HP Photosmart 5510 reboots continually

Hi
My HP Photosmart 5510 started rebooting all of a sudden.
Imediatelt its connected to the power source, it powers itself on without pressing the power button but continues rebooting continually.
This happens whether its connected to the printer or not.
When I try switching on its Wireless network, it stops rebooting but the blue wireless indicator blinks continually.
Indicating that its on but not sensing any signal (Even when wireless server is on).
I have downloaded the firmware to do an update.
Can a Hard reset solve this problem OR is there another solution for this.
I have checked and veryfied that the units power system is healthy and working fine.
So if am scaling the wrong tree, pliz redirect me, OTHERWISE, Let me know if the hard reset would serve the purporse and send me the Reset Instructionz.
Will be greatful.
Thanx

Hi EddyVic,
I would like to help you with the issue you are experiencing. I understand the Photosmart continuously reboots itself and you have already tested the power and checked the for firmware updates. A hard reset could fix it, to do a hard reset you can leave the printer on and unplug the power cable for 1 minute. If the issue persists after you plug it back in you can do a different type of reset.
I will send you a PM (Private Message) with instructions to perform a reset, but before we begin, please review the HP Privacy Statement.
This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is readily available on our HP.com home page and at the bottom of every HP web page.
There are an increasing number of posts in this forum and elsewhere in the internet with the steps to do a resets on different printers. The reset itself will sometimes fix problems, so the reset is not the issue.
Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access. These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results. One wrong button push and you no could no longer have a printer, but instead a pricey paper weight. To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!
Printer Resets: What You Should Know
Please return to the forum and let us know if the issue you are experiencing is resolved.
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Sunshyn2005 - I work on behalf of HP

Similar Messages

Printing problem with HP Photosmart 5510

This is not really a Mavericks problem but I was hoping that someone out ther who owns a HP Photosmart 5510 all in one printer may know the answer. All was working fine up untill I (foolishly) changed the printing mode to economy black & white and now I can not get it back to printing in colour. Anyone know how to do this please?
Sorry that this is not a specivic Apple problem but I am desperate!
Cheers.

Hello wil46,
Welcome to the HP Support Forums! I understand you have recently changed the black ink cartridge on your HP Photosmart C8180. I would first like to make sure that the cartridges are properly vented, take a look at the picture below:
Please take out the cartridge and inspect it, clean the contacts with a lint free cloth (coffee filter works best) and some distilled water, also clean inside the printer where the cartridge sits. Depending on how long the printer was sitting for or an empty cartridge this can sometimes cause the nozzles to dry out which could cause the black ink not to print.
Now let's go ahead and clean the printhead, from the front panel of your C8180 follow the steps listed below:
Setup Menu > Tools > Clean Printhead
You may need to do this a few times, if you see the black ink quality getting better please continue with the cleanings.
Let me know if this was helpful, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Photosmart 5510 unable to find my MacBook pro.

I have read many posts with regards to scanner and printing issues with printer compatible AirPrint. I have tried all solutions by the experts but my printer cannot scan from computer, error message is "unable to find computer make sure printer is connected to a network and turned on". I find that not all the setting are available in order to turn on Scan to Computer. I have tried two HP printers Photosmart 5510 and 3050 both with same results, I have eventually established a more permanent connection by selecting the Bonjour name for the printer when adding a printer to Print & Scan, not the HP name.The HP software did not appear to work for me as it was unable to find the wireless printer on the network. So I used the option to obtain wireless connection to my router using the printer panel, then adding the printer from Print & Scan and ensure that AirPrint is selected not Printer Software.
I still have issues when printing from a web page but I can work around that as I also have IOS devices where I use HP Apps, even though Airprint should work on these devices without needing apps.
My OSX is Mountain Lion
Macbook is mid 2010
Printer is Photosmart5510 B111a

It sounds like the issue is with the printing system since Airprint works (which is a very different system all together). The scan function will not work with Airprint and the full featured drivers is required to have that functionality from HP. However, there are alternative ways to scan if you want some scanning functionality until the software issue is corrected.
Try resetting the printing system before continuing. Resetting the printing system will remove any printers from the system.
Have you tried installing the newest 10.8 full featured drivers from HP?
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Unable to scan from the printer control panel to my computer using the HP Photosmart 5510

