HP Photosmart 5515 (B111h) printer

Hi,
I have recently bought an HP Photosmart 5515 (B111h) printer and after printing a few pages it reported a paper jam. After removing the cleanout door as suggested in HP online support, I found another loose piece of plastic underneath that didn't seem to fit anywhere. It is about 8 inches long, and has what I can only describe as 5 broad, thin, slightly curved teeth that are connected down one of the long sides. The middle 'tooth' is much broader than the others. Overall the shape and size looks like it should fit around the rollers, as the gaps between the teeth match the roller width, however I can't find anywhere that it fits in place. It doesn't appear broken in anyway, yet it doesn't seem to have a home.
When I replace the cleanout door without this part in place, the printout is patchy - either faint or non-existent. The printer did work fine before the initial paper jam, but hasn't printed a good page since.
Any ideas what this piece of plastic is and where I should put it?!
Thanks,
Paul

Update: I have just realised I can attach photos to this message so have included a picture taken of the part in question, placed on top of the printer for scale, and a picture of roughly where I found the part once removing the cleanout door.
Thanks,
Paul

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How to get How do I get my Vista PC to See my Photosmart 5515 Printer via my wireless network

I have recently purchased a Photosmart 5515 (B111h) printer and have followed the setup instructions to the letter. The printer is now connected to the wireless network with an IP address of 192.168.0.4. Nomatter what I try I cannot get my PC or laptop to see the printer, either using hp setup software, hp network diagnostics or via web browser using the printers ip address. I can use my pc to get the router to ping the printer sucessfuly. In desparation i set up my XP netbook and eventually got it to browse the printers built in homepage but i could not connect via hp software. After running the hp network diagnostics it told me that the correct software was not installed. After some further effort i eventually ended up downloding 5515b drivers and now the netbook is sucessfully sending to the printer, but I still can not get the two Vista machines to even see the printer. All the machines are running Norton internet security 2012, but turning the firewalls of does not make any difference to the Vista machines. I have repeatedly run the HP network diagnostics, this has not found the printer in (in the "HP printers found on your network" box) but does show it (in the newtwork devices list) as a device on the network with the IP address above and the name HPEC9A76C7CAB. I have also tried to brows the printers internal web page at the IP address but I get nothing, the page is in a constant state of update (No "page not found message", but no page either). Eventually (over a few min) it stop trying to update, the page remains blank but a "HP" logo appears in the browsers page tab. I have a samsung laser on the wireless network and this behaves perfectly and can easily be browsed. I also had a Kodak, which I removed to be replaced by the HP which also behaved perfectly for nearly 2 years. I am using a SKY router, which had been in use for several years now - without any problems. So the current state of play is on the network I have A Vista PC that can't see the printer A Vista Laptop that can't see the printer Two iPads that can acces AirPrint over the network without problems An XP netbook that can access the printer without problems (other than the issues at setup) Two windows 7 laptops which I am not even going to attempt to tackle until the Vista machines are up and printing. Any help from the Experts would be much appreciated. Thanks Thanks

OK, well, I don't suppose it could have been that easy
I am thinking it has something to do with your router. It is supplied by your ISP, right? Try restarting the router by pulling its power plug momentarily. Make sure the printer re-connects (with a proper IP address) after the router restarts.
Can you check to see if the firmware in the router is up to date?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

How do I get my PC to See my Photosmart 5515 Printer via my wireless network

I have recently purchased a Photosmart 5515 (B111h) printer and have followed the setup instructions to the letter. The printer is now connected to the wireless network with an IP address of 192.168.0.4. However I am unable to find it on the network using the HP setup software.
To test the connection I have set up eprinting and his works fine, so the printer must be connected to my route to be able to connect to the internet. I have run the printers wireless newtork test report and everything has come out "PASS"
I have tried turning off my personal firewall (Norton Internet Security 2012), but this has made no difference.
I have run the HP network diagnostics, this has not found the printer in (in the "HP printers found on your network" box) but does show it (in the newtwork devices list) as a device on the network with the IP address above and the name HPEC9A76C7CAB.
I have also tried to brows the printers internal web page at the IP address but I get nothing, the page is in a constant state of update (No "page not found message", but no page either). Eventually (over 5 min) it stop trying to update, the page remains bland but a "HP" logo appears in the page tab.
I have a samsung laser on the wireless network and this behaves perfectly and can easily be browsed.
I also had a Kodak, which I removed to be replaced by the HP which also behaved perfectly for nearly 2 years.
I am using a SKY router, which had been in use for several years now - without any problems.
I have also tried connecting the printer via USB. This worked fine, but when I tried to use the setup software to change the USB connection to a wireless one, it identified the the printer was already connected to my wireless network, but again could not find it.
I am pulling my hair out here (and i have not got much to spare) can anyone help me out with a solution?
Thanks

