HP Photosmart 5520. Can't scan to my computer

HP Photosmart 5520. I can print FROM my computer just fine, but can't scan from the printer TO my computer. Message is "Connection Error." This happens sometimes, but usually I can fix by turning everything off, disconnecting, and starting over. Today nothing works. This is getting tiresome. Printing works fine. BTW, I do not control the router & can't just turn it on and off. I am not technologically savvy; I just want the thing to work.
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Hi,
The scan to computer is disabled by default (I don't know why the software girls/guys desinged that way). On my machine, driver for Windows 8 is much better (even same exe file). Please enable it using the following steps (please note: for Windows machines)
   Double click printer icon on desktop,
   Click Manage Scan to Computer,
   Click Enable
You may want to tick the last square too.
Regards.
BH
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Can't scan to the computer

can't scan to the computer but will print and scan to a thumbdrive any idea. when i go to scan to computer it saids offline running win 8

Hello wsw42, I hope you are enjoying your Wednesday
Thank you for replying with your printers model number. My suggestion for the issue you are having with your Photosmart 6520 showing it's Offline with Windows 8, is to follow the steps in the guide below. Afterwards, you should be able to print without a problem!
'Printer is offline' Message Displays on the Computer and the Printer Will Not Print: Windows 8
Let me know how you make out!
Cheers
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Photosmart 5520 won't scan to Mac

Today I bought a Photosmart 5520 e-All-In-One to replace my previous B110. I cannot get it to scan to my iMac, after hours of trying. My iMac is running Mac OS X Version 10.6.8 and is fully up-to-date as of today. When I try to scan, the printer provides the following message - "No Computer Found. Make sure the printer software is installed on your computer, and that "Scan to Computer" is enabled via the printer software.". I have installed, uninstalled, "scrubbed" and reinstalled 6 times, from the CD only, and from the HP website both via the link on the CD and independenlty. I have shut down the printer, pulled out the cable and put it back again numerous times. I have shut down and restarted the iMac just as many times. I've tried using the USB cable provided, and wirelessly. The printer will let me print from the iMac wirelessly. The printer will communicate wirelessly with our old Windows laptop, both for printing and scanning. The HP Utility on the iMac is having trouble with the "Enable Scan to Computer". Sometimes it reads "Communication Error. Unable to communicate with device. Check Cables and connection settings. If the problem persists, try restarting your computer and the HP device.". Which I have, and as I say, it will print wirelessly. Sometimes the "Scan Settings and "Scan to Computer" icon are absent altogether. Sometimes, I click on the icon for Scan to Computer and HP Utilites "unexpectedly" shuts down altogether. I've scoured the HP site, discussion groups, Google, etc, for nearly 8 hours. When I try to go through "Image capture" in Applications, it tells me that there is "No camera or scanner connected". When I try to go through HP Scan in Device Utilites in Applications, the message reads "Scanner communication cannot be established. HP Photosmart series is currently unavailable. Ensure your device is powered on, check the connection, and ensure your network is functioning properly. If theses conditions are correct, restart the device and try scanning again." All of these have been checked, but nothing seems to work. Why won't it scan to the iMac? Can it be fixed or should I just give up and return it?

Hello there! Welcome to the forums @RobertLW
I saw your post about the scanning troubles you're having with your Mac running 10.6 and the Photosmart 5520.
The guide I would recommend for you would be the one linked below. Please try out the steps!
A 'Computer Not Found' or 'Connection Error' Message Displays for HP Photosmart 5520 e-All-in-One an...
Let me know the outcome please!
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Can't scan from my computer or to my computer from the scanner

I used to be able to scan from my computer. Then the scanner function from the computer disappeared, but I could still scan at the HP8600 printer, and send it to my computer, but now my computer doesn't show up as an option in the scan function, and I can't figure out how to add it. Have looked for solutions on line, but don't have the HP Solutions Center. Have gone thru the troubleshoot download, and all went well till it asked me if my computer is hooked up with a USB cable, and it isn't. Showing an error. I'm just running in circles. I have Windows 7.

