HP PhotoSmart 2575 All-In-One Driver/Software Install Issue - Windows 8.1

Hi
I've just bought a new Sony Viao with Windows 8.1 (64 bit) installed.
I'm trying to install my HP PhotoSmart 2575 All-In-One so downloaded the driver and software installer from here:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110159-1&cc=uk&dlc=en&lc=en...
The file downloaded fine on to my desktop, i double click it and then the Exctracting... thing moves along to 100% then goes off the screen. Then nothing happens. I was expecting some software for the printing and scanning to be installed or some further install files to be added to my desktop.
What do i do next?
Matt

Hi Matt,
Thank you for updating me. I can definitely understand the frustration you must be feeling, especially when things seemed to be going great then it changed.
I have 2 documents to follow next. First, please try the steps in the document titled "Software Installation Stops Without Warning and With No Error Message". When you get to "Step three: Install the Software", it references HP SmartInstall. Please don't worry about using that program as it's specific to some of HP's LaserJet printers. Please use the HP's Printer Install Wizard instead of HP's SmartInstall.
If that document doesn't resolve the issue then please proceed onto the 2nd document titled "The Progress Bar on the Software Installation Stops or Stalls".
Please let me know how it goes. I want to ensure we have your printer installed and working.
Software Installation Stops Without Warning and With No Error Message
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02018709
The Progress Bar on the Software Installation Stops or Stalls
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00836418
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Similar Messages

Computer loses network connectivity with HP Photosmart Premium All In One C309a software installed

I am having an issue where my computer (Window XP Media Edition SP3) will loose all network connectivity after some variable amount of time when my HP Photosmart Premium All In One C309a drivers and software are installed. I cannot access the internet or other computers on my network from the affected computer until it is rebooted. When I uninstall the drivers and software, I do not encounter the loss of network connectivty. When I reinstall, the problem starts again. Within 24 hours, I will lose network connectivity requiring a restart. I have the software and drivers installed on another computer running Windows XP Professional SP3 without problems. Both computers are connected via ethernet cable to the network. The printer is connect to the network wirelessly. The printer works fine initiall from the affected computer but then after some variable amount of time computer seems to lose network connectivity. The driver installed is HP Photosmart C309a series (61.81.634.0). Thanks in advanced.

There are a few things to check.
First, is your security software getting in the way, here? Disable it to test.
Second, have you downloaded this firmware patch for your printer?
Third, did you install this software?
We'll go from there...
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Photosmart Premium All-In-One driver software will not fully install

After downloading and installing the full version of the printer driver (both from on-line site AND from purchased driver CD), the software appears to download fine, but will not fully install. I have run Print and Scan Doctor and tried on-line support, uninstalling, reinstalling the drivers and have tried on-line HP support. My new computer (HP Envy 715 xt) is less than 3 weeks old. I am running Windows 7 Professional 64 bit. The printer/scanner/copier/fax worked fine on my old computer which ran Windows XP. I have tried everything - HP on-line support will not speak to me without charging me, even though my computer is brand new - they insist the problem is with the printer, which is out of warranty.

Hello Deb!
I would recommend performing an L3 uninstall, and reinstalling.
I am listing the L3 uninstall steps below:
-Launch your temp folder
-Go to the 7z folder
-Go to the util\CCC folder
-Launch the uninstall_L3.bat file
Please let me know the results!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Where is the IP number for a HP deskjet 3520 e-all-in-one, needed to install into windows 7?

Where is the IP number for a HP deskjet 3520 e-all-in-one, needed to install into windows 7?

Hi - You can print a test page to get the IP address for your printer. Follow these instructions:
On the printer control panel, press the Wireless button ( ), and then press the button ( ) next to Settings .
Press the Down Arrow ( ) to select Print Report , and then press OK .
Press the Down Arrow ( ) to select Test Report , and then press OK .
The printer prints the test page.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

HP Solution Center for Photosmart 2575 All-in-One

Hi,
I have changed laptop, and can't find the disc, with the software for the printer.
I neew to install HP Photosmart Solution Center for Windows 7, and my printer is a 2575 All-in-One.
Could you please send me a link to download this software.
Thanks.
Hanne.

