HP Photosmart 3310, HP Solution Centre

Hi to all,
I have had this printer for some time and its a bloody good printer,
For some reason the hp solution centre just won't open, i have tried various options in these forums but to no avail, if there is anyone that could sort this out for me i would gladly appreciate it.
I am running windows 7 with plenty of ram and hardrive space, when i click on the solution centre a box comes up saying that it can't open because your device intallation is not complete. the printer does work but i can't scan my photo negatives without it. please help..
PS i have tried uninstalling all the software and re-installing it, also installing one bit at a time and iv'e tried the flash update in windows explorer, still didn't open.

Hello chukkamental,
Welcome to the HP Support Forums!
I read your post regarding the Photosmart 3310 and the error in Solution Center, I came across a couple steps that may help. I know you have been looking through the Forums and tried many options thus far. I would still follow the document from top to bottom the best you can.
This is the suggested HP document: Windows: When Opening HP Solution Center a 'No HP devices have been detected' Message Displays on th....
If following this as close as you can fails to correct the issue, I will keep digging for you.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Similar Messages

Photosmart Printer solution centre not working post windows 8 to windows 8.1 upgrade

I have a Photosmart Wireless e-All-in-One Printer - B110a
after upgrading to windows 8.1 from windows 8 the solution centre stop working
i have uninstalled the software and down loaded new software from the hp website
the download extracts but when i click on the install button i get the message
the system cannot find the file specified
have tried running with anti virus turned of
i have uninstall all hp software and reinstalling
i have reinstalled windows 8 and reupgraded to windows 8.1
tried to reinstall the software all with the same result it extracts but when i click on the install button i get the message
the system cannot find the file specified
there seems to be several people with similar problems, is there any solution to this

Personnel Message Sent
JonW
I work for HP

Hp solutions centre software download for windows 7(64 bit) for photosmart 3110 printer?

How & where to get the hp solutions centre software download for windows 7(64 bit) for photosmart 3110 printer? The full hp solutions centre software features such as photo editing, etc that can be utilized for windows 7(64 bit) with photosmart 3110 printer

Hi Nogot7, you will have to share 3100 over your network.
On the XP computer .....
Open Printers and Faxes.
Right-click the printer you want to share, and then click Sharing.
On the Sharing tab, click Share this printer and then type a share name for the shared printer.
On the Win 7 computer ....
Go to Devices and Printers
Add a printer
Add a local printer
Select Create a new port:
Select Local Port for the Type of port:
Enter the network name of the XP computer ie. \\XPcomputername\share name
Install the 3100 driver when prompted (DO NOT use the CD but the Win 7 built in driver)
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

Lost HP Solution Centre App for CN245B Model B11a HP Photosmart all-in-one

I've manage to loose/delete my HP Solution Centre software application. Have tried several times to run HP printer/scanner utilities and downloaded latest "full" version software but it currently refuses to install. Everytime I try to run the install routine it verifies my installation and says that is is already complete. Any ideas how I get the Solution Centre app back. I am running Windows 7. Any suggestions would be appreciated. Many thanks Steve Onawhim

Hi Steve_Onawhim,
Welcome to the HP Forums!
I see that you are trying to re-install the HP Solution Centre. I am happy to help you!
Please try the following solutions:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Re-install the software using the HP Printer Install Wizard for Windows.
Hope these solutions will solve your problem, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Solution Centre Missing Win7

Hello,
I have a problem on a reinstall on my Laptop on which I have installed Win7. I have downloaded the full set of HP x64 bit drivers for my Photosmart 3310 and the printer has installed. However, Solution Centre is missing, so I am unable to scan.
Solution Cenre is not in my Programmes list, yet the HP site says it is downloaded with the driver. Can anyone point me in the right direction please.

