HP Photosmart 5510 will not print in black

My printer is 2 years old. I replaced my black ink cartridge and it won't print any solid black. Other colors print fine. When I pick shades of gray for text in Word, it prints those, just not solid black. I've run the diagnostics and cleaned print heads. Please advise.

Hi @brc_in_austin 
I see you are unable to print black from your Photosmart 5510, I'd like to help. Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
IMPORTANT:   Please also include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

  • HP Photosmart 5510 will not print in black ink

    Hello, I started having an issue with my photosmart 5510. It slowly stopped printing in black in. I started printing, it printed a few pages normally, but then phased out to not printing black at all. When searching for solutions, I found a forum where an expert mentioned different instructions that have to be messaged privately, may I also have these instructions?
     I have tried all the suggested steps and still no black ink, only wasting colored ink while I try one fix or another and then do a test page after each try.
     I have had this printer for more than a year, possibly more than 2 years even, so it is way out of warranty and I am willing to try anything at this point.
    Thank you.
    PS I did try to private message the expert, but it wouldn't send due to "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied." and it still wouldn't send. So here I am making a whole new thread about it :/

    Hi MamaChickadee,
    Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
    You have completed the steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success and would like to try the reset on the machine. I suspect the issue may be the printer and not the cartridge and do not feel a reset would help in this situation.
    I would like to get this taken care of for you as soon as possible, can you please let me know which Country/Region you are in?
    I hope to hear from you soon.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP Photosmart 5510 will not print Black Ink!! - Time to "break-up" with HP

    I came upon this forum by doing a google search for the issue I'm having which is my HP Photosmart 5510 will not print black ink. The printer is a year and a half old and is used only for home office use (not a heck of a lot of printing being done)
    It started right after I installed new ink cartridges (all four of them) I want to mention hear that I ONLY buy genuine HP ink cartridges from Staples and when I replace my cartriges I replace all four at the same time even if one ink level is not considered "replaceably" low. When the issue started I thought I must have gotten a bad black cartridge so I went out and bought another one but was still having the issue. So that's when I did my google search.
    I tried all the suggestions (several times) on this post (which did not reslove the problem) : http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Photosmart-5510-will-not-print/m-p/1...
    and I tried a "Hard Reset" as suggested here (again did not resolve the problem) :  http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-5510-Will-not-print-in-...
    After trying all of these my color ink is less than half full....remember....I started with 4 brand new ink cartridges...so now, I'm out roughly $85 in ink just trying to resolve a problem that should not have happened in the first place!! Shame on HP for makeing such poor quality products. I gave up on HP computers years ago and now I'm giving up on their printers!! This HP Photosmart 5510 All In One printer replaced an HP Color Laserjet CM1312nfi printer (which cost approximately $400) that only lasted about 3 years. Sorry HP but that's it....I'm moving on! Consider this our "break-up" letter. 

    Hi TisKate, sorry to hear that you are having printing issues when it comes to printing in Black. I am also sorry to hear that you are breaking up with HP. I would like to offer a couple more troubleshooting steps before we say our fond farewells. Now this might sound silly but really it isn't. If you have the power cable connected to a Power bar/strip, please remove it and connect the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it in a strip/bar, the printer will not get all the power needed to function properly. This can cause printing issues or false error messages on the printer display screen. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. 
    The other step I would like to take is on the printers display touch screen. Please use the right arrow key and go to the Wrench icon. Press the wrench and go to the Tools menu. Once in the Tools menu, please select Clean Printhead. Use the cleaning utility 2-3 times or until you see a change in the print status reports. It might take a few cycles but I am confident that it will make a difference.
    I hope you and HP can still be friends( friendly humor).
    Thanks for your time. 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • My HP Photosmart 8250 will not print in black.

    Hi,
    My HP Photosmart 8250 will not print in black. I saw previous posts stating that it will not print in black if any of the color cartridges are empty, but all of the cartridges have ink. Thank you!

    Hi rine051662hart,
    Welcome to the HP Forums.
    I see that you are having an issue when attempting to print in black ink.
    Please click on the following link that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
    Please feel free to write me back if you have additional questions or you can contact HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Photosmart 7510 will not print in black - brand new HP cartridges

    I just replaced both black cartridges (photo and XL) now printer will not print in black. Even my test page will not print the black. I cleaned the print heads also still nothing.

    Hi rine051662hart,
    Welcome to the HP Forums.
    I see that you are having an issue when attempting to print in black ink.
    Please click on the following link that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
    Please feel free to write me back if you have additional questions or you can contact HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Hp photosmart 5510 will not print black

    I have a photosmart 5510 which will not print black. All the other colours are OK. Have changed the cartridge and gone through all the steps on the diagnostic site without success.
    I really need to  get it going. Any ideas gratefully received.
    Cheers.
    This question was solved.
    View Solution.

    Here is a link that may assist you with this problem. It may a be a print head.
    http://goo.gl/OTmPV
    **Click the KUDOS star on the left to say 'Thanks'**
    Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

  • HP Photosmart 6520 will not print in black

    I've tried all the solutions listed on this forum, but it's not working, the printer will not print black ink at all.
    I replaced all cartriges today and afterwards, it will only print in color, how can I fix this issue?