Hi, I recently purchased the new HP Photosmart 5510 All in One --- and I’m not able to scan from my printer to my computer. I am however able to scan by initiating the scan from the computer. I spoke to HP customer care earlier this evening and we ran the print + scan doctor and did not find any problems. I’m running Windows 7 – 64bit and have installed my printer wirelessly using the Installation CD that came with the printer today. I wasn’t able to finish troubleshooting with the technician I spoke to because I had to leave for work. The Person I spoke with suggested possibly downloading the Full Feature Software from the hp.com website, which I’m happy to do but I feel that it is unnecessary because I have the install CD right here. (The rep I spoke to was very nice but I’d rather not have to uninstall and reinstall if it is not necessary) Because as I mentioned above, everything else works perfectly and I am able to scan --- just not directly from the printer itself. When I'm trying to scan from my printer to my computer an error message comes up on the printer's control panel stating that: there is no scan destinations selected/no scan options. However, I can not find anywhere with my HP software where I could add/ensure that the destinations were there. (Like I could on my other printers. (Ie. Through the Solution Center) This printer does not seem to have a Solution Center that I could find and the Scanner Icon that was installed with the CD does not give me any options in terms of modifying the scanner settings I’m wondering: 1. Does the Hp Photosmart 5510 not have the capability to scan from the printer’s control panel? 2. OR Does the install CD that came with my printer only have the basic drivers like the tech support agent suggested? Which means in order to scan from my printer I’d have to download the drivers from your hp website? 3. Or is the issue due to something else completely? Thanks for your help!

Hi Dublin, Follow the steps below to uninstall and reinstall the printer. 1. Open Control Panel2. Click on Uninstall a program3. Uninstall the Photosmart 6510 from the list4. Reboot your computer5. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html 6. Download the full feature software and drivers, and then reinstall the printer. Version 28.8

Photosmart 5510 printer model #B111A when using touchscreen apps i cannot connect to the server

Photosmart 5510 all-in-one printer, model #B111A, windows XP----i can print from the computer, but when i try to use the apps on the touchscreen i get a message error "cannot connect to the computer"

The steps below typically resolve the issue you’re experiencing:
1. Unplug the power cord from the back of the printer.
2. Unplug the power cord from the back of your router (and modem, if separate from the router).
3. Wait 20 seconds, then plug the router (and modem, if applicable) back in.
4. Wait 30 seconds, then plug the printer back in and power it on.
5. Press the ePrint button on the printer's front panel, and it should try to connect to Web Services again.
Those steps usually resolve the issue, but if it still occurs you can try setting static network info for the printer (which sometimes helps to stabilize the printer's ability to get outside of your network, to the internet):
1. Press the wireless icon at the top of the printer's screen and note the IP address.
2. Enter the IP address into the address bar of a web browser on a computer and press enter or click the browser's go button.
3. The printer status page should be opened. Click on Network at the top.
4. Click on Networking on the left.
5. Select Proxy Settings.
Note: If you are prompted for a redirect, select OK. If you receive a certificate warning, select the option that lets you continue anyway.
If you receive a Internal System Error, refresh the page until it loads the proxy settings.
6. Verify that all fields are blank. If they are not, clear them and make sure the Proxy Server requires authentication is unchecked and click apply. You should get a success message.
7. Click on Network Address (IP) on the left.
Note: If you only see IP Address Configuration and DNS Address Configuration with a yellow note, refresh the page until it loads completely.
8. Leave the IP Address Configuration as Automatic IP.
9. Change DNS Address Configuration to Manual DNS server.
10. Enter 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Manual Alternate DNS Server.
11. Click Apply and you should get a success message.
12. Power off the printer for 30 seconds and then turn it back on to force the new settings to take effect.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

