HP Photosmart 6510 B211a Not Functioning Correctly After Power Outage

Hi Guys,
I'm new to this forum but I'm hoping someone can help me.
I have an all-in-one HP Photosmart 6510 B211a that has been working like a dream since I got it last Winter. We had an unforeseen power outage yesterday however and once the power came back, the printer insists that there is no ink in the system. I fear the worst and think its brain may be somewhat scrambled.
I replaced two of the ink cartridges just last week with genuine HP ones and everything was fine. My ink levels are nearly low on the other two but I have not replaced these yet as there is no need.
Once the power came back, the printer informed me that the magenta ink was 'missing or damaged'. I removed the cartridge, cleaned it with distilled water and dried it. Once replaced, the printer changed its mind and told me all ink cartridges are now 'missing or damaged'. When I opended the printer again, the ink carriage did not automatically move as normal to allow me to change or remove the cartridges.
Furthermore the touchscreen on the printer will not allow me to exit this error message or perform any other function such as head cleaning. I have tried a soft reset and a hard reset but this has proved fruitless.
Is it knackered? Should I toss it and head to the shops again?
Thanks for reading this,
Brendo
This question was solved.
View Solution.

Hi Rich,
I replaced the magenta cartridge yesterday and my printer is working successfully again! Woohoo!
My dad's an electrician so between us we've come to the conclusion that when the power came back on after the outage there was either an electrical spike or insufficient voltage than normal and this damaged the nearest ink chip to the power supply - the magenta cartridge.
All is well again anyhow.
Thanks for your help - I appreciate it

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