HP Photosmart 6510 Ink Cartridge Problem

My HP Photosmart 6510 does not recognize the BRAND NEW HP ink cartridges that I put in it. I have tried cleaning the cartridges and still nothing happens. "It just says ink cartridge problem. One or more cartridges appears to be missing or damaged. Install or replace the affected cartridges." and it shows all 4 of them. This is not the first problem I have had with this printer.

@nolacarvill - I understand that you are getting an ink cartridge error on your device. I would look at this document here that addresses ink cartridge rejection errors for your printer. It will provide you with troubleshooting steps to try in an attempt to remove that error message. I know that you have mentioned that you have already cleaned the contacts on the cartridges but I would repeat that process and also clean the ones inside the printhead to ensure that all build up has been removed from the device. Buildup on the contacts can cause false error messages. I hope that this helps.
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My HP2575 give's "Ink Cartridge Problem - Remove and check cartridge on right"-error

Hello,
I have a HP photosmart 2575 all-in-one. For just a couple of month's I use my black 339 cartridge and suddenly it give the error "Ink Cartridge Problem - Remove and check cartridge on right", with means the black cartridge. I always use original HP cartridges and have never filled them by myself or other people. Because the expire date is just a couple of weeks late, HP won't support me. For now I put a new cartridge in the printer, with works fine. How can I solve this problem with my cartridge? It has enough ink for many prints to make, so I don't like to throw that away. I hope you can help me with tis matter.
Thanks a lot.

Hello Tom_Heitbrink. I have located a document you can follow to troubleshoot your issue. Let me know your troubleshooting results after following the document. I'm only here to help!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00427221&cc=us&dlc=en&lc=en&product=441240
Mario
I worked on behalf of HP.

INK CARTRIDGE PROBLEM CARRIAGE WON'T MOVE 7520

my error is INK CARTRIDGE PROBLEM............. but no matter all attempts suggested( like plug, unplug , turn off and on. hp download to scan problems did show the ICP being the issue). the carriage won't move to the center. i was in the middle of installiing new hp 564 cartridges. took out the first cartridge black and i did not have another to fill spot. tried to install old c artridge. shut printer cover and next i went to open it the carriage won't move to the middle. ran the scans for testing and all say INK CARTRIDGE PROBLEM and the control board will not allow me to get out of that message to run any tools from the control board. Please help.................please. Have warranty but do not know what that will cover if problem cannot be fix.

Hey there @lynnriley0785!
I would be happy to provide some help regarding the ink cartridge problem error on your Photosmart 7520! The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection,paper feed issues, quality issues and jam issues.
If the carriage is still stuck in the printer with the cartridge problem error then I suggest removing the power cable and trying to manually move the carriage with your hand. If the carriage moves then remove all the cartridges, close the printer and plug it back in. Once the printer comes back on see if you can install the cartridges again.
If you cannot get the carriage to move remove the power and check for any jammed paper in the printer. I have provided a document with instructions on all the places to check for a possible piece of jammed paper.
For the document click here: A 'Carriage Jam' Message Displays for HP Photosmart 7520 e-All-in-One Printer Series
Please post back and let me know how everything goes!
Cbert
I work on behalf of HP.
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Ink cartridge problem lock out

Hi.New user. New printer. Printer has colour and black catridges. I have run out of ink before and changed both black and colour cartridges. My wife ignored low black ink alert and now the printer screen shows :- Ink Cartridge problem. The following cartridges must be replaced.The rest of the screen is blank except for a little black bow-tie. No other bars or colours, no buttons no icons. I have changed the black ink cartridge (twice) to no avail. I have downloaded new software (update release 30th july). I have cleaned contacts etc. No fix so far. HP printer and scan doctor just tells me to fit a new cartridge. I can print with the black cartridge removed. ( Single cartridge mode) .Next move is to reset to factory defaults but I haven't found out how to do that. HELP ! PLEASE!