Hi, here is the link for the driver.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

Photosmart 3180 all in one driver

Hi I an't download the driver for my printer photosmart C3180 all in one I used in windows xp with any problems but now in my computer windows 7 I can't find the driver, please help me.
This question was solved.
View Solution.

Hi all,
The drivers are available at the HP site.
You may download the driver for the C3180 from the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-74950-2&cc=us&dlc=en&lc=en&...
Be sure not to plug the USB till the installation guide to do so.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Photosmart C7280 All In One printer not campatible with windows 8.1

I have an old Photosmart c7280 all in one printer. I bought a new computer that has windows 8.1. HP doesn't
have software or drivers that can make this printer compatible with my new computer. What can I do besides buy a new prfnter?

Hi,
Please download the following Software and Derivers and install on your new Windows 8.1 machine:
http://ftp.hp.com/pub/softlib/software12/COL30662/mp-110038-1/PS_AIO_02_Net_Full_Win_WW_140_408.exe
Regards,
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP Photosmart C7280 All in One installation problems with windows 8.1

Hi,
I have a HP Photosmart C7280 All in One printer which was working fine on wifi with Windows 8. A few days ago I got the prompt to upgrade to 8.1. Following this the printer would not work at all, and I got prompt/warning message to re-install the printer software. So I went to the control panel and removed all the old HP software, and tried to re-install the latest one from the HP site...to no avail.
I have tried doing this a number of ways - manual download, downloading the HP software that determines what software is required, then downloads it for you....
It seems to start unpacking ok, but then gets stuck on 'Checking System' and never progresses to do anything else. Help!
This question was solved.
View Solution.

Hello Cam77,
Welcome to the HP Support Forums. I see that you are encountering difficulties installing your Photosmart C7280 printer after upgrading your computer to Windows 8.1.
I have included the Windows 8: The Progress Bar on the Software Installation Stops or Stalls document. It will walk you through the steps to get the printer installed.
Please let me know if you encounter any difficulties while doing the above. If you do, please let me know at what step things went awry and what any error messages said. Please also include how you have the printer connected (USB cable, ethernet, or wireless). Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Installing HP Photosmart 7520 all in one printer software

My new HP Photosmart 7520 will not install on my Dell PC. I have the 32-bit Windows Vista OS. When installation begins I immediately get the error message: "Key not valid for use in specified state". I've tried installing the CD and the software from HP on-line, all several different ways. I 've used the troubleshooting download from HP but both methods do not solve the installation problem. I've temporarily disabled the firewall. I've done disk clean-up and defragmenting. I've restarted the PC more than a dozen times during my efforts. Even Microsoft Windows can't install all the software from updates - only the fax portion. If I can get past the point where the error message occurs I think the software will install.
I hesitate to try the Geek Squad. My experience with them is that most of the geeks aren't competent and it's a crap shoot getting assigned one that is. They will be my last resort.
Has anyone had this problem? Does anyone have a solution?

Hey @jimlg ,
Welcome to the HP Forums!
I understand you're unable to install the printer drivers for your Photosmart 7520 printer.
The error you have listed is a Windows error and not attributed to the printer software. You can confirm this with the fact the error occurs when trying to install from Windows update bypassing our installer.
You may want to try following the suggestion in this thread made by @Gemini02 which seems to help resolve the issue for some users experiencing the same problem: Re: key not valid for use in specified state.
Let me know if that helps.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

