HP Photosmart 5525 scanner

Is there any way to scan a document to a MS Word Document?? Right now the only option I have is a PDF file and that doesn't convert very to a Word Doc.
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HP Photosmart 5525 problem with scanning and copying

Hello Everyone,
I bought a new HP Photosmart 5525 few months ago and it was working fine with everything but suddenly it stopped scanning and copying. while copying it doesnt do anything and while scanning it gives the error message
" Scanner communicatioon cannot be established. Ensure your product is powered on, check the connection, and ensure your network is functioning properly"
i tried everything but i couldn't fix it. i would really appriciate any sort of help.

Welcome to the HP Community @Sekhon ,
I read about the issue you're having with copying and scanning from your Photosmart 5525 unit, and wanted to reach out to you.
I would personally think that there could be a "Scanner failure" with your printer, and would like you to check out a post from my colleague @RnRMusicMan below and follow the guide he suggested to someone else with the same issue. If the copies still do not work when done troubleshooting, call technical support directly to discuss your printer replacement options with HP.
Photosmart 5525 Scan Problem (Component is broken)
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
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HP Photosmart 5525 - Power Cord

I need a new power cord for my HP Photosmart 5525 - i lost mine moving. Where can i get one ?
All i can find is this one ?
Compatible with HP Color LaserJet Enterprise CP5525dn Printer
Not sure if this is the same ?

Hi @Jill23,
Welcome to the HP Forums!
I am sorry to hear that you had lost your power cord during moving for your HP Photosmart 5525, but I am happy to help!
In order to get another power cable, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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HP Photosmart D110 scanner doesn't work

Hello,
I recently noticed that my HP Photosmart D110 printer/scanner won't scan.
I've reinstalled the printer on my HP computer and replaced the driver software from the original installation disk.
Still, no scanning.
An error message keeps coming up about the "device" not being fully installed.
The Photosmart printer/scanner is accessed through my network modem.
All the computers in the house can print but no scanning is possible at this time.
Any solutions or suggestions would be appreciated.
Thanks,
hpod1

Hey there and welcome to the community, @hpod1
I read about the issue you're having with scanning with your Photosmart D110 model and all of your computers.
Seeing that you cannot scan with any of your computers is concerning and would present the idea of a hardware problem within the printer.
I would suggest trying to make a copy or two and let me know what happens.
If copies do not work, try power resetting the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Best wishes, hope to hear from you
R a i n b o w 7000I work on behalf of HP
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Adobe Acrobat Pro X and HP Photosmart Plus Scanner

Adobe Acrobat Pro X and HP all-in-one e-Photosmart Plus B210a
Mac users (Lion) will discover that they cannot scan to Acrobat from their Photosmart Plus Scanner. This is because Adobe does yet have support drivers for Mac Lion. I'd like to know when Adobe will be providing an update to reslove this problem.

This was posted in March and still there is no update! Can Adobe please address this issue?
Thank you

PSE12 does not recognize HP Photosmart C410 scanner

PSE12 does not recognize HP Photosmart C410 scanner.

TerranceD,
Did you install the latest software for that printer? The original CD does not support WIn 8.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108722-2&cc=us&dlc=en&lc=en...=
I am a volunteer. I am not an HP employee.
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HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
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Printer -- HP OfficeJet Pro 8600 Plus

How do I fix an error message of "failed to open a session on this devices" for my HP photosmart 6510 scanner?

how do I fix an error message of "failed to open a session on this devices" for my HP photosmart 6510 scanner?

Hello Kwastfamily,
It sounds like you are unable to print from your computer to your printer. I would run through the troubleshooting steps in this article:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
Thank you for using Apple Support Communities.
All the very best,
Sterling

My HP Photosmart C5280 scanner won't work right anymore. I always used it with my Picasa 3

For some reason my HP Photosmart C5280 scanner won't work with my Picasa 3, and it used to. My PC is also an HP Pavilion g6, with Windows 7. I tried downloading a new driver, as the CD was too old to have Windows 7, and also updating my Picasa, but none of that worked. I'm trying to scan an old photo. I'm just not having any luck at all, and it used to work like magic.
Thanks.
Maerzie

Just when I thought oneof the cures was going to work, I got the message: "The system can't find the "file" specified!", so I opened the "file" with the new drivers, which I THOUGHT it meant, and , of course, it was WRONG! What file?? PLEASE help!