Hey there @lynnriley0785!
I would be happy to provide some help regarding the ink cartridge problem error on your Photosmart 7520! The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection,paper feed issues, quality issues and jam issues.
If the carriage is still stuck in the printer with the cartridge problem error then I suggest removing the power cable and trying to manually move the carriage with your hand. If the carriage moves then remove all the cartridges, close the printer and plug it back in. Once the printer comes back on see if you can install the cartridges again.
If you cannot get the carriage to move remove the power and check for any jammed paper in the printer. I have provided a document with instructions on all the places to check for a possible piece of jammed paper.
For the document click here: A 'Carriage Jam' Message Displays for HP Photosmart 7520 e-All-in-One Printer Series
Please post back and let me know how everything goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Psc 2410 ink cartridge problems

Years of super service, then I replaced the 57 color cartridge. The printer has not worked since. Several cartridges later, both 56 and 57's, cleaning and what not, I get Alignment errors and told to remove and replace the cartridges.
Any suggestions? 6 good hours into this.

Hello @MsLC, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having ink cartridge issues. I would like to help!
I'd suggest starting by removing the ink cartridges, and performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest following this document:
HP Photosmart C6300 All-in-One Printer Series - 'Ink Cartridge Problem' Message Displays on Product ...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 6830 e-All-in-One Ink Cartridge Problem Message

Have/will soon "had" instant ink cartridge service. Printer did not recognize that the black ink was out so I didnt get a black ink cartridge. Couldnt wait for the mail service, so purchased all new HP cartridges and installed.
"Ink Cartridge Problem" Message came up and is now stuck in the machine, can't clear it. The machine will not recognize any of the 4 brand new HP inks; that menu item has little red X for each cartridge and each one shows empty.....
Removed all cartridges, cleaned all contacts, unplugged machine, did a "reset" on the menu via HP phone technician.....nope, nada, nothing.
Did all above SEVERAL times. Called HP back..."40 minutes wait time" .. wth...
Anything else? Does HP have to reset my machine to "recognize" regular cartridges???
Thoughts, suggestions? (Besides don't buy HP again....I will not....I should know better by now!)
Thanks all.
Slow burning in California.....

Hello @brozilla ,
Welcome to the HP forums.
I understand that you are getting a 'ink cartridge problem' message on your Officejet pro 8630.
I would like to help.
The printer does not have to be reset to recognize regular cartridges.
Try going through the steps in the following document.
Error Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One Printer Series
Also, did you call technical support, or the Instant Ink department?
If you called technical support at 1-800-474-6836, then I would recommend calling the Instant Ink Department.
Please call our Cloud Services at 855-785-2777.
Option #2 for instant ink.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
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Ink Cartridge Problem:

Ink Cartridge Message: One or more cartridges appear to be missing or damaged. Install or replace the affected cartridges. All cartridges are new. I had a paper jam and at first only the black wasn't printing. Now I'm getting this message an all of the cartridges are lit up. Help!!! It won't let me print at all now!!!

