HP Photomart 1000 Deskjet Printer Problems

Previously through HP Support I was able to use my old faithful and super-reliable HP Photosmart 1000 printer on Vista (32bit) with this driver installed on Vista. It was the HP 970Cse and it worked flawlessly. But now, just getting an "error" message when trying to print a test page. Anyone have any more ideas? Have tried uninstalling and reinstalling this and other printer drivers that I use regularly. Please Help! I don't want to donate this one to the landfill yet!!

Actually the Deskjet 970 drivers are a better match for the Photosmart 1000. The Deskjet 990 drivers should work for text but will probably fail for photo's and some graphics.
What happens when you try to print - are there any error messages? Does the printer go through any motions of trying to print?
Is the printer connected with USB or a parallel port? If the printer is connected with a USB port it would probably be USB001: or USB 002:, see the document here. For a parallel port the likely port would be LPt1:.
How are you printing a test page? To start I would use Notepad and try a simple text document.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Airport Extreme Printing Problem with HP Deskjet.

Hello ... I wonder if any helpful folks can assist me with my printing problem? I am using Tiger on a new Intel imac with a HP Deskjet 960C. This printer is listed as having the latest drivers included within Tiger and works perfectly when connected via USB so my problem I guess is not with the software....I have disconnected everything and plugged everything back together again. I also deleted the printer from the printer list within the Printer Setup Utility application.... The imac recognisies the printer and upon pressing the print button everything feels as though its just going to work. The blue barber shop scroll appears but the printer fails to kick into gear and I get the big red exclamation mark appearing in the status box .... I would really love to try and sort this annoying error ... Any ideas? Thanks. Book G4 Mac OS X (10.4.4)

Hello jds17. Welcome to the Apple Discussions!
Unfortunately, not all USB printers are compatible with AirPort base stations.
Take a look at one of these iFelix Unofficial AirPort Printer Compatibility links, depending on which AirPort base station you have:
o 802.11g AirPort Extreme Base Station (AEBS) or AirPort Express Base Station (AX)
o 802.11n AirPort Extreme Base Station (AEBSn)
If your printer isn't listed, it doesn't necessarily mean it won't work, but simply that it has not been verified. iFelix also provides the following workaround for printers not on the list that would certainly be worth a try.
Also, you may find the following Apple article helpful.

G3 Pismo Powerbook and HP Deskjet 3325 Printing Problems

The problem is that the Deskjet fails altogether to print sometimes. The error message tells me to allocate more memory to the printer. I do so but this does not help at all. I have 128Mb virtual memory turned on in addition to the built-in RAM of 128Mb.
Might the problem simply be lack of RAM? There does seem to be plenty of memory available if I look at ‘About this Computer’
In order to try and solve this problem, I have updated
OS 9.1 to 9.2.1 to 9.2.2 successfully
downloaded and installed the latest printer driver v.6.4 from the HP download site
I now have two options, among others, in the left-hand window of the Chooser:
The old printer driver called something like Deskjet 5.3 and the new printer driver called Inkjet 6.4
If I select the former, which is what I always did in the past, the Deskjet 3325 printer appears in the right-hand window of Chooser, I select it (with AppleTalk inactive) and then the document sometimes, but sometimes not, prints OK.
If on the other hand, I select the Inkjet 6.4 driver in the left-hand window, no printer at all appears in the right-hand window. If I just continue from here and give the print command inside, for example a Word document, the print dialogue appears, I click on print, but am then told that I have selected a model called HP 6670, which is the wrong model of printer, and must therefore select the right model. The Inkjet Printer Utility does not offer me the option of selecting the right model viz the 3325, or indeed any model.
It may or may not be relevant, but I have Word 5.1 and Word 98 on the G3. Printing problems seem to occur far more with Word 98 than Word 5.1.
I would be most grateful for any help. Thanks.
Nick
G5 iMac Mac OS X (10.4.6)

Well. I'll answer my own question in case anyone is interested.
Uninstall the HP printer drivers.
To do this, delete all references to HP in the Extensions, Disabled Extensions, Preferences and Startup folders, all of them in the System folder, by selecting them, dragging them to the Trash and emptying the Trash.
Then do the same with all references to HP items in the Applications folder.
Download and reinstall the most-up-to-date printer driver avaialble for your printer from the HP website.