I am having difficulty installing printer on my IPad . . PHOTOSMART 5525

I am having problems installing printer with IPad . Printer number CN288194BR. HP PHOTOSMART 5525.
[Subject edited to remove personal information]
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Please follow the instructions here in order and answer all questions in detail.
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Want-Good-Answers-Ask-Good-Questions/td...
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I worked for HP but now I'm retired!

Hp Photosmart 6510 scanner wont let me scan to computer

My Hp Photosmart 6510 scanner wont let me scan to my computer, when I try to scan the printer screen pops up a message saying " make sure the printer software is installed on your computer. and that "scan to computer" is enabled via the printer software" my problem is that idk where to get the software at all and how to set it up can someone please help?

http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=5058336
click software & driver downloads and select your OS

HP Photosmart D110a - Scanner no longer works after upgrading to OS Mavericks 10.9

I have an iMac. I upgraded my system to OS 10.9.5 Mavericks and the scanner of my multifunctional HP Photosmart D110a stopped working. Images imported by the scanner can not be saved in any format. I tried importing and saving from many different applications, as suggested in this forum, but none worked. I have read and researched this forum for at least 5 hours and none of the solutions worked! Neither for me nor for the people who had the same problem! I tried absolutely everything and nothing solved the problem! I downloaded drivers from various links provided, I reinstalled the printer multiple times, I read absolutely everything and no response from the HP team was satisfactory! The HP team indicates generic installation solutions, as if treating with stupid people. No objective response was presented! This seems like a joke! This is ridiculous!
Please, I require a clear and objective solution !!!
Thank you

Hi @LuloMusic
There is no full feature software and driver available from HP, but the OS X v10.9 Mavericks driver for your printer is available through Apple Software Update (ASU).
With this driver you can still print and scan, you just wont have HP software to scan from. Scanning to the computer from the printer control panel is only available when using HP Scan software, thus it will not work because there is no HP scan software as apart of the Apple Software Update driver.
This explains the issue you are having with the Scan software. That program, and any other HP Software for that printer that is on the computer was intended for an earlier version of the operating system not 10.9. Unexpected Scan Output Using HP Scan Application for HP Multifunction Printers When Using OS X v10.9...
Please complete the steps below to rid the computer of the incompatible software.
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
At this point you can connect a USB cable from the printer to the computer and you will be able to print and scan, or if the printer is already on your network you can add the printer to your System Preferences with these steps;
Please ensure you are using the HP driver
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can choose the printer driver
Now you can scan using one of the following methods;
Method one: Scan from the Print & Scan window
Method two: Scan from Apple Preview
Method three: Scan from Apple Image Capture
I hope this helps. If you have any additional questions or have any difficulty using any of these methods, please let me know what method you are trying and what the issue/error is. You may also find the following document helpful; OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

HP Photosmart 3310 - Scanner not working over Bonjour since 2.1 update

My HP3310 is connected to my Time Capsule via Ethernet to allow it to be used by my iMac and a Macbook.
After I updated to OSX 10.6 I had a few problems but eventually I was able to get my 3310 working as a printer and a scanner with both Macs connected as described.
This last weekend following installation of the HP printer Driver 2.1 update, the scanner no longer works as connected. I just get the message "failed to open scanner". I tried removing the device and re-installing as described throughout the various threads but nothing works. If I connect the 3310 via USB to my iMac or Macbook then the scanner works but not on the Time Capsule with Bonjour. This has only happened since the 2.1 update was applied which was preceded by the OSX 10.6.1 update.
Anyone with a similar problem that they fixed? If so how did you fix it?