Hi @chinarog,
Welcome to the HP Forums!
I understand that you are missing the HP Solution Center software for your HP Photosmart c3310, and that you cannot scan. I am happy to help you with this issue!
I would recommend the following solutions:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Re-install using the HP Printer Install Wizard for Windows.
If that doesn't work, I would also suggest visiting this guide, HP Multifunction Printers and HP Full Feature Software or HP Basic Driver solutions do not work as e....
Also, here is a How to scan guide, How to Scan: Windows 7, for alternate methods of scanning, just in case.
Hope this information is helpful, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Photosmart 3310 - Scanner not working over Bonjour since 2.1 update

My HP3310 is connected to my Time Capsule via Ethernet to allow it to be used by my iMac and a Macbook.
After I updated to OSX 10.6 I had a few problems but eventually I was able to get my 3310 working as a printer and a scanner with both Macs connected as described.
This last weekend following installation of the HP printer Driver 2.1 update, the scanner no longer works as connected. I just get the message "failed to open scanner". I tried removing the device and re-installing as described throughout the various threads but nothing works. If I connect the 3310 via USB to my iMac or Macbook then the scanner works but not on the Time Capsule with Bonjour. This has only happened since the 2.1 update was applied which was preceded by the OSX 10.6.1 update.
Anyone with a similar problem that they fixed? If so how did you fix it?

All,
First off, the HP Photosmart 3310 is supported in Snow Leopard with the In-OS scanning solution. This allows you to scan through Preview, Image Capture, the Print & Fax control panel, and your printer browser. Some details are available on [this|http://support.apple.com/kb/HT3771] link (and hopefully the scan document linked to within this page will go live again soon), other information is on [this|http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846935&lc=en&dlc=e n&cc=us&lang=en&os=219&product=439491] link.
Second, HP Scan Pro and HP Device Manager are NOT supported under Snow Leopard. Do not install the full solution under Snow Leopard, and if you have, I'd suggest deleting these two items. A full solution installer for the Photosmart 3310 that will include HP Scan (scan software compatible with Snow Leopard) should be available later in October.
Just trying to help.
Andrew

Photosmart 3310 does not install on Windows 7

I can't install the HP Photosmart 3310 software and drivers on my Windows 7. The very first time i install the software, it will find the printer, but at the very end of the installation process, it will give an error and then uninstall the driver, but leaves some software on my computer. The next time I run the installer, so that is just tries to add a device, I try to find the printer, it will not find the printer on the network, even if I explicitly type in the printer IP address.
The installation works on Windows XP, i can print from other machines.
I am using the software AIO_CDB_FSW_Full_Win_WW_130_141.exe.
I uninstalled everything and tried again, exactly the same results.
What is going on? Can you help me get the printer working under Windows 7?
Message Edited by vamped on 11-21-2009 06:25 PM
Message Edited by vamped on 11-21-2009 06:25 PM
This question was solved.
View Solution.

Yup, I have this problem as well, even though at one stage it was working perfectly. VERY FRUSTRATING. Especially all the money I have spent on genuine ink over the years!

Problem with HP Solution Centre

HP C4380. I have loaded the software from Disc, Printer Ok but HP Solution Centre not working ie cant scan. I running Vista

Hi there StuBet, welcome to the forums
I understand Solution Center is not working for you and you cannot scan after installing the printer by disk. I would suggest trying to download and run the install from the HP website to see if that helps.
HP Photosmart C4380 and C4390 All-in-One Full Feature Software and Drivers
Have a great day!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Photosmart 3310 printer. Problem with new 363 original hp cartridges.

I live in Italy and I bought an HP Photosmart 3310 all-in-one printer in US. Once the original ink cartridges have been running-out I bought a complete set of HP Original new ink cartridges in Italy. Now the printer's display shows the following message: "Printer configured to use 02 ink cartridges" and do not want works at all. The ink cartridge I bought are 363 (n.6 cartridges for about 70euros!). Please let me know if there's a way to change the printer configuration and allow it to work with 363 cartridges instead of 02. Thanks in advance for your reply. I'm looking forwarding your instructions. Best regards. Carlo D'Urso
This question was solved.
View Solution.