    I saw your post and have forwarded it to the right people to have it reviewed. You should hear back from someone shortly via private message on this forum.
    Keep an eye on the PM (Private Message) envelope at the top right corner of each page. When you see a number next to the grey envelope, click it. That's the way you'll be contacted.
    If you need to know how to post a private message
    click here
    Thanks.
    - I worked for HP.

  • HP 5510 will not print in black

    My HP Photosmart 5510 e all in one b111a printer stopped printing in black ink.  Color print is OK.  Printer is NOT in warrenty.  About 18 months old.
    I have tried all the recommended fixes from the HP web page and from these forums.  None made any difference.
    Could I get the full reset instructions sent to me as my last resort to fix the problem?

    Good Morning @clemdog and welcome to the HP Forums!
    I just want to start off by saying I'm happy to provide the reset, but I do want to let you know that in this scenario, it will not resolve the issue. That reset is for false error messages and things of that nature, where the problem your experiencing is a clogged ink nozzle, which the reset has no affect on.
    I would recommend that you try the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink document. If you have already and the problem is not resolved, please let me know what country you're in, thanks!
    If you do still want the reset as well I will send it to you
    Hope to hear back from you soon!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • HP Photosmart 5510 will not print black ink

    MY HP 5510 printer refuses to recognize the black ink cartridge.  I purchased a brand new cartridge (genuine HP - not a generic brand or a refill), took it straight out of the box, removed all of the wrapping and installed it.  I also tried unplugging the printer and then restarting it.  I receive a message on the printer screen saying that the black cartridge is "missing or damaged" and I am incapable of moving beyond that screen.  I purchased a second cartridge and received the same result.  I looked on Google and found over 25 entries of people describing the same problem.  I called the Support center and they had me do all of the steps I had previously done, then graciously recommended I buy another printer from them. How do I resolve this?

    Hi @Yorkie_Chris 
    I am going to send you a private message, please check the little envelope on the top right hand corner of the forums page to check your Forums inbox.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Photosmart 6510 will not print/copy black

    I have tried all solutions to the above problem provided in the forum, except the 'secret reset', without success.  As a last resort, could you provide the secret reset or any new solutions?  The concept of a 'secret' solution to a problem is foreign to me and the HP I worked for for over 37 years.  Thanks!

    06/23/14 - Jeff reached out to customer
    I work for HP

  • HP Photosmart Premium C310a printer that will NOT print in BLACK. It will print in color.

    I have a Photosmart Premium C310 a printer that will NOT print in BLACK.  I tried the unplugging the cord and holding # and 3 and it did not work for me.  I, at first, purchased a new cartridge thinking it had run out of ink.........so now I am out $25.00.
    Any other suggestions.  It does print in color.    HELP! HELP!   The printer is not even 5 months old. 

    Can I ask are you based in the US?
    Thanks, Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • .HP Photosmart 5514 Will not print black

    I changed my black ink cartridge in my HP Photosmart 5514 (product number CQ183A, serial # {Private Information Removed}) and now it will not print black.  The colors work fine, just no black. I have cleaned the print heads, done the secondary clean, tried page allignment, I have turned it off and restared it.  I have plugged it into a new outlet, I cleaned the head of the cartridge and the printer. Nothing has worked.  Please help me.  The printer ran out of ink, I bought a new cartridge, I put it in, that is all I did to it.  I have a "genuine HP black ink cartridge 564".  It is not a refilled, refurbished, used, ect. ink, it's brand new.
    This question was solved.
    View Solution.

    Hi,
    Tried all the items in the "Solution" link, but no dice.  Will not print in black, will not copy in black, out of warranty, tried two new HP black cartridges, still no luck.  Have used 1/2 of my new color cartridges up in printhead cleaning.  Anyone have other ideas or a different path to success?

  • Hp photosmart 5515 will not print black.

    hp photosmart 5515 will not print black, but will print colors (cyan blue yellow). Printer shows full inks on all colors.
    This question was solved.
    View Solution.

    No solution. Power cycled several times, power cycled computers, modem, router, performed all recommended cleanings, changed all ink cartridges, checked it over several days - no go. Then, suddenly, after weeks, it started printing again. That's one hell of a gremlin. Throughout all of this time, my inexpensive Canon printer never faltered.

  • HP 5510 wil not print in black ink after installing a new black ink cartridge

    My HP 5510 printer will not print in black ink after installing an official HP black ink cartridge.  I see other people have had the same problem.  I have gone through all the troubleshooting suggestions.  
    I would like to know if anyone has been able to fix this problem.  I just spend money on a new XL cartridge.  Any help/suggestions would be appreciated. 

    Hi @obxgirl,
    Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
    I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
    Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
    If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
    I hope to hear from you soon.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Hp 3522 will not print in black

    hp 3522 will not print in black - has all new cartridges - replaced black for dim printing and now none at all - retried original cartridge - all hp original cart's.  Tried every hp online help's - none worked - out of warrentry as on mar this year. 
    This question was solved.
    View Solution.

    Thanks - the replacement printer is being shipped -- this is a known problem for HP - and they have extended the warrantee for this product due to the black print head problem..

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