All,
First off, the HP Photosmart 3310 is supported in Snow Leopard with the In-OS scanning solution. This allows you to scan through Preview, Image Capture, the Print & Fax control panel, and your printer browser. Some details are available on [this|http://support.apple.com/kb/HT3771] link (and hopefully the scan document linked to within this page will go live again soon), other information is on [this|http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846935&lc=en&dlc=e n&cc=us&lang=en&os=219&product=439491] link.
Second, HP Scan Pro and HP Device Manager are NOT supported under Snow Leopard. Do not install the full solution under Snow Leopard, and if you have, I'd suggest deleting these two items. A full solution installer for the Photosmart 3310 that will include HP Scan (scan software compatible with Snow Leopard) should be available later in October.
Just trying to help.
Andrew

Photosmart C4400 scanner will not work on OS 10.6.8

I just recently upgrading operating system and now the scanner on my All-In-One HP Photosmart C4400 will not work. Any thoughts to why, do I need to upgrade something?

Hi,
Did you installed the software for Mac OS X 10.6 after upgrading the os?
If not, remove the installed software by following the HP Uninstaller, located under Applications > Hewlett-Packard.
Download and install the software for 10.6:
http://ftp.hp.com/pub/softlib/software10/COL30072/oj-74785-1/HP_Installer_Photosmart_Full_Group01_10...
Finally, install the latest HP update by clicking the Apple icon and then Software Update.
Regards,
Shlomi
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I get an error message on my Photosmart B210 - "Scanner is busy"

1. Photosmart B210e printer/scanner
2. Mac OS 10.6.8
3. "Scanner is Busy"
4. No changes to systemr since the last time the scanner worked
5. When I try to scan from the computer I receive the above error message. When I try to scan directly from the device, it hangs. The only way I can get the device to shut down is to upplug it.

I have this same problem (exact same printer, same OS) and posted question earlier:
http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/Help-w-Photsmart-all-in-one-Scanner...
Since then, I have also repaired the disk permisisons, reset the printing system, checked for soft ware updates and uninstalled and reinstalled the HP software package (for like the 6th time).
I have no other computers networked to the printer. There are other internet devices using the router though.
I noticed that there are numerous posts about the "Scanner is busy" messgae, but no solutions. The HP experts seem to offer a suggestion, ask for kudos, then disappear.

Photosmart 6510 scanner broken?

My scanner is having the same issue. I would love to know the steps to reset it! Thank you.

Hey @BearLakeNate ,
Welcome to the HP Forums!
I see you're having problems with the scanner on your PhotoSmart 6510.
Can you tell me a little more about what is happening? Are you getting any kind of errors, is there physical damage to the glass or plastic, does the scan output look poor (streak, blurry, all black, blank, etc...)?
A good test to see if the issue is hardware related is by performing a copy. Place an item in the feeder or on the glass and press the Copy button on the screen. Black or Colour is fine, unless the issue only occurs on one or the other.
If you are dealing with a scan or copy quality issue please follow the steps in this guide: Vertical Bands, Lines, or Streaks in Copies or Scans.
If the copy comes out OK we can safely say the hardware is fine, and you're looking at a communication or software issue.
If a copy fails, reset the printer. Remove the power cord from the back of the product while it is still on. Wait at least 30 seconds and reconnect the power cord. It should turn itself back on. Test the copy function again after the reset.
If after a reset you still cannot copy ensure the printer is plugged directly into a wall outlet. Sometimes the printer does not get enough power when connected to a power bar, surge protector, or UPS, and will always work best when connected directly to a wall outlet.
If you have attempted all of these steps and are still unable to produce a copy update the printer firmware. You must have a USB connection to do this. You can download the firmware update utility for your printer here: HP Photosmart 6510 e-All-in-One Printer - B211a Drivers.
If you can perform a copy fine, let me know which operating system you are using and we will go from there. To see which version of Windows you are using click here: Which Windows operating system am I running?
I look forward to your reply!
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Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

HP Photosmart 5525 scanner

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