Obviously, I can't speak for cdurso, but for my part, HP refused to help me with the region reset. Some foreign customer support representives simply told me repeatedly that my printer was obsolete, and I needed to buy a new one. However, I did find a very simple solution to my problem. I simply pulled the chip off of the ink cartrige from the region that the printer was set to, and I stuck it on to my new cartrige. I believe this will invalidate my ink level readings, but it does allow me to use the printer, which is now working flawlessly. I simply have to bypass the "expired cartrige" message I get every time I need to turn it on or reset it.

Photosmart 3310 all in one won't print.

HP diagnostic tool says everything is fine, but my photosmart 3310 all in one just won't print. Using OS Vista 64

Hi ljwzx,
Can you print the self test page from the printer?
How to print a self test page from the printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00409857&tmp_task=useCategory&cc=us&dlc=en&jump...
I am not sure which Diagnostic utlity you used previously. I have included the two which should assist with your printing issue. Try the Print Diagnostic utility first.
Print Diagnostic Utility:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-91799-1&cc=us&dlc=en&lc=en&...
Network Diagnostic Utility:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-96434-1&cc=us&dlc=en&lc=en&...
I am an HP employee.
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Photosmart 3310 printer error: 0xc18a0206

My photosmart 3310 printer is in error, I get this message: "Ink system has failed. Unable to copy, receive faxes, or print. Refer to printer documentation. Error: 18a0206". I tried to reset by holding the OK and the Cancel button down at the same time and plug in the printer. It went through the long maintenance cycle but still didn't work I did this like....7 times and it still says the same thing. Anybody got any ideas of what to do?
Thanks

Take a look at this HP link.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

Additional software Solution Centre, IRIS etc

I am experiencing considerable difficulty installing any of the software suppllied with the C7280 driver.
The driver seems to install OK and works but ....
Installation runs until the the 'configuring programs' actions (last item) which goes on for a long time then fails.
I have tried uninstalling/reinstalling numerous times. I have tried uninstalling the individual software items and then running the driver installer and installing the software individually. All say installed OK but IRIS cannot be found, solution centre tells me 'device installation is not complete'.
I have run Print and Scan doctor that tells me no problem with the 'Printer' but the Scanner reports A problem was found with the device registration.
I needed to reinstall the printer etc as some how the printer was reporting it was connected and failed to print but the problem was that the printer was using a different IP address X.X.X.10 and the computer thought it was on X.X.X.7 . This problem has been resolved.
Also when running one of the HP diagnostic programmes I was also asked to select the printer and it listed 3 Versions of the printer. I suspected that this could be the problem but I am unable the replicate this and only one printer is shown in Control Panel.
I have a C7280 printer
Windows 8.1 (64 bit)
Wi-Fi connected.
Any help would be appreciated .

Hi alanw8888, having 3 versions if the printer could certainly be causing a conflict.Sounds like we need a fresh start. I suspect, removing the driver from printer server properties and doing a complete uninstall will resolve this issue. use the instructions below to perform these tasks.
1. In the ‘Devices and Printers’ folder delete the printer < Click here for instructions.
2. Choose ‘Print server properties’. (Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.)
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only"
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If you get an 'In use' error try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and printer should resolve this ‘in use’ error and allow the driver to be removed.
After the driver is removed from the server properties we can proceed with uninstalling and reinstalling the software.
Hold down the Windows Logo key ( ) on the keyboard and the 'R' to open the run box, type %temp%
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Click Start, and then click Run.
In the Open box, type msiexec /unreg, and then click OK.
Click Start, and then click Run.
In the Open box, type msiexec /regserver, and then click OK
Run Disk cleanup from Accessories\ System Tools
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Now we can restart the computer and Download and install the HP Photosmart Full Feature Software and Drivers
Please let me know if this resolves the issue, if you require additional assistance I will gladly help out.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Attn HP Experts: HP Solutions Centre (still) not detecting printer (Advanced Help Needed)