Windows 8/8.1 Partial Print Problems with Networked Inkjet Printers (Envy, Officejet and Deskjet)

There are a lot of threads being posted about this problems with printing on the following these devices when they are connected in a Network Environment (Wireless or Wired)
HP Officejet Pro 6830
HP Officejet 6800
HP Officejet Pro 6230
HP Officejet 6220
HP Officejet Pro 8610 e-All-in-One Printer series
HP Officejet Pro 8620 e-All-in-One Printer series
HP Officejet Pro 8630 e-All-in-One Printer series
HP Officejet Pro 8640 e-All-in-One
HP Officejet Pro 8650 e-All-in-One
HP Officejet Pro 8660 e-All-in-One
HP Officejet 7610 Wide Format ePrinter
HP Officejet Pro 3610 Black and White e-All-in-One
HP Officejet Pro 3620 Black and White e-All-in-One
HP Officejet Pro 251dw Printer series
HP Officejet Pro 276dw MFP series
HP Officejet 7110 Wide format ePrinter
HP Officejet Pro 501dw Printer
HP Officejet Pro 401dw Printer
HP Officejet Pro X451dw Printer
HP Officejet Pro X576dw MFP
HP Officejet Pro X476dn MFP
HP Officejet Pro 451dn/551dn MFP
HP Officejet Pro 451dw/551dw MFP
HP Officejet 4630 e-All-in-One
HP Deskjet Ink Advantage 4640 e-All-in-One Printer series
HP Deskjet 2540 All-in-One Printer
HP Deskjet Ink Advantage 2540 All-in-One Printer
HP ENVY 5530 e-All-in-One Printer
HP Deskjet Ink Advantage 4510 e-All-in-One Printer
HP ENVY 4500 e-All-in-One Printer
HP Deskjet Ink Advantage 3540 e-All-in-One Printer
HP posted a workaround for this problem while they were working with Microsoft to get the root cause of the problem, many customers commented that the workaround helped them out and they were able to print. This workaround was not easy to use as the customer needed to add another printer manually and changed drivers.
We can now announce that the problem has been fixed, the problem involved a Microsoft Network component that HP was using to talk to and track the printers on the network. This fix is being rolled out by Microsoft via Windows Update and anyone who has Windows Update enabled and set to automatically install updates should have already received this update. For those that do not have Windows Update setup to automatically install fixes the fix is available now and should be installed.
The details of this fix and a manual method of installing it can be found here.
http://support.microsoft.com/kb/3000461
This fix is only designed for users that are using there printer on a Network (Wireless or Wired) and will not fix partial printing problems encountered with USB connections.
There are many threads in HPs forums about this issue (below are links to a few of them)
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Missing-partial-prints-amp-Printer-Offl...
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Envy-4500-cancels-job-in-the-middle-...
http://h30434.www3.hp.com/t5/Other-Printing-Questions/Only-prints-half-a-page/m-p/4054888
JonW
I work for HP

@tenkeypro
First, I would suggest you uninstall the exsisting driver and reinstall following one of these documents to see if it will clear this error message:
Install HP print and scan software on a Windows 8 computer (32-bit and 64-bit)
Universal Print Driver (no scan)
Driver support included in Windows 8 / Windows 8.1 or in Windows Update
I am an HP employee.
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HP deskjet 960c printer stair-step printing problem

Hi there, my printer used to work beautifully. Now when it prints it I get a stair-step effect. ie it starts OK, then the image moves up by a millimeter, then another millimeter etc etc. It's very annoying. It does it no matter what I print, text, images, pdfs...
Can anyone throw any light on this, and what I might do to correct it? I'm on a G4 quicksilver using os x 10.3.9. Printer driver is up to date as far as I know.
TA!

