Hp photos art 5510 unable to print black

Black ink cartridge is full but printer prints only in light grey. I have set it to the best quality and darkest print setting.

Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
I would like you to start here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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HP Photosmart 5510 will not print Black Ink!! - Time to "break-up" with HP

I came upon this forum by doing a google search for the issue I'm having which is my HP Photosmart 5510 will not print black ink. The printer is a year and a half old and is used only for home office use (not a heck of a lot of printing being done)
It started right after I installed new ink cartridges (all four of them) I want to mention hear that I ONLY buy genuine HP ink cartridges from Staples and when I replace my cartriges I replace all four at the same time even if one ink level is not considered "replaceably" low. When the issue started I thought I must have gotten a bad black cartridge so I went out and bought another one but was still having the issue. So that's when I did my google search.
I tried all the suggestions (several times) on this post (which did not reslove the problem) : http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Photosmart-5510-will-not-print/m-p/1...
and I tried a "Hard Reset" as suggested here (again did not resolve the problem) : http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-5510-Will-not-print-in-...
After trying all of these my color ink is less than half full....remember....I started with 4 brand new ink cartridges...so now, I'm out roughly $85 in ink just trying to resolve a problem that should not have happened in the first place!! Shame on HP for makeing such poor quality products. I gave up on HP computers years ago and now I'm giving up on their printers!! This HP Photosmart 5510 All In One printer replaced an HP Color Laserjet CM1312nfi printer (which cost approximately $400) that only lasted about 3 years. Sorry HP but that's it....I'm moving on! Consider this our "break-up" letter.

Hi TisKate, sorry to hear that you are having printing issues when it comes to printing in Black. I am also sorry to hear that you are breaking up with HP. I would like to offer a couple more troubleshooting steps before we say our fond farewells. Now this might sound silly but really it isn't. If you have the power cable connected to a Power bar/strip, please remove it and connect the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it in a strip/bar, the printer will not get all the power needed to function properly. This can cause printing issues or false error messages on the printer display screen. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
The other step I would like to take is on the printers display touch screen. Please use the right arrow key and go to the Wrench icon. Press the wrench and go to the Tools menu. Once in the Tools menu, please select Clean Printhead. Use the cleaning utility 2-3 times or until you see a change in the print status reports. It might take a few cycles but I am confident that it will make a difference.
I hope you and HP can still be friends( friendly humor).
Thanks for your time.
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W a t e r b o y 71
I work on behalf of HP

Hp 5510 won't print black before and after installing new cartridge. have done specified checks.

HP Photosmart 5510 won't print black before and after installing new cartridge. Have done specified checks.

sueali301 wrote:
Been through all steps. Cannot find levers.The printhead on the Photosmart 5510 is not removable. For the Photosmart 5510 the troubleshooting steps in the document here may help. Especially make sure the vents are cleared. If that does not resolve the issue then resetting the printer as described in the post here may help. If this does not resolve the issue then read the entire thread here and try requesting reset instructions. If your printer is under warranty I suggest you contact HP for warranty service. If you are in the US call 1-800-HPINVENt, elewhere see the contact information here.

Re: hp 5510 won't print black before and after installing new cartridge. have done specified checks

I've followed all of the instructions and still no luck...what's worse is that I can't seem able to PM you for help. Please get back in touch with me as I would like some sort of remedy.

Hello Redwing1991,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
I see you have tried ALL steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

5510 won't print black

This is from the USA. My 5510 all-in-one will not print black. This started when black ink was LOW. All cartridges have been replaced. Cleaned print heads, tried to align cartridge could not be completed because the printed sheet was not recognized on the glass top. I've powered down, removed power supply. Reseated cartridges too. Printer is 8 months old with a very modest amount of usage. Looks like a lot of folks have been having this problem with the 5510. Can you offer any assistance?

Hi @el1995,
Appreciate the continued efforts, can you please let me now which Country/Region you are in?
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Hp photosmart 5510 will not print black

I have a photosmart 5510 which will not print black. All the other colours are OK. Have changed the cartridge and gone through all the steps on the diagnostic site without success.
I really need to get it going. Any ideas gratefully received.
Cheers.
This question was solved.
View Solution.

Here is a link that may assist you with this problem. It may a be a print head.
http://goo.gl/OTmPV
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HP Photosmart 6510 unable to print black ink/copy

I have read all 22 pages of comments and I am having the same issue of my printer not printing black print. It prints grey. I have tried reset, cleaning heads, replacing ink. I have opened two new black ink packages and nothing is working. Please advise.

Hello MtAutoTech,
I understand you are not able to print in black ink on your HP Photosmart 6510. I understand you had an Officejet 6500 that you expereinced the black ink out issue and had to replace the printhead, these 2 printers both a a different ink system so no it is not the same issue although similar. I would like you to complete ALL steps listed here : Printer Does Not Print Black or Color Ink, Or Prints Blank Pages
If you have completed ALL troubleshooting steps and are still unable to print in black ink please reply back with your warranty status: Check your product warranty as well as your Country/Region.
I look forward to hearing from you.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Re: HP 5510 won't print black

I've looked at the series about this. My printer has just stopped printing black -changed cartridge (real HP) and done all diagnostics. Is it dead?

