HP Photosmart 6180 Wireless Scanning Problems Leopard

Aaaarrrgghhhhh, I feel like pulling my hair out! I have the above mentioned all in one HP device and since upgrading to leopard i'm having countless problems scanning. I'm using the latest HP driver (ver 9.7.1) but the HP Photosmart Studio keeps crashing when trying to scan. I have sometimes been able to resolve the issue by uninstalling all the drivers and reinstalling them again which majority of the time results in everything being ok for a few days or weeks. However today i'm encountering the same problem so i've reinstalled the drivers again but this time it's still not working. I have a Macbook running Tiger and it used to work fine on that as a fail safe but when i press scan on the HP6180 it's not giving me a choice of device anymore either. For example it used to give me the option to either scan to Bert's Imac or Bert's MacBook. Somebody help me with this dratted problem, I'm desperately trying to scan some wedding material and it's driving me nuts!

You're not the only person suffering from this. It wasn't the upgrade to Leopard that did it to me but a printing patch released for Leopard. Since then, only printing works. I was really frustrated until I did a little mining in Console. I learned it's Dr. Seuss in the system that causing all my problems!
22/11/08 11:09:29 AM [0x0-0x445445].com.hp.scanpro[10234] ........ AiO Dest
22/11/08 11:09:29 AM [0x0-0x445445].com.hp.scanpro[10234] ination bundle loaded successfully
22/11/08 11:09:29 AM [0x0-0x445445].com.hp.scanpro[10234] ........ Getting Display nam
22/11/08 11:09:29 AM [0x0-0x445445].com.hp.scanpro[10234] e using GetDestinationInfo
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] Error: Service
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] Interface: Device not supported
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] , -
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] 23 ## /Volumes/Development(Buil
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] d System)/Projects/NPI_DrSeuss
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] Build_System/NPIDrSeuss/HP/
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] mac-software/components/Smart
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] X/SmartXPlugins/ScanPlugins/
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] Dot4Scan/source/CIA_ScanInterfac
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] e.cp, 108 ##
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] Error: Servi
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] ce Interface: Device not suppo
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] rted
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] , -23 ## /Volumes/Develop
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] ment(Build System)/Projects/NP
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] IDrSeuss_Build_System/NPIDr
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] Seuss/HP/mac-software/compone
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] nts/SmartX/SmartXPlugins/Scan
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] Plugins/Dot4Scan/source/CIA_Sc
22/11/08 11:09:35 AM [0x0-0x445445].com.hp.scanpro[10234] anInterface.cp, 156 ##
22/11/08 11:09:36 AM [0x0-0x445445].com.hp.scanpro[10234] Error: Service In
22/11/08 11:09:36 AM [0x0-0x445445].com.hp.scanpro[10234] terface: Device not supported
22/11/08 11:09:36 AM [0x0-0x445445].com.hp.scanpro[10234] , -23 ##
22/11/08 11:09:36 AM [0x0-0x445445].com.hp.scanpro[10234] /Volumes/Development(Build Sys
22/11/08 11:09:36 AM [0x0-0x445445].com.hp.scanpro[10234] tem)/Projects/NPIDrSeussBui
22/11/08 11:09:36 AM [0x0-0x445445].com.hp.scanpro[10234] ldSystem/NPIDrSeuss/HP/mac-software/components/SmartX/SmartXPlugins/
22/11/08 11:09:36 AM [0x0-0x445445].com.hp.scanpro[10234] ScanPlugins/Dot4Scan/source/CIA
22/11/08 11:09:36 AM [0x0-0x445445].com.hp.scanpro[10234] _ScanInterface.cp, 156 ##
22/11/08 11:09:37 AM [0x0-0x445445].com.hp.scanpro[10234] Error: Service I
22/11/08 11:09:37 AM [0x0-0x445445].com.hp.scanpro[10234] nterface: Device not supported
22/11/08 11:09:37 AM [0x0-0x445445].com.hp.scanpro[10234] , -23 ##
22/11/08 11:09:37 AM [0x0-0x445445].com.hp.scanpro[10234] /Volumes/Development(Build Syst
22/11/08 11:09:37 AM [0x0-0x445445].com.hp.scanpro[10234] em)/Projects/NPIDrSeussBuil
22/11/08 11:09:37 AM [0x0-0x445445].com.hp.scanpro[10234] dSystem/NPIDrSeuss/HP/mac-software/components/SmartX/SmartXPlugins/ScanPlugins/Dot4Sc
22/11/08 11:09:37 AM [0x0-0x445445].com.hp.scanpro[10234] an/source/CIA_ScanInterface.cp
22/11/08 11:09:37 AM [0x0-0x445445].com.hp.scanpro[10234] , 156 ##
22/11/08 11:09:38 AM [0x0-0x445445].com.hp.scanpro[10234] Error: Service I