Kathykate,
We're still reading--
Ooooh these printers, I could scream!
I can be very frustrating at times. Especially when you have intermittent problems.
First, I switched the usb cables around, and that
didn't make a difference.
It was a thought. We can pretty much rule out a bad USB cable now.
Then I installed the
gutenprint drivers. They printed out my images in a
not very clear kind of pointalist dots type way, my
type was no longer clear, and the colours were not as
good as before and anyway, it still stair-stepped so
I uninstalled them.
Interesting that the printing is "pointalist". My old HP 870 also uses the PCL 3 driver from Gutenprint. Text is great. I really don't use that printer for images, however. I have noticed a blue shift in the tones. The fact that the printer is still stair-stepping with these drivers would point to the printer malfunctioning. Especially as I look back over the previous posts and noticed that the stair-stepping seems to have increased in displacement.
But I noticed something in the
gutenprint set up where it talked about respooling
your printer? Basically you had to go into file
sharing and click printers to file share and this
reset something.
I don't recall seeing that. Do you recall what part of the documentation that was in?
Did 4 prints and no stair-stepping!
Thought I'd cracked it! Of course the next one
stair-stepped... Have also tried the usb cable
directly into the back of the computer (it's normally
plugged into a belkin hub).
So that one is completely unsolved, still random
stair-stepping.
All indications seem to point to this being a hardware issue with the printer. The only other test I can think of is to try it on another computer. A Windows box would be a good choice. I know the option of trying things on a different computer is not always possible. I just hate to condemn a printer to the trash heap until all possible avenues have been explored.
My big 1125c is also still a 'mare. When it prints,
it's great, no stair-stepping. But my mac keeps
losing the connection to it.
Again, the frustration of a sometimes problem. I don't have any good advice here. We have seen this type of problem before and there doesn't seem to be any one thing that helps in all cases. I have three printers. My Epson SC 800 which is connected via a parallel to USB adapter has this problem. I have not found a solution for it. My other 2 printers never skip a beat.
Haven't yet run Apple Hardward Test disk (think I
have it somewhere) although tried the Printer Setup
Repair mentioned and that hasn't seemed to help.
I would still recommend that you give this a go. There still could be a problematic USB port on your computer that is causing some of the problem.
PS Have today posted another question about something
in terminal saying 1 thing is stuck, see below,
that's nothing to do with this is it?
Processes: 59 total, 4 running, 1 stuck, 54
sleeping... 177 threads 11:00:35
Load Avg: 0.68, 1.18, 1.47 CPU usage: 72.8% user,
27.2% sys, 0.0% idle
SharedLibs: num = 125, resident = 36.9M code, 3.73M
data, 9.82M LinkEdit
MemRegions: num = 6837, resident = 354M + 15.4M
private, 271M shared
PhysMem: 105M wired, 527M active, 335M inactive, 968M
used, 183M free
VM: 5.81G + 102M 70193(0) pageins, 6674(0) pageouts
I took a look at that thread. I think the responder is correct in all respects as to the stuck process. I doubt it has anything to do with your printing problems.
Matt
Mac Mini G4; B&W G3/300

Hp cp1160 deskjet printer won't print from Mac OS 9

Hello,
I am running OS 9.2.2 on my Mac and I can't seem to print to my HP CP1160 inkjet printer.
It is connected using USB. My other USB devices work fine. In fact in the Apple System profiler, I can see the CP1160 printer listed as being connected and it also appears in the chooser. So it appears to be OK. Unfortunately however, it does not print.
I am using the correct driver for OS9. It is called: "hp deskjet v5.4" installed by the "OS 8-9.x-Classic installer".
Now when I go to print it does not print and the file sent to the printer appears in the print spool window for just a few seconds and then disappears.
Then this error message appears:
document "nameofdocument" failed to print on the printer "cp1160" because of an error. -28
followed by the choices: cancel job, hold job or try again
And when using the test feature of the hp inkjet utility this error message appears:
"There was a communication error, make sure the printer is connected and turned on."
Why will it not print?
What should be my next troubleshooting step?
Thank you for any suggestions,
PS It is interesting to note that this printer works fine in OS10.1 on the same computer and it also works with OS 10.4 on another computer. The computer that has this print problem has both OS 10.1 and OS 9 on it. It prints fine from OS 10.1 but not from 9. I installed the appropriate driver for OS 10.1 and it works fine and I installed the appropriate driver for OS9 and it is this OS9 driver that does not seem to want to enable the printer to print. Thank you for any suggestions.
Specs:
Computer model: 233 MHz G3 beige with ratoc USB/firewire card.
OS: 9.2.2.

I tried all of these suggestions but none were successful. I suppose my third party card (Ratoc USB/Firewire card) is just not compatible with my printer. Thats too bad. I guess the only way I can print with this printer is to boot up in OSX. That works. I wish I could print from OS9 too however. Thanks again Kenichi for your good suggestions It was a good try.
For the record, here were the extensions I disabled (and re-booted after disabling each one at a time):
Desktop Printer Spooler
Desktop Print Monitor
Print Monitor
Printing Lib
Printer Share
USB Printer Sharing
Desktop Printer Menu
color SW 1500
color SW 2500
color SW Pro
CSW 6000 series
Imagewriter
Laserwriter 300/LS
Laserwriter 8
therefore these extensions do not conflict with my cp1160 - it must be something else - perhaps my third party USB card (Ratoc USB/Firewire card).

