Hp Photosmart 1215 color cartridge will not print.

I have a photosmart 1215.
The color quit printing so I purchased a new print cartridge
hp c6578d
and that cartridge would not print.
I performed all the cleaning procedures as set forth on this site.
Has anyone else had this problem?
Thank you in advance for your help.

Did you remove the protective tape from the cartridge?
Is there any trace of color on the printed page? If not try gently blotting the nozzles on a damp tissue. Does this leave a strong stripe of cyan, magenta and yellow on the tissue? If not then you have a defective cartridge. If there are no stripes of color on the tissue then the cartridge is defective. If there are stripes of color on the tissue but no color prints on the test page or cleaning pages then the printer will likely require service.
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hp Photosmart 1215 color cartridge will not print.

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