All-in-one driver installation fails under Windows 7

I am trying to install the all-in-one printer driver for Windows 7, 64-bit, Service Pack 1. I have downloaded the installer from HP (AIO_CDB_Net_Full_Win_WW_130_141.exe), downloaded it using HP Print and Scan Doctor 4.3 and using the HP Printer Install Wizard (hppiw.exe). All methods fail. My computer is a new Dell Inspiron (Intel i5-4440 @ 3.1GHz, 8GB RAM, 64-bit OS). The printer I am installing for is a HP 6310, which is old but which has worked well for years under Windows XP. I don't think the printer is an issue since the installer never reaches the point of scanning for hardware.
Symptoms:
Installing using the downloaded installer, the initial splash screen displays. Selecting "Install" displays a second screen with several progress indicators beginning with "Checking system...". After checking for a few seconds, an error box pops up complaining that it can't find a file named "hpzpnp.ice_suffix..exe".
There are two files in the Setup directory named "hpzpnp01.exe" and "hpzpnp04.exe". The Autorun file contains many references to an %ICE_SUFFIX% environment variable.
I guessed that the installer executables did not have enough privelege to set environment variables, so I went through the installer directories and set all the executables to run with administrator privelege.
After that, running "Setup.exe" from the top of the install tree, the initial splash appears, followed by the second "checking system..." progress display. Then a new window with advice about keeping firewalls turned on, etc. pops up. Continuing from that point pops up a new error box saying:
"The specified path is too long C:\Program Files (sLar dig mer med hjalp av en demo pa skarmenHitta enkelt dina foton med onskad metod-Datum, Markning, Mappar, Sok, Favoriter)\HP\."
I have done this multiple times, and the parenthesized phrase (Swedish?) is sometimes different, but always wrong. It looks to me as though the installer is trying to decide whether to install 32- or 64-bit drivers, but can't decide which. It fails to initialize a string variable and concatenates garbage onto the "C:\Program Files" path string.
I have also seen an error box with the following error near this point:
"C:\Users\Sid\AppData\Local\7zS4689\Setup\hpzrein01.exe" "-wStub" "3...
"The parameter is incorrect."
Clicking OK on the error box aborts the installation.
Installing using the HP Printer Installation Wizard produces the same error message as the initial attempt with the downloaded installer about missing files with names containing "ice_suffix".
Installing using the HP Print and Scan Doctor progresses as far as the "path is too long" message.
I've done this now many times, trying different things, without success. After each attempt, I run the Uninstall_L4 utility in utils\ccc under the installer tree, then run the OS Disk Cleanup utility. Following an earlier post, I installed the latest version of Flash Player, with no change in symptoms.
Any fresh ideas would be much appreciated.

Hi ehildum,
Thank you for the time and effort you put into your post. I can see you have done plenty of troubleshooting on your own, but I do have an idea.
If the USB cable is plugged in this could be causing issue. Assuming it is connected, let's unplug and take a look at the Device manager. The hpzpnp.ice_suffix indicates a plug and play 'pnp'.
Follow these steps and let me know what happens.
Click on Start
Right click on Computer
Select Manage
On the left panel, click on Device Manager
Click on View at the top and select Show hidden devices
Look in the list for Other devices
If you see the printer here, right click and select uninstall
Look in the list and click on the arrow next to Printers
If you see the printer here, right click and select uninstall
Delete all files in the %temp% folder
Restart the computer
Open the installer from your download (AIO_CDB_Net_Full_Win_WW_130_141.exe)
Do Not plug the USB cable in until the software says so.
Please let me know the outcome of these efforts. If your USB cable was not connected please complete the above steps anyway to see if there is something stuck in the Device manager that could be causing the conflict.
I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

All in One won't install with Windows 7

I have installed all the drivers for my All in One (Officejet 5610) however the printer itself won't connect and install. It goes all the way up to step 5/8, but then it just gives me an error. Please help!
PS: I installed the drivers using the Windows Vista disc included with my All in One since I figured it was the closest to Windows 7 in terms of Coding and Compatibility.