Unable to print PDF file in HP deskjet printer ink advantage 1515

Hi , currently i have difficulty in using my printer(HP deskjet printer ink advantage 1515 ) to print PDF file, but Microsof word and powerpoint is ok,, so , any idea?

You are welcome!
I have a few more suggestions for you to try that might help. You can try printing your PDF file by using another program, or you can try running the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.If there was no issues detected, you can also try Uninstalling the Printer Software from the Control Panel, restarting your PC and reinstall the full driver here: HP Deskjet Ink Advantage 1515 All-in-One Printer
If the PDF's not printing was due to an issue with the printer software, the issue would be resolved by uninstalling and reinstalling the printer. If the problem continues, try posting this issue in the Adobe Forums for further assistance.
Have a great day
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet Pro 8600 Plus "unspecified printer problem"

I just set up my HP Officejet Pro 8600 Plus e-All-in-One. The set-up seemed to go okay, but when I go to the "devices" tab for "HP Connected" it has a yellow yield sign and says that I have a problem with my printer. When I click on the yield sign symbol, the box says that "An unspecified problem was reported. Please check your printer." When I check the printer pannel, there are no problems reported. The machine seems to print okay, but I'd like to clear up this error that is shown. Any ideas?
Also, I've already done the restart and sign-off/sign-in stuff, so we can move on to second-order trouble shooting. Thanks.
This question was solved.
View Solution.

HELP!
I am having exactly the same problem. I am simply swapping out an existing Deskjet 3512 that worked perfectly at all levels, so i KNOW i dont have router/port/network issues. eprint was and is flawless. I just plugged it back in to check and it still works just fine with eprint.
Using my new Pro8600, I send emails to my eprint address and they seem to go...and then nothing. they just don't print.
I get the"Officejet Pro 8600 Plus "unspecified printer problem"" message but my front panel reports no issues.
I'm a step away from taking this back and buying an Epson.
My experience with their support has bee stellar at a commercial printer level.
This seems to be a very common problem and I just dont have hours to monkey around with something that should work out of the box.
any help will be appreciated.

Printer problem with AW 6.2.9

I have a recurring printer problem with both hp deskjet 5150 and Epson R220. After much work with techs at both, we have determined that it is an AW problem (v. 6.2.9) Other files print okay. I've searched through recent posts and found similiar questions, but the answers aren't specific to my problem. I gather that it involves trashing certain AW files, such as Appleworks.plist and other Appleworks prefs. It will help it I know the specific files to trash and as much detail about how to find them on the HD. I will be infinitely grateful for any help.
OSR
Mac G4 Mac OS X (10.4.6)
Mac G4 Mac OS X (10.4.6)

Welcome to Apple Discussions
You are correct that deleting the AppleWorks preferences can fix some printing problems. I'm surprised that in finding that information you didn't come across a post with the specific information or a tip to my user tip, AppleWorks has stopped working correctly, that explains which preference files ot delete.
Make sure you have the newest printer driver for each printer. Also, use Disk Utility to repair permissions after any system update or upgrade.

HP 4515 ALL IN ONE DESKJET PRINTER NOT SCANNING

I HAVE
OS:WINDOWS 8.1 32-BIT
PRINTER:HP 4515 ALL IN ONE DESKJET PRINTER
OVER THE PAST FEW DAYS MY PRINTER HAS STOPPED SCANNING DOCUMENTS
THE MESSAGE "NOW SCANNING" KEEPS ON COMING
EARLIER IT WAS SCANNING DOCUMENTS BUT NOW IT HAS STOPPED DOING SO
ANY SOLUTIONS?
This question was solved.
View Solution.

hI @ARYANPRINJHA ,
I see by your post that you are unable to scan. I can help you with this.
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
How is the printer connected? (USB/Ethernet/Wireless)
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Re: Printer Problems after 10.4.6 Update

I cannot find a solution to my printing problems since having updated to 10.4.6
I am using an HP Deskjet 3620 which worked fine with 10.4.5
Since the update, my printer settings have disappeared. When I try to add a printer, all I get is an error message. I have tried reinstalling the printer software, but I receive a message that I do not have a system folder. I have tried resetting my printer system but this does not solve the problem, nor has repaiting disk permissions.
Does someone have a solution?
Sincerely frustrated,
Erich Zimmerman
Power Mac G-4 Mac OS X (10.4.6)

