HP Photosmart 1000: My Print cartridge holder is stuck

I cleared a paper jam and now the print cartridges are stuck way over to the left and it is impossible to even remove one of the 2 cartridges. Any help would be appreciated.

Hi!
Please try these steps: 1. switch on the printer.
2. open the cartridge door- if the carriage still not moving---unplug the power cord from the printer- leave the cartridge door open then manually move the carriage to the far right side of the printer...
Hoping this will help you..
if this steps resolve your issue please click KUDOS- thanks! =)
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

Similar Messages

Photosmart 5520 - damaged print cartridge msge but cant access cartridges to change

I've just replaced a black 364 XL print cartrdige and got the message that it was damaged. I tried to open the printer to take it out and replace it but the cartridges are all stuck to the right of the access area and won't move so I can't get at it. I've looked at the HP forums and gone through all the steps around turning it on and off, checking its not a paper jam etc but no joy. Can anyone help please? Thanks

Hello @hptoofar,
Welcome to the HP Forums!
I understand your carriage is stuck on the right hand side using the Photosmart 5520. I will gladly help you out! Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.
Please follow this entire HP document on A 'Carriage Jam' Message Displays on the Control Panel. This document provides steps to try and hopefully get this carriage moving freely.
I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Photosmart 8450 error print and photo light

Hi, my printer had been working fine but suddenly just stopped and shows a red light around the big 'print' button and a green light next to 'photo' under the 'paper tray' bit on teh display. It doesn't turn on or off, the ink cartridges don't move when I open the top - it does nothing.
Weirdly, my hp scanner doesn't work if the printer is plugged in but as soon as I unplug the printer the scanner (Scanjet 3530c) springs to life. They are on the same 4-gang extension lead but that's it!
Any thoughts greatly appreciated, especially as I'd just bought new inks for the printer!
thanks, si

Hi si,
Thanks for getting back to me! I have one last suggestion for you as you mentioned that the cartridges show no movement when you open up the carriage access door.
Try the steps in this guide: A 'Print Cartridge Cradle is Stuck. Clear Jam then Press OK' Error Message Displays for HP Photosmar...
If the problem does happen to continue, call our technical support directly to discuss your printer options!
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great week
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Photosmart C309a black ink cartridge will not print

Hi.
I am having problems with my Photosmart Premium C309a printer. It will not print using the black ink cartridge. I pulled this printer out of storage and the original cartridges had run out. I replaced these with brand new cartridges. When printing a quality report, everything turns out fine except there is no text and no black square from the black ink cartridge (however the photo black cartridge DOES print). Printing a page of text just results in a blank page. However, images and coloured text print out fine.
I have tried a lot of troubleshooting steps listed on these forums and elsewhere. Soaking the pritnhead seems to be the most effective solution for others but this has not worked for me. However I cleaned the printhead very thoroughly and there is no trace of ink anywhere in it. So far I have discovered that it is a hardware issue rather than a software one as there is no black ink on pages I try to photocopy. I have tried the following troubleshooting steps:
Turning both the printer and PC off and on again
Resetting the printer to factory defaults
Reinstalling the ink cartridges
Automatically cleaning the printhead (several times)
Aligning the printhead (fails - probably due to the absence of black ink)
Soaking the printhead in hot water (twice)
Rinsing the printhead under running hot water
Manually scrubbing the printhead with cotton buds
Making sure the cartridges are vented properly
I'm at a loss as to what to do next. Any help would be greatly appreciated.

I am having the same problem. I 've soaked the heads, I've put genuine ink in. I've tried everything but cannot get it to print in the Black XL. Prints all other colors and the photo black, but no in text black. So irritated right now !!!
HELP ! ! !
I've even did a hard factory reset.

Cartridge holder makes a sound like a machine gun when it moves to the right just before printing

Product is HP Deskjet 4440 all in one. OS is Windows XP.
When the cartridge holder goes clear to the right just before printing it makes a loud noise like a machine gun just before it starts printing. It prints fine. But sounds like the cartridge holder is sticking and makes this machine gun like sound.

Hi @gramdeb,
I see by your post that the carriage makes a loud noise when it moves to the right, but you can still print. I can help you with this.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Remove and reinsert the cartridges, to make sure that they are correctly installed in the unit.
I have provided this document for different areas of the printer to check for any obstructions or broken parts in the carriage path. 'Paper Jam' Message Displays on the Computer. Disregard the title.
Did you just change out any of the cartridges?
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

My printer says print cartridge(s) missing or not detected. I have a HP Photosmart C4200. The cartridges were working. I popped the cart.'s out

My printer says print cartridge(s) missing or not detected. I have a HP Photosmart C4200 & the cartridges have worked in the past. I have popped the cartridges out & back in to get it to print twice, but now that doesn't work. Is the problem in my printer or have the drivers installed on my iMac become corrupted? I have the CD that came with the printer but to reinstall the drivers I would need to uninstall the ones on my iMac. I don't know how to do that. Does anyone know how to uninstall printer drivers? My OS is OSx but I don't know which version. My iMac is 3.5 years old.

Hi there anne_a,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

A C7280 Photosmart reads print cartridge alignment failed

I have a Photosmart C728 printing blank pages I have exhausted all HP solutions except spending $25 to speak to a person. It still reads "print cartridge alignment failed. See the product documentation for details"!? HELP!