1. A brief, descriptive issue summary:
"HP Solution Centre Cannot Run because your device installation is not complete"
After trying all solutions re device and software installation on this forum I have not been able to resolve the issue. However I believe I have narrowed down the problem and require expert advice on how to proceed.
Taking a step back, all I want to do is to be able to SCAN MULTIPLE PAGES, perform OCR (Optional) publish/print to PDF. If you can advise me how to do ALL of this quickly and efficiently without HP Solution Centre I would also be happy. Note the following are NOT valid suggestions as they do not allow me to scan mutliple pages into a single PDF.
X - Webscanner
X - Import/Capture to Paint
X - Windows Fax & Scan
2. A detailed message with the following information:
Key Product information:
Printer Model: HP Photosmart C4700
Operating System (including service pack revision):
Windows 7 Home Premium 64-Bit version. Service Pack 1
Error messages:
1. This is what I believe is the core problem here - I require your expert advice on how to proceed.
Source: HPDiagnosticCoreUI_PSdrServer.log
Key Excerpt:
[Jan 13 2015][17:43:13][6584][ERROR][SDURegistryMismatchIssue.cpp][CSDURegistryMismatchIssue:iagnose][ProfileWritePath OK.]
[Jan 13 2015][17:43:13][6584][INFO][SDURegistryMismatchIssue.cpp][CSDURegistryMismatchIssue::CheckRegistry][Checks the regsitry mismatch.]
[Jan 13 2015][17:43:13][6584][ERROR][SDURegistryMismatchIssue.cpp][CSDURegistryMismatchIssue::CheckRegistry][Failed to get CUE_DEVICE_ID from registry for diagnosing Registry issue.Path : SYSTEM\CurrentControlSet\Control\Class\{6bdd1fc6-810f-11d0-bec7-08002be2092f}\0001\DeviceData][Jan 13 2015][17:43:13][6584][ERROR][SDURegistryMismatchIssue.cpp][CSDURegistryMismatchIssue:etCUEDeviceID][Failed to get the device instance id.]
[Jan 13 2015][17:43:13][6584][ERROR][SDURegistryMismatchIssue.cpp][CSDURegistryMismatchIssue::CheckRegistry][Failed to set the value of CUEDeviceID.]
[Jan 13 2015][17:43:13][6584][INFO][SDURegistryMismatchIssue.cpp][CSDURegistryMismatchIssue:iagnose][Found registry Issue.]
[Jan 13 2015][17:43:13][6584][ERROR_EX][Error.cpp][CError:ispatchCustomError][528][Failed to fix the registry mismatch.]
Spoiler (Highlight to read)
My hunch is that HP Solution Centre cannot see my printer because it cannot find the CUE_Device_ID in the registry.
My hunch is that HP Solution Centre cannot see my printer because it cannot find the CUE_Device_ID in the registry.
Given I have uninstalled (Inc using the Uninstall_L4.bat) and re-installed several times, this is either because the installer is not configured correctly for Windows 7 Home Sp1 OR the HP Solution Softward is searching for the wrong identifier - i.e. "CUE_Device_ID" instead of just "DeviceID".
To help you diagnose, below is the contents of my registry for the below registry path. Point to note is that there is NO SUCH IDENTIFIER with the entry of CUE_DEVICE_ID.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001]
"CoInstallers32"=hex(7):68,00,70,00,70,00,6c,00,64,00,63,00,6f,00,69,00,2e,00,\
64,00,6c,00,6c,00,2c,00,20,00,50,00,72,00,65,00,6c,00,6f,00,61,00,64,00,44,\
00,72,00,69,00,76,00,65,00,72,00,43,00,6f,00,49,00,6e,00,73,00,74,00,61,00,\
6c,00,6c,00,45,00,6e,00,74,00,72,00,79,00,50,00,6f,00,69,00,6e,00,74,00,00,\
00,68,00,70,00,6f,00,73,00,63,00,5f,00,70,00,30,00,32,00,61,00,2e,00,64,00,\
6c,00,6c,00,2c,00,48,00,50,00,53,00,63,00,61,00,6e,00,6e,00,65,00,72,00,43,\
00,6f,00,49,00,6e,00,73,00,74,00,61,00,6c,00,6c,00,65,00,72,00,00,00,00,00
"HardwareConfig"=hex:01