22/11/08 11:09:38 AM [0x0-0x445445].com.hp.scanpro[10234] nterface: Device not supported
22/11/08 11:09:38 AM [0x0-0x445445].com.hp.scanpro[10234] , -2
22/11/08 11:09:38 AM [0x0-0x445445].com.hp.scanpro[10234] 3 ## /Volumes/Development(Build
22/11/08 11:09:38 AM [0x0-0x445445].com.hp.scanpro[10234] System)/Projects/NPIDrSeuss
22/11/08 11:09:38 AM [0x0-0x445445].com.hp.scanpro[10234] BuildSystem/NPIDrSeuss/HP/m
22/11/08 11:09:38 AM [0x0-0x445445].com.hp.scanpro[10234] ac-software/components/SmartX
22/11/08 11:09:38 AM [0x0-0x445445].com.hp.scanpro[10234] /SmartXPlugins/ScanPlugins/Dot4Scan/source/CIA_Sc
22/11/08 11:09:38 AM [0x0-0x445445].com.hp.scanpro[10234] anInterface.cp, 156 ##
22/11/08 11:09:39 AM [0x0-0x445445].com.hp.scanpro[10234] Error: Service Interface: Device not supported
22/11/08 11:09:39 AM [0x0-0x445445].com.hp.scanpro[10234] , -23 ## /Volumes/Development(Build System)/Projects/NPIDrSeuss_Build_System/NPIDrSeuss/HP/mac-software/components/SmartX/SmartXPlugins/ScanPlugins/Do
22/11/08 11:09:39 AM [0x0-0x445445].com.hp.scanpro[10234] t4Scan/source/CIA_ScanInterface.cp, 156
22/11/08 11:09:39 AM [0x0-0x445445].com.hp.scanpro[10234] ##
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] Error: Service I
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] nterface: Device not supported
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] , -
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] 23 ## /Volumes/Development(Buil
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] d System)/Projects/NPI_DrSeus
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] sBuild_System/NPIDrSeuss/HP
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] /mac-software/components/Smar
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] tX/SmartXPlugins/ScanPlugin
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] s/Dot4Scan/source/CIA_ScanInte
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] rface.cp, 156 ##
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ........ AiO Destin
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ation bundle loaded successfully
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] .
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ....... GetDestinationCount
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ........ Get
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ting Display name using GetDe
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] stinationDisplayNameFP
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ........ Get
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ting Display name using GetDe
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] stinationDisplayNameFP
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ........ Get
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ting Display name using GetDe
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] stinationDisplayNameFP
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ........ Gett
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ing Display name using GetDesti
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] nationDisplayNameFP
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ........ Get
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ting Display name using GetDe
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] stinationDisplayNameFP
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ........ Get
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ting Display name using GetDe
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] stinationDisplayNameFP
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ........ Get
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ting Display name using GetDestination
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] DisplayNameFP
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ........ Gett
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ing Display name using GetDest
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] inationDisplayNameFP
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ........ Get
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ting Display name using GetD
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] estinationDisplayNameFP
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ........ Getti
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ng Display name using GetDesti
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] nationDisplayNameFP
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ........ Get
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] ting Display name using GetDe
22/11/08 11:09:40 AM [0x0-0x445445].com.hp.scanpro[10234] stinationDisplayNameFP