HI,
I do not have a "Devices and Printers" option when I click on the start, The only thing I have close to that is the "Settings" then the "Printers" option but that behaves nothing like you describe from step 2 onewards.
I did have a play with the printers though and tried to add a preinter manually. When I chose the option of the new printer to be wireless it found the printer and I was able to install a driver for it from the CD. So now I have the printer working..... BUT the HP 5510 family printer software still does not work, I still can not connect it to the printer and can not install the scanner.
If I run HP home diagnostics It still can not find the printer on the network. However (now that I have installed the printer manually) the HP printer diagnostics finds the printer straight away and tells me there are no problems with it!!.
This is a far from satifactory situation. I may have the printer working (not exactly sure how I managed this when the HP software still can not see it) but I have no scanner or access to the HP tools.
Has anyone got any Idea what is going on or how to fix it?
Cheer

Photosmart 5515 printer model

The right hand side of my photosmart 5515 printer touchscreen is not responding/working at all so I can't use the functions/apps on the right hand side. ANy ideas?

Hi LouB40,
I understand that your printer is not working. I would take a look at the document below.
Touchscreen
Let me know how it goes.

Hp photosmart 5515 will not print black.

hp photosmart 5515 will not print black, but will print colors (cyan blue yellow). Printer shows full inks on all colors.
This question was solved.
View Solution.

No solution. Power cycled several times, power cycled computers, modem, router, performed all recommended cleanings, changed all ink cartridges, checked it over several days - no go. Then, suddenly, after weeks, it started printing again. That's one hell of a gremlin. Throughout all of this time, my inexpensive Canon printer never faltered.

Printer head problem - HP Photosmart 5515 Printer

My printer has suddenly stopped working. At first the document was very blurred and I got an error message saying something about the printer head being missing.
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Welcome to the forums MarkHampton!
I saw your post about the issues you are having with your Photosmart 5515. I would like to suggest trying the steps in the guide to see if they can help you!
'Incompatible Ink Cartridge(s),' 'Cartridge Problem,' or 'The Indicated Ink Cartridge(s) Must Be Rep...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Happy Monday
R a i n b o w 7000I work on behalf of HP
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HP Photosmart 5515 software will not connect the printer to my laptop

hp photosmart 5515 printer is connected to my router but will not install on my laptop which is running windows 7 64 bit. I have tried installing wilrelessly and with usb but nothing will work. The printer wireless connections are all fine. Test prints from laptop and printer all work, I just can't install the software drivers completely, I can add printers ip address or name but it just goes back to same page.
I reciently moved house and before it was working. I can even print via iphone but not from laptop

Hello-
Check out the link below and pick what best describes your issue.
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=85341&tmp_task=solveCategory&cc=us&d...
Let me know how it goes.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Hp photosmart 5515 blue won't work...

Hi,
For the past 4 HOURS, I have been trying to print my **bleep** pages in colour. Everything works EXCEPT blue. I have replaced it with 4 new cartridges, thinking it was my ink. It's not. I have now wasted 4 hours of my time, around 100 sheets of paper, and unncessarily opened 4 new ink cartridges. All of the ink levels say it's full.
Does anyone know how to fix this problem, or am I buying a new printer?
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View Solution.

> fixed it at last, after 9 hours [...] switched the yellow cartridge with the blue cartridge,
> switched the slots, then switched the slots again back to normal, then it started working.
Cannot do that with the wider black (K) cartridge (see also hp photosmart 5515 will not print black), but since the chips are just glued on, these may be lifted with a blade and flipped (while your trick did work when there was a similar problem between C/Y/M colors).
Albeit to no avail this time around, after power-cycling and the "Semi-full reset" (most comprehensive available from the Support menu one can get into by pressing right arrow, then where Home and Back icons have just lit up, repeatedly hitting the touchscreen in alternating succession) and even the "OOBE reset" ("Out Of Box Experience", from the Engineering menu) changed nothing at all.
41/43-Tap Report (Pen_tij4_new) -including the fact that it does print in the first place- confirms both Black and Color print heads are working and dismantling and rinsing by JayW's procedure is unlikely to change what is probably not due to a clogged print head anyway:
This has the hallmarks of a firmware issue (as preacheral has suspected before) blocking use of a cartridge that is actually available (maybe some overzealous anti-counterfeiting measure turning against the original?).
Will not try any further resets (e.g. NVRAM?) unless so directed by HP, whose help in figuring out a solution seems much needed by many though (cf. reviews of ASIN B006RSNXLM on Amazon, permeated by reports of buyers replacing spares only to find their printer's first cartridge has also become its last).
An HP user for decades, sadly with the PhotoSmart 5515 lately I must have spent more ink (and certainly time) on trying to print cleaning, calibration & diagnostic pages than actual documents.

