Hp photo creations fails to open after download

had a update for Hp photo creations but it fails to open after download

Hello @riat,
I understand that you're experiencing issues when trying to open the HP Photo Creations software for your HP Photosmart 5510 e-All-in-One Printer on your Windows 7 computer. I would like to offer my assistance today with resolving this issue. Please follow the steps below.
Step 1: Uninstall Software:
Click on your Start menu
In the 'search programs and files' box located right above Start type Programs and Features
Hit enter on your keyboard
A list of programs installed on your computer will populate
Please scroll down the list until you see HP Photo Creations
Click on HP Photo Creations and select Uninstall
Please follow any onscreen instructions to complete the uninstall. Once the uninstall is complete please proceed to the next step.
Step 2: Reinstall Software:
Please click here to download the HP Photo Creations software
Once the website opens select the Free Download V3.8 button for Windows
Once the download is complete please follow any onscreen instructions to complete the install
Once the HP Photo Creations software has been successfully reinstalled, please test the software to ensure that it is functioning.
Should the issue persist, I would suggest reaching out to our HP Photo Creations Support team.
Please let me know if the steps I've provided resolve your software issue. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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