I mite help you in this..
Here a list of items what micosoft windows does not install...
as said in this list
sony vagas video editer
GTA 4
PHOTOSHOP PRO
Some printers also i cant not install brother to it
Most your problem is windows 7 it self taken out microsoft C++ 2005 redistributable
this software you must have so your installer can install products you need
im not sure you can try one of the items from micosoft
64-BIT DOWNLOAD
or
32-BIT DOWNLOAD
I can NOT say this will work for you
anyway i found window 7 to be not good os i also infrom them this as well...

Could I have help to scan with HP Photosmart 2575 All-in-One

I have recently bought a Mac laptop and tried printing via the USB cable, which has been fine, but I wanted to scan something recently and it didn't work. I have lost the original CD that came with the printer.
I am not sure if I need to download a driver or software, or whether it is already installed on the Mac, or whether its related to something else?
Any help would be much appreciated. Thank you.

emcormie wrote:>
I am not sure if I need to download a driver or software, or whether it is already installed on the Mac, or whether its related to something else?
According to http://support.apple.com/kb/HT3669, the driver should already be included with Snow Leopard. You could download the driver from HP just to make sure yours is current, but how is scanning not working?

Photosmart 2575 all-in-one,does not print, the paper rolls too far, jam message

When I try to print or copy, the printer takes a sheet but it doesn't stop where it normally stops to start printing. After that nothing happens, only got a jam message

Hello Mr. Wilks,
I am sorry to read about the issue you are having with your new Photosmart 6520 not picking up 4x6 paper. I understand you have cleaned the rollers and that did not resolve the problem. I have researched this and have found a couple of documents that I recommend you look at to ensure all of the print settings are correct when printing on a 4x6 or any other size you wish to print on.
I am unsure if you have a Windows or a Mac computer, therefore I will post 2 different links for you to look at depending on which operating system you have.
Here is the document for troubleshooting on Windows: Printing Photos Saved on Your Windows Computer
Here is the document for troubleshooting on a Mac: Print Photos Saved on Your Computer (Mac)
I really hope this helps you, feel free to respond if there is anything else I can help with!
Regards,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

How can I get my HP Photosmart e-All-IN-ONE D110 to Install on my New HP Pavillion p7-1423w PC?

When I put the Install Disc into my new computer I get the page that only has an EXIT button. No INSTALL choice.
This computer has a 64 bit operation system and Windows 8.

Depending on when that printer was released, the installation disc might not include the right drivers for Windows 8. Try going to the software and driver downloads page for your model, select your specific model and operating system, and download the correct software and drivers from there.
Please click the thumbs up button to say "Thanks!"
Clicking "Accept as Solution" on a reply that solves your problem makes it easier for other people to find solutions.
I am an HP employee.

HP Photosmart C4488 all-in-one custom paper size issue.

Hello, I just bought a new HP photosmart C4488 from the store. Not exactly just, few days back. I need prints on custom paper sizes. Heres my problem
I have a paper, plain paper, of dimensions 11.2x19.1 cms (measured by normal drawing scale). I designed an image in Photoshop with the same dimensions and 300 dpi resolution. But when I try setting the custom settings to that dimensions, I can't press OK. See the attached image for more clarity. Dimensions in the screenshot are different, but still I can't press OK there!
"Windows cannot detect any keyboard attached to the computer. Please press any key to fix the problem"

I had this same problem and discovered that what I had to do was give my custom size a name, then after you do that, you get the 'save' button and it will be listed among the seletions availabe under 'more.' I am not sure why it wouldn
t have been possible to have put a little note saying to name your custom size as the current method isn't intuitive. On the other hand, now that I have the size listed, I can't figure out how to actually get it to work as when I choose it, it tells me the size is incompatible with the paper type and does that for all the normal paper types! So I hope it works and better luck to you on this than I am having..

HP PhotoSmart 2575 All-In-One Driver/Software Install Issue - Windows 8.1

Similar Messages

Maybe you are looking for