HP Photosmart 5510 - Installation support

Hi,
I'm trying to set my HP Photosmart 5510 All-in-one via Wi-fi. When I'm asked to enter the IP adress from the printer, the driver keeps telling me that I've got the wrong IP adress. What should I do to solve this problem?

Sorry that you are having a problem with the IP address being wrong.
When you have the printer connected wireless from the front panel, you just need to install the software and drivers from the computer.
You should not have to put in the IP Address, unless you are adding the printer from the (Add Printer) tab in Device and printers.
Install the CD or go to the link below, and just download the drivers. After download, it should search for the printer, and find it and the IP address on it's own.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=5063582&task=&
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Similar Messages

Is eFax supported on a HP Photosmart 5510 series printer?

I don't see it as an option on my Apps menu. It would be a nice feature to have, if available.
I'm working off a Toshiba Satellite P105S-6217 laptop that is on Windows 7, 32-bit, if that indeed matters.
This question was solved.
View Solution.

Hi,
The Photosmart 5510 does not provide any fax functionality, as you may find listed by the spec below:
http://shopping2.hp.com/en_US/home-office/-/products/Printers/HP-Photosmart/CQ176A?HP-Photosmart-551...
Only the models listed below support the eFax feature:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03102078&cc=us&dlc=en&lc=en&product=5070121&tmp...
Regards,
Shlomi
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Unable to scan from the printer control panel to my computer using the HP Photosmart 5510

Hi, I recently purchased the new HP Photosmart 5510 All in One --- and I’m not able to scan from my printer to my computer. I am however able to scan by initiating the scan from the computer. I spoke to HP customer care earlier this evening and we ran the print + scan doctor and did not find any problems. I’m running Windows 7 – 64bit and have installed my printer wirelessly using the Installation CD that came with the printer today. I wasn’t able to finish troubleshooting with the technician I spoke to because I had to leave for work. The Person I spoke with suggested possibly downloading the Full Feature Software from the hp.com website, which I’m happy to do but I feel that it is unnecessary because I have the install CD right here. (The rep I spoke to was very nice but I’d rather not have to uninstall and reinstall if it is not necessary) Because as I mentioned above, everything else works perfectly and I am able to scan --- just not directly from the printer itself. When I'm trying to scan from my printer to my computer an error message comes up on the printer's control panel stating that: there is no scan destinations selected/no scan options. However, I can not find anywhere with my HP software where I could add/ensure that the destinations were there. (Like I could on my other printers. (Ie. Through the Solution Center) This printer does not seem to have a Solution Center that I could find and the Scanner Icon that was installed with the CD does not give me any options in terms of modifying the scanner settings I’m wondering: 1. Does the Hp Photosmart 5510 not have the capability to scan from the printer’s control panel? 2. OR Does the install CD that came with my printer only have the basic drivers like the tech support agent suggested? Which means in order to scan from my printer I’d have to download the drivers from your hp website? 3. Or is the issue due to something else completely? Thanks for your help!

Hi Dublin, Follow the steps below to uninstall and reinstall the printer. 1. Open Control Panel2. Click on Uninstall a program3. Uninstall the Photosmart 6510 from the list4. Reboot your computer5. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html 6. Download the full feature software and drivers, and then reinstall the printer. Version 28.8

Printing problem with HP Photosmart 5510

This is not really a Mavericks problem but I was hoping that someone out ther who owns a HP Photosmart 5510 all in one printer may know the answer. All was working fine up untill I (foolishly) changed the printing mode to economy black & white and now I can not get it back to printing in colour. Anyone know how to do this please?
Sorry that this is not a specivic Apple problem but I am desperate!
Cheers.

Hello wil46,
Welcome to the HP Support Forums! I understand you have recently changed the black ink cartridge on your HP Photosmart C8180. I would first like to make sure that the cartridges are properly vented, take a look at the picture below:
Please take out the cartridge and inspect it, clean the contacts with a lint free cloth (coffee filter works best) and some distilled water, also clean inside the printer where the cartridge sits. Depending on how long the printer was sitting for or an empty cartridge this can sometimes cause the nozzles to dry out which could cause the black ink not to print.
Now let's go ahead and clean the printhead, from the front panel of your C8180 follow the steps listed below:
Setup Menu > Tools > Clean Printhead
You may need to do this a few times, if you see the black ink quality getting better please continue with the cleanings.
Let me know if this was helpful, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
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Does anyone know if I can print to hp photosmart 5510 from my 1st generation ipad if I can't download the drivers for the printer?

