HP Photosmart 2610xi All in one. Can't get it to scan.

I'm running my All in one 2610xi on Windows 7 Service pack 1 home version 64 bit.  I have downloaded the software and driver several time and still get the same error message when I try to install it.  I finally purchased the Software and Driver on CD, but I still get the same error as follows: 
MICROSOFT VISUAL C ++RUNTIME LEBRARY
Runtime error! Program: C:\users\jerry\appdata\local\temp\7zs3do2\setup.exe.
This application has requested the runtime to terminate it in an unusual way. 
Please contact the application's support team for more information.
The printer works fine, it just won't scan.  It does copy.
Can anyone help me?

Welcome to the HP Forums Zoney,
I read your post which indicates that you are getting a "MICROSOFT VISUAL C ++RUNTIME LIBRARY" error, when trying to install the printer software. I can help you with this.
Download and install this Patch> Microsoft Visual C++ Runtime Error.
Uninstall the printer software.
Before installing the printer software again, setup the Admin rights on the computer.
Run Command Prompt as Administrator. Go to the start menu, type “CMD” in the search bar. Now, you should see a shortcut for CMD above. Right click on it, and click “run as administrator”. If it asks you for administrative permission, please allow permission. In your Command Prompt window (as administrator), type the following and hit Enter: net user administrator /active:yes
You should see a message saying "the command completed successfully". After troubleshooting is done, you can disable this account by typing the following command into Command Prompt (as administrator): net user administrator /active:no.
Restart the computer, and utilize the new account that is available, which should be named "Administrator".
Here are some more steps you can try if you are still getting the Runtime error.
But it is looking more like a Operating System issue.
Download and install the Microsoft Visual C++ 2010, 2008 and 2005 Redistributable Packages.
You will find the download links to these packages below:
2005 - http://www.microsoft.com/en-ca/download/details.as​​px?id=26347
2008 - http://www.microsoft.com/en-ca/download/details.as​​px?id=5582
2010 - http://www.microsoft.com/en-us/download/details.as​​px?id=14632
Try the installation again please.
Let me know how you make out.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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