"DevLoader"="*NTKERN"
"NTMPDriver"="usbscan.sys"
"USDClass"="{FF47532F-9798-4290-9493-02CB5977D8F9}"
"InfPath"="oem43.inf"
"IncludedInfs"=hex(7):73,00,74,00,69,00,2e,00,69,00,6e,00,66,00,00,00,00,00
"InfSection"="IOP.Usb.NTWIA"
"ProviderName"="Hewlett-Packard"
"DriverDateData"=hex:00,c0,90,3e,5a,5a,c9,01
"DriverDate"="12-10-2008"
"DriverVersion"="8.0.0.0"
"MatchingDeviceId"="usb\\vid_03f0&pid_7511&mi_00"
"DriverDesc"="HP Photosmart C4700"
"CreateFileName"="\\\\.\\Usbscan1"
"SubClass"="StillImage"
"Capabilities"=dword:00000030
"DeviceType"=dword:00000001
"DeviceSubType"=dword:00000002
"ICMProfiles"="sRGB Color Space Profile.icm"
"FriendlyName"="HP Photosmart C4700"
"DeviceID"="{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\\0000"
"Vendor"="Hewlett-Packard"
"IsPnP"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001\DeviceData]
"HasScanButton"=dword:00000001
"Resolutions"="75,100,150,200,300,600,1200,2400"
"ResDefault"=dword:000000c8
"LoadSettingsOnce"=dword:00000002
"ScrollCap0"=dword:00000000
"MaskADF"=dword:00000000
"TwainDSmodule"="hpqgnds2"
"TulipIOType"=dword:00000001
"TwainDS"="HP Photosmart C4700"
"Server"="local"
"InstallRegPath"="Software\\Hewlett-Packard\\DigitalImaging"
"UI Class ID"="{4DB1AD10-3391-11D2-9A33-00C04FA36145}"
"EdnaCLSID"="{8D4041C5-BF2C-11d5-9888-0060B0EF3BC7}"
"TulipCLSID"="{CC72FF79-208C-4182-BF6F-433E884A629A}"
"TulipDriver"="hpost_p02c.dll"
"CommonDataFolder"="Scanjet"
"ICMProfile"=hex(7):73,00,52,00,47,00,42,00,20,00,43,00,6f,00,6c,00,6f,00,72,\
00,20,00,53,00,70,00,61,00,63,00,65,00,20,00,50,00,72,00,6f,00,66,00,69,00,\
6c,00,65,00,2e,00,69,00,63,00,6d,00,00,00,00,00
"HWCompressionTypesSupported"=dword:00000005
"HWCompressionTypeDefault"=dword:00000004
"HWMaxPixelDepth"=dword:00000010
"HWLegalConfigSupported"=dword:00000000
"ADFSupported"=dword:00000000
"ADFDuplexSupported"=dword:00000000
"HasADFDuplexSwitch"=dword:00000000
"HWExtendedLampSupported"=dword:00000000
"TMASupported"=dword:00000000
"ModelString"="pst_p02c"
"ExactModelString"="pst_p02c"
"HW6ColorScanCapableGlass"=dword:00000000
"HW6ColorScanCapableTMA"=dword:00000000
"HWDustAndScratchRemovalCapable"=dword:00000000
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001\Events]
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001\Events\PSC_SCAN]
"Index"=dword:00000000
@="Scan button press"
"GUID"="{03A5651B-EAE9-4D35-974D-B97C0B5A04FE}"
"LaunchApplications"="hp scanning software"
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\0001\Events\PSC_TMA]
"Index"=dword:00000001
"FriendlyName"="Scan Film button"
@="Scan Film button press"
Recent hardware or software changes made to the system: None
Troubleshooting performed:
I installed basic-only software/driver, then Dital Imaging Monitor and HP Solution Centre.
I received the "HP Solution Centre Cannot Run because your device installation is not complete" error.
I uninstalled all HP Software and re-installed FULL software from support site for this model (same error).
I browsed the forums, ran the uninstall l4 bat and re-installed using USB-Cable mode, but this also resulted in the same error when opening HP Solution Centre.
I Ran HP Print and Scan Doctor and this gave me the pointer that something was still wrong in the registry "A problem was found with device registration" (see attached).
I came accross the HPDiagnosticCoreUI_PSdrServer.log file and saw the specific registry path issue, and that it was not fixed by the tool, but do not know how to proceed.
Connection Method: Initially wireless but also tried USB.
Thanks
Scrittore
This question was solved.
View Solution.

