HP Photosmart 5520 Wireless Setup Wizard Hangs, USB fails to install

Hello,
I bought a HP Photosmart 5520 4 weeks ago. I installed it and setup a wireless connection. It worked for 1 week without flaws.
After a holiday my HP PS5520 printer lost its wireless connection to the network. I restarted the printer, still no wireless connection. all other devices like iPhones work OK on the wireless network. Tried to run the Wireless Setup Wizard again but the routine hangs (the spinner stops) when searching for routers and no networks are displayed, it hangs. Only a powercord detach can/will hard-restart the printer. After starting the printer, the printer complains that I should us the power butten, but that does not work when it hangs at the wireless setup wizard.
I tried this routine several times, but the printer hangs every time when searching for routers... Tried manual, reset factory defaults, reset network defaults etc... Wireless is simply impossible to use since it can not be setup.
So I tried to use the USB port directly attached to my PC. Since the wireless driver was installed, I connected the printer to the PC with USB but then it was marked as a unrecognised device by Windows 7. I tried to add the HP driver manually but when selecting the CD (inf), Windows tells me that the service stoppen (-10)...
So I installed the software from the CD which pointed me to the online version of the software which I installed. After selecting the USB radiobutton, it tells me to connect the HP PS 5520 which I did, but the HP install window failes to detect that the printer is plugged into the USB port and the printer is installed by Windows as an unknown device.
I uninstalled the 'unknown device' and tried again, wthout luck. Tried another USB port, Windows installed it again as an unknown device and the HP software failes to pick it up. So after googling I deleted all HP software from my computer (Intel I7 - 8 GB), uninstalled the unknown USB device from windows, rebooted several times, deleted all HP folders and cleaned all temp-folders (I am an IT professional!).
So, I installed the software again but when the HPO software asks me to attach the USB cable, Windows again installed the 5520 as an unbknown device and the HP software again failes to see that the printer is attached to the PC.
Tomorrow I will buy a new printer but since this HP 5520 is only 4 weeks old, I really want to knwo how I can fix
1 The issue that the HP printer hangs when searching for routers / wireless networks
2 Windows/HP software to find the HP 5520 through USB
I guess nobody will have an answer since Google does not give any help. This post is merely to expose my frustration that HP makes fine printers but failes to deliver issue-free software... I always have issues when setting up HP printers somehow...
Of coarse I hope that somebody has a clue..... Good night!
Regards
Marc Verkade
Curacao

I have had my 5520 for a couple of years, when intermittently it has dropped off the wireless network, and I have had to reinstall the network. Now it does it every time I switch it on - it has lost the network and password. This is very irritating...

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=====================================================================================
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OfficeJet Pro 8600 User Guide
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Select your printer from HP Office Jet 8600 series
Mac – By Garland_M
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Mac
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I work on behalf of HP
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-- or --
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( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
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Hello HMeredith,
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Hi kiki,
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I am an HP employee.
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Hi rjbarnar,
I see you are getting an error on your HP OfficeJet 8600 when trying to connect it wirelessly to your network. Can you please let me know the Exact model of 8600 you are using as well as the current Operating system?
If you have the base model of 8600 the N911a and are running Windows XP or Higher (Vista, 7 or 8) I would like you to go ahead and update the Firmware of the printer:
HP Officejet Pro 8600 N911a Firmware
Before starting the upgrade:
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DO NOT upgrade the printer firmware in a wirelessly connected printer.
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I work on behalf of HP
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{Personal Information Removed}
There has to be someone in HP who can explain clearly how to set up a Deskjet 460 with 802.11g card in "infrastructure" mode on a router, using Win7. Surely!
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Hi,
Assuming you have WiFi connectivity on your laptop, try setting a temporary ad hoc connection and then use the EWS to connect the printer to your router as a workaround, such a software is not available for Windows 7:
Follow these steps to install the product on the network with the Windows 7 printer driver.
Turn the product on.
Insert the wireless printer card into the printer.
Reset the wireless network settings on the product:
Reset all of the 802.11 wireless profiles: Press and hold the Power button ( ), press the Cancel ( ) button two times, and then press the Resume button ( ) eight times. Release all buttons.
Click the Wireless icon on your system traym then connect to the HPSETUP netowrk.
Wait two minutes for the printer to obtain an IP Address, and then print a wireless configuration page:
Make sure the product is on and idle.
Press and hold the Cancel button ( ) for more than two seconds. A wireless configuration page prints.
Locate the IP address / URL printed on this page, type it into your web browser to access its EWS page.
Open the Network / Wireless tab, click the Wireless option or the Wireless Setup Wizard and follow the steps to connect the pritner to your router.
Press and hold the Cancel button ( ) for more than two seconds. A wireless configuration page prints. note the listed IP.
Right click the USB printer icon within Devices and printers, select Printer Properties. Within the Ports tab create a new Standard TCP/IP port and type the listed IP for this port.
Hope that help, I cannot guide you further within the EWS as I do not have the exact device but you should locate it within the networking area of the EWS
Shlomi
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HP Photosmart 5520 Wireless Setup Wizard Hangs, USB fails to install

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