Hi , Welcome to the HP Support Forums! I understand that you're getting an error message on your HP Photosmart 6525 e-All-in-One Printer. I'm happy to help. I would try the steps within this guide,'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Displays for HP Deskjet Ink Advantage 6520 and Photosmart 6520 e-All-in-One Printer Series This document is for the HP Deskjet Ink Advantage 6520 e-All-in-One and HP Photosmart 6520 e-All-in-One Printer Series.After you install a cartridge, an 'Incompatible Ink Cartridge(s)' or a 'The indicated Ink Cartridge(s) must be replaced' error message displays on the printer control panel. An icon displays on the control panel that indicates which cartridge is causing the error. NOTE: If your printer shipped with SETUP cartridges, you must install them during initial printer setup or an error occurs.Solution one: Use genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.Important: Before you begin, make sure that the cartridges are compatible with your printer.Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.Go to the HP SureSupply website.Scroll to the bottom of the page, and then make sure the country/region location is correct.Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.Genuine HP ink cartridges can also be purchased from other retailers.If the cartridges are compatible, continue with the steps in this document.If the cartridges are not compatible, continue to the step to replace the cartridge.Important: You must follow these solutions in the order presented to resolve the issue. Solution two: Make sure that the cartridges are inserted correctlyThe control panel might display an error message if the ink cartridges are not inserted correctly. Make sure that the cartridges are inserted correctly.If the printer is off, press the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorCheck the color icons on the cartridges and the carriage. Make sure that the color icon on each cartridge label matches the color icon on the carriage slot.Figure : Match the color iconsRun your finger along the top of the cartridges to check for any unseated cartridges in the carriage. Press down on any cartridge that is higher than the others to firmly snap the cartridge into its slot.Figure : Snap the cartridge into its slotIf the cartridge does not snap into place, or does not seat properly, remove the cartridge from the carriage. Gently bend the tab away from the cartridge, and then reinsert the cartridge into the carriage. CAUTION: Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the cartridge or cause the tab to break off.Figure : An example of gently bending the tab away from the ink cartridge.Gently bend the tab away from the ink cartridgeDo not bend the tab more than 1.27 cm (0.5 in)Close the cartridge access door.Figure : Close the cartridge access doorSolution three: Remove, reseat, and reinsert the cartridges Remove, reseat and reinsert the ink cartridge or ink cartridges to examine the cartridges identified in the error message on the control panel.If the printer is off, press the Power button () to turn on the printer. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotIf an orange pull tab is still attached, remove it.Figure : Orange pull tab CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.Figure : Reinsert the cartridgeRepeat the previous steps to inspect any other cartridges indicated on the control panel.Close the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution four: Clean the cartridge contactsFollow these steps to clean the contacts on the cartridge and in the cartridge slot. CAUTION: Clean the cartridges one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.Gather the following materials:Clean, lint-free swabs that will not come apart or leave fibersA sheet of paper to place the cartridges onPress the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorDisconnect the power cord from the rear of the printer. WARNING:You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Press the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotHold the cartridge by its sides, and then find the electrical contacts on the bottom of the cartridge. The electrical contacts are four small rectangles of copper-colored metal.Figure : Cartridge contactsCartridge contactsInspect the contacts for ink and debris buildup.Wipe the contacts with a swab until no debris remains on them. CAUTION: Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the cartridge.Turn the cartridge on its side, and then place it onto the sheet of paper.Locate the electrical contacts in the cartridge slot. The contacts are four copper-colored pins.Figure : Location of the cartridge slot contactsWipe the contacts with a swab until no debris remains on them.With the contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Reinsert the cartridgeRepeat these steps to clean and reinsert any of the other cartridges.Close the cartridge access door.Figure : Close the cartridge access doorReconnect the power cord to the rear of the printer.Press the Power button () to turn on the printer if it does not turn on automatically.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution five: Restart the All-in-OnePress the Power button () to turn on the product.With the product turned on, disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait at least 15 seconds.Plug the power cord back into the wall outlet.Reconnect the power cord to the rear of the product.If the product does not turn on by itself, press the Power button () to turn it on.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution six: Remove and reinsert the cartridges againRepeat the steps that you performed earlier in this document to remove and reinsert the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution seven: Clean the cartridge contacts againCleaning the cartridge contacts again can help resolve the issue. Repeat the steps that you performed earlier in this document to clean the contacts of the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution eight: Replace the cartridgeFollow these steps to replace the cartridge indicated on the printer control panel.Video of replacing the cartridges The following video demonstrates how to replace a cartridge. NOTE: This video shows the HP Photosmart 6520 e-All-in-One printer, but the steps are the same for your printer. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. Step 1: Check the ink cartridge warranty statusIf you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go tohp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies. Step 2: Replace the problem ink cartridgeReplace the problem ink cartridge.Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotPull the orange tab to remove the new cartridge from the plastic wrap.Figure : Remove the new cartridge from the plastic wrap CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.Twist the orange cap counter clockwise until it snaps off the new cartridge.Figure : Remove the orange cap from the new cartridgeWith the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Insert the cartridgeClose the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution nine: Service the All-in-OneIf you completed all the preceding steps and your product still has an issue, service the product. Contacting HP for service in all countries/regions except Asia Pacific.First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.Repair fees might apply for out-of-warranty printers What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number
Case number and phone number appear. I hope this helps. Good Luck!

Photosmart 7520 ink cartridges

Q1) I have a 8 month old Photosmart 7520 with 5 ink cartridge slots. Previously I have only needed to buy the large black 364XL ink cartridge. Last week, as my colour had run out, I bought the 364 4-pack, which to my surprise has a large black, small pink, blue and yellow cartridges - no small black. Can I buy the small black separately?
Q2) I was also surprised that all 5 ran out simultaneously, whilst still showing a small amount on screen. Are they designed to stop after so many copies, regardless of any ink left in any of the cartridges?
This question was solved.
View Solution.