Am trying to set up an HP Photosmart printer and it is proving much more complicated than I'd expected. I don't seem to be able to download to my ipad from the HP website - does anyone know how I manage to print, or get my ipad to recognidse the printer, if I've no printer software downloaded?
Thanks, in anticipation, for your help

You can't download drivers, or any other software, via a browser on the iPad. If the printer isn't the HP Photosmart 5510 e-AiO B111a which supports AirPrint, and it also isn't supported by HP's ePrint app, then you can see if any of the third-party printer apps such as Print Central For iPad or Print n Share work with it.

HP Photosmart 5510 will not print in black ink

Hello, I started having an issue with my photosmart 5510. It slowly stopped printing in black in. I started printing, it printed a few pages normally, but then phased out to not printing black at all. When searching for solutions, I found a forum where an expert mentioned different instructions that have to be messaged privately, may I also have these instructions?
I have tried all the suggested steps and still no black ink, only wasting colored ink while I try one fix or another and then do a test page after each try.
I have had this printer for more than a year, possibly more than 2 years even, so it is way out of warranty and I am willing to try anything at this point.
Thank you.
PS I did try to private message the expert, but it wouldn't send due to "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied." and it still wouldn't send. So here I am making a whole new thread about it :/

Hi MamaChickadee,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
You have completed the steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success and would like to try the reset on the machine. I suspect the issue may be the printer and not the cartridge and do not feel a reset would help in this situation.
I would like to get this taken care of for you as soon as possible, can you please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart 5510 reboots continually

Hi
My HP Photosmart 5510 started rebooting all of a sudden.
Imediatelt its connected to the power source, it powers itself on without pressing the power button but continues rebooting continually.
This happens whether its connected to the printer or not.
When I try switching on its Wireless network, it stops rebooting but the blue wireless indicator blinks continually.
Indicating that its on but not sensing any signal (Even when wireless server is on).
I have downloaded the firmware to do an update.
Can a Hard reset solve this problem OR is there another solution for this.
I have checked and veryfied that the units power system is healthy and working fine.
So if am scaling the wrong tree, pliz redirect me, OTHERWISE, Let me know if the hard reset would serve the purporse and send me the Reset Instructionz.
Will be greatful.
Thanx

Hi EddyVic,
I would like to help you with the issue you are experiencing. I understand the Photosmart continuously reboots itself and you have already tested the power and checked the for firmware updates. A hard reset could fix it, to do a hard reset you can leave the printer on and unplug the power cable for 1 minute. If the issue persists after you plug it back in you can do a different type of reset.
I will send you a PM (Private Message) with instructions to perform a reset, but before we begin, please review the HP Privacy Statement.
This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is readily available on our HP.com home page and at the bottom of every HP web page.
There are an increasing number of posts in this forum and elsewhere in the internet with the steps to do a resets on different printers. The reset itself will sometimes fix problems, so the reset is not the issue.
Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access. These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results. One wrong button push and you no could no longer have a printer, but instead a pricey paper weight. To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!
Printer Resets: What You Should Know
Please return to the forum and let us know if the issue you are experiencing is resolved.
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Sunshyn2005 - I work on behalf of HP

How do I add an HP Photosmart 5510 wi fi printer to my i Mac

How do I add an HP Photosmart 5510 wi fi printer to my i Mac

Hi, davidfromickenham.
Thank you for visiting Apple Support Communities.
I understand that you are wanting to connect your Wi-Fi printer to your iMac. Here is an article that will help you with that process.
Add a Wi-Fi or network printer
Update your software: Choose Apple menu > App Store, click Updates, then install any software updates listed. Even if no updates appear, this ensures that OS X has the latest information about printer software it can download from Apple. If you don’t do this, you may see a message that software isn’t available when you connect your printer. If you have an AirPrint printer, no software is installed so you don’t need to check for software updates.
Prepare your printer: Use the instructions that came with your printer to unpack the printer, install ink or toner, and add paper. Turn on the printer and make sure it’s not displaying any errors.
Connect your printer: Follow the instructions that came with the printer to connect it to the network. For more information, see the Apple Support article Connecting a Wi-Fi printer to your Wi-Fi network.
Add the printer to your list of available printers: Choose Apple menu > System Preferences, then click Printers & Scanners. If you don’t see your printer listed on the left, click Add at the bottom of the list. A dialog appears listing printers on your local network. It may take a minute or two for your printer to appear. Select your printer when it appears in the list, then click Add. If you see a message prompting you to download new software, make sure to download and install it. If your printer still doesn’t appear in the list, try adding the printer by its IP address (see below).
When you add a printer, OS X can usually detect whether the printer has special accessories installed, such as additional paper trays, extra memory, or a duplex unit. If it can’t, a dialog appears that lets you specify them. Make sure the settings in that dialog accurately reflect your printer’s installed accessories so you can take full advantage of them.
OS X Yosemite: Add or remove a printer
http://support.apple.com/kb/PH18606
Cheers,
Jason H.