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Photosmart 5510d wireless connection problem

Photosmart 5510d
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Had scanning problem after uploading Snow Leopard -
This will fix your problem!
Scanning with the software included in Mac OS X 10.6
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Mike
Say "Thanks" by clicking the Kudos Star in the post that helped you.
I am an HP employee.

Getting round the leopard/router/wireless connection problem

I was completely unaware that so many people were having problems with wireless connections in leopard until last night mine died! I'm not 100% sure mine is the same issue yet, as most people seem to have been saying they can recover connection via reboots/restarts etc. We have lost our connection completely, and can't seem to recover it at all.
We have 4 macs on the go here - two running on tiger, which have no probs connecting, and two brand new machines running on leopard - one 3 months old, one 2 weeks old. both are suddenly unable to connect to the internet, yet can detect the router sporadically.
Now, the debate seems to be between those who say the router is entirely at fault, and those who say mac shouldn't be ignoring the issue, and should provide some sort of fix to counter what is presumably a fairly universal issue. I don't really mind who gets the blame but i would like to be able to resolve the issue - and seeing as i can't download any updates even if apple did make a fix, i'll have to deal with it from the router end!
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I'm having the same problem as you. If you downgrade to 10.4 or boot those machines off a 10.4 boot disk you will most likely find the problem disappears as is my case. Or plug them in wired to at least get updates.
One way to rule out your router is to see if the Leopard machines can see other Wireless networks in your area (the Tiger machines should see them).
In my case my Mac Mini (running Leopard) cannot see any networks ... it just network scans and finds nothing ... although there are at least 10 networks close by as verified by my working Macs.
Once can surely assume that every router in the neighborhood didn't suddenly stop working when I upgraded to Leopard.
Interesting note everything did work for me in Leopard for a while (as was your case as well). And every now and then the Mini still picks up the router (which is right beside it).
The genius I spoke to said that this problem seems to occur with certain hardware configurations (or revisions of the airport card) and suspects a corrupt system file is the culprit ... as wireless networking and Leopard works fine for most people.

Color scanning problem with Photosmart 7520

I can not get my new Photosmart 7520 to scan in color.
The device scans to PDF, sending the file directly to my Mac computer but when I open the file the document is in b/w.
Everything else about the process works fine.
What should I do to capture color?
This question was solved.
View Solution.

Hi Magnusho,
Im suspecting that the default mode for the PDF is Grayscale/Black and White. To verify this, follow steps below:
1. Double click /Applications/Hewlett-Packard/HP Utility
2. Click "Scan to computer"
3. Click "Edit Scan Task..." button
4. Hp Scan wil launch and will open Preferences window
5. Select "Document (PDF)" or shortcuts that contains PDF
6. Click "Edit" button.
7. Click "Show Details" button. Scan Presets will display.
8.Check the Mode?
If the mode is in "Grayscale/Black and White" then thats the reason why the scan output is not color. If you want colored scan output, change the mode to Color. Then click "OK" button.
Try scanning again.
If this does not help you, please update me.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Photosmart 6180

I have a HP Photosmart 6180 with a wireless connection to my PC. I am using Windows 7 (64 bit). I have just purchased an "Apple iPad 3". Is it possible to print from the iPad?

Hi DonavanH, I have tried your suggestion to my problem without success. I just seem to be going around in circles and not getting anywhere, I must be missing something. I have loaded the App but my printer is not recognised. Have you any more suggestions? Regards, Expara17 Unfortunately the C6180 is not AirPrint compatible, however you may still print by using the HP ePrint Home & Biz App. Here's how to find and use the app: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02775166&cc=us&dlc=en&lc=en&product=1153494&tm... I am an HP employee. Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks. to my problem

HP 6500 AIO printer scanning problems.

I recently upgraded my Mac OSX software to Snow Leopard. Now the scanner part of my HP printer no longer works. I'VE SCANNED MANY TIMES PREVIOUSLY. I tried to scan today and got messages to the effect, no scanner options, scanner was not connected to the computer, scanner not found, no scanner selected; the scanner is not initialized...
I've done the following: tried to get help from HP- they said as long as my driver sw was up to date (which it is) i should contact Apple. I tried to add the scanner - didn't work; setup printer again - didn't work; setup profile for scanner - didn't work; read thru scanner help topics on apple support - didn't help. What's going on and how do i fix it?
thx.

It doesn't install a driver version 2.7. It does in fact install for your printer driver 3.1.1. In as much as you already have that driver installed there is some other reason why you are having issues. Contact HP to resolve the scanning problem.
There is third party scanning software which is much better than HP's. Check compatibily with VueScan.

Hp photosmart premium wireless C309 can't print after updating to IE 9 and i think java script

hp photosmart premium wireless C309 can't print after updating to IE 9 and i think java script. I am a realtor working from home and inorder to use the forms it required I update to IE9 and I think java, this is the link. http://www.car.org/tools/zipform6/ After doing so my printer does not work. I tried to go on line and reinstall from a link on line but it did not work. I don't know what to delete and what to add and how to get the " HP sSolution center" to work again. the printer was already poor performance from day one. Always having to unplug and restart and the black ink always runs out too quick. but right now my concern is just being able to print and scan. I am in the middle of a deal and can not communicate with all parties effectively. please help

What error messages are you getting?
What OS are you using?
How is the printer connected to the computer?
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HP Photosmart 6180 Wireless Scanning Problems Leopard

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