The small "black" cartridge is a photo cartridge, you can buy a 364 or 364xl photo cartridge separately.
There is a priming process that uses some ink when a cartridge is replaced to remove air from the printheads. If some cartridges are low on ink (but perhaps not completely depleted) changing a different cartridge may cause enough ink to be used to deplete the low cartridges.
The document here has information on how ink is used in the printer, the Photosmart 7520 is an IIC printer in the terminology of that document.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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New ink cartridge problem

My black ink cartridge needed replaced. I put the new one in and when I printed the test sheet it had only black and no color on it. I get a message it cannot be calibrated. I have never got this before. Any suggestions?

Hello , I may be able to help you with the colour printing issue on your Photosmart D110. Usually the calibration the printer wants to complete is the alignment. The alignment page needs all colours and black to complete successfully. When was the last time you replaced your colour ink cartridge? If you believe it does have ink, you could try the steps in Fixing Print Quality Problems for the HP Photosmart e-All-in-One. Please Note: HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this post might not resolve the issue you experiencing. You could also see how non-HP supplies compare to refilled or remanufactured cartridges from the Buyers Lab Report.
I would also suggest reviewing the Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies. Please let me know if any of these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

Photosmart B210a-ink cartridge jam

Been using the Photosmart B210a for 2 months. Can not print now because I'm receiving the ink cartridge is jammed message. Followed all troubleshooting tips from HP and there is nothing in the printer jamming the ink unit. Any suggestions?

Hi there,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Photosmart 7520 ink cartridge

Not exactly an install question, but recently purchased Photosmart 7520. In trying to replace the set up ink cartridges, the regular size cartridges I have purchased are too big and won't fit the ink tray. This is not the XL size, just the regular size. Where exactly am I supposed to get the proper ink size cartridge when the HP cartridges for this printer won't fit?

I'm glad your problem is solved.
Thank you for your feedback!
-hjs_19 *I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say "Thanks" for helping!

Photosmart C6280 Ink Cartridges - CB284W vs C8775WN

I recently purchased ink cartridges for my Photosmart C6280 printer. The new cartridges were CB284W but what came with my printer and what comes up when I search for ink for my printer is C8775WN. Is there a difference? When I asked the seller what the difference they said "those were starter cartridges", but didn't specify which ones they were talking about. Please help!

Hi,
Although this document contains a different error message, the troubleshooting steps will guide you to hopefully satisfactory results. This will walk you through resetting the printer.
ink cartridge error message
Start with step 2 then on to step 3, and then step 4. See if this helps.
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

Photosmart C7283 Ink Cartridges

I've moved from the UAE to Europe and brought a Photosmart C7283 printer, which I purchased in the Middle East back in 2007, back with me. However, the ink cartridges available in europe for this printer are referenced 363 (as opposed to 177) and the printer will not accept them. It appears the 177 cartridges are not available in Europe.
Is this printer basically unusable in Europe? I thought HP was supposed top be a global company?

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. HP's web page on the subject is here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP officejet Pro L7580 ink cartridge problem

I have read some other posts from people that seem to be having this same problem, but have not seen any answers on how to fix it. I have recently bought a new ink cartridge that contains both the black and yellow ink. When I put the new cartridge in the message center displays that the ink is still empty. This is a printer that i use at work and it is becoming very frustrating, especially when I am trying to print and it won't let me because it thinks the ink is empty. Any help would be appreciated!

I don't think there are any ink cartriges for this printer that contain yellow and black ink. This printer has 4 "ink cartriges" for black, magenta, yellow and cyan. It also has two replacable "print heads" which are only responsible for depositing the ink on the paper. These replacable print heads each do two colors and black/yellow is one of them so it sounds like you probably bought a replacement head instead of replacement ink. You need to buy this type of cartrige:
HP 88 (C9388A is the yellow version)
Hope this helps

Ink Cartridges Problem

My printer PhotoSmart 6520 all in one, the black Ink cartridges is not recognize, Is a new one. I used
the Clean printerhead, and after that in the print quality Diagnostic the black color is not printed. How can I clean it.

Hi @armegu,
Welcome to the HP Forums!
I'm sorry to hear your Photosmart 6520 has been having issues printing black ink since switching cartridges, but I will do my best to help out
I would recommend that you try the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink document as it will walk you through running the printhead cleaning on the machine.
If that doesn't resolve the issue, can you please let me know which country you're in and whether the printer is in or out of warranty? Thanks!
Hope to talk with you soon!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

HP Photosmart 6510 Ink Cartridge Problem

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