This article should help resolve your blank pages:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01892627&cc=us&dlc=en&lc=en
Give the steps listed under your operating system a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Photosmart C5550 printer cartridge size

Hello,
How do I get my printer to recognize a 74 XL cartridge? While documentation says that the printer supports the 74XL I get an error message to check the black printer cartridge.
Thanks,
grosslf

Hi @RKleinPA,
Welcome to the HP Forums!
I noticed that your HP Photosmart c5550 printer keeps going off-line, and I am happy to help you with your connection issue!
For further assistance, I will need to know the following:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.
If you are using Windows, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP C309g Photosmart Premium Printer - bought new printer cartridges and not printing correctly

I just replaced all 5 of the printer cartridges for the first time today. When I look at the ink levels they are all showing full but when I print it is showing the following:
Photo Black: Shows a Magenta color
Magenta: Shows Magenta
Cyan: Blank
Yellow: Blank
Black: shows black.
I tried taking out and putting in again. Also tried the clean cartridges function. Still not working correctly. Printing only black and magenta.
Please help.

I am having the same problem. The first time it happened, I just unplugged the printer and waited a few seconds and then replugged. It rebooted and work fine for a while. Now it will not scan and the reboot does not work. i have seen other posts about this same problem.

Photosmart C4580 All-In-One - Error Message: Print Cartridge(s) missing or not detected

Hi
I have recently encountered a problem with my printer.
I went to print a document and the following error message was displayed on the printer "Print Cartridge(s) missing or not detected", and the document would not print.
I am unsure as to why this message was displayed as I had not changed anything to do with the printer.
The cartridges that were in the printer had been in the printer since October so I thought that it could be due to the cartridges needing to be replaced, therefore, I changed the black ink cartridge. Once the cartridge had been replaced the error message disappeared and the document printed.
However, I went to print another document shortly after and the error message reappeared and the document would not print.
Due to the fact that changing the black cartridge cleared the error message, I replaced the colour cartridge, however, this did not cure the error message this time.
I have followed all of the advice on the HP support pages about cleaning the contacts etc, however, it has not worked. I have also contacted the support team by Email, but have had no reply.
Does anyone know how to cure the problem, or if in fact it can be cured. I am a university student and desperately need the use of my printer, so any help would be appreciated.

Hi
Yes it did get resolved in the end.
It seems that the fault came from using remanufactured or re-filled cartridges.
I had to replace both of the cartridges so that they were genuine HP cartridges.
Originally I only replaced the one that was causing the problem, but in the end I had to replace both of them. This then resolved the problem immediately.
I hope this helps.
If not, I would advise contacting the HP support team as when they finally replied to my email they were very helpful and quick to reply to queries and offer advice and suggestions.

Photosmart 2710 need to change region for printer cartridges

Hi:
I am an international resident currently residing in Brazil. My printer is programmed for Asian print cartridges and the region needs to be changed so I can purchase cartridges locally.
When I changed from Europe to Asia, HP support in Singapore was very helpful and English speaking. Support in Brazil only speaks Portuguese and I need the instructions in English.
Who can I contact for this, as I am out of warranty and the HP Website is a maze of unhelpfulness, if you are out of warranty.
This question was solved.
View Solution.

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. HP's web page on the subject is here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photosmart C4280 - "print cartridge missing or not detected"

keep getting that message, have turned off/onprinter, changed cartridges ?? still not responding -- can't print. thanks

Hi @Neil0401 ,
I understand that you are getting the error message that the " Print Cartridge Missing or Not Detected".
I would like to help you out with this issue today.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
I have provided a document with some steps to try to see if that will resolve the issue. Some of the steps you have already tried.
An 'Incompatible Cartridge' or 'Print cartridge is missing, incorrectly installed, or not intended f...
Please call our technical support at 800-474-6836 if the issue persists. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

"Incompatible print cartridge" error from All-in-one Photosmart Premium C309g-m

I just bought a new Photo Black cartridge for my printer, and I'm getting this message on my computer when printing:
"The following print cartridge(s) is/are not intended for use in this printer as it is currently configured.
Photo black"
I already tried reseating and cleaning the cartridge with no change.
Can anybody tell me what this means or offer suggestions on next steps? I really don't want to have to buy another cartridge.
Thanks,
-- Chris

Hi Comptronic; thanks for your suggestion.
I checked my cartridge--it's an HP Photo Black 564, which matches what the site you suggested says. The other 4 cartridges are also 564s, and it's only this one that reports the problem, so I think it's the right one.
When this error occurs, does this mean the printer isn't using the cartridge, or does it still use it anyway? The printouts look about the same despite the error, so I don't know if it's still using the cartridge or compensating with the other 4 cartridges.
Thanks,
--Chris

Installing black print cartridge in HP Photosmart C4280

I've tried to install 3 new black cartridges. Each time I get an error message that says, "Print Cartridge Incorrectly Installed." When I replace the empty cartridge, that message disappears. I know I am installing the new ones correctly! Please HELP.

@ Gordon-B - Thanks for the response. If one has done the cleanings and the other steps listed in the above links n the last post, one would want to replace the cartridge in the printer as it might be faulty. If after one has done that; they find that the print quality is still not producing the desired results, one would be looking at product replacement.
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?

Photosmart c4280 moved from US to Japan rejecting Japanese printer cartridges

I bought my printer originally in the US and have recently moved to Japan. The printer cartridges sold in the US are not available here, but I found the exact equivilent. Unfortunately, the printer is rejecting them saying that they are incompatible. Is there any way to get the printer to accept cartridges HP 140 and HP 141 rather than HP 74 and HP 75, which were the ones I used in the US? Thank you for your assistance.
This question was solved.
View Solution.

You will need to Contact HP and request a Regionalization Reset. You will need to have access to your printer and computer while contacting HP and will need a set of the Japan region cartridges. AFAIK there should not be a charge for this but you may need to ask to speak to a manager as only a limited number of agents are trained in the regionalization reset procedure.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart 1000: My Print cartridge holder is stuck

Similar Messages

Maybe you are looking for