HP photosmart 109a printer - Not printing black ink

Hi. I am having problems with my HP photosmart 109a printer. It is printing in the other 3 colours but is not printing from the black cartridge. I have tried replacing the black cartridge twice now with 2 brand new cartridges. I have also tried cleaning the ink head. Any idea what else might be wrong or what I might need to do?
Thanks

Hi @CWBarr,
Welcome to the HP Forums!
I see that your HP Photosmart b109a will not print in black. I am sorry to hear this, but happy to help you with this issue!
Please see this print quality guide, Fixing Print Quality Problems for the HP Photosmart B109 All-in-One Printer Series.
If the guide does not resolve the issue, then see this post, Re: black ink not working, by @Bob_Headrick.
Hope this clears things up for you!
RnRMusicMan
I work on behalf of HP
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HP Photosmart 5510 will not print Black Ink!! - Time to "break-up" with HP

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and I tried a "Hard Reset" as suggested here (again did not resolve the problem) : http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-5510-Will-not-print-in-...
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Hi TisKate, sorry to hear that you are having printing issues when it comes to printing in Black. I am also sorry to hear that you are breaking up with HP. I would like to offer a couple more troubleshooting steps before we say our fond farewells. Now this might sound silly but really it isn't. If you have the power cable connected to a Power bar/strip, please remove it and connect the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it in a strip/bar, the printer will not get all the power needed to function properly. This can cause printing issues or false error messages on the printer display screen. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
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I hope you and HP can still be friends( friendly humor).
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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The troubleshooting steps in this document may help resolve the issue. If not the post here may help.
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Hi rine051662hart,
Welcome to the HP Forums.
I see that you are having an issue when attempting to print in black ink.
Please click on the following link that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
Please feel free to write me back if you have additional questions or you can contact HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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This question was solved.
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Hi there ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions
Regards,

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rooster2 wrote:
I am new here, and seek some help. My wife's i-Mac computer has a problem of not printing email with black ink. However, the printer will print email text in all colors, but not with black ink. The printer goes through all the motion/movements like it is printing in black, but only a blank sheet of paper is the result. However, it will print a black horizontal line (topic divider) across the paper in black ink, if that is shown in the email. Strangely, the printer will print using black ink when asked to print a word doc. The ink jet cartridge is new, so it is not an issue of being low on black ink.
I have changed printers, but still experience the very same strange problem. Is this a software problem, or a computer setting that needs to be adjusted? Any help would be greatly appreciated.
Your profile indicates you are running 10.0.x
Without knowing your real OS, it's not easy to answer your question
Message was edited by: nerowolfe

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I have heard that this is possible with some models but need the specifics.
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Hi berni7 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Did you set the Grayscale option to Black Ink Only?
Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.

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Hi there @Ashley31 , welcome to the forums
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Best wishes to you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi @RRGS,
Welcome to the HP Forums!
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RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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