2 of photosmart 5510 wireless

i have 2 photosmart 5510 e-all-in-one printers that need to work wireless from 2 different laptops in a small business.
laptop 1 works fine on printer 1
laptop 2 prints to printer 1 only & does not see printer 2 even when connected via usb, due to confidentiality must only go to printer 2

You will have to add the second printer manually on each laptop:
1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing.
2. Click >> Start >> Control panel >> Devices & Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's IP address. Click Next.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Choose NO.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.
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Cannot print in draft on my HP Photosmart 5510 B111a

Hi - my HP Photosmart 5510 used to have the option of printing in draft.Following on from a reinstallation, this option is no longer available.Can anyone shed any light on why this has happened, and how I can fix it. Thank you in advance, JillC1

Hi mm48,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Hp photosmart 5510 won't scan in colour on my mac

My HP Photosmart 5510 will not print in colour to my mac documentary page.

I assume you may try scanning from the printer front panel and the scanned page appear as Grayscale only?
If I assumed incorrectly, please clarify the exact problem and the OS details as listed above.
If my assumtion is correct, please try the following steps:
*If you are using Mac OS X 10.7, install the Critical Update below, otherwise skip that part (The OS version can be checked by clicking the Apple Icon > About This Mac):
http://ftp.hp.com/pub/softlib/software12/COL41827/mp-101648-1/HP_Scan_for_Mac_OS_X_10.7_Update.dmg
Now change the device settings as following:
1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the "Scan Tasks" tab.
4. Select the Scan Shortcut used to scan, then click Edit.
5. In the section of Scan from an HP Device click on the blue triangle to enlarge the menu.
6. From the enlarged menu now open the drop-down menu next to Mode and set as Color.
7. Click OK and try scanning.
Please let me know of any change,
Shlomi
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My HP Photosmart 5510 won't scan photos to file on my Mac running Yosemite

I keep getting an error message that the scan failed every time I try to scan a photo. I've downloaded the latest driver via the Apple App Store. I've restarted both computer and printer. Help!
This question was solved.
View Solution.

Hi @JaneCat,
Welcome to the HP Forums!
I understand that you cannot scan photos from your HP Photosmart 5510 to a file on your Mac running Yosemite. I am sorry to hear this, but I am happy to help!
I would recommend downloading the full feature software and drivers from our website, HP Photosmart 5510 e-All-in-One Printer Full Feature Software and Drivers, as it is compatible with Mac OS X Yosemite.
If you are still having issues, I would also recommend this scanning guide, A 'No computer found' Message Displays during Scanning. Then follow the steps for the section that says it is for, Mac OS X v10.6 Snow Leopard, OS X v10.7 Lion, OS X v10.8 Mountain Lion, or OS X v10.9 Mavericks. As these steps will still work on Mac OS X Yosemite.
I would also see this how to scan guide, Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
Hope this information is helpful, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Print Quality HP Photosmart 5510

I have a HP Photosmart 5510 operating on Windows XP OS. The printing has started to print crooked on the page no matter if it's a print, copy or scan. I did a Print Quality Diagnostic Report and the Pen Alignment Status was a:Fail.
I then printed an alignment page but the scanner would not recognise it.
Any ideas what is causing this?

Hi there,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Does anyone know if I can print to hp photosmart 5510 from my 1st generation ipad if I can't download the drivers for the printer?

Am trying to set up an HP Photosmart printer and it is proving much more complicated than I'd expected. I don't seem to be able to download to my ipad from the HP website - does anyone know how I manage to print, or get my ipad to recognidse the printer, if I've no printer software downloaded?
Thanks, in anticipation, for your help

You can't download drivers, or any other software, via a browser on the iPad. If the printer isn't the HP Photosmart 5510 e-AiO B111a which supports AirPrint, and it also isn't supported by HP's ePrint app, then you can see if any of the third-party printer apps such as Print Central For iPad or Print n Share work with it.

Is eFax supported on a HP Photosmart 5510 series printer?

I don't see it as an option on my Apps menu. It would be a nice feature to have, if available.
I'm working off a Toshiba Satellite P105S-6217 laptop that is on Windows 7, 32-bit, if that indeed matters.
This question was solved.
View Solution.