Thanks.
i will give that a try.
Erich Zimmerman
Power Mac G-4 Mac OS X (10.4.6)

Printing Problems with PDF - Adobe Acrobat

Printer - HP Deskjet 3070A
Laptop - Asus Zenbook running Windows 7 Home Premium
Issue: Printing problems with PDF (Adobe Acrobat Reader)
Dear All,
Please help!
My printer was working absolutely perfectly until my brother in law recently needed to borrow my printer. He plugged in his laptop running Windows 8 (awful thing that is). Since he did this to print his own PDF, I cannot print mine.
Although all the text will appear on the page perfectly both in the document view and on actual printing, it appears that some of the transparent formatting stuff on a PDF - such as boxes you have to fill in and transparent areas (such as you find on glorious tax forms) are omitted completely. In fact, in their place I was getting a single black dot. Now, after uninstalling and re-installing updates for the printer, windows 7, adobe acrobat reader, etc.etc. I get squat. Just all the text laid out but none of the shading or boxes.
I have tried fiddling with the printer settings; the print as 'photo' option, dpi settings, greyscale - as much as I can think of and I am thoroughly stumped.
In a desperate attempt, I even installed the Universal Printer Drivers - thinking it might have been that. No. All I got was a page of gobbledygook. Consequently, I uninstalled and reinstalled the normal drivers again.
If there are any wonderful people out there with any fabulous ideas about how I can get my shading and boxes back; I'd very much appreciate it. Sadly I have a tax return to fill out (which is already fabulously late) and need my printer to work!
Much appreciation in advance x

Hey there @Reverie!
Thanks for posting on the HP Forums!
I can see that the printer is no longer printing in the correct format after it was plugged into the Windows 8 computer! You mentioned you have run the updates and uninstalled/re-installed the printer software. Have you uninstalled and re-installed the Adobe software? Are you getting the same issue from other programs as well? Are you getting the same issues if you are logged in as a different user on the computer?
I have located the HP Update Software Utility that may be able to help. You can download an run the utility. It may be able to locate any other updates for the printer.
I would also recommend running a disk cleanup on the computer to clear any temporary files and junk files that may be causing some performance or software issues. If you do not know how to run a disk cleanup on the computer please follow this document regarding Delete files using Disk Cleanup. It is recommended to restart the computer after a disk cleanup. After the restart try the print job again!
Let me know if that helped and thanks again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Need installation cd for a HPF335 all-in-one deskjet printer.

NEED INSTALLATION CD FOR AN HP F335 ALL-IN-ONE DESKJET PRINTER. WHERE CAN I GET A COPY?

Hi,
Yes, the installer is downloadable - just select your OS on the link below, open up 'Drivers - Product Installation Software' and download the Full Feature installer.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=1153494&task=...
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

MacBook printer problem

Good day. I am having a problem with my new MacBook and hope you can help.
I have it connected to an HP 5550 deskjet printer via USB cable. I can print things off my desktop but when I try to print from an application (Photoshop, Illustrator) it unexpectedly quits. Anyone have any ideas of what I can do to fix
this? I don't know if it's a printer driver problem or what. Thank you in advance.

Im not sure about this one. I checked the HP website and it states that the most current driver is included in the OS X drivers on intel Macs. Possibly could be an issue with the Adobe programs as they are not universal binary yet and run in emulation mode under Rosetta in OS X to function. Has to be some sort of softwar conflict. In either Rosetta or Adobe...

Borderless Printing Problem

Windows XP Pro, Indesign CS3, HP K8600 Deskjet Pro Printer. I am trying to print a borderless document. Printer does have borderless feature. I cannot get the document centered. A quarter inch white border appears on the right side of the document and a half inch border appears on the bottom. . Settings I am using in the print setup are as follows: Paper size "Borderless 8.5X11"; Page position "Centered"; also tried Page position "Upper Left"; Printing Shortcuts "Borderless Printing"; Under Features tab "Borderless 8.5X1", "Print Actual Size" and check "Bordrless". Document will print borderless and centered in HP Photosmart application but not in Indesign so I don't think it's a printer problem.

It's the top item on the Paper Size menu-drop...
I think that's your only way out because "borderless" printing is essentially unsupported by InDesign and sort of defies its logic.

HP Photomart 1000 Deskjet Printer Problems

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