IPad2, Macbook air and iPhone 4S doesnt find/recognize HP photosmart 5510 printer ?

Why MacBook Air, iPad2 and iPhone 4S doesn't find / recognize anymore HP photosmart 5510 printer ?

I would suggest starting with your MacBook Air.
The Photosmart 5510 is listed as supported by Apple. So I suggest setting it up under your MacBook Air as described in this Mac Print 101 article:
http://support.apple.com/kb/HT4670
Then hopefully your iOS devices will see it on AirPrint.

No color printing on Photosmart 5510 Printer.

I have purcheased new cartitgages. I have shaken the cartiratages. I have tried the cleaning feature, realigning, even the old blow on the machine trick from Nintendo days! I am totally lost as to what the issue could be. It will print black, but only black. It does not even read the new cartriatages as full. I bought them at Office depo. Please help me out!
This question was solved.
View Solution.

Hi there,
Welcome to the HP Forums!
I understand that no color is printing on your Photosmart 5510 Printer. I am happy to look into this issue for you!
Please take a look through this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 5510 e-All-in....
if you have gone through all those steps, and the issue is not resolved, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this clears things up for you!
RnRMusicMan
I work on behalf of HP
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Photosmart 5510 double printing

Using Mac osx Yosemite, Word 2011. Had same problem under Mavericks.
When printing only one side, I get 2 copies. How to avoid this? It has not always been so, when new it was ok. Maybe printer updated sw issue?
I remember that my wifes C5100 had the same issue some years back, and that was addressed and resolved by a HP fix. I have the same problem now with my PS 5510 but could not find any HP fix.

Hi renedk,
Welcome to the HP Forums.
I see that you are having some issue with the printer printing double prints.
I do have a few suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also suggest that we try to resolve the issue by Doing a Reset on the Printing system and then reinstalling the software and drivers.
I also suggest doing a Repair disk permissions.
Here is the link for the HP Photosmart 5510 e-All-in-One Printer Full Feature Software and Drivers.
If you have any other questions, please feel free to write me back at any time.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Cannot Read PJL response from HP photosmart 5510

Hi all,
I have small code that reads printer status using PJL command INFO STATUS. I can get the PJL response from different hp printers like hp4005n, hp4515 and hp M1212nf . When I send the same command to HP photsmart 5510 I get no response from printer. Infact I get EOF(end of file) error. Is it because HP photosmart does not support PJL read back statuses ? I shall be very thankful for any help in this regard.
Thanks,
Ali

Restart your printer and WiFi router by removing power for 30 seconds.

Photosmart 5510 - wireless Mac - printer offline

Hi there, i'm trying to print from a Mac to new photosmart 5510, wireless is connected, have tested printing via an ipad - works like a dream. Unable to print from notebook (Mac 10.7.2), error message 'printer is offline' the printer is not connected. Have printed with a cable but unable via wifi. Have checked all troubleshooting tips, no luck. advice is appreciated
This question was solved.
View Solution.

Download and install this: http://support.apple.com/kb/DL907
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
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I am employed by HP

DRIVER HP photosmart 5510 B111a

Je souhaite passer à OS X Mavericks mais je ne trouve pas de driver pour mon imprimante HP PHOTOSMART 5510 B111a. Est-il nécessaire d'avoir un driver spécifique ou il n'y a pas de problème de compatibilité ? Actuellement je suis en OSX 10.8.5. Merci pour votre réponse

Bonjour ..
Rendez-vous ici > Software & driver downloads HP Photosmart 5510 e-All-in-One Printer - B111a | HP® Support
Cliquez ensuite sur Sélectionner sous Sélection du système d'exploitation
Puis cliquez sur: v10.8

Photosmart 5510 stopped working

Ok so I have a photosmart 5510 less than 6 months old. Has been working fine up until last night when suddenly stopped printing. Message comes up on my computer "Unable to communicate with the printer".
I have tried turning the printer on anf off - no success. My printer is telling me it is connected to my ip address and homehub. My computer is telling me my printer is not turned on. I've even tried adding the newprinter in control panel and it tells me I've successfully added th eprinter and to print a test page and all I get is unable to communicate with the printer.
Any advice as to how to get the problem fixed or is there a Hp contact support number I can call??
Any advices greatly appreciated.
Thx, richwhit

Hi richwhit,
Please touch the wireless icon, you should see the printers IP address. Assumming this is Windows, click the Start and then All Programs. Click HP and select the option to Update IP address.
Also, please take at look at this document.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03418017&tmp_task=solveCategory&cc=us&dlc=en&la...
I was an HP employee.
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HP Photosmart 5510 - Installation support

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