Hi,
The Photosmart 5510 does not provide any fax functionality, as you may find listed by the spec below:
http://shopping2.hp.com/en_US/home-office/-/products/Printers/HP-Photosmart/CQ176A?HP-Photosmart-551...
Only the models listed below support the eFax feature:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03102078&cc=us&dlc=en&lc=en&product=5070121&tmp...
Regards,
Shlomi
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HP Photosmart 5510 will not print in black ink

Hello, I started having an issue with my photosmart 5510. It slowly stopped printing in black in. I started printing, it printed a few pages normally, but then phased out to not printing black at all. When searching for solutions, I found a forum where an expert mentioned different instructions that have to be messaged privately, may I also have these instructions?
I have tried all the suggested steps and still no black ink, only wasting colored ink while I try one fix or another and then do a test page after each try.
I have had this printer for more than a year, possibly more than 2 years even, so it is way out of warranty and I am willing to try anything at this point.
Thank you.
PS I did try to private message the expert, but it wouldn't send due to "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied." and it still wouldn't send. So here I am making a whole new thread about it :/

Hi MamaChickadee,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
You have completed the steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success and would like to try the reset on the machine. I suspect the issue may be the printer and not the cartridge and do not feel a reset would help in this situation.
I would like to get this taken care of for you as soon as possible, can you please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart 5510 will not print in black

My printer is 2 years old. I replaced my black ink cartridge and it won't print any solid black. Other colors print fine. When I pick shades of gray for text in Word, it prints those, just not solid black. I've run the diagnostics and cleaned print heads. Please advise.

Hi @brc_in_austin
I see you are unable to print black from your Photosmart 5510, I'd like to help. Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
IMPORTANT: Please also include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Photosmart 5510 will not print Black Ink!! - Time to "break-up" with HP

I came upon this forum by doing a google search for the issue I'm having which is my HP Photosmart 5510 will not print black ink. The printer is a year and a half old and is used only for home office use (not a heck of a lot of printing being done)
It started right after I installed new ink cartridges (all four of them) I want to mention hear that I ONLY buy genuine HP ink cartridges from Staples and when I replace my cartriges I replace all four at the same time even if one ink level is not considered "replaceably" low. When the issue started I thought I must have gotten a bad black cartridge so I went out and bought another one but was still having the issue. So that's when I did my google search.
I tried all the suggestions (several times) on this post (which did not reslove the problem) : http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Photosmart-5510-will-not-print/m-p/1...
and I tried a "Hard Reset" as suggested here (again did not resolve the problem) : http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-5510-Will-not-print-in-...
After trying all of these my color ink is less than half full....remember....I started with 4 brand new ink cartridges...so now, I'm out roughly $85 in ink just trying to resolve a problem that should not have happened in the first place!! Shame on HP for makeing such poor quality products. I gave up on HP computers years ago and now I'm giving up on their printers!! This HP Photosmart 5510 All In One printer replaced an HP Color Laserjet CM1312nfi printer (which cost approximately $400) that only lasted about 3 years. Sorry HP but that's it....I'm moving on! Consider this our "break-up" letter.

Hi TisKate, sorry to hear that you are having printing issues when it comes to printing in Black. I am also sorry to hear that you are breaking up with HP. I would like to offer a couple more troubleshooting steps before we say our fond farewells. Now this might sound silly but really it isn't. If you have the power cable connected to a Power bar/strip, please remove it and connect the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it in a strip/bar, the printer will not get all the power needed to function properly. This can cause printing issues or false error messages on the printer display screen. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
The other step I would like to take is on the printers display touch screen. Please use the right arrow key and go to the Wrench icon. Press the wrench and go to the Tools menu. Once in the Tools menu, please select Clean Printhead. Use the cleaning utility 2-3 times or until you see a change in the print status reports. It might take a few cycles but I am confident that it will make a difference.
I hope you and HP can still be friends( friendly humor).
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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W a t e r b o y 71
I work on behalf of HP

HP Photosmart 5510 reboots continually

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