere near as hot as it used to get.
I set it to a balanced power setting, and changed the BIOS so that the fan isn't constantly running and that seems to have helped it but it still shuts down after a while!
Might it be that the heat sink isn't close enough to the CPU and so the CPU over heats before the heat can disapate into the heatsink? Anyone else have this problem?

Hi Mario,
Before cleaning the fan with an air duster can, I restored the computer to factory settings. It was only after that my laptop started shutting down shortly after start-up. It stopped doing that eventually, but what I did to prevent overheating is I sprayed the fan's underneath the laptop with air from an air duster can to remove any possible dust clogging, thereby causing the fun to work much harder than it normally should, and it seems to be running fine now. I haven't had any problems with start-up, and in fact, when in use, it doesn't make as much noise at is use to. My laptop used to ramp up the fan speed quite often because not enough heat was being expelled from the laptop. Luckily, it doesn't do that anymore.
Doing further research led me to a video called: "Reducing Heat and Fan Noise in Desktop and Notebook PC's" on HP's support page.
If anyone ever does research on the same issue and this post ends up as a result to what you are researching for, than I suggest what Mario said, but also watch the video I referenced above by following this link:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01657439

Ever since I updated to 7.0.4 my iPhone 5 keeps shutting down even when I have 40 or 50% battery life

This has happens about twice or three times a day. The last time when I took a photo it shut down even though I had 49% battery. When I tried to restart it I got the connect to a power source icon. Then if I wait a few mins I can restart ok and it then shows the battery level as it was before. Has anyone else had this problem? or know what is wrong and how to solve it. Thanks

Hey RichardNWhite,
Thanks for the question, and detailed information. To completely isolate the issue, you may want to follow these steps:
Will not turn on, will not turn on unless connected to power, or unexpected power off
- Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
- Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
- Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
- After at least 15 minutes, if:
               - The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
               - The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
               - Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
- If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
               - If the display turns on, go to step 4.
               - If the display remains black, go to next step.
- Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to
restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
- If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
For additional information, see this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Thanks,
Matt M.

Laptop shuts down at "Now Rating System Performance"

Model number: PSAY3C-04S010
OS: Windows 7 Home Premium (64-bit)
I attempted to restore the pre-installed software from the recovery hard disk drive.
Everything went smoothly, reached the screen "Configuring System... 71/71".
Then came the screen "Now Rating System Performance".
The bar would load a bit (maybe around 5%) and the laptop suddenly shuts down without warning.
I have tried turning the laptop back on, starting Windows normally, and it would bring me back to those 2 screens, and the laptop would shut down again at "Now Rating System Performance".
I have tried turning the laptop back on 4 or 5 times now, and the result is always the same. The laptop shuts down at that screen.
What should I do?
Solved!
Go to Solution.

I've confirmed the solution after consulting with a few technicians. Huge thanks to them. I'm sharing this here for anyone who might encounter the same problem in the future.
The solution: charge the battery to 100%, then with both the battery fully charged and the AC adaptor plugged in, start the laptop again, and the process should complete without any problems.
What I did wrong was to attempt to do the whole process on AC adaptor alone. I did not use the battery at all. When the performance-rating started, the laptop couldn't draw enough power from the AC adaptor alone, so it shut down automatically. With BOTH the battery and the AC adaptor, the laptop had enough power to finish the entire recovery process.

Laptop shuts down when trying to connect

Bought a WRT110, installed software, and everytime the router and the wi-fi on my laptop are turned on, the laptop shuts down and restarts. Anybody have this problem before?

I have the same problem. I just installed a new WRT160N on the desktop but my Toshiba M35x-S311 shuts down when I switch on the wireless connection. What's going on?

Laptop shutting down? Fan overheating?

Hi all.
I have read many topics on this forum about the fan on any laptop not working, the laptop overheating or the laptop seemingly randomly shutting down.
I have had this problem for about three months. I tried propping up the laptop so the fan (stupidly positioned on the middle of the base of the laptop!!) could get air. It didn't shut down, but it was ridiculous having to prop my laptop up everywhere I went, and fan was also ridiculously loud.
I took my laptop to a doctor and it turns out there was a fault with the chip on the motherboard that controls the fan. This caused the fan not to work properly, causing overheating, and the laptop shutting down.
I got it fixed and my laptop is now nice and quiet and I don't have to prop it up and it doesn't shut down.
Sorry if this is bad news! Hope you can get your laptops fixed!!
[Edited by: admin]

Bad news. Anyway thanks for the info.

LAptop shuts down suddenly after 15 min.

I feel amberaasing now that I purchased HP laptop.
I have already changed my mother boardd from HP registered service centre. After one month it started giving problem. I took it to another HP service centre and I was shoked to know that the new replace motherborad was not havnig any autherntication no. on it. This time also service centre innormed me verbaly that cost of repair is huge we cannot provide you the written quotation. no information rewgarding the faults was provided.
My laptop shuts down after 15 minutes with over heating. Fan ok running withour voice.
Please help

Hello dushyant_02,
I suggest calling HP and speaking to a live rep regarding your issue.
If you live in the US, contact HP Here.
If you are in another part of the world, begin Here.
Please let me know your results.
Good luck!
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Having trouble with music apps shutting down, even after I swipe them off the screen. They go off then come back on in a few minutes. This happens in my car either ubs plugged in, or bluetooth. ANy one else have that issue?

Having trouble with music apps shutting down, even after I swipe them off the screen. They go off then come back on in a few minutes. This happens in my car either ubs plugged in, or bluetooth. ANy one else have that issue?

Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H.

HP Pavillion laptop shuts down even I restore the original or factory setting

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