Hi @AlastairF,
Welcome to the HP Forums!
I'm sorry to hear your Photosmart 5510 has been having issues printing black but I will certainly do my best to help
You had mentioned you've done all diagnostics, but without specifics, can I please have you verify you've tried all of the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink document? Thanks!
If those steps don't resolve the issue, can you please let me know what country you're in and whether the printer is in or out of warranty? Much appreciated.
Hope to hear from you soon!
In support of Movember
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

Photosmart 5510 won't print black

Hi there, my Photosmart 5510 stopped printing black. I have been reading the forums for several days now and have tried a bunch of things but am still at a loss so any help would be greatly appreciated. This is super frustrating!!!!
Here is what I've tried so far:
-everything in the HP document about not printing black (bought new cartridges, used a pin to check cartridge vents, etc)
-actually taken out the black cartridge and wiped the ink off the printhead as demonstrated in a YouTube video I found
-printed many test pages (no black)
- used the "clean printhead" function on the printer a few times
The only thing that has sort of helped was when I tried the reset (the one where you unplug the power cord while printer is on, then unplug from outlet, wait 15 seconds and then plug back in). When I did this the first time the black text printed out a faint purple (reminded me of the purple ink from back in the 80s when you used a copying machine) instead of blank so at least there was actually something. I tried the reset again and the black actually printed! When I tried to print again it went back to the faint purple. Eventually that stopped and I did the reset again to at least be able to print out the purple. I have not been able to get the black ink to print again though. I do have to keep doing that reset frequently to even be able to get the words to print in the rain purple instead of black however.
Thanks for any help you can offer!

Yes, this is called composite black, so it uses the colors to create the black pigment: 'printer will mix color ink to print the black portions, even for text. While this may work in a pinch it is not really a solution as it will cost more to print with the color ink, it will take several times longer to print and the quality for text will not be as good'. -Source If you are still not able to print in black ink, please leave me with your Country/Region, I will watch for your reply. Thanks,

HP 6150 unable to print black

Can someone please send me by private message reset instructions with printer off. I have already done the reset with pulling out power cord, as well as the one from support menu with no luck. I presume there is a third reset that cannot be posted here but only sent by private message. Please help

Hi Pras55,
I have responded to your original thread here: http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/HP-6150-cannot-print-black/m-p/419...
Please get back to me with the requested information as soon as possible.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Re: HP Photosmart 6510 unable to print black ink/copy

I would also like the steps for the reset of a 6510 hp printer due to problems with printing black ink.

moly50 wrote:
I would also like the steps for the reset of a 6510 hp printer due to problems with printing black ink.
@moly50
Is the printer within warranty? You can check by entering the serial no. below....
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HT4356 After the latest update cannot print to my hp photos art 5510 help please

Updated to latest iOS 6.1.2 now just cannot print to hp photosmart 5510 this was working fine until now have tried switching ipad off ,also tried turning off printer tried switching router off just sits with item in printing queue even though it finds the printer,help please

You may have a print job stuck in the AirPrint cue of the iOS device, or the printer's firmware may be out of date. Do a firmware update first. You will find the directions linked below. If that doesn't work, clearing the cue should correct the problem. Double-tap the button on the front of your iOS device. This will bring up a menu along the bottom of the screen that displays all running apps. One of the apps should be Print Center, and it should have a number next to it. That is the number of print jobs you have in the cue. Touch the Print Center icon and a window will come up displaying the print cue. You will only be able to cancel one print job at a time, so make sure to cancel the last job you sent first, or every print job that was sent after the first one may print. Once the cue is clear, try using AirPrint again. Let me know what happens.
Getting the Latest Firmware and Product Updates
I am a printer tech for HP.

HP Photosmart 5510 will not print black ink

MY HP 5510 printer refuses to recognize the black ink cartridge. I purchased a brand new cartridge (genuine HP - not a generic brand or a refill), took it straight out of the box, removed all of the wrapping and installed it. I also tried unplugging the printer and then restarting it. I receive a message on the printer screen saying that the black cartridge is "missing or damaged" and I am incapable of moving beyond that screen. I purchased a second cartridge and received the same result. I looked on Google and found over 25 entries of people describing the same problem. I called the Support center and they had me do all of the steps I had previously done, then graciously recommended I buy another printer from them. How do I resolve this?

Hi @Yorkie_Chris
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Sunshyn2005 - I work on behalf of HP

Photosmart 5510 . Not printing black

I have completed scan doctor, and has made no differance. still only printing light grey

Hi @joncon
Is the printer within warranty?
Black not printing
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Black-not-printing/m-p/2926025
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

After replacing black ink cartridge on photo smart 6500 won't print black

Photosmart 6500 all in one printer won't print after replacing the black cartridge. Everything worked fine prior.

elsob wrote:
It's photosmart 6510 & I 'm from the US.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Hp photos art 5510 unable to print black

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