Hello - Is there an HP expert in the house?? HP Expert day is today!!

How do I uninstall Solution Centre Software

PhotoSmart 2610 All-in-One Printer on Vista PC. Solution Centre software is corrupted . I want uninstall and reinstall so how do I remove it.

If the Hp Solution center is corrupted
..better to completely uninstal;l and reinsatll the software because sonme drivers for your printer might have been corrupted as well...
try this one....
Uninstall any remaining Hp printer program from your system..
1. Click windows logo or start button- on the search box or run - type in %temp%, press enter
2. look for the 7z folder on the TEmp folders.
3. Open &z folder and look for util- open util look for ccc folder- open ccc folder loofk for uninstall3.
4. Procedd to Uninstall level 3- restart the computer -go back to %temP% trhen delete tye 1st 7z folder-- to the same process for the remaining 7z folders- open util-ccc-uninstallL3- restart Pc and delete te 7z folder
5. Once your'e done- go to add or remove programs or programs and features to uninstall remaining Hp printer software.. then restart you pc again..
Follow these steps before re-installing the printer:
Click Start , and then click Run . The Run dialog box opens.
In the Run dialog box, type msconfig , and then press Enter .
If the User Account Control window opens with the message 'Windows needs your permission to continue ,' click Continue to close the window.
In the System Configuration window, click the Startup tab, and then click Disable All .
Click the Services tab, click the Hide all Microsoft services checkbox, and then click Disable All .
Click Apply , and then click OK .
When prompted to restart the computer, click Restart later .
Restart the network devicesFollow these steps to restart all the devices on the network.
These steps include turning off the computer. Consider bookmarking this page for ease of reference.
Press the Power button to turn off the product.
Click Star, click Shut Down , and then click Shut Down from the drop-down list.
Turn on the wireless access point (router).
Press the Power button to turn on the product.
Press the power button on the computer to turn it on.
When the computer turns on, a System Configuration Utility message opens on the computer. Select the Do not show this message again check box, and then click OK .
proceed to the installation.......then prove functionality...if successful continue these steps
Re-enable startup programs and services
Click Start ( ), and then click Run . The Run dialog box opens.
In the Run dialog box, type msconfig , and then press Enter .
If the User Account Control window opens with the message 'Windows needs your permission to continue ,' click Continue to close the window.
In the System Configuration window, click the Startup tab, and then select the check box next to each program that should run when you turn on the computer. If a program should not run when the computer is turned on, leave the check box clear.
CAUTION:Do not disable any Microsoft services.
If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startup checkbox.
Click Apply , and then click OK .
When prompted to restart the computer, click Restart .
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
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Inkjet Failure Hp Photosmart 3310 How to resolve issue?

Can anyone help me with troubleshooting methods to resolve an inkjet failure with a Hp Photosmart series 3310 Printer Please?

@Photsmart3310Welcome to the Community!
I understand you're facing an Ink System Failure on your Photosmart 3310.
My suggestion for you, would be to check out and try the steps in this guide for that specific issue. It might help!
'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error M...
If the troubleshooting does not help at all, I would lastly suggest technical support.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Happy Wednesday
R a i n b o w 7000I work on behalf of HP
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HP Photosmart 3310, HP Solution Centre

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