HP Photosmart 3310, Printer Error 0xc18a0001

Can anyone help. We have a HP Photosmart 3310 Printer which is giving the above error message, so it won't print or do anything. We've followed the instructions online; taking out the USB cable, removing the cartridges, turning the unit off, then turning back on again etc etc, but we dont get the prompt to replace the cartridges (the error message remains the same). Does anyone have any other suggestions, or has this machine reached its end?

I just ran into this problem with my Photosmart 3310 two days ago.  After a lot of research, I ran into a post where a person said the most probable cause for this problem was the ink pump gear had fallen off. I decided to open my Photosmart 3310 and yes that gear was sitting at the bottom of the printer at an angle. I took the printer apart, got to the ink pump gear and put there it was off to the side.  After about 15 screws and 8 pices my printer was back together.  I turned it on and still got the same error. I had to reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turned the 3310 off. I kept holding the buttons down until the printer turned off and then I turned it back on. When it came on it did its little "device maintenance occurring" thing for about 2 minutes and then I was able to print again just like old times. On the printer, you will have to remove the sides,  and the scanner. You will have to disconnect the motherboard so that you can remove the scanner from the printer.  Carefull not to damage any of the connections. You will also have to remove the cover for the printhead to do the repair. The gear for that ink pump is on the left side where the power supply is. Here's an image to give you an idea where that white gear is: 

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    Take a look at this HP link.
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    R a i n b o w 7000I work on behalf of HP
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