Hello @sbappraiser ,
Thank you for taking the time out of your day to ask that question on the HP Forums today!
I understand you are having some trouble with the scanner software portion of your printer software for your wireless HP Officejet 8600. You say that the scanning software disappeared and was working for a bit, but now isn't.
Just so you know HP Solution Centre is old HP software for older models, the Officejet 8600 uses the Printer Assistant Software. What I am going to get you to do is an "Uninstall/Reinstall" of the software so that you can clean out anything that isn't good in there right now and replace it with the up to date "good stuff".
Please follow these 2 documents the best you can let me know what goes on;
1. How to uninstall the printer properly >> Uninstalling the Printer
2. How to install the printer using the internet >> Setting Up the Printer for a Wireless or Wired Network for the HP Officejet Pro 251dw, 276dw, and 86...
Look forward to hearing back from you!
I worked for HP.

My Photosmart 5512 can copy, scan, print documents, but it won't print web pages

Yesterday, having had problems scanning on my HP Photosmart 5512 All-in-One printer after an HP update, I went to the HP support site and downloaded the most recent driver for my printer. Once it had finished downloading, it automatically went into the installation process. Almost everything ended up working fine except I'm unable to print a web page. I can print from Word and Excel, I can make copies, and I can scan.
I installed and then ran the print and scan doctor, but to no avail. When I looked at the print queue there was nothing there, even though I had made four attempts to print a webpage.
Does anyone there have any ideas? Your assistance would be most appreciated.
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Thank you for your help! I tried reseting the printing system and removed the printer (as indicated in the instructions); however, when trying to add the printer back on it says, "Unable to communicate with the printer at this time." The printer says that it's connected and the ePrint setting is on... Any suggestions of what to do from here?

Photosmart 5520 AutoSelection Scanning area

Hello
Is it possible for the scanner to auto select the scanning area ie multiple photos on the scanner or receipt or non-standard paper sizes?
Thanks
Justin

Hi again hedderz,
What scanning software are you using on your computer?
So I can better assist you, please respond with which Operating System you are running as well.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Once I have the information, I can then attempt to create the situation on my own and attempt to resolve this for us.
I look forward to hearing from you.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Can't scan to a computer on a wireless network

I have an HP Photosmart C4780 wireless printer and have it on my network. I can scan to a laptop but cannot scan to my PC. Is there a setting to change this?

Your PC may have a firewall blocking access from the printer. Run the Network Diagnostic Utility and the Scanner Diagnostic Utility from here: www.hp.com/go/tools
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Can't scan from my computer anymore with my c7180 all in one printer.

I cannot scan anymore from my computer. Its listed in my scanners on the computer but when I push the scan button on my printer it says no device found. II reinstalled from the HP website but no luck. Is it because this computer has Vista?

Hello,
There is something called the HP print and scan doctor, it sounds like it might help resolve your scanning issue thought it would be worth a try. You can download it from the following URL:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=1153...
It is available under Utility- Diagnostic tools
Hope it helps!!
I work for HP, However, I am speaking for myself and not for HP

I can't scan with my HP Photosmart Plus B210a, I get a "Failed to open a session on the device" message everytime I attempt to scan to the computer. I'm using the most current driver off the HP website for Mac OSX Lion 10.7

I can't scan to my computer with my HP Photosmart Plus B2010a, I get a "Failed to open a session on the device" message everytime. I'm using the most current driver for OS X Lion 10.7 off the HP website.

I get the same "Failed to open a session on the device" message with Apple Image Capture as I do with the HP Utility software.

Can't scan to computer w/new HP Photosmart 6520

-New HP Photosmart 6520 was installed 2 days ago. eprint sucessfully done as well. I can scan to an email thru eprint, but can't scan the document to my computer. The printer message tells me there it's a USB connection error.
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This question was solved.
View Solution.