Photosmart 5515 web services

Hello,
Just after buying a HP Photosmart 5515 printer. Setup went well, except I cannot enable web services. I tried several times and same message - server connection error. Any help/suggestion will be much appreciate.
Thanks,
Dan

I would power cycle the router and the printer together by first turning off the router(usually have to unplug it), then power off the printer. Then turn router back on and wait for it to come back on fully and then turn printer on and wait for the calibration to finish. At that point try to enable web services again. If that fails you can set a static IP address and DNS on the embedded web server. Message back if you are still having a problem.
I am a former employee of HP...
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Mirror image HP Photosmart 5515

How do I print a mirrior image from Microsoft word 2010 using my HP Photosmart 5515 printer?

HI star22,
What operating system are you using ?
If you have Windows 7 you may be able to use the steps by PrintDoc in this post.
Let us know if this works for you or if you have another operating system and need further help.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

No apps available for my new HP Photosmart 5515?

Hi, I'm trying to make a full use of my new Photosmart 5515 All-in-one. I got everything working - from wireless printing and scanning from the computer to AirPrint from my iPhone.
My problem is I don't have any apps listed in the ePrintcenter as available for my printer. I tried changing the country of residence to US, UK, Germany or France to see if that helps - but still nothing.
I checked for software updates for the printer - says everything is up-to-date. So basically, I ran out of options.
Any suggestions where the issue might lie?
P.S. My printer is 5515 but it's listed under Windows and under the ePrintCenter as 5510d, I hope that's alright.
This question was solved.
View Solution.

Thank you for your suggestion but unfortunately, it didn't work.
I followed the steps exactly TWICE:
- Removed Web services (just in case)
- Reset to Factory defaults
- Turned printer OFF then ON.
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-Print a wireless connection report (everything excellent)
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- Print out a printer code page (both times printer had issues connecting to server to fetch the page so there were numerous attempts until I got through)
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So I tried these steps twice and I still don't have access to any apps on the printer front panel and online at the ePrint center.
One odd thing I did found now that I tinkered more with it is that right after I power on the printer, when the front panel menu has already loaded, but the wireless still hasn't connected to my router... right in this very moment, if I click on the Apps icon, it gives out a warning that I need an Internet access and ONLY THEN it shows me one preinstalled printer app called QuickForms. And I can use that.
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HP Photosmart 5515 all-in-one not detected by HP software, driver not found by Windows Update

Hi,
I have Windows 7 64 bits and an HP Photosmart 5515.
I had to reformat my PC, and when I tried to install the printer, Windows Update recognized it, but couldn't find the appropriate drivers, while the HP software didn't find the printer, neither with the IP address nor the Hostname.
The printer is connected to the network, and is working perfectly (we are able to print on my wife's computer), but on mine it's not possible to connect it.
I've tried both the Full Feature Software Package:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108875-3&cc=us&dlc=en&lc=en...
And the Basic Divers Package:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108878-3&cc=us&dlc=en&lc=en...
Is it possible to just download an "old school" driver so I can use it straight from the Device Manager in Windows 7?
This question was solved.
View Solution.

Hi,
Please try the following tool and post back the result:
http://ftp.hp.com/pub/softlib/software12/COL50403/mp-122330-1/hppiw.exe
Regards.
BH
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Photosmart 5515 carriage jamming. Grating noise when switched on

When I switch on my Photosmart 5515 the carriage moves over to the right as usual trhen a loud noise of slipping cogs occurs and the carriage jams.
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Hello Jerakeen, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are getting jams and grinding noises in the carriage path. I would like to try and help.
I would first suggest performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend following the steps in this document on a 'Carriage Jam' Message Displays on the Control Panel.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

HP PhotoSmart Premium inkjet printer - model c309a will not always scan or copy

My HP PhotoSmart Premium injet printer (model C309a) will sometimes not scan a document. When I press the "Scan" or "Copy" button, the display shows "Scanning" but nothing happens.... Otherwise, the printer seems to work fine.
This "will not scan" problem happens sporadically. It seems to be somehow associated with having the Bluetooth function turned off. Go figure! (I only use wired ethernet to connect the printer to my home network.)
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Hi @Tony007
I understand why you may feel it is not a power issue, but from my experience I have seen the power source impact printer functions, particularly scanning. Even though it has worked previously, it still could be the surge protector. For argument sake (and I am by no means arguing with you ) I think we should connect it directly to a wall outlet for say a week and just see if the issue occurs. It is tough to troubleshoot an intermittent issue sometimes, but I am more than happy to tackle this with you.
If you are still reluctant to move the printer to a wall outlet, we can try a few other things, but if in the end it keeps occuring I vote we at least take the power source into consideration. In the meantime, let's try the steps in the following 2 documents;
Buttons on the All-in-One Control Panel Do Not Function
'An error occurred while communicating with scanning device' or a 'There is no computer connection' ...
I am happy to do all I can to help, please let me know the outcome of your efforts. Thanks for your patience.
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Sunshyn2005 - I work on behalf of HP

HP Photosmart 5515 (B111h) printer

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