Hi,
Please enable scan to computer from your computer (Windows):
(a) Double click icon on desktop,
(b) Select Scan to Computer,
(c) Click Enable
(d) Click OK/Apply ...
You can also click start with Windows.
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

MAC OS X Yosemite scanning from Photosmart 5520

Hello, I updated my MAC to OSX Yosemite version 10.10 and my HP Photosmart 5520 printer stopped scanning. I uninstalled the HP software and reinstalled it but the HP Utility keeps saying, "HP utility has quit unexpectedly, a report as been sent to Apple". It comes on for a quick second as if something is blocking it. I tried to turn off my firewall but it still did not work. I saw another post that they suggested to download 10.9 from the HP drivers and software, that still did not work. My printer says the software is not installed on my computer. I am also using a USB cable,, not wireless. Thanks!
This question was solved.
View Solution.

Hello @kendeebrad,
Welcome to the HP Forum,
I see you lost the ability to scan via USB from your Photosmart 5520 to your Mac after upgrading to 10.10.
I would like to help you with this issue.
Have you verified and repaired the disk permissions?
I would uninstall the software again, then verify and repair the disk permissions.
After that check for any apple updates.
next, reboot the Mac. when it has started up again, goto hp.com.
From here download the most upto date drivers for the photosmart 5520.
Install the drivers again and test the scan feature.
If this does not work, I recommend calling our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Aardvark1
I work on behalf of HP
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My HP Photosmart C4480 won't scan

I can print from my PC using Windows7 operating system but I can not scan. Always gives me an error message 0x00000015 for device not being ready. What can I do? Thanks in advance for the advice.
Baytar1953

Hi Baytar1953,
Welcome to the HP Forums.
I understand that your HP Photosmart c4480 can't scan with your Windows 7 Operating System.
I have some questions for you:
1.) How is the printer connected? Wireless or USB cable?
2.) Are you scanning from the printer, or from the PC?
In the meantime, please try our HP Print and Scan Doctor.
Hope to hear back, and have a great day.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Since downloading windows 10, I can no longer scan to my computer but can print to the same machine

I recently instaalled windows 10. I have an epson all in one printer/scanner. I can print to the machine but can not scan to my computer now. I deleted the machine and reloaded the drivers but it still does not work. Help pls

Hey ,
Welcome to the HP forums. You may want to reach out to Epson for issues using their products.
Thanks.

Can't Scan to Photosmart 5520 on OSX 10.10

I am trying to scan from my HP Photosmart 5520 to my Mac which is running OS X 10.10.1 (Yosemite). I used to be able to scan just fine but now that I've upgraded to Yosemite it no longer works. I can print just fine but scanning doesn't work at all. I can't scan from the Printer utility (System Preferences | Printers & Scanners | Scan). I can't scan using the HP Scan utility (I receive an error saying HP Scan can't communicate with my device). And I also can't scan using the scan to printer option. In fact, I can't even enable the scan to printer option in the HP Utility because I get a message that the software isn't installed despite having just downloaded today the most recent HP software for this device and installing it and ensuring the HP Scan option was selected during installation.
This is incredibly frustrating. I'm hoping someone can help me resolve this.
Thanks
Shane

Hi @segdae22,
Welcome to the HP Forums!
I see that you cannot scan with your HP Photosmart 5520 on your Mac OS X 10.10. I am sorry for the frustration, but I am happy to help!
Please take a look through this scanning guide, A 'Computer Not Found' or 'Connection Error' Message Displays for HP Photosmart 5520 e-All-in-One an....
Hope this guide helps, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Why the copier function of Photosmart 5520 just can copy A4 size paper?

I just bought a Photosmart 5520. It works great and have no problem doing photo printing, scanning and wireless printing. However, when I use the copier function. I found that I always missed part of the copied sheet. After checking the setting I found that it has a paper size setting of 8.5x11 inches (Letter) while the sheet size I'm using is a A4 size paper. Going into the setting and checking whether I can change the paper setting to A4, I found that there are just 3 size to choose - 8.5x11 inches (letter), 4x6 inches, and 5x 7 inches. How can this be? Why isn't there A4 size (which is also a very common size) to choose from while I have no problem selecting A4 with print funciton or scaning A4?

A4 size paper only. There is no prompt for adjusting the paper size. BTW, there is no problem printing A4 size document.

HP Photosmart 5520. Can't scan to my computer

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